Mukund Goswami is a versatile IT specialist and network administrator with over 7 years of experience in roles such as IT support, network administration, server engineering, and customer experience management. He has extensive skills in areas like Windows server administration, Active Directory management, networking, virtualization, cloud technologies and providing technical support to clients. Currently he works as an IT Specialist at Noomadi Resorts and Residences in the Maldives where he is responsible for server installation, maintenance and monitoring, user account management, network configuration and client support.

1. Mukund Goswami
Contact: +960 742 1787
E-Mail: Mukund.gosyus@gmail.com
A versatile, high-energy technocrat with the distinction of executing IT Operations within strict time
schedule
P R O F I L E S U M M A R Y
• Well experienced in providing IT support through Email, Phone and onsite support with installation and
troubleshooting.
• An enthusiastic Network Administrator & IT Server Engineering Expert with over 7 years’ experience offering the
necessary drive & determination needed to resolve complex networking issues & possessing effective organizational
skills & excellent working knowledge of networking technologies, data communication, & networking enriched with
various IT Infrastructure & customer experience management skills.
• Experience in all LAN/WAN topologies, network administration & PC environment. Execute technical solutions that
streamline & improve operating efficiencies
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and
appropriate software
• Experienced in managing the Support Tools i.e. Kayako, Zendesk, SAP, Proprietary Chat tools and Software.
• Adapt in communicating with technical & non-technical audiences. Develop system documentation & create policies to
meet the needs of dynamic changing environments.
• Proficient in people and attrition management; possess excellent knowledge of overall IT operations
• Skills in streamlining systems with ability to enhance IT infrastructure operational effectiveness
• Proven ability to analyze organizational processes, workflow, policies and procedures of company and giving solutions
C O R E C O M P E T E N C I E S
• Extending high-end technical support to various servers and ensuring high customer satisfaction levels through
prompt redressal of their problems
• Suggesting improvements in the operations and processes to make the system foolproof in an client environment.
• Maintaining directory including security domains, user profiles & other resources on the network
• Addressing queries regarding the information system / software & extending onsite support to the clients including
maintenance of hardware / software
• Ensuring prompt resolution of queries put forth by internal / external customers and maintaining high customer
satisfaction levels
• Understanding customer problems, isolating them and providing solution with reasons whereever possible
• Keeping up-to-date technically and applying new knowledge to your job.
O R G A N I S A T I O N A L E X P E R I E N C E
Since April’14 with Noomadi Resorts and Residence Pvt Ltd, Maldives as IT Specialist
Key Result Areas:
• Installation, maintenance and monitoring of Windows Server 2012 on Virtual Machine Hyper-V Manager
• Working on the Active Directory, creating users, installing Forest and sub domains.
• Supporting offsite clients through Email or phone support and onsite installation.
• Maintaining Hosting websites of different domains.
• Monitored the Windows 2012 server configured domains, forest and user access policies.
• Application support for Booking software & Point of Sales (POS)
• Installation and configuration of Protel software, single point of sales integrated with reservations.
• Windows Backup & restore.
• Networking including a good understanding of TCP/IP based networks, Subnets, VLAN's, Routing and switching
technologies.
• Creating the VPN users access, applying the firewall rules (Dell Sonicwall, Cisco) upgrading Firmware’s of Firewalls,
NAS and Windows
• Restricting the access to the social networks in an office environment, domain restrictions and user policies.
• Replacing the old computers with new and installing the operating system like Windows XP, 7, 8.2 and 10.
• Configuration of Cisco Router, using routing protocols RIP, EIGRP, OSPF and BGP.
• Implementation of Cisco Wireless networks and connecting AP’s to the WLAN Controller.

2. • Worked on Network traffic monitoring tools like Wire-shark and PRTG
• Network planning and assigning the right IP's to the newly added devices in the network without IP Conflict.
• Good knowledge in Exchange 2010/2013 Server and Lotus Notes Client.
• Configuring the Apple IPAD’s and installing the desired application for downloading the newspapers.
• Installed the security devices like finger print, CCTV, Time Attendance machines.
• Troubleshooting the Dynamics Application, SQL Database and software upgrades
• Installing the office 2013, 2016, migrating the email users to office 365, MS Exchange working experience.
• Windows Server Maintenance and upgrading the patches, Office 365 issues and cloud suggestions.
• Replacing the hardware for devices, improvising the performance of the workstations and domain computers.
• Configuring the mails, taking archive of outlook, back up and deleting unnecessary files.
• Understanding the client requirements, meeting clients and implementing the solution.
• Printer support (Konica Minolta, Canon and HP), FTP and Fax issues and print server issues.
• Providing Technical support on Windows 7, 8.2, 10 and Mac including the phones and Tablets
• Supporting remote location using remote access ( Ammy, TeamViewer, VNC, LogMeIn Technical Console, RDC)
• Hands on Experience in SIP, H323 and ISDN cause code and resolving them in appropriate time.
• Developed excellent working knowledge of traffic flow and packet analysis software, such as Wireshark.
• Upgrading data network equipment to latest stable firmware releases & managing backup for servers.
Since Aug’09 – April ‘14 with Dr Roddy’s Laboratories Ltd, through Maha Electronics Pvt Ltd, Hyderabad, India as
L2 Engineer ( System Administrator)
Key Result Areas:
• Processing the client requests according to the priority to the specific department and provide L1 Solutions through
Email or replies.
• Handling 500 Desktops 150 Laptops with 2 Members IT Team in Domain environment.
• Attending first level support call for various Department across organizations& Country
• Contribute to strategic infrastructure and technology upgrades, including current transition to Microsoft 365 and other
cloud-based platforms.
• Looking after the SLA’s Agreement of the clients supporting them on time
• Handling the AD, Exchange 2010, on Outlook 2007 - 2013 clients.
• Monitoring Memory performance, Processor Utilization, I/O load, Disk Performance & file system utilization of servers
by using third party tools.
• Daily checking the AV Updates on servers.
• Developing constructive and cooperative working relationships with others, and maintaining them over time
• Backup and restoration management of data.
• Having knowledge on SAN, NAS and clustering concepts.
• Handling the Windows 2012 Virtual servers on VM Ware ESX servers and Hyper-V
• Second tier customer support, troubleshooting and providing solutions for the front line support folks.
• Codify frequent issues into documented or scripted processes
• Assist with product QA from a user's point of view
• Remote support for the client using LogMeIn, TeamViewer, LogMeIn Technical console, Ammy and VNC
• Document required bug fixes, end-user feature improvements, and operations feature improvements
• Act as customer advocate in the product development process
• Adapt installer, shell scripts and Perl scripts
• Document exceptions and fixes for inclusion into core product
• Provide feedback from customer users to product team
• You must be comfortable setting up new servers, optimizing existing servers and be able to perform server
surveillance, monitoring and maintenance
• Creation of AD/Exchange 2010 user accounts, file permissions.
• Assist with the administration of Windows 2008 active directory and domains.
• Having Experience in Installation & Configuration of Cisco routers & Switches (Managed & Unmanaged).
• Remote Monitoring and Managing of Servers, Storage and Devices health Check-up.
• Trouble shoot customer’s trouble tickets from helpdesk (3rd level support via phone, written and electronic media).
• HP ProLiant ML350p Gen8 for AD Server, Network printers
• Installation & Troubleshooting of VPN Client (Nortel & Cisco) & Broadband wireless data cards.
• Having well experience in maintenance of Assets & inventory.
• Maintained the Access Control Data Base.
• Co-Ordination with ISP Vendors (Reliance, Tulip, Bharathi Airtel) and having experience in Video Conference
Equipment’s.

