3. 3
About Us:
We are a national provider of results focused training, competitively delivered nationally across
most industry sectors. The business works with companies of all sizes ranging from large
multinationals to small local businesses, delivering Apprenticeships (fully funded in many
cases), NVQs and commercial training. Whether you are looking for a 1 day bespoke
workshop or want to recruit and train staff as an Apprentice, Business Impact expert trainers
and support staff can help you with every aspect of this process.
Business Impact prides itself on its delivery of service, experience and flexibility in the training
and development market
We offer a complete one stop solution for the identification, training and development of people
within your business. Business Impact works across all levels within an organisation from
apprentices to senior management/leadership.
Business Impact provides a team of highly experienced personnel within the training and
development environment, with the added value of offering a commercial perspective on how
to best support your business.
The range of services available from apprenticeship recruitment, skills academy development
and long term training and development partner, ensures that we can offer a full national
service on any level to support organisations in most sectors.
We will consult and work with you to help you to introduce improvements where needed. We
can focus on increased profitability, productivity improvement, lean operations, and introduce
and help you maintain an improvement culture, all as part of your long term continuous
business improvement programme.
Why choose us as your training partner?
• Business Impact is a national training provider and one of the largest deliverers of
accredited programmes
• Business Impact has its own direct funding contract
• “One Stop Shop” for all your training needs
• Long term specialism in Business Improvement Techniques – continuous improvement
/ Lean has been embedded into the majority of our programmes
• Free Apprenticeship Recruitment Service
Call us today on 0800 977 8566 to discuss how we can help you to improve your business!
Business Impact – Experts in Training Nationwide
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4. 4
Welcome:
Education has the power to change lives. All it needs is the opportunity. That’s why at
BIUK we are dedicated to providing you with a quality driven service whether you
decide you want a 1 Day Workshop or an 18 month Apprenticeship programme for
your employees.
My staff and I have been delivering training for over 20 years and we want you to
know we are passionate about the way we deliver our service.
Every effort is made to ensure that your employees’ learning journey is informative,
challenging and enjoyable. They will be fully supported by a Training / Apprenticeship
Officer who will be there to guide them every step of the way.
I want them to feel welcome and to know that if there is any aspect of our service that
doesn’t meet your / their expectations that you can contact me personally if
necessary.
Learning brings rewards not just in obtaining a qualification, but getting recognised
that you are willing to learn and become a valuable asset to your employer.
My message remains simple. Life is a journey and with BIUK we want you to know
that we will give you and your employees every support in this part of the journey.
May I take this opportunity to thank you for taking the time to explore the programmes
we deliver here at BIUK and I look forward to hopefully welcoming your staff onto
some of our programmes in the future.
Martin Wray
Managing Director
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“Experts in Training Nationwide”
Apprenticeships | Commercial | NVQs
5. 5
Contents:
• About Us – Page 3
• Welcome Letter – Page 4
• Apprenticeship Information – Page 7-9
• Engineering & Manufacturing Technology – Page 10
• Lean Academy Workshops – Page 14
• Business Administration & Customer Service – Page 24
• Sales / Telesales & Marketing – Page 28
• Management – Page 31
• Information Communication Technology – Page 35
• Health & Social Care – Page 36
• Retail – Page 38
• Logistics & Supply Chain – Page 40
• Hospitality & Catering – Page 45
• Vehicle Fitting – Page 47
• Cleaning & Environmental Services – Page 50
• Leisure – Page 52
• Supporting Teaching & Learning in Schools – Page 55
• Other Programmes We Deliver – Page 57
• Case Studies, Testimonials & Success Stories – Page 59
Ask us about our FREE Apprenticeship Recruitment
Service!
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6. 6
Our Client’s:
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7. 7
How we typically deliver the Intermediate Apprenticeship Framework:
Induction & Initial Diagnostic
ERR (Employer Rights & Responsibilities) completion
and commencement of Functional Skills and Personal
Learning & Thinking Skills (PLTS)
Complete Functional Skills Learning & Resources
Introduce BTEC learning materials and assessment of
Diploma / Certificate
Introduce Diploma / Certificate
Complete Functional Skills online / paper based
assessment
Complete Certificate / Diploma
Complete Apprenticeship programme
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8. 8
What are Personal Learning & Thinking Skills (PLTS)?
