Nathan Locke has over 15 years of experience in information technology customer support roles. He has a background in linguistics and philosophy from The Ohio State University. His resume highlights his strong technical skills in areas like Active Directory, MS Office, iOS/Android, and various networking and server technologies. He also emphasizes his excellent communication skills, ability to work well under pressure, and experience teaching and editing. His objective is to find a career that utilizes his resourcefulness, customer service skills, creativity, and IT knowledge.

1. Nathan Locke
4863 Kingshill Dr #322 Columbus OH 43229 | 614-354-0436| natejlocke@gmail.com
Objective
A career in a company that can employ my resourcefulness, excellent
customer service skills, creativity, and extensive knowledge of information
technology.
Education
THE OHIO STATE UNIVERSITY
· Major: Linguistics
· Minor: Philosophy
· Related coursework: Mandarin Chinese
Profile
Motivated, personable technology specialist and written communications editor.
Diplomatic, with particularly good vocabulary; very good record of interacting with
irate customers. Versatile skill-set – able to communicate in any setting with any
person. Able to produce and correct work in record time. Thrive in deadline-driven
environments. Excellent teaching skills.
Skills & Abilities
TECHNOLOGIES
· Active Directory, MS Office (including Outlook and Exchange), iOS/Android, Citrix/RDP,
Skillport, Basic HTML, Thin Client setups, VPN/VDI, Adobe Suite, ADP, Printers/Drivers,
Cisco command line, Onesite, Windows XP/7/8/10, SAP (Admin functions)
OTHER SKILLS
· 108wpm typist
· Teaching skills (including several years of teaching piano)
· Copy editing (including 6 months as copy editor for The Lakelander, a publication of
Lakeland Community College)

2. Experience
IT SPECIALIST | BIG LOTS | 10/2016-
· Answer phone calls regarding a variety of password and printer issues
· Track and resolve issues in ServiceNow system
· Use RDP and remote assistance to provide assistance with proprietary POS software
LEARNING CARE SUPPORT SPECIALIST | XEROX/ERNST & YOUNG | 03/2016-
07/2016
· Answer phone calls regarding a wide range of issues with CPE (Continued Professional
Education)
· Research and resolve tickets regarding credit not received and registration issues
· Resolve or refer any technical issues arising from our online Skillport system
UPGRADE PROJECT TEMPORARY TECH | ESSEX PROPERTY TRUST | 09/2015-
12/2015
· Answer, schedule, and connect with end users whose PCs were being replaced
· Remotely provide all data migration, user setups, and hardware and software installation
on the replacement assets
· Resolve all technical incidents arising in relation to the upgrade process
TECHNICAL CONSULTANT | THE CLEVELAND CLINIC | 05/2015-08/2015
· Answer phone calls regarding a wide range of issues with CPE (Continued Professional
Education)
· Research and resolve tickets regarding credit not received and registration issues
· Resolve or refer any technical issues arising from our online Skillport system
KNOWLEDGE CENTER SPECIALIST | HARLEY-DAVIDSON DEALER
SYSTEMS | 1/2015-04/2015
· Answer phone calls for networking, printing, thin clients, server, and firewall issues
· Resolve a number of networking incidents and coordinate with ISP and local IT firms
· Work with remote software including Terminal Services to resolve customer issues and
train end users

3. SUPPORT DESK ANALYST | TRAVELCENTERS OF AMERICA | 3/2014-12/2014
· Answer phone calls and ticket inquiries for AD, proprietary POS systems, networking
issues, pump issues, and Linux-based shop systems.
· Coordinate with dispatching for IMB, AT&T, and Toshiba technicians
· Work hand in hand with on-site technicians to resolve networking issues by using Cisco
command line functions
· Provide resolution and/or schedule service for a vast variety of hardware, software, and
networking incidents
HELP DESK RESPRESNTATIVE | EXPERIENT INC | 9/2013-1/2014
· Answer phone calls and ticket inquiries for AD, VDI/VPN, printers, and Windows issues
· Provide in-house support for hardware and software issues including Windows
applications, printers, and conference room equipment
· Provide backups, file migrations, and new Windows profiles
· Provide resolution for a variety of MS Server and Exchange issues
· Work with remote software including Terminal Services to resolve customer issues and
train end users
HELP DESK ANALYST | ALERIS INTERNATIONAL | 5/2013-8/2013
· Answer phone calls and ticket inquiries for AD and Novell, VDI/VPN, Lotus Notes, and
various Windows applications including the entire Adobe suite
· Receive and assign a high number of tickets
· Provide resolution and/or schedule service for a variety of hardware, software, and
networking incidents
HELP DESK ANALYST | FOREST CITY ENTERPRISES | 5/2012-5-2013
· Administrate for AD, Yardi, Corrigo, Onesite, BES, ADP, SAP, and others
· Answer phone calls, ticket inquiries, and emailed issues for Forest City nationwide
· Set up printers, mobile devices, and other hardware
· Provide resolution and/or schedule service for a variety of hardware, software, and
networking incidents

4. SUPPORT TECHNICIAN | DATAVANTAGE CORP/MICROS | 7/2005-8-2006
· Performed basic PC hardware/software maintenance
· Provided phone support for companies using DataVantage’s proprietary POS software
· Performed database troubleshooting and maintenance
· Tracked tickets via an in-house project tracking system
Other Employment History
CUSTOMER SERVICE REPRESENTATIVE | SAFEGUARD PROPERTIES | 6/2009-
9/2009
· Facilitated communication between mortgage companies, brokers, and property
preservation contractors
· Placed orders with, hired, and negotiated with nationwide network of property
preservation contractors
· Kept asset managers and brokers informed on property preservation statuses
· Conducted quality assurance investigations
· Maintained and updated databases
BARISTA | STARBUCKS COFFEE | 7/2003-8/2006; 9/2009-5-2012
· Created and served all beverages
· Demonstrated and sold retail equipment
· Ran cash register
· Opened and closed the store