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Spring 2015 tutor orientation presentation
- 1. TUTOR ORIENTATION OFFICE OF STUDENT- ATHLETE SUCCESS
- 2. TUTOR ORIENTATION WELCOME • Thank you for your service! • You are a very important part of a multi-million dollar operation. • You are not responsible for a student-athlete’s performance. • If you see something wrong or suspicious, say something! Don’t just ignore it! You have the duty to report. Mission Statement The Office of Student-Athlete Success empowers individuals through holistic programming to grow as students, athletes, and leaders by fostering an environment of integrity, diversity, and achievement.
- 3. TUTOR ORIENTATION FULL-TIME STAFF AND OFFICE MANAGERS Felecia Saine Women’s Basketball, Women’s Tennis, Volleyball Ragean Hill Football Tamesha Greenlee Men’s Track, Soccer, Gymnastics Justin Johnson Men’s Basketball, Women’s Golf Chris Johnson Football, Men’s Golf JL Jennings Football, Men’s Tennis JR Pulido Baseball, Women’s Track Christine Scheets Lead Learning Specialist Richard Smith Learning Specialist Ellen Otis Learning Specialist
- 4. TUTOR ORIENTATION FULL-TIME STAFF AND OFFICE MANAGERS Charles Small Director for Student- Athlete Development Rodger Hunter Student-Athlete Development Coordinator Leslie Coons Career Development Coordinator Karen Gober Office Manager Lora Nanak Night Time Office Manager Lauren and Kelsey are responsible for softball and swimming.
- 5. TUTOR ORIENTATION • The University of Arkansas takes great pride in student-athlete development and academic success. • As a tutor in the Office of Student-Athlete Success, you provide the means in which to best help student-athletes achieve their potential in the classroom. • The staff will look to you to help us spot potential problems in the student- athlete’s academic progress. TUTOR SERVICE PHILOSOPHY Tutors should possess three main characteristics: • ACADEMIC INTEGRITY • ENTHUSIASM FOR THE SUBJECTS TUTORING • PROFESSIONALISM
- 6. TUTOR ORIENTATION TUTOR CODE OF ETHICS • Do No Harm • Encourage Independence • Take Responsibility • Demonstrate Integrity • Be Fair • Fulfill All Commitments • Be Respectful • Strive For On-going Improvement • Maintain Confidentiality • Be Professional The Bogle Academic Center partnered with the Enhanced Learning Center to provide the Tutor Code of Ethics which have been adapted from the association for the tutoring profession code of ethics found at: www.myatp.org/?pate_id=410
- 7. TUTOR ORIENTATION ACADEMIC INTEGRITY AT THE UNIVERSITY OF ARKANSAS A TUTOR IS NEVER TO DO WORK FOR A STUDENT-ATHLETE! • If you are ever approached to complete work for a student-athlete, immediately notify a staff member. • In addition, if you become aware of any sort of academic dishonesty, you must notify a staff member. • You can be held just as responsible as the person actually doing the dishonest work and will be terminated immediately.
- 8. TUTOR ORIENTATION The following are NOT permitted by a tutor: • Touching any part of the computer (keyboard, mouse, etc.) while in a tutor session for any reason. If you are spotted doing this, you will be suspended immediately until an investigation can be completed. This includes touching any electronic device of the student-athlete’s. • Electronic proof-reading/editing is not permitted – all assignments and papers must be printed out and comments marked on the hard copy during the tutor session. Students should be making any changes. • Having any class work/homework emailed to you. • Having students ask questions via text message. • Helping with online GRADED assignments (i.e. tests, quizzes, assessments, quick prompts for online classes). You should never be in the room while a student is taking a quiz or test. ACADEMIC INTEGRITY AT THE UNIVERSITY OF ARKANSAS
- 9. TUTOR ORIENTATION "Plagiarism" includes, but is not limited to: Appropriation of buying, receiving as a gift or obtaining by any means, material that is attributable in whole, or in part, to another source, including words, ideas, illustrations, structure, computer code, other expression and media, and presenting that material as one’s own academic work being offered for credit. ACADEMIC INTEGRITY AT THE UNIVERSITY OF ARKANSAS "Collusion" includes, but is not limited to: Unauthorized collaboration with another person in preparing academic assignments offered for credit or collaboration with another person to commit a violation of any section of the rules on academic dishonesty. When you suspect a student may be plagiarizing… • Report the information to the Tutor Coordinator and Academic Counselor • Try to get hard evidence of what you think the student is plagiarizing. • If you saw a student open an email from someone else that had the paper attached, let us know that as well. • This information will then be forwarded to Eric Wood, Associate Athletic Direct of Academics and Student Development.
