Madhu Sudhanan is an experienced IT professional with over 9 years of experience in systems administration and data center management. He has expertise in managing Windows servers, networks, security systems, and communication devices. Currently he works as a Senior Customer Support Engineer providing IT support for over 250 staff across multiple locations in the UAE, Oman, and Qatar. He aims to take on leadership roles and help organizations grow through his technical skills and dedication to his work.

1. MADHU SUDHANAN R
Mob: +971 50 3039449 Email:madhuhp123@gmail.com
Objectives: -
To work for an organization which offers an open, vibrant and team oriented
environment. Where I can use my vision to beat my own benchmarks. Where I can grow
along with the Organization, and prepare myself to lead a reputed company.
Major Strengths: -
My self-confidence and sincerity help me face the most challenging problems with ease. My
dedication towards the work helps me reach greater heights and thus achieving my goals in life.
Synopsis
• 9+ years of cross-platform experience in systems administration, including
analyzing, designing, installing, maintaining, and repairing hardware, software,
peripherals and networks.
• Data Center Management : Responsible for ensuring data center availability
and reliability meet the requirements of data operations
• Windows Active directory installation and Domain maintenance.
• Thorough knowledge in file servers with permission management skills,
Profile management skills include migration of local profile to domain, Good
knowledge of Active directory Deployment and DHCP & DNS Configurations.
• Expertise in handling Blackberry and IOS (IPHONE & IPAD) devices.
• CompTIA A+ Certified.
• ITIL Foundation Certificate in IT Service Management
• Microsoft Certified Technology specialist (MCTS) & MCTIP Enterprises
Administrator
• LAN, WAN, ADSL, Leased Line, Ethernet, VLAN, VPN.
• BMC REMEDY IT SERVICE MANAGEMENT - Incident Management
• Expertise in Wireless technologies.
• An excellent performer in every role and every assignment handled.
• Excellent communication and interpersonal skills.

2. • Through knowledge in BOSCH Access Control System & Paxton Net 2
Access control
• Through knowledge in SIEMENS IP Phones & CISCO IP Phones
Professional Experience
AP Moller – Maersk Group, UAE Cluster (UAE, Qatar, Oman)
(http://www.maerskline.com) Deputation from Alpha Data L.L.C (August 9th
2010
to Till date)
Designation: Senior Customer Support Engineer
Roles and Responsibilities:
• Handle IT support operations for more than 250 staffs in the UAE cluster (Dubai,
Abu Dhabi, Muscat, Salalah, Sohar and Qatar) which includes but not limited to
PC support, Server support, Network support through Incident Ticketing system
(REMEDY)
• Data Center Management : Responsible for ensuring data center availability
and reliability meet the requirements of data operations
• Installation and configurations of Windows 2003 and 2008 servers.
• Administration, maintenance & Installation, support of Servers, PC’s, Printers,
Digital Senders, LAN & Wan Networks
• Coordinate with Global Support vendors (TCS, IBM, UST Global, Orange and
HP) on all levels to help resolve IT-related issues.
• Working alongside the Project Management Team in Planning and Setup of New
Office Premises and Infrastructure Expansions.
• Establish key relationships with internal and external service providers.
• Plan, implement and test disaster recovery options to ensure business continuity
in the event of a failure on IT related services or infrastructure
• Work along with Local / Regional Management
• Identify Weak areas in Applications and Infrastructural Hardware and suggest
remedial measures.
• Support and advice for Facilities Management/Office Services regarding office
move planning
• Configure OAS e-mail sync in Blackberry, IOS devices (IPHONE & IPAD) and
Android devices.
• Monitoring Internet usage and traffic using WAN monitoring tool
• Administering the Access Control Systems.
• Install CISCO IP 7960 phones
• Manage IT assets including Software & Licenses Library, hardware
Inventory/Enterprise Technology assets and communications system of the
company.
• HP B2B portal usage for purchasing new HP products.
• Vendor management and Contract management for all AMC renewals.
• Managing Cisco TelePresence SX80 and MX200 Video Conference systems.