3. • Worked on Security Management which includes WSUS, SAV servers.
• Trained end-users by means of verbal personal instruction and specially designed documentation.
• Maintained 3 HP (ProLiant ML350) Servers with Windows 2008/2012 server platform.
• Installation and configuration of Lotus Notes Clients, SAP and all other applications. Troubleshooting all Windows,
Lotus Notes, SAP related queries.
• Maintenance of the Asset Database of all the sites (desktop, laptop, printers, scanners, network printers).
• Vendor Management, coordinating with Different Vendors for Leased Lines, Video Conference & different hardware
Vendors.
• Evaluation of EPO Mc-Afee Product based on site specification. Which included server Installation, Product
deployment and troubleshooting Antivirus Management?
• Supporting clients on VoIP, VPN issues, troubleshooting the voice quality, packet capturing, & decoding.
• Taking VM Backup’s, Snapshots, Applying firewall rules on ESXi 6.0
• Checking the Logs of the devices, taking appropriate actions to resolve the issue on time.
• Great knowledge on SSH, Telnet and SCP protocols for troubleshooting the network devices.
• Offering TCP/IP core networking services using Windows DHCP, WINS and DNS
• Supporting remote location using remote access ( Ammy, teamviewer,VNC, LogMeIn Technical Console, RDC)
• Flexible with timings either day or night shifts as per GMT.
• Configuration of hosted IP voice services including ESXi Server instances for (Vibe, and IQsim ISSO).
• Configuring desktops, maintenance, troubleshooting, Antivirus, windows update and cleaning up files.
• Managed and configured client email on Blackberries and IPhone, IPad devices.
• Escalate Service questions to appropriate Client Representatives.
E D U C A T I O N
• B.SC. in (Computer Science) from Eastern Institute for Integrated Learning in Management University from
Sikkim, Hyderabad in 2011with 68.87%
C E R T I F I C A T I O N S
• Cisco Certified Network Associate (CCNA ID : CSCO12550131)
• Microsoft Certified IT Professional (MCITP)
• Certified Ethical Hacker (EC Counsel)
• MCSA 2012: Microsoft Certified Solution Associate
• CCNA R&S: Cisco Certified Network Associate Routing and Switching
• CCNSPT (CMS Certified Network Specialist – Professional Track) through CMS Computer Limited.
• Cisco Wireless and VMware Virtualization (Trained)
• Office 365 Cloud Solutions (Trained)
 MICROSOFT CERTIFICATION ID : 6371510
 CERTIFIED ETHICAL HACKER (CEH)
 CISCO CERTIFIED ID NO: Candidate ID: 231271270
 SKILLS ACCESSED BY AUSTRALIAN COMPUTER SOCIETY CERTIFIED
I T S K I L L S
Cisco Routers/Switches: Cisco IOS, Routers (3900, 2900, 1900, 800), ESXi Servers, MAC Address Filtering,
802.11 a/b/g/n, WLAN, WAP, SSID, VoIP, IP Phone, SIP, H323 Gateways, Soft switch
management Class 4 &5 , Cucm 7, 8.5, Softphones, Cisco Jabber, Cisco Communicator,
Third party Sip Phones.
Windows Server: Windows Server 2003/2008/2012/AD/Exchange/ NAS,
Active Directory, DNS, DHCP, POS (Point of Sail Hotel Management) SQL, Terminal
Server Installation & Implementation
Windows: Office 365, Windows 7, 8.2, 10, Outlook 2007 – 2013, Lotus Notes 9
Virtualization Tools: VM Ware VSphere ESX & ESXI, Hyper-V
Others CCTV Camera Installation, Computer hardware replacement

4. P E R S O N A L D E T A I L S
Date of Birth: 20th
July 1988
Address: Gangehi Island Resort, Maldives
Languages Known: English, Hindi, Telugu and Marati