A review of the technical and cultural benefits and barriers to adopting social media inside the organization to aid in collaboration, knowledge management.

1. Social Media inside the Agency BENEFITS BARRIERS TECHNOLOGIES

2. The Governments Job: Never more important, never more complex.

5. EFFECTS AND BENEFITS Efficiency Engagement Innovation

7. COLLABORATION

8. Collaboration requires connections People Information Plans

13. TRANSPARENCY

16. COMPOUNDING

20. ENABLING TECHNOLOGIES Wikis Profiles Blogs Tags Tweets Projects Discussions

22. Evils of Email What goes through my head when I get this?

23. Facebook-ish Goodness: Transparency

24. Blog Goodness: Value in Rough Ideas

25. Profiles and Workplace networking

29. THE BARRIERS Technical Cultural Historical

33. Example : Starting Small

34. Existing Infrastructure Existing processes and information stores exist and contain important stuff.

35. People will tip the Balance gradually

36. THE HARD PART

37. Change is

38. THE POINT

40. Deb Louison Lavoy Director of Product Marketing Digital Media Group Open Text [email_address] Facebook LinkedIn AIM: DLLavoy Twitter: Deb_Lavoy Blog: ProductFour.wordpress.com