This document contains Françoise Meas's resume. She is 39 years old and lives in Cape Town, South Africa. She has over 15 years of experience in IT support roles, currently working as a Senior Operations Analyst at MasterCard Payment Gateway Services. Previously she has held roles such as Senior IS Technician at Philip Morris International and Team Leader at AI Solutions. She has various technical qualifications including Microsoft certifications.

1. 10 Kamp Street
Mabille Park, Kuilsriver
Cape Town
Cell : 073 169 2588
email : frankymeas@gmail.com
Françoise Meas
Personal
Information
 Marital status: Married
 Dependents: 2
 Nationality: South African
 Age: 39
 Place of Birth: Cape Town
 Driver’s License: Code 8
 I have my own reliable transport
Confirmation of Microsoft Qualifications, please visit
https://mcp.microsoft.com/authenticate/validatemcp.aspx
Transcript ID = 837572
Access code = microsoft
Employmen
t Company: MasterCard Payment Gateway Services
(previously known as –DataCash Pty Ltd)
Period: May 2012 – Current
L3 Senior Operations Analyst / 2nd
Line Support Team Leader
The current role of the L3 Senior Operations Analyst is to receive and diagnose support requests from our
customers. This role is responsible for distributing support resolution work to expert teams as required. The
position requires strong problem-solving and logical analysis skills on a third line level, as well as
substantial technical applications background over various applications. I play a strong role in coordinating
all Production/Staging responses, including updates on software, bug fixes, windows maintenance and
uptime in accordance with agreed customer SLA’s. Active standby for all Production system OOH.
• In-house apps (fraud/Risk and gateway systems):
Gatekeeper 2.0/APG2.0/FEG/Casper/CMS/Auto mailer/File Fixer/File Processor
• Right Now/System Centre - Ticketing System
• Microsoft Windows 2000 to 2012 Server, ISA server, MS IIS 6/7, Nagios, GlobalScape EFT server,
Titan FTP, SCCM, Splunk and Solarwinds monitoring
• Requesting and analyzing application log files from clients and servers for troubleshooting
• Revision of technical documentation and Run books as part of troubleshooting process;
• T-SQL scripting to query and update database configs/contents
• PCI related requirement linked to maintenance and patching
• Administer Internal Intranet (Microsoft Sharepoint 2007) with Sharepoint Sites/Libraries
• Working with international customers across time zones;
• Provide support and responses using written and spoken skills;
• Patch specifics and release dates internally with development and project teams
• Write detailed resolution reports for customers and management as required;
• Participate in conference calls with customer’s technical and managerial staff;
• Remote go-live and upgrade standby support/assistance;
• IP whitelist and clearance via F5
• FTP setup and client integration process from initial to final investigations (Titan/GlobalScape EFT)
• create/purchase and install certificates on all environment (Internal/Thawte/Verisign)
• Domain renewals
• Assist the Dev team with infrastructure related queries as per deployments and troubleshoot
• Responsible for monitoring servers (hardware and software), services and drive space to ensure
maximum uptime
I’m currently on Out Of Office standby on all Production Uptime SLA once every 2 weeks, so I am very
willing to put in extra hours where necessary.

