1. Rawan Marwan AL-Dosary
(Curriculum Vita)
Amman- Jordan
Mobile Phone: +962-799738506
E-mail: rawanaldosary90@gmail.com
OBJECTIVE
To obtain a stable position at a progressive organization that willenable
me to use my strong, technical, organizational skills side by side with
educational background.
EDUCATION
Bachelor of Electronics Engineering, Hijjawi Faculty for Engineering Technology,
Yarmouk University of science and Technology, Irbid,Jordan.
WORK EXPERIENCE
 Technical ICT Assistant at Norwegian Refugee Council (NRC), Azraq Camp-
Jordan, November 2015- Present.
My main responsibilities are summarized in following:
- Supports the Technical ICT Officers.
- Maintains documentation of processes, procedures, and troubleshooting guides.
- Provides first tier Technical Support to NRC Jordan staff in Azraq and EJC.
- Assists Technical ICT Officer with preparation of operating budgets based on estimated
and actual expenditures for ICT systems and support needs for their locations.
- Assists the Technical ICT Assistant – Assets with assets management in their respected
locations.
- Provides implementation staff with guidance in the establishment of ICT infrastructure
for any new project.
- Any other tasks assigned by the line manager.
- Helping develop and implement IT standards and policies, and provide
technology support and solutions to meet the needs of the organization.
- Help in implementation and management of the software applications and
hardware infrastructure that support NRC operations.

2.  Customer Operation Specialist at Optimal technology solutions (OTS), Amman-
Jordan, November 2014– September 2015.
My main responsibilitiesare summarized in following:
- Onboarding of new customers and helping ensure all training sessions are completed in a
timely manner.
- Serve as a mentor, coach and knowledge resource for the customer to enhance their
vision on how our platform will provide value to theircompany.
- Ensuring the availability of technical infrastructure, systems, products and services.
- Execute daily customer support operations including responding to questionsand
following up on reported issues across channels (Calls, E-Mails, Social Media ...
etc.)
- Execute daily operations for assigned customers and implementations,including
schedules, time tracking, case and phone routing, health check delivery,etc.
- Help in developing and implementing methods to evaluate customer service,
quantifying impact as much as possible. Report routinely to managers and to customers
about achievements and improvements planned to addressdeficiencies.
 Customer Service Representative at EXTENSYA (For Aramex DXB), Amman-
Jordan, August 2014-, October – 2014.
 Technical Support at STS, Amman-Jordan, Febroury2014-
July2014
My main responsibilitiesare summarized in following:
- Technical support in Hypercom department as a Point of Sale (POS)maintenance,
firmware deployment, available testing andconfiguration.
- Working with an operations team to support the merchants related to STS PaymentGateway.
- Managing servers, PC’s and Laptop’s by (installation, configuration, moving on and
making regular upgrades. configuration of hardware devices, testing newsoftware.
- Accounts, print queue, workstation ID, IP assignments, computer labs,classroom computers,
telephone system, LAN, PBX phone switching, prepared procurement for the STS IT needs as
well as system and network administrator for the STSbranches.
Addressed client’s diverse operating system needs by providing them with all thethings they
need from PC's, software's, and any otheraccessories.
- Receive, manage and record IT help desk requests receiving either by telephone oremail
, as well as , dealing with and resolving helpdesk requests e.g. adding users, generalIT
trouble shooting, Basic installation, configuration and support of IT equipment.

3. TECHNICAL PROFICIENCY
 SERVERS: 2003, 2008, 2012 (Installation, Configuration, troubleshooting,and
Administration).
 APPLICATIONS: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio, Project,
FrontPage), (Installation, Configuration, troubleshooting, and Administration), Adobe
Creative Suite, Kaspersky)
 NETWORK: Wireless access Point (Installation, Configuration, troubleshooting,and
Administration)
- HARDWARE:
- All Intel Based PC’s, and servers, from various vendors, as Dell, Gateway, and
personal Assembled
- Most of the known peripherals
- Cisco switches and access points.
- Network and local printers
TOOLS AND TRAININGS
 MAT lab Codes.
 C++.
 PIC Microcontrollers Programing in C.
LANGUAGES
 Arabic: Motherlanguage
 English: Very good.
SKILLS:
 Network and System Administration.
 Technical Support andTroubleshooting.
 Multi OS’s implementation and configuration (Windows 8, 7 Windows server 2008(R2),
2012(R2)).
 Network & Local Printers implementation andconfiguration.
 Point of Sale (POS) maintenance, firmware deployment, available testing andconfiguration.
 Help Desk Support.
 Maintenance printed circuit board (PCB).
 Data Communication.
 AutoCAD.
 Extensive knowledge in handling of various electrical testing equipment’s for problem
solving applications.
 Expertise in use of hand tools, soldering tools and other electronic tools.
 Optical Fiber Communication.
ADDITIONAL INFORMATION:

4.  Ambitious, hard working with eagerness to learn.
 Excellent ability to work under pressure and various circumstances.
 Very good communication skills.
 Communication Skills.
 Multi-tasking abilities with excellent interpersonal relationship.
** References furnished upon request.