- 10. TUTOR ORIENTATION CRLA CERTIFICATION We are continuing to partner with the ELC and are working towards Level 2 certification. Below are the minimum requirements to be CRLA Level 1 certified: • Complete a minimum of 10 hours of tutor training in a semester (6 in-person & 4 in another medium) • Tutors must complete at least 25 hours of actual tutoring • There must be criteria in place for selecting tutors • Tutors must have a formal evaluation each semester Below are the minimum requirements to be CRLA Level 2 certified: • Complete a minimum of 10 additional hours of tutor training in a semester (4 in- person & 6 in another medium) • Tutors must complete at least 25 hours of actual tutoring (a total of 50 hours between Level 1 & 2) • There must be criteria in place for selecting tutors • Tutors must have a formal evaluation each semester After earning Level 2 certification, some requirements must be met each semester to continue tutoring for athletics. More information about these requirements can be found on page 15 of the tutoring manual.
- 11. TUTOR ORIENTATION CRLA CERTIFICATION To continue tutoring for athletics, you will be required to complete Level 1 training in the FIRST full semester you are with us, and you must complete level 2 in the SECOND full semester you are with us. If you fail to complete all components of that training level, you will not receive a satisfactory end-of-semester evaluation and will not be eligible to return. You should have received a training calendar. There are six items required for all tutors. You can see training for everyone, level 1, and level 2 all have different color codes. These will also be added to GradesFirst. Please remember trainings are MANDATORY and due on the assigned date unless extreme circumstances occur with proper documentation.
- 12. TUTOR ORIENTATION Congratulations to the individuals who completed all CRLA Level 1 requirements and will be working on Level 2 this spring: Eric Allen Blake Anderson Laura Barker Andrew Bartells Charles Bell Colleen Boardman Laura Bonds Brittany Brown Kyra Campbell Alex Cubbage Kirsten Erikson Melanie Garcia Camille Goldmon Ryan Hollis Elise Holman Shadrach Ibniola Brad Isbell Grayson Kennemer Kyla Krueger David Lyon Scott Martin Sarah Mayfield Beth McBee Jessie McMullen Zach Mendez Emily Nelson Adrian Ordorica Sunny Park Amie Ponder Sarah Smith Hillary Stone Ben Walcutt Arley Ward Ting Zheng
- 13. TUTOR ORIENTATION Congratulations to the individuals who completed all CRLA Level 2 requirements! Clayton Allison Katie Blasingame Colleen Burns Miranda Campbell Hunter Clark Kevin Corbett Mahawa Diakite Amy Dunn Todd Dunn Ben Galloway Michelle Garcia Tyler Garrett Mari Gray Earl Hill Sarah Hopkins Ben Johnson Amanda Lowe Anne Marie Martin Nathanael Mickelson Elizabeth Miller Betsy O’Connor Sophia Pawlewicz John Philbrick Michael Powers Rachel Reynolds Brett Rowland Madison Sandig Blake Sell Stone Shewmake Kyle Smith Adam Stewart Shelby Tarver Amanda Verhaak Trevor Williamson
- 14. TUTOR ORIENTATION BENEFITS OF BEING A TUTOR 1. Compensated monetarily 2. Networking with students in your field and professional staff 3. Develop professional behavior 4. Improve communication skills 5. Resume building experience 6. Tutor certification 7. Gaining knowledge 8. Entry into home football and men’s basketball games (must be available 10 hours a week)
- 15. LEAD TUTORS
- 16. TUTOR ORIENTATION TUTOR POLICIES AND PROCEDURES It is the expectation of every academic staff member to promote a quality learning environment for student-athletes while within the Bogle Academic Center. As tutors, it is your responsibility to live up to these standards and help enhance the program. We expect every tutor to… 1. Maintain the highest level of confidentiality. 2. Maintain a high level of knowledge. 3. Take a “customer service” approach to tutoring. 4. Be a fan of the student – not just the athlete. 5. Be professional – not just at work. 6. Be on time for work. 7. Be ready to help. 8. Be flexible and understand how appointments are scheduled. 9. Be honest. 10. Communicate. 11. Abide by the rules set forth in the manual and described by the NCAA, University of Arkansas, and the Bogle Academic Center. 12. Become aware of dependency. 13. Submit accurate and timely records.
