The document provides an overview of topics discussed at a November meeting for the Professional Development and Training Committee at the INTO Tutoring Center. It discusses academic integrity, difficult tutoring situations like blocking, confusion, miracle seeking, over-enthusiasm, resisting, passivity, and evasion. Strategies are suggested for how tutors can address each difficult situation, such as focusing on what students do know, breaking tasks into simple steps, emphasizing student involvement, and setting specific goals. The document concludes with tutors role playing different situations.