This document provides a summary of Mourad Nayer's personal and professional experience. It includes his contact information, education background, technical skills and proficiencies. It also outlines his work history as an IT Leader for LG Electronics Morocco, where he has led several projects including data center relocation, network security upgrades, and system implementations that have improved business metrics and reduced costs.

1. MOURAD NAYER
Personal Information:
Address : Bloc K No
80 El Haouzia 14000 Kenitra Morocco.
Mobile : +212-6-00613763
E-mail : nayer.mourad@gmail.com
Birth date: January 09, 1982 (Married) / Nationality: Moroccan.
Highlights ofExpertise:
• Project Management / Resource Management / Process Improvement / Vendor Evaluation
• IT Strategy & Operations / Budget Planning & Control / Information Security / Compliance
• ERP / EDW / IT Service Management (eMail, Security, Systems & Network) / End-user
Support.
Technical Proficiencies
• Platforms : Windows Server/Client OS, MS Exchange, Unix/Linux
• Hardware : HP, DELL, IBM, and Intel Based Server and Desktop Platforms, Switch/
Firewall/DDos/IPS/UTM/VPN/NAC,NAS, Video/Call conference
system, Telecommunications (PBX) / CCTV / PhysicalAccess Control
System
• Software : DRM, MS Office/ExcelVBA,Script, Symantec Ghost/Antivirus, Adobe
Acrobat/Photoshop, PCAsset/Backup/Security management
• Networking: TCP/IP, VPN,Wireless, DNS, DHCP,WAN/MAN/LAN
.Objective Enthusiastic and highly motivated IT Leader with notable success in
managing system projects, budget control, information security and
operating IT service in direct support of business objectives
Experience (Total Experience: 5 years 3 months)
Project Leader 01/2013 to present
LG Electronics Morocco, Casablanca
Implementation of new CIC (Call center) System installation for
leading IT Trend, Function diversification (Maintain the agent,
Statistics, Flexible react) and improvement of agent performance,
securement of work continuity with equipment redundant.
Minimize the communication and Network fees (40% of cost saving)
by improving services and call advantage, (Using Negotiations and
technical skills).
Data Center Relocation
• Objective: Relocate Network Security equipment from Three
Data Center to another in 3 Offices (by the end of Dec. 2013)
• Key Task: Redesign, Configuration Change,
Hardware Relocation, Technical Consulting
The establishment of a private network MPLS Interconnect in four offices.

2. IT Leader 01/2012 to Present
LG Electronics Morocco, Casablanca
[Main Job]
• Local/Global System Project Management with HQ,
• Enhance and improve local/global system (Portal/ ERP/ EDW, etc.)
• Physical/Logical Security Management (Aligning with HQ Policy/Legal)
• Local/Global Project Management.
• Plan and control IT Budget/Resource.
• IT Infra Management (Servers,WAN/MAN/LAN,Web Application, DRM,
PBX, CCTV,Service System, etc.).
• Responsible for networking, design, installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Maintain the company’s network infrastructure.
• Networking and providing support for Windows.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and
troubleshooting.
• Management of the daily data backup and retrieval scheme.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• User support for hardware and software
•Training new employees.
• Assistance with training of staff and compiling procedural documentation.
• Assisting the network manager with support requests.
• Ensure computer hardware is safe & complies with health and safety
legislation.
• Applying patches in accordance with company procedures.
• Information Security Management aligning with HQ's Policy and Moroccan
law
• Enhance and improve Local/Global system
[Achievement]
• PSI (Purchase,Sales,Inventory) data interface with major 3 channels interms
of Strategic Sales Forecasting (2013&2014)
• Business KPI Improvement:
• IT Plan/Operation evaluation: Top 3 out of 14 Middle EastAfrican
subsidiaries (2013)
• Deploy real-time network monitoring system: Detect any network failures
and take quick action to reduce the downtime
• System Utilization Rate:Top 2 out of 14 subsidiaries in 2013
• Communication Cost Reduction: 184K$ (2013) vs 2012 & 76K$ (2014) vs
2013
• Security Enhancement: Deployed Active Directory/NAS/CCTV & develop
Information Security policy/procedure
[Main Job]
• Operate Netware server
• Improve and revise the self-developed applications
• Develop the job specification generating system for manufacturing
• Manage mail hosting service
[Achievement]
• Shorten up to 80% of the time consuming to prepare BOM(Bill Of
Materials) by making database of machine parts and solution.
• Increased work efficiency by continuous improvement up on users
requirements

3. Education
• Master Degree in Information System – Lyon- France at Claude Bernard
University in 2009.
• Bachelor Degree in Analysis and Quality control Technology – FSTS
Settat Hassan 1st
Morocco in 2006.
Extracurricular Activities & Skill
Languages
Excellent in written and spoken French & English, Basic in Germany.
Training courses
2015-①IT Budget Management, ②Active Directory (AD architecture:Domain,
Site), AD services (Policy and security , Client standardization ..), AD
operation R&R,AD server Management . ③LGE Group Mail (troubleshooting,
Setup & Practice) ④NetworkManagement,⑤Security. In LG CNS Netherland
2014&2013 ①Advanced Web Analytic,Microsite / Campaign Analytic
Tagging, Blog Analytics, Analytics Metrics before site visits. ②SEO Trend ,
Technical SEO & SEO Implementation , GSMO Analytics Dashboard ③Online
Ad Analysis , Google online Marketing Trend, CMS MKT Basic , Facebook
Insight , Authoring Tool, LG.COM Governance Support Structure & Service,
BrightCove Solutions, Microsite QA Guide ④MKT-Sales-CsModelMapping
Process,,⑤FlixMedia, In LG CNS SEOUL Korea
2012~2013: ①Global IT Infra & Security Training/Conference, ②CFO
Course, ③Core Process, In LG RH Q Dubai Emirate
2002 - ①Resource Management for Group Performance, ②DB structure &
Design, ③Data Modeling, ④Weblogic Administration, ⑤MS Office In LG
RH Q Dubai Emirate .