- 17. TUTOR ORIENTATION 1. EVERY TUTOR TO MAINTAIN THE HIGHEST LEVEL OF CONFIDENTIALITY • As a result of your position in the Bogle Academic Center, you will be privy to information that is relevant to the academic progress of our student-athletes. This information may include course specific performance or even personal information that may impact the students’ ability to succeed. It is imperative that you are aware of the Family Education Rights and Privacy Act (FERPA), which specifically prohibits sharing any information regarding students to anyone outside of the Office of Student-Athlete Success staff. • Failing to comply will result in prompt termination and further disciplinary actions as determined by the Tutor Coordinator. As part of the confidentiality clause, what do you think you can say or cannot say to when people are asking about your job as a tutor? TUTOR POLICIES AND PROCEDURES
- 18. TUTOR ORIENTATION TUTOR POLICIES AND PROCEDURES 2. EVERY TUTOR TO MAINTAIN A HIGH LEVEL OF KNOWLEDGE • You should maintain at least a 3.000 GPA each semester to remain employed. • You should have earned at least a B+ or better in the classes or subject areas you are wishing to tutor. • Be enthusiastic when you are tutoring. • There are books to refresh your memory located in EES that are for tutor usage only. Student-athletes are not permitted to use these textbooks, and they should be returned at the conclusion of each session. 3. EVERY TUTOR TO TAKE A “CUSTOMER SERVICE” APPROACH TO TUTORING. • We provide a service that’s service-heavy and value good customer service. • Please be respectful to our students. • We do not provide tutoring services to non-student-athletes. • You should not be on your cell phones during tutoring sessions!
- 19. TUTOR ORIENTATION TUTOR POLICIES AND PROCEDURES 4. EVERY TUTOR TO BE A FAN OF THE STUDENT – NOT JUST OF THE ATHLETE • Keep relationships with students professional and appropriate. • Do not become intimate friends with them. • Do not seek them out on social media, call, or text them. • Socializing with student-athletes outside the office is strongly discouraged. • Do not provide student-athletes rides. • Dating or fraternizing with student-athletes is prohibited. • Do not discuss inappropriate topics with the students at any time (alcohol, parties, drugs, romantic relationships, sexual relations, etc.). • All tutors are required to sign and submit a prior relationship form each semester. You are not to tutor any individual listed on your list. • Do not contact the students via email, text, or social media. If they reach out to you to make changes, please be sure to let us know. Tutors should not email the students for any reason. If a student emails you, please forward that email to athtutor@uark.edu immediately, including any attachments.
- 20. TUTOR ORIENTATION TUTOR POLICIES AND PROCEDURES 5. EVERY TUTOR TO BE PROFESSIONAL – NOT JUST AT WORK • You carry your employee title for Razorback Athletics anywhere you go. • You should follow our social media guidelines. Follow our tutoring program on Twitter @hoglife_tutor • You are expected to look presentable when coming to work. o No sweatpants, sleeveless tops, leggings, short shorts/skirts/dresses, low-cut and/or revealing tops, see-through clothing, etc. o If this becomes an issues, you may face disciplinary actions. • Behavior found to be in poor taste of the department will result in a meeting with the Tutor Coordinator and possible termination. If you are on the Washington County website as being arrested or we receive a call of concern about a tutor’s behavior, we will have a meeting, and you may face disciplinary actions.
- 21. TUTOR ORIENTATION TUTOR POLICIES AND PROCEDURES 6. EVERY TUTOR TO BE ON TIME FOR WORK. • If you are running late, please let the Tutor Coordinator or Assistant Tutor Coordinator know. Do not directly contact the students. • If you need off, we expect for you to request off at least 48 hours in advance via an email to athtutor@uark.edu. If it is a true emergency where you need off, you need to make sure you contact us directly. If there’s enough time, we prefer email, but if it’s a dire emergency, please do text or call. • You must request off for times you have listed as available even if you are not yet scheduled for an appointment during that time. • Missed appointments without notification will not be tolerated and will result in suspension and/or termination. • All tutoring appointments MUST take place in the Office of Student-Athlete Success, but they cannot take place in the computer lab! What does not qualify as an “emergency?”