Personal Learning & Thinking Skills is a group of six skills titled; Independent Enquirers,
Creative Thinkers, Reflective Learners, Team Workers, Self Managers and Effective
Participators. The framework captures the essential skills of: managing self, managing
relationships with others; and managing own learning, performance and work. These skills
will be especially beneficial to young people to enter the workplace and their adult life as
confident capable individuals.
How are the Apprenticeships Delivered / Assessed?
Assessment is conducted by a qualified Assessor with a wealth of experience and
occupational competence in the area of learning. There are many ways a learner’s individual
competence can be assessed including: • Observation • Product Evidence (naturally
occurring in the workplace) • Questioning • Guided Discussion All assessments take place
on the job and the learners will require an agreed amount of hours both on & off the job to
successfully complete all elements of the framework.
What funding is available?
• Full funding is available for all 16 – 18 year olds
• Co-funding is available for 19+ with an employer contribution (guaranteed until July 2013)
What are Functional Skills?
They are transferrable skills in Maths, English & ICT which are valued by employers and
which give individuals the necessary skills required in the workplace. They provide a base
from which an individual can develop other employability skills. Functional Skills are tools
that enable people to:
• Apply their knowledge and understanding in everyday life
• Engage competently and confidently with others
• Solve problems in both familiar and unfamiliar situations
What is the Knowledge Based Certificate?
This provides individuals with the underpinning knowledge required to carry out their role
effectively. It contains information on:
• Understanding your business environment
• Working in a business environment knowledge is confirmed through completion of an on-
line assessment.
What are Employment Rights & Responsibilities?
This workbook provides individuals with information about their organisation such as:
• Contracts of employment
• Policies & Procedures
• Equality & Diversity
• Data Protection
• General Sources of Information & Advice
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“Experts in Training Nationwide”
Apprenticeships | Commercial | NVQs
9. 9
What do some of our Apprentices and Employers say about us?
“I chose the Customer Service Apprenticeship because it is a realistic industry that has
plenty of job opportunities and I like being in a busy environment. It is a good way of earning
money while getting a qualification.”
Customer Service Apprentice
“I am enjoying my Apprenticeship. It has given me the opportunity to learn new skills and
develop into a valuable team member”
Warehousing & Storage Apprentice
“This apprenticeship was the first one I was offered, it was the first one I interviewed for and
the one I accepted. It seemed like a nice environment; they offered more qualifications than
others; and they understood what I was wanting to work towards. Luckily for me, they offered
to help as best they could. So far I would say I have really enjoyed working for the company
and I have learnt a lot, as well as realising that I made the right choice to go down the
apprenticeship route.”
Business & Administration Apprentice
“Apprenticeships are an excellent opportunity to recruit personnel who will grow and develop
with the business. They provide sustainable performance and can help you gain competitive
advantage in the workplace.”
Warehouse Manager
“Not only have the candidates involved found the training interesting and informative, all of
them have had a great deal of fun whilst learning which is praise to BIUK’s methods. I have
found BIUK to be a professional and innovative company who have helped and supported
us with the continuous development of our team.”
HR Manager
“Taking on our first Apprentice has been both challenging and enjoyable. Planning out the
training for each task has to be carefully thought through in order that the Apprentice both
understands and enjoys the task. Working with her has proved to be an enjoyable
experience. She is a bright girl who is quick to learn and willing to help her team colleagues.
Always eager to learn the next step; she has also joined a working group and is finding it
very interesting.”
Client Services Manager
Ask us about our FREE Apprenticeship Recruitment
Service!
Sales - 0800 977 8566
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Apprenticeships | Commercial | NVQs
10. 10
Engineering &
Manufacturing
Technology*
*All our Apprenticeship programmes can be delivered as a
standalone NVQ qualification covering similar subjects.
Ask a member of our sales team for more details about this.
