Rajesh Sethuraman is seeking a job in IT support with over 3 years of experience in Linux administration, production support, and networking technologies. He has experience installing, configuring, and upgrading Ubuntu, Red Hat Linux, and CentOS. He also has experience monitoring systems performance using Solarwinds and troubleshooting networking issues. His technical skills include Red Hat Linux, CentOS, Ubuntu, Windows, Apache, JBoss, Cisco switches, HP and IBM servers. He holds an MBA in system management and a BCA in computer applications.
this slides explains basics of system administration by raising these question, what is system administration? who can become syss admin? how to become sys admin? and discusses about tools used by sys admins.
this slides explains basics of system administration by raising these question, what is system administration? who can become syss admin? how to become sys admin? and discusses about tools used by sys admins.
Hybrid Information Technology Professional, with over 20 years of experience in managing and implementing efficient and cost effective information technology practices. Very flexible and multitask oriented. Willing to mesh with any team to aid in achieving success towards the overall goal of the company.
1. Rajesh Sethuraman
rajeshs1061@gmail.com
+91-9004113531
OVERVIEW
Over 3+ years of experience in IT support, Linux Administration & Production Support with an exposure
to Telecom, Wireless, domains and skilled in various technologies Red hat Linux, Solarwinds and Windows
operating systems with exceptional skills in Networking technologies.
SUMMARY
· Experience in Installation, Configuration and Upgrading Ubuntu, redhat linux, Centos.
Experience in Monitoring the Availability and Performance of Process in monitoring tools like Solar
winds- Network -monitor
· In-depth understanding of Network Protocols including, but not limited to: TCP/IP, UDP, ICMP, DHCP,
DNS, HTTP, SMTP, POP, IMAP, LDAP.
· Experience in network troubleshooting.
· Excellent communication, interpersonal, delegation and status reporting skills.
Technical Skills
Operating Systems : - Red hat Linux, Centos, Ubuntu, Windows
Middleware : - Web logic, Apache and JBoss
Switches : - Cisco IOS, Brocade Switches 3200, 3250, 3800 & AX series
Server Hardware : - HP - Enclosure IBM –Cisco
Linux : - Shell scripting, LVM, Boot process.
Others : - Kaseya, Maximo, I-Enable.
Professional Experience: -
WIPRO INFOTECH Pvt Ltd. (IIFL Thane site- June 2013 to Nov 2014)
IT Support Engineer
Job Description: -
· Working as IT Support Engineer providing Linux and Ubuntu support to the
infrastructure team to build, install and administer of the Company’s PCs, printers,
servers, and Application related issue.
· Reporting to Service desk Manager
· Respond to user service request & expediently resolve trouble tickets to maximize
uptime.
· Follow up for pending calls & SLA Monitoring.
RESPONSIBILITIES:-
· Troubleshooting technical issues involving hardware, and operating systems (Windows, Ubuntu ,
Linux)
· Knowledgeable in Shell Scripting (Bash).
2. · Providing support to uninstall and reinstall the device drivers, download driver updates Installing OS
and applications patches remotely.
· Configuring system and application parameters on the customer's desktops and laptop
Troubleshooting OS and hardware related issues, placing replacement, service orders and
documenting the customer contacts.
· Installed, configured and administered Windows, Ubuntu operating systems.
· Experienced in Storage, Disk Management and Logical Volume Management using Logical Volume
Manager.
· Logical Volume Manager (LVM), creating Volume Groups, Logical volumes and disk mirroring in
Linux.
· Created and maintained the Resized volumes using LVM.
· Managed and maintained the user account administration.
· Monitored and fine tune System performance, troubles hooted system related issues.
· Participate in supporting user requests and daily maintenance duties
· Participate in the 24x7 L1 primary support rotation with team members.
· Perform incident ticket trending and analysis to identify root cause and reduce overall problems.
· Analyze, resolve, and co-ordinate technical problems for all issues/incidents for multiple
applications and platforms
· Coordinate incident resolution with infrastructure and application support groups and implement
changes to prevent problem recurrence
· Closing tickets after problem is solved by entering the correct & accurate status.
· Keeping track of pending calls.
· Hands-on work experience with the following:
· Windows Operating systems.
· Ticketing tools such as Maximo, Kaseya
· Remote connectivity applications like Net-Meeting, and Team viewer, AMMY Admin,
Putty, Kaseya
3i -INFOTECH Ltd:-
Application support engineer
Job Description:-
Worked as Application support engineer provide technical support to web trading application, Gold
Loan application and CRM web application for laptop, desktops, and printer
RESPONSIBILITIES:-
· Troubleshooting hardware / software problem diagnosis / resolution via telephone/email.
· Providing support to uninstall and reinstall the device drivers, download driver updates and
applications patches remotely.
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate incident resolution with infrastructure and application support groups and implement
changes to prevent problem recurrence
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests
and their respective resolutions and circumvention's.
· Responds to telephone calls, email, and assigned tickets from users; Assign work orders / incidents
to appropriate support teams and follow up until closure.
· Respond to, and diagnose, problems through discussions with users, including problem
recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote
desktop support and perform other activities based on SOPs
3. · Escalate complex problem to appropriate support specialists.
Hands-on work experience with the following:
· Windows Operating systems.
· Ticketing tools such as Maximo,I- Enable
· Remote connectivity applications like Net-Meeting, and Team viewer, AMMY Admin.
Trimax IT infrastructure & Services Ltd (Vikhroli-Mumbai (May-2010 to Sep-2011))
NOC Support Engineer
Job Profile:-
· Worked on data center migration and coordinating with various project teams in troubleshooting
production issues within SLA
· Maintain Remedy incident tickets and service request cases in a timely and efficient manner
· Managing and escalate issues according to the proper procedures.
· Perform proactive monitoring of systems and servers and respond to the Sun Solaris-Solarwinds-
Monitoring alerts
· Update troubleshooting documentation, and system procedures based on incident resolutions
· Checking the MPLS and ILL issue with BSNL NOC.
· Remotely checking for the first level issue.
· Monitored and fine tune System performance, troubles hooted Network related issues.
· Monitor applications and automated processes
· Participate in supporting user requests and daily maintenance duties
· Analysis to identify root cause and reduce network problems.
· Closing tickets after problem is solved by entering the correct & accurate status.
· Keeping track of pending issues.
· Taking feedback from users as well as Engineers.
· Maintaining stock list & inventories of IT utilities.
Hands-on work experience with the following:
· Windows Operating systems.
· Ticketing tools such as Servicedesk.
· Remote connectivity applications like Net-Meeting, and Team viewer, AMMY Admin, Putty.
Educational Qualification
· MBA in (System Management) from Manonmaniam Sundaranar University, India(final year)
· Bachelor of Computer Application (BCA), March’2012, Manav Bharati University, India
Additional Qualification
· Completed RHCE Centos 6
Personal Details:-
Permanent Address : - D-103 Vrundhavan Complex Behind Dharma Seetha Bldg,
Raju Nagar, Dombivili (west) Pin: 421202.Dist: Thane.
Date of Birth : - 12th June 1984.
4. Email ID : - rajeshs1061@gmail.com
Marital Status : - Married
Language Known : - English, Hindi, Marathi, Tamil