- 22. TUTOR ORIENTATION TUTOR POLICIES AND PROCEDURES 7. EVERY TUTOR TO BE READY TO HELP. • Always be welcoming and friendly when in the tutoring center. • Offer support while challenging the student. We still want all work to be that of the student’s! • If your student doesn’t attend, be open to helping a student during that time… we are paying you for that hour! 8. EVERY TUTOR TO BE FLEXIBLE AND UNDERSTAND HOW APPOINTMENTS ARE SCHEDULED. • We will attempt to do our best to provide back-to-back appointments. • As soon as I know of a situation, I will try to let you know. • Please make sure you understand walk-in tutoring and the cancellation policies. What are the 4 reasons that an appointment would be scheduled?
- 23. TUTOR ORIENTATION TUTOR POLICIES AND PROCEDURES 9. EVERY TUTOR TO BE HONEST. • If a student needs to take a quiz or test during your session, under no circumstance, should you be in the room with them. Please leave the area but stay in the academic center. We will pay you for the whole hour, and if they finish in time, you can cover new material. • Tutors should not be assisting with papers on the computer. • Tutors should not be contacting professors about student’s progress or meeting with students for a class where they are the TA. 10. EVERY TUTOR TO COMMUNICATE. • We expect for you to find a full-time staff member, GA, or the daytime/nighttime front desk manager after 10 minutes to contact a student. • You are aware you must report any possible violation. • If you are unsure about something, ask before doing it! Do not risk a possible violation or termination because you were scared to ask a question.
- 24. TUTOR ORIENTATION TUTOR POLICIES AND PROCEDURES 11. EVERY TUTOR TO ABIDE BY THE RULES SET FORTH IN THE TUTORING MANUAL AND DESCRIBED BY THE NCAA, UNIVERSITY OF ARKANSAS, AND THE BOGLE ACADEMIC CENTER. • This includes not touching any part of the computer during an appointment, including iPads, tablets, laptops, desktops, and cell phones. 12. EVERY TUTOR TO BECOME AWARE OF DEPENDENCY. 13. EVERY TUTOR TO SUBMIT ACCURATE AND TIMELY RECORDS. • It’s mandatory to submit tutoring reports and time clock punches within 24 hours with adequate details! • You should be clocking the actual length of your appointment, designated training hours, or assigned walk-in times. • Your time punches in webBASIS must match the times you submit in GradesFirst for appointments!
- 25. TUTOR ORIENTATION EXAMPLE GRADESFIRST REPORT
- 26. TUTOR ORIENTATION CONSEQUENCES OF FAILURE TO ADHERE TO POLICIES & EXPECTATIONS First offense - the tutor will be verbally warned about the offense, along with written notification, about the rule or policy, and the incident will be documented by the tutor coordinator. Second offense - the tutor will be suspended for a time period deemed fair by the tutor coordinator. The tutor will also lose the hours and pay for the suspended period. This applies for any additional rule or policy not followed, but may be the first policy that triggered the first offense. Third offense - the tutor will be terminated from working in the Bogle Academic Center and not allowed to return for the remainder of his or her time at the University. To appeal a suspension or termination, the appeal must be submitted in writing within 24 hours of the decisions to athtutor@uark.edu Some offenses are so severe that they may skip to a second or third offense. What are some examples?
- 27. TUTOR ORIENTATION WALK-IN TUTORING We have three reasons for walk-in tutoring… 1. Tutors have 1 hour or less between appointments. 2. Tutors have appointments between 8:00 am and 3:00 pm that resulted in a no show. 3. Tutors were told that a student is unable to attend at the last minute, where the tutor should stay and help other students and you should add your name to the walk-in list for that hour. There will be a list outside of 2010 if you are walk-in tutor. Please make sure you are going to the location where you are placed for that time since that’s how students will find you. When a student comes to you during your walk-in appointment, please make sure you complete the walk-in tutoring sheet that’s located at the check-in table). Tutor Name Begin Time End Time Student Name Sport Class
- 28. TUTOR ORIENTATION STUDENT-ATHLETE “NO SHOW” POLICY WHAT IT MEANS FOR TUTORS: In cases where a student-athlete is (10) minutes late to his or her tutoring appointment, you MUST: 1. Notify staff to have the student contacted. 2. Fill out the session evaluation for that session (via GradesFirst) after 30 minutes using appropriate details. 3. Stay for the remainder of the hour in case the student attends and/or someone else needs help. When would you mark a student as a no-show? What should be included in a no show report?