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Apprenticeships | Commercial | NVQs
11. 11
Intermediate Apprenticeship in Food and Drink
Pathway 5 – Food Manufacturing Excellence*
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Food
Manufacturing Excellence. Framework:
This Apprenticeship is designed for people working within the • Level 2 Certificate in
food manufacturing sector and is suitable for those working as: Proficiency in Food
Manufacturing Excellence
Food Manufacturing Operative,
Productivity Technician, Additional Mandatory
Team Supervisor or Framework Requirements:
Development Assistant
• Functional Skills in Maths &
Listed below are some of the areas within Food Manufacturing English
covered within this framework:
• PLTS
• Working effectively with others in food operation
• Maintain product quality in food operations • Employment Rights &
• Maintain workplace food safety standards in operations Responsibilities
• Maintain workplace health and safety in food operations
• Contribute to the development of standard operating
procedures (SOP’s) in food operations
• Compliance for achieving excellence in food operations
Advanced Apprenticeship in Food and Drink
Pathway 4 – Food Manufacturing Excellence*
This is a 21 month programme and all elements must be
completed in order to achieve an Apprenticeship in Food
Framework:
Manufacturing Excellence.
• Level 3 Certificate in
This Apprenticeship is designed for people working within the
Proficiency in Food
food manufacturing sector and is suitable for those working as:
Manufacturing Excellence
Manager,
Additional Mandatory
Supervisor or
Framework Requirements:
Team Leader
Listed below are some of the areas within Food Manufacturing • Functional Skills in Maths &
English
covered within this framework:
• PLTS
• Developing working relationships
• Planning, allocating and monitoring work
• Employment Rights &
• Contributing to continuous improvement of food safety
Responsibilities
operations
• Providing leadership and direction for own area of
responsibility
• Contributing to the development of an achieving excellence
culture in food operations
• Planning organisational change for achieving excellence in
food operations
• Contributing to the development of an achieving excellence
strategy in food operations
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12. 12
Intermediate Apprenticeship in Improving Operational Performance
Pathway 3 – Business Improvement Techniques (B-IT)
Framework:
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Improving • Level 2 NVQ Diploma in
Operational Performance (BIT). Business Improvement
Techniques
The Apprenticeship is designed for people who are working in
a manufacturing environment and this can apply to a variety of • Edexcel BTEC Level 2
disciplines. Certificate in Lean
Organisation Management
It includes: Techniques
• Health, safety and security in the workplace Additional Mandatory
• 5S & workplace organisation Framework Requirements:
• Visual management & team working
• Kaizen • Functional Skills in Maths,
• Problem solving & English
• Data collection & analysis
• 3 improvement projects • PLTS
• Employment Rights &
Responsibilities
Intermediate Apprenticeship in Improving Operational Performance
Pathway 2 – Performing Manufacturing Operations (PMO)
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Improving
Operational Performance. Framework:
The Apprenticeship is designed for people who are working in • Level 2 NVQ Diploma in
a manufacturing environment and this can apply to a variety of Performing Manufacturing
disciplines, including: Operations
Manufacturing Process Operators, • EAL Level 2 Award in
Maintenance Operators, Industrial Environment
Production Inspectors and Awareness
Assembly Operators
Additional Mandatory
Listed below are some of the areas that could be covered as Framework Requirements:
part of this framework:
• Functional Skills in Maths &
• Health, safety & security in the workplace English
• Transferring materials
• Preparing for manufacturing operations • PLTS
• Complying with statutory regulations and organisational
safety requirements • Employment Rights &
• Analysing the results of inspection and confirming quality of Responsibilities
production
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Apprenticeships | Commercial | NVQs
13. 13
Level 2 NVQ in Business Improvement Techniques (B-IT)
Programme:
B-IT explores the concept of continuous improvement and
demonstrates how eliminating waste, reducing variation and Benefits:
preventing defects can dramatically improve business
performance. From the Japanese 5S method to the Kaizen • Proven productivity
approach, the programme covers the most up to date improvement model
management thinking. Delivered at your workplace, the
programme sees your employees implementing improvement • Phased and structured
projects on your shop floor. approach
Units: • Accredited against a
national standard
Units typically include; complying with statutory regulations &
• Deliver improved workforce
organisational safety requirements, contributing to effective
capability
team working, applying workplace organisation techniques,
applying continuous improvement (Kaizen) techniques, • Increases a “can do” and
creating visual management systems and applying problem “know how”
solving techniques.
