To secure a position as a IT service Desk in growing organization that will challenge my skills, analytical and problem solving abilities. Excel in this progressive networking environment to the fullest my potential having 6 years of experience in networking.
To secure a position as a IT service Desk in growing organization that will challenge my skills, analytical and problem solving abilities. Excel in this progressive networking environment to the fullest my potential having 6 years of experience in networking.
Dear Sir / Mam.
I am writing to express my interest in IT Support position.
My combinitation of creative talent, technical expertise, and experience managing both writers and projects.
I have developed and implemented edition standards for style and quality that are used by both writing and edition team IT, and technology. Experience has taught me how to build strong relationship with all departments at any organization.
My cover letter detailing my qualification for this position and my resume are attached for your review.
I can be reached any time via email er.parthivdave@gmail.com or cell phone number +91-9275066603.
Skype ID:- parthiv,dave
The Desktop Support Administrator role is to provide a single point of contact for end users
to receive support and maintenance within the organization's desktop computing
environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all
hardware and equipment (including but not limited to PC, terminals, printers and scanners)
to ensure optimal workstation performance. The person will also troubleshoot problem areas
(in person, by telephone, or via remote access) in a timely and accurate fashion, and provide
end-user assistance where required.
Apply for job: www.uniquestaffingservices.com
1. John Wendell V. Rañin
3.333-310-H Victor Village Tres Labangon
CEBU CITY 6000
PHILIPPINES
Contact No. +639228904263/(032)4129436
EMAIL ADDRESS:
john.ranin@goldenabc.com/udeenhayd7@gmail.com
TECHNICAL SUPPORT ENGINEER
■ Career Profile
• Technical support professional offering extensive experience and thorough knowledge
of different operating systems, hardware, desktop peripherals, POS peripherals and IT
network systems.
• Over six years’ experience as a technical support engineer for Golden ABC, Inc.
• Highly motivated tech-support professional skilled in troubleshooting, analyzing and
resolving complex technical problems, utilizing advanced resolution procedures.
• Highly trained and experienced IT support professional with proven experience in
putting expertise to practice, having skills to interact both with clients and company.
• Outstanding analytical, problem-solving, and troubleshooting ability.
• Both independent and team worker, as required.
• MS Office proficiency and tracking-software familiarity.
• Ability to multi-task and prioritize effectively.
• Poised and patient when dealing with clients.
Skills Summary:
• Windows XP, Vista, Windows7 MS Outlook/Exchange
• LAN/WAN technology
• Barterpos Installation
• Remote Desktop - Teamviewer
• MS Office 2003/2007/2010
• Knowledgeable on networking components – Lan/Wan/Man and VPN’s and VOIP
Phones
• Basic SAP usage support
• Sophos, Avast and other Antivirus Software
Objective: Professional growth and development in software and hardware technical support. To
serve as first-level contact for general desktop related issues and as the higher level for other IT
network problems and have the willingness to learn and grow personally and professionally, I am
looking for a position in a company that needs and values quality customer service and system
maintenance.
2. Main Functions:
• Provide clients with efficient support – Responded to phone calls, emails, and in-person
requests.
• Installed software, configured and tested PC’s and POS, analyzed functionality of
peripheral appendages.
• Work effectively in replace/repair defective hardware and software.
• Instructed and trained end-users/sales staff regarding computer and POS literacy.
Provide store employee training and instructions (through presentations) regarding
basic operation of software and hardware, technical support and quality standards.
• Repaired and upgraded old POS installed systems; configured new systems.
• Provide technical support, including identifying problem incidents with their subsequent
resolutions and giving helpdesk ticket number for incidents reported.
• Assisted company personnel with desktop operation, including both hardware and
software.
• Updated management on a regular basis through reports and presentations and via
email.
• Maintained company peripheral network devices regularly, including printers and
scanners.
• Test the IT networking systems, monitored the performance of network servers and
maintained firm’s computer systems.
• Ensured functionality of desktop systems throughout departments through frequent
evaluations and routine maintenance.
• Made use of helpdesk systems to prioritize work-load and update queries and calls.
Employment History:
Golden ABC, Inc.
IT Support Engineer May 2008 - Present
• Managed and Administered Windows XP and Windows 7 workstations and laptops.
• Supported and maintained POS, workstations and laptops
• Supported Microsoft Office 2000/2003/2007/2010 and Outlook/Microsoft Exchange.
• Provide store employee training and instructions (through presentations) regarding
basic operation of software and hardware, technical support and quality standards.
• Monitor store sales through third party web application.
• Made use of helpdesk systems to prioritize work-load and update queries and calls.
Supports through Teamviewer if possible. And goes fieldwork if problems can’t be
resolve through remote desktop.
• Create article Masterfile file for barcode purposes using SAP.
3. • Monitor the performance of network servers (LAN, WAN, VPN) and maintained
computer systems.
• Support clients through teamviewer and through phone calls.
• Handles a little bit in Microsoft SQL Server 2008 for POS database troubleshooting.
• Installs Wifi, Routers, Switches and Firewalls
• Installs BarterPOS and Barter 8.3 for store branches under Golden ABC, Inc
• A SAP user for company Data, Application and Products processing.
Primary Structures
System and IT Support July 2006 – December 2007
• Primary duties included monitoring network connection and biometrics..
• TCP/IP configuration and administration.
• Implementation of Biometrics and iONE application.
• Utilized problem solving and troubleshooting abilities to resolve any major issues.
• Managed and Administered Windows XP and Windows 7 workstations and laptops.
• Supported and maintained workstations and laptops
• Supported Microsoft Office 2000/2003/2007/2010 and Outlook/Microsoft Exchange.
• LAN/WAN/MAN Installation