- 29. TUTOR ORIENTATION STUDENT-ATHLETE “NO SHOW” POLICY EXAMPLE NO SHOW REPORT
- 30. TUTOR ORIENTATION TUTOR APPOINTMENT CANCELLATION POLICY Student-athletes are not allowed to cancel appointments with tutors! All cancellations should be submitted to their counselors, who will then contact the tutor coordinator via email. If a session must be cancelled after the 4:00 pm deadline, tutors will be contacted by the tutor coordinator to determine the course of action for a no show. If this creates an hour break in-between your appointments, you will be placed on the walk-in list. For late cancellations, we have a tiered system in place for how the tutor will account for that time on webBASIS and in GradesFirst: Appointment Time Tutor Should Come to the Office and Be Available for Walk-in Tutoring or Other Given Tasks Tutor Should Clock the Hour Tutor’s Schedule Will Be Set By… 8:00 am – 3:00 pm Yes Yes 4:00 pm the day before the appointment 3:00 pm – 10:00 pm No No 10:00 am the day of the appointment
- 31. TUTOR ORIENTATION TEACHING ASSISTANTS • Group tutoring will be utilized throughout the semester • If you work with 3 or more students in a session, than you may clock 2x the time of the appointment. If you work with 2 or 1 students, than you clock the normal time. You are responsible for doing this! • THERE WILL NOT BE ANY GROUP TUTORING TO ASSIST WITH WRITING PAPERS OR TO HELP WITH HOMEWORK ASSIGNMENTS WHICH ARE TO BE GRADED. GROUP TUTORING If you are accidentally assigned to a student-athlete who is in your class, please notify us. We cannot see that information when filling tutor requests.
- 32. TUTOR ORIENTATION TUTORS ASSISTING WITH PAPERS Please see pages 28 and 29 in the tutoring manual. You are expected to know what you can and cannot do as a tutor assisting with papers. We will provide a workshop for both levels at the beginning of September to make sure you fully understand these requirements. In other words, tutors are “guides” who can assist the student-athletes learn by teaching grammar and punctuation rules. This is best learned through examples. Anything in the paper that is not completely the student’s work is academically dishonest and can be considered plagiarism. All ideas must be those of the student! It may not be perfect or completely correct, but it still should be the work of the student.
- 33. TUTOR ORIENTATION CHECK-IN & CHECKOUT PROCEDURE 1. Sign-in on GradesFirst as you enter the front door, swiping your id card or typing in your id number. 2. Pull your identification clip tag from the storage box (alphabetical order) located at the tutor station across from room 2010. Identification MUST be worn properly at ALL TIMES while in the Bogle Academic Center. 3. Pick up exit slips from the bin located at the name tag station.
- 34. TUTOR ORIENTATION CHECK-IN & CHECKOUT PROCEDURE 3. View your assigned time and location on the schedule of appointments outside of room 2010. • All tutors with appointments in the A Club or on the 3rd/4th floors MUST ask the person located at the front desk to pull their name sign from the black cabinets. Please do not go behind the front desk! 4. Return your name tag to the appropriate bin and sign to the person at the front desk. 5. Drop off completed exit slips to the designated bin. 6. Complete your tutoring summaries and record your time. 7. Sign out at the front as you leave.
- 35. TUTOR ORIENTATION DON’TS OF TUTORING OVERALL, If you think something may be wrong or impermissible, DON’T DO IT! It is better to err on the side of caution. Ask an Academic Counselor for clarification if you are unsure of anything.
- 36. TUTOR ORIENTATION EDUCATIONAL ENRICHMENT SERVICES PROGRAM Educational Enrichment Services (EES) is designed to facilitate both the personal and academic development of the student-athlete. EES staff works together with student- athletes to build confidence and independence in the use of personal study habits and organizational skills. The goals and objectives of EES sessions facilitate accountability, autonomy, and achievement in student-athletes. The overall goal of the EES Program at the University of Arkansas is to develop the skills and the drive to needed for student-athletes to reach their individual academic and personal goals.
