Collind D'Souza is an IT professional with over 16 years of experience in areas such as IT infrastructure management, project management, technical services, and application support. He has worked for organizations in Qatar, Afghanistan, Iraq, UAE, and India, taking on roles like IT Manager and Technical Support Analyst. His skills include technologies like Windows, Oracle, networking, and he has professional experience delivering IT solutions on time and within budget.

1. COLLIN D'SOUZA
Email: collind@rccb.osis.gov
Information Technology Enabled Services
/IT Infrastructure Management ~ Project Management ~ Technical Services ~/
/Application Support
IT Professional with over 16 years rich experience in IT Infrastructure
Management, Technical Services, Project Execution, Application Support,
Networking, Systems Administration, VSAT Connections, Customer Application
Deployment, Customer Support Operations with well-known organizations in
Gulf & Overseas. Currently Field technical officer for a US Govt. agency in Doha- Qatar and
was designated as *IT Manager, DHL -Afghanistan &**Iraq* with *DHL Worldwide
Express.*
Significant experience in steering the successful implementation of IT solutions in
organizations within pre-set budgets and deadlines. Possess excellent interpersonal skills
that have been put to good use while interacting with Clients & Internal / Outsourced
Teams to facilitate seamless execution of operations in high pressure
environments. Proven abilities to rapidly achieve organizational
integration, assimilate requirements, employ new ideas & concepts, upgrade
methods & technologies. An enterprising leader with the ability to train
and motivate /cross-cultural teams/ in optimizing their performance levels.
AREAS OF EXPERTISE
IT Infrastructure Management, Technical Services, Application Development / Support
Systems Administration, VSAT Connections, Customer Application Deployment,
Customer Support Operations, Networking, Project Execution, IT Security Compliance
Training, IT Roadmaps, Mentoring / Team Building, People Management
IT SKILL SETS
Hardware : Intel Pentium Processors / CISC Based Processor
Operating Systems : Windows NT 2000, Windows 2003 AD Server, Windows OS,
Windows Active Directory, Unix, Microsoft SCCM, VM Ware
Databases : Oracle, MS Access, Sybase, My SQL
Front End Tools : Developer 2000, C, C++, Power Builder, Visual
Basic, Visual FoxPro
Microsoft Certified System Engineer in Windows 2003 Active Directory
PROFESSIONAL EXPERIENCE
US Embassy (Qatar) Since Oct 2008

2. *Was designated as* *IT Manager, DHL - Afghanistan & Iraq*
The Career Path
Since Oct'00 IT Manager, DHL - Afghanistan & Iraq
Oct'00-Dec'03 Deputed as Technical Support Analyst, Dubai,
UAE
Steering initiatives towards achievement of organisational goals & vision
by way of rendering IT Support in VSAT Networking, Voice over IP, Customer
Application Deployment, Core DHL Application Support, MIS for over 13 major
Stations in Afghanistan & Iraq. Managing a team of 6 personnel.
*/Significant Highlights across the tenure with the organisation include:/*
. Played a key role in launching *Pioneer Technology* to suit war zone
requirements for Business
. Additionally managing Customer Service Management to cater to business
requirements. Launched customer oriented Applications like DHL Connect,
STM, Siebel to make Business transactions easier.
. Oversaw the implementation of VOIP; Microsoft License; HP Altris; Thin
Client Server; Symantec Central Server Node and Corporate Edition Desktop
across assigned territories.
. Design & execute installation & configuration of *LAN / WAN*, governed by
communication protocols. Assign users at various nodes in the network;
manage User rights and security; supervise maintenance of Web /
Application Servers in the Enterprise Network.
. Effectively administered over 300 Desktops, over 19 Servers around UAE,
Qatar, Oman, Bahrain, Kuwait, Iran, Iraq & Afghanistan in 2000-03.
Supported *Sales Applications* across the Middle East.
. Successfully *migrated the* *I Planet Mail Server to Exchange Server*
*2003* constituting over 200gb of Data and over 100,000 Files in the UAE
and Levant Middle East Regions
. Instituted *Auto Update of Antivirus* all over the Centres, thereby
ensuring a secure system.
. Ensured that TCP/IP Protocols were rigidly implemented, limited Desktop
access to clients.
. Deployed *Thin Client Architecture* to enhance the computing powers of
Applications.
. Played a key role in deployment of *Sales Application Software* across the
Middle East in a span of 4 weeks, thereby enhancing Sales.
. Executed various IT Infrastructure Projects; including the Migration of
the 400 user IMAP Mail Server and restructuring of LAN / WAN.
. Have been nominated as */Employee of the Month/* 7 times and once as */Support/*
*/Employee of the Year/*. Received */Appreciation/* from Customers for successful

3. Steering initiatives towards achievement of organisational goals & vision
by way of rendering IT Support in VMWARE Application, Microsoft SCCM, Cloud based
computing technology and supporting web enabled application
SUN & SAND SPORTS (NIKE) Apr'99-
Aug'00
*IT Administrator*
. Oversaw Desktop / Mail Support (pop3), MIS, Application Support, Scanner
Support PDT, POS (Point of Sale) Support.
. Supported over 100 Desktops for Group Companies.
*. Uploaded barcodes for Stocks* thereby ensuring accountability for
Inventory Control
. Rendered Application Support (Client Server Architecture)
. Generated MIS Reports pertaining to Inventory Control and Pricing.
. Facilitated the successful migration of the Inventory and Financial
Modules onto the new Server. Undertook debugging of INI Scripts to
enhance system response time.
. Effectively rendered IT Support and steered initiatives for upgrade of 13
Retail Sites.
GEBBS LTD. Aug'98-Apr'99
*IT Trainer/ Part time Developer*
. Imparted *Training* on *Higher end Applications like Oracle 8.0, Developer*
*2000 and NT* for Engineering graduates.
. Also developed Oracle 8.0 / Dev 2000 Software for a Manufacturing Unit
using Oracle 7x and Developer 2000 on a Windows NT platform
. Rendered Technical Consultancy in Retail automation, online fabrication
replenishment
BITS INSTITUTE Dec'97-
Aug'98
*IT Trainer*
. Conducted *Training on FoxPro 2.6, Windows Platform, Office Suite, C ++ &*
*Windows Platform* for a class of 52 students.
EDUCATION & CREDENTIALS
*Graduate Diploma in Software Technology & System Management (GNIIT)*
National Institute of Information Technology, Mumbai, India in 1997
*Bachelor of Commerce*

4. Bombay University, Maharashtra, India in 1997
Training:
Oracle 8.0 / Dev 2000 training on SQL/PSQL, Triggers, Developer 2000 by
GEBBS, Mumbai, India in 1998
PERSONAL DETAILS
Date of Birth: 12th April 1977
Nationality: Indian
Passport Details: Z1916834
Driving License : Valid GCC Driving License
Visa Status: Qatar Residence
Address: P.O. Box 2399, Doha -Qatar
Contact Details: Qatar *00974-6621-0906*