This document summarizes insights from workshops held with Lambeth Council and Camden Council exploring new models of adult social care. Key insights include developing interest-driven social care services for older adults relying on trust and familiarity, building capacity through volunteers, and providing well-being services to help maintain independent living. Barriers to transforming social care include silos between organizations and eliminating duplication of services while keeping people as the focus of delivery and prioritizing their outcomes.

1. Public Collaboration Lab
Using service design to explore, design
& prototype a new model of adult social
care.
Lambeth Council 22nd September 2016

2. Discover

3. Discover

4. 4

5. Discharge Preparation
Reservation

6. 6

8. 8

9. Values of HLS
Main insights:
• Home delivery of
knowledge & information.
• Leisure & entertainment.
• Connection between
social care and HLS team.
• Communication with
readers around interests.
• HLS is informally crossing
Council silos.

10. Workshop outcomes
Main insights:
• Increasing capacity.
• Less backstage, more
frontstage.
• Digital dimension.
• Recording the intangible
and extensive knowledge.
• Enabling staff to signpost
to other services.
• Opportunity for
volunteers.
• Social care opportunities

13. Define

15. 15

16. Workshop 01 at Camden Council

17. Develop

18. Workshop 02

19. The Common Platform

20. Prototypes

21. The Common Platform
Main insights:
• Development of interest
driven adult social care
services.
• For older people great
services rely on trust and
familiarity.
• Building capacity through
volunteers.
• Well-being service to
maintain living independently.

22. Service Transformation
Insights
• People are the focus of
the delivery.
• Outcomes for people
take priority.
• Frequent users of public
services are encouraged
to make better choices.
• Costs are mitigated and
designed to facilitate
multi-agency provision.
• Silos and duplication are
eliminated.

23. Well-being preventative services
Insights
• Mitigating social isolation
with group activities and
volunteer schemes.
• Information, advice and
sign-posting to maintain
independence.
• Low level practical
interventions that can
help older people to remain
living at home.

24. Where do you see potential opportunities
for a preventative model of social care?
What are the barriers & challenges.
• In groups identify boundary areas for creating new
models of social care?
• What do you see as the key barriers to such
changes?
• Prioritise them in terms of difficulties with 1 being
the most difficult.