- 37. TUTOR ORIENTATION EXIT SLIPS Below are the steps of the tutor’s responsibilities as it relates to exit slips: 1. Pick up the exit slips before the start of your appointments. 2. Give the exit slip to the student at the beginning of the appointment and the student fill out the objective question (Note: the first couple of times the student may require guidance on how to do the form and why, but the student should have ownership going forward. If you have issues with the student completing the form, please let the Tutor Coordinator, Assistant Tutor Coordinator, the Lead Learning Specialist, or a Learning Specialist know). 3. At the end of your appointment, please leave 5 minutes for the student to complete the rest of the slip. Student should then complete the slip, answering all the questions. Please encourage them to provide details! 4. Slips should be returned to the drop off location in the hallway. The slips should be returned by the tutor. 5. EES staff will collect and process the slips each day.
- 38. TUTOR ORIENTATION EXIT SLIPS The student-athletes receiving EES services will have exit slips in yellow, which you will be notified if you are working with an EES student-athlete. Exit slips will be collected and analyzed for every session between a tutor and student- athlete. Below is an example of an exit slip: Name_________________________ Date__________ Sport_________________________ Class_________ Today’s objective: Exit Reflection:
- 44. TUTOR ORIENTATION Tutors Who Need to Have Their Picture Taken Allison Altemus Claire Andrews Time Angela Judi Bell Ashley Byrd Nathaniel Conley Mary Kate Dierks Allison Draper Michael Gavin Casey Gibson Jake Golden Megan Handley Rodney Harris Abby Herzfeld Jesse Horton Bobby Howard Chris Kennedy Kendall Krueger Cody Lemmons Theresea Mangler Michelle Mason Jacob McCrary Molly McKinstry Layne Nixon Michael O’Keeffe Andrew Powell Taylor Pray Haley Reynebeau Alex Shell Karen Shelton Charlotte Sweere Laura Wagner Seth Washispack Tyrel Weston Paula White Amy Zhu
- 45. TUTOR ORIENTATION Any Questions??? Before you leave… please make sure you sign in, turn in the training evaluation, and we need the packet at your table containing: • Tutor availability sheet • Prior relationship form • Confirmation of training • Confirmation of rules and expectations • Tutor training quiz • Compliance quiz Level 2 training from 4:00-5:00 pm will start as soon as those working on Level 1 head out
Editor's Notes
- Lauren
- Lauren-We are so happy to have you on our staff! I’m looking forward to working with everyone this semester, and I know the rest of our staff is as well.
- Lauren. The full-time staff is unable to be with us today because they are welcoming our new student-athletes. We’ve included their pictures here, but they’re also in the manual, along with “mugshot” sheets that will be available near the computer for the reports and outside Lauren’s office.
- Lauren. Our GAs are listed in your tutoring handbook.
- Kelsey
- Kelsey-Our Tutor Code of Ethics can be found in more detail in the tutoring manual.
- Kelsey-Academic integrity is not only huge at the UofA but also for the SEC and NCAA. We never want you to do any work for student-athletes! All work should be that of the students. If you know of anything wrong, please let someone know. You do have the duty to report.
- Kelsey-The first bullet is huge for us. If we see this at all, you will be immediately suspended pending an investigation. You should never have any type of class work sent to you from a student or that you send to a student. If a student needs to complete a quiz or test online or a take-home test, we ask that you leave the room all together when they need to do that. We are paying you for the hour, but we do not want you in the room. Please stay in the academic center and close in the case that the student finishes in time for you to go over additional material.
- Kelsey-Each of you can read, which means I am not going to read the definitions of plagiarism and collusion to you. However, I am going to point out that if you do suspect someone is plagiarizing that we expect for you to report it. This includes seeing an email with a paper attached, that’s not for a group project, or anything else that may seem suspicious.
- Lauren-We have officially received our CRLA Level 1 certification! We are now in the process of working towards Level 2 certification. Here we have listed the requirements for Level 1 and Level 2 certification. These can also be found in the tutoring manual.
- Lauren-Make-up training modules will require a lot more time and individual effort than attending in person training.
- Lauren
- Lauren
- Kelsey-Here we have listed some of the benefits of being a tutor with the Office of Student-Athlete Success! As with most opportunities, you will get out of it what you put into it!