3. Giesecke & Devrient FZE http://www.gi-de.com
(Deputation from Alpha Data L.L.C from Jan 14th
2009 to August 8th
2010)
Designation: Customer Support Engineer
Roles and Responsibilities:
• Administer the Windows 2003 and 2008 server (Active directory, DHCP and DNS)
• Lotus Notes 7.03 and operation of file server and perform routine maintenance.
• Install and configure VPN-1 SecureClient software.
• Install and Configure Symantec Endpoint protection antivirus for client and server
operating systems.
• Troubleshoot systems in a timely manner to minimize system downtime &
provide technical support to unresolved issues brought to attention.
• Provide support and troubleshooting on operational requirements, system
administration and maintenance of computers and communication software.
• Perform backup and disaster recovery procedures for the company’s data and
perform basic network troubleshooting and tune-ups.
• Completely manage and configure all Blackberry devices and provide associated
support.
• Manage and configure BOSCH Access Control System for door access.
• Configure and install Siemens IP phones.
• Manage IT assets including Software & Licenses Library, hardware
Inventory/Enterprise Technology assets and communications system of the
company.
• Follow-up on desktop, network, and applications issues with appropriate vendors.
• Identify, define and implement IT hardware/software and network requirements
based on business needs
• Monitoring Internet usage and traffic and optimizing bandwidth.
• Manage and monitor Sysaid helpdesk software.
Hewlett-Packard (Bangalore) http://www.hp.com/ from 16th
May 2005 to 8th
Jan 2009.
Designation: Technical Support Engineer.
Roles and Responsibilities:
• Provide remote support by identifying, analyzing and troubleshooting issues of HP
Desktops, Laptops, servers and printers. Determine appropriate course of action,
and conduct repairs, modifications, and upgrade internal components and
peripherals as needed.

4. • Provide all levels of software and hardware support for all North American
commercial HP customers.
• Install and configure Operating Systems, patches and upgrades, including
Windows 2000 professional, Windows XP professional and Windows VISTA.
• Provide support for software issues with Outlook and MS Office.
• Responsible for user rights and permission, disabling and enabling accounts, file
and folder permissions and configuring security templates as per need.
• Responsible for handling escalated requests and issues.
• Responsible for taking process and technical training for new hires.
Educational Qualifications
Qualification Institution Board of Examination
B.Sc
(Bachelor of Computer
Science)
C.M.S College of Science
& Commerce Coimbatore
Bharathiar University
2001-2004
Higher Secondary(Science)
Munner Code Higher
secondary school,
Palakad
Higher Secondary Board
Industrial Education:
Technical Acumen:
Programming C, C++, JAVA, COBOL.
Server Operating
Systems
Client Operating
systems
Windows NT Server, Windows 2000 server, Windows 2003
Server & Windows 2008 server
Windows 98, Windows 2000 professional, Windows XP
professional, Windows VISTA and Windows 7
Hardware & Networking
A+ Certification. CompTIA Carrer ID No:
COMP001005621479
Microsoft Certified Technology specialist
(MCTS) & MCTIP Enterprises Administrator
ITIL Foundation Certificate in IT Service
Management
Accel IT Academy
(Coimbatore)
Cartel Networks (Bangalore)
Microsoft Certification ID:
8311911
EXIN ID: EXIN109174

5. Personal Details:
Date of Birth : 05-03-1984
Driving License : UAE valid license
Passport No : F0381230
Permanent Address : Parliyil house, Mangalam kunnu, kattukulam (PO)
Palakkad (Dist) kerala 679714
Father’s Name : G Radha krishnan
Sex : Male
Marital Status : Married
Religion : Hindu
Nationality : Indian
Languages Known : English, Hindi, Tamil and Malayalam
Declaration:
The above information is true to the best of my knowledge and belief. I am liable to be
disqualified if any information given above is found incorrect/incomplete or false.
Madhu Sudhanan

6. Personal Details:
Date of Birth : 05-03-1984
Driving License : UAE valid license
Passport No : F0381230
Permanent Address : Parliyil house, Mangalam kunnu, kattukulam (PO)
Palakkad (Dist) kerala 679714
Father’s Name : G Radha krishnan
Sex : Male
Marital Status : Married
Religion : Hindu
Nationality : Indian
Languages Known : English, Hindi, Tamil and Malayalam
Declaration:
The above information is true to the best of my knowledge and belief. I am liable to be
disqualified if any information given above is found incorrect/incomplete or false.
Madhu Sudhanan