The document is a curriculum vitae for Vitor Silva that outlines his work experience, education, skills, and qualifications. It details his employment history from 2014 to present at Mother Technologies as a Systems Engineer providing hardware, software, and remote technical support to customers worldwide. It also outlines his previous roles from 2012-2013 at Amor Group, 2010-2012 at Logica-EDP, and back to 2008 providing IT support, training, and troubleshooting for various companies. His education includes Linux administration training in 2005 and Windows administration in 2003. He is proficient in English, French, and his native Portuguese and fully qualified for offshore work.

1. Vítor Silva Curriculum vitae
PERSONAL INFORMATION
Name VITOR SILVA
Address Aberdeen
Mobile Number 07570 037863
E-Mail vitorsilva26@gmail.com
Date of Birth 05-04-1980
Nacionality PORTUGUESE
• Dates (from – until) 01 January 2014 until present day
• Company Mother Technologies
• Function/Job Systems Engineer
• Main activities and
responsibilities
Support onshore and offshore users of multiple customers worldwide.
Hardware and software technical support to end-users.
Management and deployment of migrations to fully hosted environment and rollouts.
Diagnostics and troubleshooting of system issues over remote assistance (VNC, Remote Desktop,
SMS, LogmeIn, Teamviewer) and / or locally.
First, second and third line of support.
Windows Server Management (RDS, AD, Exchange, File System, VMWare, DNS, Printers among
others).
Siemens Phone System (OpenScape and OzBiz) deployment and support.
PAT Certification of electrical appliances.
• Dates (from – until) 18 June 2012 until 31-12-2013 through Amor Group
• Company Amor
Stork Technical Services
Canadian National Resources (CNR)
• Function/Job Desktop Support Engineer
• Main activities and responsibilities Support onshore and offshore.
Hardware and software technical support to end-users.
Rollouts
Diagnostics and troubleshooting of system issues over remote assistance (VNC, Remote Desktop,
SMS) and / or locally.
Second and third line of support.
End-user training and inductions
Repairs and returns (RMA’s) management.
Ticket and SLA’s management
PAT Certification
• Dates (from – until) 01 September 2010 until 31 of May, 2012
• Company Lógica – EDP (Electricity of Portugal)
• Function/Job Field Support / Rollout Support / Remote Support / Network Support.
• Main activities and responsibilities Hardware and software technical support to end-users.
Rollout (field and team coordination)
Diagnostics and troubleshooting of system issues over remote assistance (SMS, TeamViewer;
LogmeIn, RDC, Dameware, among others) and / or locally.
Second and third line of support.
End-user training.
C U R R I C U L U M V I T A E
E U R O P E A N M O D E L

2. Vítor Silva Curriculum vitae
Repairs and returns (RMA’s) management.
Ticket and SLA’s management.
• Dates (from – until) 01 August 2009 until 01 August 2010
• Company Paulo Joaquim Ferreira Lda.
• Function/Job Technical Support
• Main activities and responsibilities Customers technical support both in Hardware and Software
Assistance and support to third-parties (manufacturers, sub-contractors, etc.).
Diagnostics and troubleshooting of system issues over remote assistance (TeamViewer;
LogmeIn, RDC) and / or locally.
End-user training.
Software and hardware inventory.
Repairs and returns (RMA’s) management.
Ticket and SLA’s management.
• Dates (from – until) 01 November 2008 until 26 April 2009
• Company Simphar (Cofanor / CoproFar group).
• Function/Job Technical support
• Main activities and responsibilities Technical support and assistance services for the Pharmaceutical industry on hardware and
software.
Monitoring of interventions.
Repairs and returns (RMA’s) management.
Technical and commercial support.
• Dates (from – until) 01 March 2008 until 30 September 2008
• Company MediaMarkt .
• Function/Job Post-Sales manager.
• Main activities and responsibilities Management and coordination of the post-sales team.
Technical support and assistance services to customers.
Monitoring of assistance and support from third-parties (manufacturers, sub-contractors, etc.).
Repairs and returns (RMA’s) management and control.
• Dates (from – until) 01 December 2007 until 29 February 2008
• Company Diusframi Portugal - Computer services. ATM assistance to SIBS, Delarue, Diebold e Fujitsu-
Siemens.
• Function/Job Technical team coordinator.
• Main activities and responsibilities Coordination of the technical team all over the country.
Technical assistance to customers and product replacement if necessary in the shortest amount
of time possible (SLA’s of 4 hours or less).
Clarification of doubts and end-user training.
Technical and commercial support
• Dates (from – until) 29 January 2007 to 31 November 2007
• Company Staples Office Centre Portugal of Braga and S. M. da Feira
• Function Post-Sales manager.
• Main activities and responsibilities Opening of the S. M. da Feira store.
Technical assistance and doubt clarification to customers.
Sales assistant.
• Dates (from – until) 5 February 2003 to 27 January 2007
• Company Samsys Computer and Systems Management
• Function Technical Manager.
• Main activities and responsibilities Technical assistance mainly to companies.

3. Vítor Silva Curriculum vitae
Technical team management.
Repairs and returns (RMA’s) management.
Client’s Network Administration.
• Dates (from – until) 13 September 2001 to 4 February 2003
• Company New Line Computers
• Function Computer technician.
• Main activities and responsibilities Technical assistance to customers.
PROFESSIONAL AND
ACADEMICAL TRAINING
• Date 2013
• Name of organization Survivex
• Professional Skills Mist + Bosiet offshore training
• Date 2011
• Name of organization Inetese – Instituto de Educação Técnica de Seguros
• Professional Skills Insurance Mediation course from Life and non-life branches.
• Dates (from-until) September 2005 to December 2005
• Name of organization E-Ipfel
• Main Skills Linux, Administration and Maintenance of Linux Servers
• Classification Very Good
• Dates (from – until) June 2003 to September 2003
• Name of organization Rumos, S.A.
• Main skills Windows 2000 Professional, Server and Windows NT, Active Directory, System and Networking
Administration
• Classification 15 (scale from 1 to 20)
• School ESRT – Escola Secundária de Rio Tinto
• Degree High-School
• Classification 13 (Scale from 1 to 20)
Foreign Languages English French Portuguese
• Written Comprehension Excellent Good Native
• Written Expression Excellent Elemental Native
• Oral Expression Excellent Elemental Native
TECHNICAL APTITUDES AND
COMPETENCES
Fully qualified for offshore work with Mist + Bosiet training.
Aptitude for customer support.
Multiples operating systems experience, computer equipment’s and software as whole,
knowledge gathered by my professional experience and self-taught
Sense of responsibility for the commitments and experience managing teams.
Patience, determination, detail orientation and good problem solving skills are some of the
attributes that frequently are recognized in me.
DRIVING LICENCE B Category
PERSONAL COMPETENTES AND
APTITUDES