• Sustainable through
Target: champions
Anyone involved in production / operations on the shop floor • Quantified monetary
savings (ROI) are created as
part of the BIT programme
Level 3 NVQ in Business Improvement Techniques (B-IT) and agreed in advance
Following on from Level 2, this Business Improvement
Techniques qualification at Level 3 is designed for employees
that have an important role to play within the business. The
qualification enables those individuals to develop the skills they
need to be able to act as continuous improvement facilitators / Benefits:
lean champions within the organisation and lead improvement
projects. • Reduce costs, variation and
waste
Programme:
• Improve business
The training is followed by three facilitated improvement projects performance
where the learner utilises the tools and techniques they have
learned. • Maximise profits and
revenue
Units:
• Helps reduce workplace
The qualification includes training in the following areas; Leading accidents
Effective Teams, Applying Problem Solving Techniques and
Creating & Maintaining Standard Operating Procedures plus an • Achieve results with
minimal disruption to
additional unit from; Flow Process Analysis, SMED (a waste operations
reduction tool to assist rapid changeover) and TPM (Total
Productive Maintenance) • Improved staff morale
Target: • Nationally recognised
Qualification
Managers, Team Leaders, Supervisors, Lean Champions,
Change Agents
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14. 14
Level 2 NVQ Diploma in Performing Manufacturing
Operations
Programme:
Benefits:
This NVQ at Level 2 covers a range of manufacturing
processes which are common to a variety of industries and • Improved business
sectors. It is suitable for operators engaged in a wide range of performance to assist in
production / operational processes. Confirmation of winning contracts
competence is assessed via a series of on the job
observations each with a review and is carried out during • Maximise profits and
normal working hours. revenues
Units: • Helps reduce workplace
accidents
The qualification includes training which could be in the
following areas; workplace organisation, the identification and • Improves employee morale
elimination of waste, operational effectiveness, team work & and motivation
communication and improvement & productivity. Or can be
• Highlights the skill of the
agreed by the company to meet internal requirements.
workforce to existing and
potential customers
Target:
Any staff on the shop floor involved in production & operations • Buy into the best methods
of working from employees
and maybe a starting point for
a learning journey
Level 2 NVQ Diploma in Business Improvement
Techniques (B-IT) – Lean Office
While many organisations have successfully applied the
principles of Lean Manufacturing to the factory floor, often Benefits:
companies overlook the benefits that streamlining
administrative functions can deliver to the bottom line and to • Drive waste out of current
customer service. processes
Programme: • Improve business
procedures
The qualification is designed to assist organisations in
improving their business activities by applying the tools & • Reduce customer
techniques of continuous improvement. Business Impact have complaints
adapted the BIT qualification and adjusted the focus to reflect
the office and administrative support functions. The • Reduce mistakes and
programme is designed to ensure that all activities add value paperwork
and are sustainable impacting on Quality, Cost and Delivery
performance that; eliminates the risk of a poor service • Improve customer services
reaching the customer, reduces operational costs and
improves profitability & competitiveness. • Improve order accuracy &
processing
Units:
• Improve response time
The qualification includes training in the following areas;
workplace organisation, the identification and elimination of • Improved staff morale,
waste, operational effectiveness, team work & communication attitude and performance
and improvement & productivity.
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“Experts in Training Nationwide”
Apprenticeships | Commercial | NVQs
15. 15
Lean Academy
Workshops
Ask about our other 1 Day and Bespoke Workshops!