- Lauren-Lead tutors can be utilized as a resource to you (especially our new tutors)! Lead tutors are selected based on the following criteria: Have at least one full-semester of tutoring experience Level 1 certification in the first full-semester tutoring and earn level 2 in the subsequent semester Maintain a 3.000 GPA Positive student and staff comments on surveys Excellent or Satisfactory ratings on End-of-Semester Evaluations Possess excellent interpersonal, communication, and creativity skills; good study habits; and the ability to work independently
- Kelsey-We have listed each one of the policies on here, but we will go through each one too since there have been some changes. Each of these is important in having a successful tutoring program.
- Kelsey
- Lauren-If you fall below a 3.000 GPA, we will ask that you do not tutor the next semester until you get your GPA up. Since our expectation is that our student-athletes earn at least a 3.000 GPA, we expect at least this from our tutors as well. Also, we want to remind you that we do have an area with textbooks, but they are for you to come use and utilize in your sessions. Student-athletes should not be removing the books from the cabinets. Please be mindful of your presence while in the office and be friendly. If you need to come talk to myself or Lauren about something going on, please do not hesitate! If non-student-athletes try to come to your sessions, please notify a staff member. In addition, if students are not on your schedule and try to join appointments, please do not let them. They need to be added prior to the beginning of a session. If this become an issue, please let us know. For large group tutoring sessions, we will have a staff member there to help the tutor confirm that all are student-athletes and are assigned to the session. We bring up both of these because we are having issues having enough time scheduling all our students. While it’s not a violation to serve non-student-athletes, we have made the decision not to allow that in our program. We have also received feedback about cell phones being an issue in tutoring sessions by our student-athletes as well as our tutors. Please put your cell phone away during tutoring sessions and set the standard for our students.
- Kelsey-Number 4 is huge for us! Please be aware of your relationships with our student-athletes, just like Will mentioned. We do not want you to become good friends with our students, which includes giving them rides or searching for them on social media. Student-athletes and tutors should not date! If for some reason a close relationship does form, we expect for it to be documented on the prior relationship form, but we also want you to tell us as soon as you know. If you do not and something happens, you could be terminated. We have had problems this past year with the last bullet point. These types of conversations will not be tolerated. If a student emails you, please forward the email and attachments to athtutor@uark.edu. If we hear of them indirectly, we will speak to you about it, and further actions will follow.
- Lauren
- Kelsey-If you want off, please do not send me a text or stop by my office to just let me know. I would like it in writing via email. Many of you know, unless it’s written down, I’m very likely to forget! We expect for you to give us at least 48 hours notice of asking off. I will try to respond to emails within 24 hours. If you don’t hear from me, please check in. I know some emails in the past have not “sent,” but you do have other mediums for checking in with me. If it is a true emergency or you’re running late, that’s completely fine to text me or Kelsey. However, I want you to contact me when requesting off, not anyone else, unless it is a dire emergency and you truly cannot contact me yourself. If you just miss appointments, we are not okay with that. We expect for you to attend, just like our student-athletes. If we find out that you are missing appointments with students or trying to change the location of appointments, this is not okay, and we will have to take disciplinary actions.
- Kelsey-… Ask them for the 4 reasons that an appointment would be scheduled: We may know a student may struggle in a particular area from the beginning of the semester Some students may need one-time appointments close to a test or help with particular content We receive progress reports throughout the semester that may indicate the student needs more help. You may be filling in for a student’s normal tutor.
- Lauren-We have already discussed the first two bullet points, but I want to emphasize them again since they are important… do not be in the room when a student is taking a quiz or test. Do not help on take-home tests unless it’s explicitly allowed by professors. We prefer for you to not help on the computer, but rather, have the student print out everything for your sessions. This protects yourself and the student. Football study hall will only be on the 4th floor. There’s no reason the guys should be coming down to the 2nd floor to print materials. They should have done this prior to their appointment. They have been encouraged to bring their own laptops or I-pads to their sessions. As soon as a student is 10 minutes late… not 15, 20, 30… please let a staff member know so we can contact them. If you can, please go to the front desk first or their counselor, then come to Kelsey or I. You must notify someone. Please do not indicate that no one was at the front desk. Please read the last bullet point. We would rather you ask questions than assume something. We all know what the word ASSUME does.
