50:50 or call a friend?  A problem shared is a problem solved  Tim Milner, IDeA KM Strategy 2009/10
Douglas Adams, sage <ul><li>“ Human beings, who are almost unique in having the ability to learn from the experience of ot...
IDeA, 2004-2005 <ul><li>Culture: </li></ul><ul><li>Silo working – heads down </li></ul><ul><li>Knowledge = power </li></ul...
IDeA, 2004-2005 <ul><li>Outcomes: </li></ul><ul><li>Teams and projects disbanded with no legacy </li></ul><ul><li>Lots of ...
IDeA, 2006-2009 <ul><li>Culture: </li></ul><ul><li>IDeA is a knowledge organisation.  Its most valuable resource is the kn...
IDeA, 2006-2009 <ul><li>Outcomes: </li></ul><ul><li>capturing, recording and sharing knowledge builds the  corporate memor...
What changed? <ul><li>KM Strategy  implemented – to embark on changes within the organisation to develop a more systematic...
Our knowledge management vision <ul><li>Our vision is: </li></ul><ul><li>Everyone in local government finding it easy to s...
Our knowledge management mission <ul><li>Our mission is to facilitate and drive the flow of knowledge across local governm...
Timeline 2004 2006 2007 2009 KM Strategy (the first three years)
Communities of Practice
What is a CoP? <ul><li>A network of individuals with common problems or interests who get together to: </li></ul><ul><li>e...
<ul><li>Connecting people to people </li></ul><ul><li>Efficiency and value for money </li></ul><ul><li>Sustainable self-im...
What are the benefits? <ul><li>Saving time </li></ul><ul><li>Sharing good practice and avoiding duplication </li></ul><ul>...
Sharing online with CoPs
Team CoPs
People Finder tool
“Social care, north west region”
Peer Assist
What is a Peer Assist? <ul><li>A Peer Assist is a tool that partners those seeking assistance (‘receivers’) with a peer or...
Meet Bob
<ul><li>Saves time, money, and avoids repetition of mistakes </li></ul><ul><li>Creates strong links across teams and relat...
<ul><li>Can be overly formal </li></ul><ul><li>Takes upwards of 45 minutes to run </li></ul><ul><li>Difficult to run with ...
The solution!
The spanner!
(The) Yammer!
An internal Twitter
Find solutions and answers…
Promote and signpost your work…
Attach evidence and images…
And other important things…
Yammer points of interest <ul><li>Word of mouth </li></ul><ul><li>117 users (grown from pilot phase of 10) </li></ul><ul><...
Yammer <ul><li>Create team groups </li></ul>
Yammer <ul><li>Create organisational charts </li></ul>
Relationship mapping
Relationships <ul><li>The key to using all of these tools effectively – for you and others – is building and managing your...
A blank piece of paper is all you need…
… to create a detailed map of your relationships…
…or something a little simpler (but equally as effective)
Use a key… General contact
Occasional contact
One-way flow
Two-way flow
High volume (denoted by thickness of line)
High frequency (denoted by length of line)
Difficult relationship
<ul><li>Anything that is in the world when you're  born is normal and ordinary and is just a  natural part of the way the ...
Any questions?
Contact <ul><li>Tim Milner </li></ul><ul><li>[email_address] </li></ul>
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50:50 or Call a Friend? A problem shared is a problem solved

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50:50 or Call a Friend? A problem shared is a problem solved