2. Company: Philip Morris International
Period: Oct 2010 – April 2012 (contract)
Senior IS Technician (Software support 2nd
and 3rd
Line support)
Duties:
 User and group management on Active Directory
 Software installations e.g.: Nielsen’s, Temple, Office 2007 & 2010, iTunes, Skype, 3G software, VPN
client etc.…
 Setting up of new Laptops & Desktops (Installing Operating system Windows XP + Windows 7)
 Hardware support e.g.: Replace hard-drives, screens, keyboards, memory upgrades etc.…
 Video Conferencing support e.g.: Setting up video conferences and sharing content.
 Remote desktop support to our inland sales teams
 Responsible for Biometric fingerprint access system to and around our building (Adding and removing
users from the system and updating the server)
 Setting up of printers, scanners, fax machines and MFD’s
 Server Folder access to shared drives on the server (Giving users access to files/folders on the
server to department folders)
Sales systems & iSMS support
 1st
, 2nd
and 3rd
Level Software support for Sales Systems
 Support on Pharos Handheld devices used by Sales Reps
 Dedicated iSMS support on 1st
, 2nd
and 3rd
level
 Setting up of new users from scratch on iSMS and FORT. i.e. Install SQL database and services,
setting up of DDM site and prepping the handheld device
 IPad support for sales force i.e. setting up of iPad, installation of iPad apps and general support
relating to iPads.
AI Solutions (International Group) - Jan 2010 – July 2010 (Retrenched)
Team Leader (RiskNet - Card Fraud Application)
• Ensuring daily 1st
/2nd
line support procedures with operators and engineers
• Maintenance and support of RiskNet (Card Fraud Application)application system to intentional
clients/customers
• Project Management – Adeptra using FNB banking applications with RiskNet
• Daily SQL database maintenance (Modeling, refreshing views, Backups and daily jobs checks)
• Providing daily SQL reports to clients/customers of RiskNet application performances
• Standby, on-call duties as per after hours support and batch processing internationally
• Compiling/updating of system documentation and staff performances stats - KPI
• Involvement in technical systems specifications on work requests and projects
• Mentor and coach the engineering team through their knowledge growth and domain knowledge cycles
• Foster and maintain good relationships with customers/clients and colleagues to meet expected
customer service levels Support of various environments related to SLA.
• Testing and implementation of RiskNet Systems
• Customers/clients – Local FNB/ABSA/Standard Bank/Nedbank/Edgards/BankServ
International GlobalPay/China Bank/AUS Bank/Bendigo Bank/WorldPay Bank etc..
Reference : Darren Turnbull (CEO) Tel : (021) – 671 7654 Cell: 072 107 6624
STA TRAVEL TSG (International Group) - Feb 2008 – Dec 2009
Technical Support Engineer (24/7 support - Shift work)
• Responsible for ensuring the maximum availability (up-time) of the systems and service to end-users,
as well as all incidents routed through to the TSG. Support over 120 Servers (Windows, Linux/Unix)
• Apps: HEAT/GLOBE/1View/GETS//INCA/CODA/COLUMBUS/Group Policy/Active
• Working with Data centre hosting partner in the USA (HEAT), for all logical data base support, all
backup and restore activity, all LAN, firewall and WAN connectivity issues
• Working with Wide Area Network (WAN) partner for connectivity between the 400 locations around the
world, the Internet links and the enterprise Virtual Private Network (co-ordinating with third party)
• Linux Upgrades/Data Copies and Server Maintenance relating apps
JBoss/GuiComms/Apache/Redhat/Web Services/COM+
• Daily SQL database maintenance (refreshing views, Backups, daily jobs checks and performance monitoring
and tuning with database recovery procedures)
• Knowledge of copyright laws as they pertain to the use of computer software and security procedures

3. and protocol
Reference : Deon Louw / Peter Coetzee Tel : (021) – 408 0590
Company: Nedbank
Period: Feb 1999 – December 2007
Reason for leaving: Better career opportunity
Capital/Treasury LAN Administrator (Waterfront CBD, Clock tower)
Desktop support which entails a number of duties:
 Software installation of different systems/programs
 Setting up of new/existing users
 Preparing and setting up of new pc’s/laptops onto the domain
 Remote desktop support including Microsoft operating systems - XP / Vista / 7
 Branch support i.e.: Tellers, printer, card machines and software.
 Support Nedbank Treasury/Capital Division – Exec support level
 Some of the systems/programs I supported: Sap, Bloomberg, SafeX/YieldX, Inet, Reuters, Dealworx,
Windeed, Citrix, Cognos, CRM etc.
 Manage & support a IPC system for our dealers
 Setup and support of Intelisync/blackberry’s as well as Mail for exchange
 Supporting Rightfax - assigning new fax numbers and linking them to the user’s email.
I was required to work overtime regularly as we can only work after the users are logged off from their
computers so as not to impact the business. A large part of my job also demanded working on weekends
which I adhered to enthusiastically.
Reference : Roy Jeneke (Operations Manager) Ashwin Naidu (Operations Manager)
Tel : (021) – 807 2306 Cell: 083 627 7457 (031) - 719 8864
Tertiary
Education
s
Durban Computer Technicon - KZN
MCP , MCSD, MCDBA (Microsoft Qualified)
Exam ID Description
306 Implementing Windows®-based Applications with Microsoft® Visual Basic®.NET
291 Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure
229 Designing and Implementing Databases with Microsoft® SQL Server™ 2000 Enterprise Edition
228 Installing, Configuring, and Administering Microsoft® SQL Server™ 2000 Enterprise Edition
100 Analyzing Requirements and Defining Solution Architectures
029 Designing and Implementing Databases with MS® SQL Server 7.0
175 Designing and Implementing Distributed Applications with Microsoft® Visual Basic 6.0
176 Designing and Implementing Desktop Applications with Microsoft® Visual Basic 6.0
Epacs Program Centre years: 1997 – 1998 Cape Town A+ Technician
Computer Theory & Industry hardware assembly
Upgrading & troubleshooting (Distinction)
Software setup and Operation system
Harold CressyHigh School years: 1990 – 1994 CapeTown–Grade12 (pass)
COMPETENCIES
Personal style and Values
Self Confidence
The ability to be aware of, and believe in one’s emotions, personal strengths, development areas, values,
needs and interests, and how these affects others, by conveying a strong sense of self-worth and capability.
Commitment and Excellence
To align ones behavior with the needs, priorities and goals of the organisation through dedication, tenacity
and excellence
Optimism
To adopt a general positive outlook on life in order to initiate and drive one’s own behavior, with resilience
and enthusiasm, despite external influences, setbacks and obstacles
Human Dynamics
Attention to detail
The ability to perceive correctly and notice details correctly first time around
Written communication
The ability to express ideas or facts clearly and professionally in documentation, in order that the content is
understood by the recipient
God Bless