- Kelsey-Although its been stated several times, please do not touch any part of the computer during an appointment. This includes turning the computer towards you. Number 13 is extremely important! All records must be submitted within 24 hours of the appointment. Accurate records, meaning very detailed, must be maintained to keep track of the progress of our students, prepare accurate no-show reports for coaching staff, and to approve your time! You will only receive one warning about not submitting accurate and timely records.
- Kelsey-Here is an example of what the summary portion of a GradesFirst report should look like. Please notice that it includes details, such as the time the student arrived, their attitude in the session and with the material, what was covered during the session, and how the session was concluded. Each tutoring report should be this detailed. The tutoring manual lists other items that should be addressed in your tutoring reports.
- Lauren-Many of you know we took these offenses seriously last year, but we will continue to do so. If an action is severe, it may lead to be dismissed automatically. To have a smooth-running program, we must have these types of consequences in place. It doesn’t have to be the same rule to get you to a second offense; it can be any additional rule violation after your first, same thing for the third offense. Examples: touching the keyboard, repeatedly not submitting reports on time, accusations of plagiarism, inappropriate relationships, arrests, drugs, smoking, etc.
- Kelsey-Our big thing is, if you are on the walk-in list, please make sure you are in the location as assigned. If we go to find you for that walk-in hour, and you are not there, that is a rule violation for us since you are getting paid to be there.
- Lauren-The following constitutes a “no show”: A missed scheduled appointment Students or cancelling a tutoring appointment by 4:00 pm the day prior to the scheduled appointment. Showing up thirty (30) minutes or later to a scheduled appointment Not bringing the text or notes to the tutor session A student leaving early after being asked to stay What should be included? Time the student-athlete was contacted Who contacted the student-athlete The outcome of the contact Any additional information that can be provided about why the student missed
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- Lauren-Please do not allow any student to cancel, change, or create an appointment with you. If they try to, instead of telling them times that you are available or make alternate arrangements, we expect for you to refer to them to Kelsey or I and/or their counselor. For a student to cancel, they must cancel by 4:00 pm the day before to allow Kelsey and I time to create the sheet for the next day by 5:00 pm the day before. The table on the slide is for if a student late cancels and how that will affect you. If a student LATE cancels between 4:00 pm the day before and 10:00 am the day of for appointments between 8:00 am and 3:00 pm, than tutors should come to the academic center to be a walk-in tutor and should clock the hour. If the student late cancels, which we are tracking, between 4:00 pm the day before and 10:00 am the day of for appointments between 3:00 pm and 10:00 pm, than the appointment will come off your schedule. If it creates an hour between appointments, than you will be on the walk-in list. If it creates a larger one, than you will not. So pretty much, for appointments between 8:00 and 3:00, the schedule will be completely set by 4 pm the day before. For appointments between 3 and 10 pm, those will be set by 10 am the day of. Also, a tutor should still attend the walk-in hour if a student doesn’t attend. For example, if you have a student at 7 pm, but he/she no shows, you should still attend the full hour. A second example if student A no shows at 7 and you have student B at 8 that wants to meet at 7 instead of 8, that’s fine, but you either need to be available for walk-ins from 8-9 or not clock that hour. Does that make sense for everyone? Please check your calendar on Gradesfirst each day to ensure you are not missing an appointment or attending a cancelled on. The tutoring manual demonstrates how you can integrate GradesFirst into your calendar on your phone.
- Kelsey-To earn the “group” pay rate, you must have 3 students in your session. If it’s 2 or 1, than it’s the normal rate. In order to clock the “group” rate, you have to have all reports for all students and clock double time. There should be no groups ever for English, papers, or graded tests/quizzes/etc. You will be required to clock the additional hour. There’s not a double rate on webBASIS. You should also add in the notes on webBASIS what the additional hour is for.
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- Lauren-Everyone should have read a separate manual from EES before coming today. It has information about their program and different techniques to help the students.
- Kelsey-Please encourage your students to utilize the exit slips properly. We will be thoroughly checking exit slips and their content. We expect you as the tutor to ensure students are taking them seriously. They can also be used as a great tool for you to check their understanding and what they need more assistance with!
- Kelsey-Now Christine and her EES staff will use the last 30 minutes to model a tutoring appointment. This will be very interactive!
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