David Cunningham is an IT professional with over 21 years of experience in roles including IT support specialist, technical support analyst, client service representative, team lead, and database web developer. He has extensive experience managing Active Directory, Office 365, VPNs, Android, and iPhones. Currently, Cunningham is seeking a new IT support position and can be reached at davidca65@gmail.com or 918-804-7172.

1. David A Cunningham
4406 ½ E Admiral Pl Tulsa, Oklahoma, 74115 918-804-7172 davidca65@gmail.com
PROFESSIONAL SUMMARY
21 + years of exemplary IT support
Key Strengths – Accountability, Service centric, Operational cadence
PROFESSIONAL EXPERIENCE
TCI Service Inc., Tulsa, OK –
IT Support Specialist
 Enterprise IT Support – including intra departmental relations
 Onsite/remote desktop support including software and peripherals
 Managed Active Directory, Office 365,VPN, Android and iPhones
03-13 – 06-15
Hewlett Packard,Tulsa, OK
Technical Support Analyst
08-11 / 2-13
 Enterprise IT support
 Remote desktop support including software and peripherals
 Managed RSA/VPN, Office 2010, Active Directory, Exchange
Resource One,Tulsa, OK 02-10 / 08-11
Client Service Representative
 Resolved technical, billing and shipping issues.
 Managed hosting and DNS records for client web sites
 Setup, configured and resolved 501c3 NPO billing
TMA Systems LLC, Tulsa, OK 03-08 / 09-09
Client Service Representative
 Resolved proprietary maintenance software issues.
Alorica Inc.,Tulsa, OK. 02-06 / 03-08
Tier II Technical Support Agent
 Resolved complex hardware and software issues for UPS.
Direct TV Inc.,Tulsa, OK 09-04 / 12-06
Team Lead
 Managed and technically advised a 10 member team of technical support agents.
MCI WorldCom, Tulsa, OK 02-01 / 05-03
Database Web Developer/Liaison
 Software development for network operations center in VB, ASP.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelor ofScience - Management Information Systems, Oklahoma State University, 1999
Honors – ROTC Cadet of the Year 1982, Employee of Month – Eskimo Joes, West, DirecTV