  1. 1. 50:50 or call a friend? A problem shared is a problem solved Tim Milner, IDeA KM Strategy 2009/10
  2. 2. Douglas Adams, sage <ul><li>“ Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so”. </li></ul>
  3. 3. IDeA, 2004-2005 <ul><li>Culture: </li></ul><ul><li>Silo working – heads down </li></ul><ul><li>Knowledge = power </li></ul><ul><li>Induction on ad hoc basis </li></ul><ul><li>Little or no sharing – lots of duplication </li></ul><ul><li>Documents saved on personal drives </li></ul>
  4. 4. IDeA, 2004-2005 <ul><li>Outcomes: </li></ul><ul><li>Teams and projects disbanded with no legacy </li></ul><ul><li>Lots of temp staff and consultants – but no connecting fibre </li></ul><ul><li>6-12 months to get new staff up to speed </li></ul><ul><li>Missing software, missing files = £££ </li></ul>
  5. 5. IDeA, 2006-2009 <ul><li>Culture: </li></ul><ul><li>IDeA is a knowledge organisation. Its most valuable resource is the knowledge of its people. </li></ul>
  6. 6. IDeA, 2006-2009 <ul><li>Outcomes: </li></ul><ul><li>capturing, recording and sharing knowledge builds the corporate memory of our permeable organisation </li></ul><ul><li>managing knowledge to ensure local government improvement is a key part of our work. </li></ul>
  7. 7. What changed? <ul><li>KM Strategy implemented – to embark on changes within the organisation to develop a more systematic learning and sharing culture </li></ul><ul><li>Development of a suite of 3 rd generation KM tools and techniques to help staff capture and share knowledge and information </li></ul><ul><li>Focus on connecting people </li></ul>
  8. 8. Our knowledge management vision <ul><li>Our vision is: </li></ul><ul><li>Everyone in local government finding it easy to share and create knowledge together to support improvement </li></ul><ul><li>The IDeA acting as a role model in the way our staff manage knowledge between themselves and with local government. </li></ul>
  9. 9. Our knowledge management mission <ul><li>Our mission is to facilitate and drive the flow of knowledge across local government - sharing answers, insights, expertise, ideas, and information. </li></ul>
  10. 10. Timeline 2004 2006 2007 2009 KM Strategy (the first three years)
  11. 11. Communities of Practice
  12. 12. What is a CoP? <ul><li>A network of individuals with common problems or interests who get together to: </li></ul><ul><li>explore ways of working </li></ul><ul><li>identify common solutions </li></ul><ul><li>share good practice and ideas </li></ul>
  13. 13. <ul><li>Connecting people to people </li></ul><ul><li>Efficiency and value for money </li></ul><ul><li>Sustainable self-improvement </li></ul>How can they help?
  14. 14. What are the benefits? <ul><li>Saving time </li></ul><ul><li>Sharing good practice and avoiding duplication </li></ul><ul><li>Connecting local and central government </li></ul><ul><li>Rapid induction for new staff </li></ul><ul><li>Building relationships and transcending organisational boundaries </li></ul>
  15. 15. Sharing online with CoPs
  16. 16. Team CoPs
  17. 17. People Finder tool
  18. 18. “Social care, north west region”
  19. 19. Peer Assist
  20. 20. What is a Peer Assist? <ul><li>A Peer Assist is a tool that partners those seeking assistance (‘receivers’) with a peer or group of peers who have expertise in a desired area. </li></ul>
  21. 21. Meet Bob
  22. 22. <ul><li>Saves time, money, and avoids repetition of mistakes </li></ul><ul><li>Creates strong links across teams and relationships between people. </li></ul>The benefits!
  23. 23. <ul><li>Can be overly formal </li></ul><ul><li>Takes upwards of 45 minutes to run </li></ul><ul><li>Difficult to run with less than 7 or 8 people </li></ul>The problems!
  24. 24. The solution!
  25. 25. The spanner!
  26. 26. (The) Yammer!
  27. 27. An internal Twitter
  28. 28. Find solutions and answers…
  29. 29. Promote and signpost your work…
  30. 30. Attach evidence and images…
  31. 31. And other important things…
  32. 32. Yammer points of interest <ul><li>Word of mouth </li></ul><ul><li>117 users (grown from pilot phase of 10) </li></ul><ul><li>View via pop-up browser (if you’re lucky) </li></ul><ul><li>Receive e-mail round-ups </li></ul>
  33. 33. Yammer <ul><li>Create team groups </li></ul>
  34. 34. Yammer <ul><li>Create organisational charts </li></ul>
  35. 35. Relationship mapping
  36. 36. Relationships <ul><li>The key to using all of these tools effectively – for you and others – is building and managing your relationships. </li></ul><ul><li>A relationship map helps you make links between all areas of your working life, and serves as a record for others too. </li></ul>
  37. 37. A blank piece of paper is all you need…
  38. 38. … to create a detailed map of your relationships…
  39. 39. …or something a little simpler (but equally as effective)
  40. 40. Use a key… General contact
  41. 41. Occasional contact
  42. 42. One-way flow
  43. 43. Two-way flow
  44. 44. High volume (denoted by thickness of line)
  45. 45. High frequency (denoted by length of line)
  46. 46. Difficult relationship
  47. 47. <ul><li>Anything that is in the world when you're born is normal and ordinary and is just a natural part of the way the world works </li></ul><ul><li>Anything that's invented between when you're fifteen and 35 is new and exciting and revolutionary, and you can probably get a career in it </li></ul><ul><li>Anything invented after you're 35 is against the natural order of things. </li></ul>Douglas Adams, luddite
  48. 48. Any questions?
  49. 49. Contact <ul><li>Tim Milner </li></ul><ul><li>[email_address] </li></ul>

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