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16. 16
Lean Academy Workshops
At Business Impact our objectives are very simple – we work
with our clients to help them: Some of the available
Workshops:
• improve production
• reduce waste • Introduction to Lean
• introduce efficiencies
• 5S & Workplace Organisation
with the ultimate aim of increasing profit – a positive Business
Impact! • Kaizen & Continuous
Improvement
Our experienced Lean Academy practitioners will lead you
every step of the way on your Lean journey. • Standard Operating
Procedures
Firstly an in depth diagnostic of your business and its
processes will highlight where changes and improvements • Problem Solving
can be made.
• Team Working
Then, in partnership, we will decide what training is right for
your workforce based on your business needs. • Total Productive / Preventative
Maintenance
But that’s not where our input ends. We support you on your
Lean journey and provide refresher training and updates • Flow Process
whenever required.
• Value Stream Mapping
Our expertise and experience mean we always have the right
course or workshop for you and each delivery is specific to • Six Sigma Yellow Belt
your requirements meaning real and lasting results are
achieved. • SMED (Single Minute
Exchange of Die)
We are ready to help you improve! A Business Impact Lean • 8D (Eight Disciplines Problem
Academy practitioner will work with you to identify areas for Solving)
improvement within your organisation to ensure that you
receive the best possible benefits from the workshop. • FMEA (Failure Mode Effects
Analysis)
If you can’t see a programme you are interested in please ask
• OEE (Overall Equipment
a member of our expert Lean sales team as we deliver
Effectiveness)
bespoke training packages to meet your own individual
company requirements. • SPC (Statistical Process
Control)
Contact one of our Lean experts now to discuss how we may
assist you further by ringing:
0800 9778566 or email
workshops@businessimpactuk.com
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17. 17
Introduction to Lean – 1 Day Programme
Course Outline:
This one-day session is designed to provide an understanding of
the principles of Lean Manufacturing and how these principles Key Outcomes:
can be applied within the workplace. The session introduces the
fundamental concepts and philosophy of lean methodology and Upon successful completion
allows participants to apply these in a simple “production line” of this module the learner will
be able to:
practical activity.
• Describe the principles of
Theory covered includes:
Lean Manufacturing and the
benefits of applying lean
• Lean Manufacturing – objectives, benefits, elements
concepts across a business
• Batch Manufacturing versus Lean
• “Value-Add” and “Non Value-Add”
• Explain the importance of
• The Toyota Productions System and Lean
standardisation and Standard
• The Eight Wastes (Muda)
Operating Procedures
• Visual Management
• Standard Operations
• List the stages in the
• Line Balancing and Pull Systems
application of a 5S
• Kaizen and the PDCA Cycle
programme
• The Lean Organisation and Flexibility
• Define the terms value-add
Who is it for?
and non value-add in a Lean
Manufacturing environment
This course is primarily for Management Teams responsible for
implementing Lean.
5S & Workplace Organisation
5S is a basic, fundamental, systematic approach for productivity,
quality and safety improvement in all types of business. Benefits:
The 5S’s are:
• Tangible improvements
Sort: the first step in making things clean and organised within your workplace
Set: in order – organise, identify and arrange everything in a • Improved employee skill
work area levels
Shine: regular cleaning and maintenance • Increased product and
process quality
Standardise: make it easy to maintain
• Immediate results
Sustain: maintaining what has been accomplished
• Improved Health & Safety
Who is it for?
• Decreased down time
• Management involved in leading 5S implementation
• Employees involved in everyday operations that could apply
5S
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18. 18
Kaizen & Continuous Improvement
Kaizen is a system of continuous improvement in quality,
technology, processes, productivity, company culture, safety and
leadership. Benefits:
The word Kaizen means “continuous improvement.” It comes • Reduced waste
from the Japanese words “Kai” which means “change” or “to
correct” and “Zen” which means “good.” • Improved staff skill levels
Kaizen is a system that involves every employee – including • Potential Cost savings
senior management. Everyone is encouraged to come up with
small improvement suggestions on a regular basis. This is not a • Immediate results
once a month or once a year activity, it is continuous.
• Helps create a culture of
Theory covered includes: continuous improvement
• Kaizen definition and teamwork
• The PDCA (Plan, Do, Check, Act) Cycle
• Check sheets and Pareto analysis
• The Seven Wastes
• Identifying waste in a process
• Reducing waste in a process
Who is it for?
• Management involved in leading Kaizen implementation
• Employees involved in everyday operations that could apply
Kaizen
Standard Operating Procedures
A standard operating procedure is a company-wide formalised
structure to handle specific operational activities. They are an
Benefits:
essential supporting element in the creation of good planning and
control within a company.
• All members of your
workforce will be trained to
They standardise the approach of individuals to specific
work in the same way
procedures, improving the quality and speed of decision making
in key areas.
• Standardisation across the
business and sharing of best
Also they provide a valuable structure for inter-company
practice
discussion and development; with a key role in creating a
knowledge management base within the organisation, particularly
• You will be able to manage
important in cost cutting, competitive analysis and exit planning.
the workforce more effectively
with greater control
Who is it for?
• Audit documentation –
This workshop is for Supervisors, Team Leaders or Management
training, risk & best practice
interested in writing their own standard operating procedures.
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Apprenticeships | Commercial | NVQs
19. 19
Six Sigma Yellow Belt
There are a number of Levels of Six Sigma training that can be
attained by those who need it. Yellow Belt requires that people
are aware of the concepts of Six Sigma and the Lean principles Benefits:
when they are working on a Lean Project. It will give them the
skills required to show that they are committed to making the • Be aware of the principles,
most of any projects. Yellow Belt is an introduction to Six Sigma benefits and terminology of
and the DMAIC (Define, Measure, Analyse, Improve, Control) Six Sigma
cycle, statistics and tools; it will provide you with an underpinning
knowledge of Six Sigma and a basis for progression to “Green • Be aware of the five main
Belt” level. steps in a Six Sigma project
Who is it for? • Know the meaning and
importance of variation and
This workshop is for any office or shop floor personnel and also process control
can be developed for management who want to gain more of an
understanding / awareness of Six Sigma.
Workshop consists of:
• Brainstorming techniques, cause & effect, root cause analysis
• FMEA, 5S basics & process mapping basics
• Understanding the importance of data and graphing methods
• Gauge Repeatability / Reproductability activity
Problem Solving
Problem solving is a key skill and it’s one that can make a huge
difference to your team. At work, problems are usually at the
centre of what happens every day. You are either solving a Benefits:
problem, supporting those who are solving problems, or
discovering new problems to solve. • Structured approach to
problem solving
There are four basic steps to solving a problem:
• Selection of appropriate
A. Defining the problem problem solving methods for
specific problems
B. Generating alternatives
• A team based problem
C. Evaluating and selecting alternatives solving approach
D. Implementing solutions
Who is it for?
This workshop is suitable for Managers leading problem solving
activities and operators applying problems solving techniques.
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20. 20
Team Work
Who is it for?
This workshop is suitable for existing work teams seeking to
optimise performance and Managers leading their teams and / or Benefits:
operators applying team working techniques.
• Common approach to
Workshop consists of: working as a Team
Unlike most other Team Working programmes this workshop is • Recognising the strengths
made up of theory and practical activities. Participants will learn of individual team members
not only the theory but how to apply Team Working techniques.
The workshop includes: • Practise TEAM – Together
Everyone Achieves More
• Background / history of Team Working
• Elements of Team Working
• Practical Application of Team Working
• Sustaining Team Working
Team Working is defined as a work practice based on the use of
teams, or groups of people, who have shared objectives at work
and who co-operate to achieve those objectives in a way that
allows each individual to make a distinctive contribution.
Total Productive / Preventative Maintenance
TPM is a maintenance programme which involves a defined
concept for maintaining plant equipment. The goal of TPM is to Benefits:
markedly increase production while at the same time increasing
employee morale and job satisfaction. • Focus on equipment &
people improvements as an
Who is it for? element in the Continuous
Improvement journey
Employees within Manufacturing Operations – Managers, Team
Leaders, Engineers, Technicians & Operating Staff as they all • Enable equipment to
have an important role to play in ensuring equipment is perform better & people to
maintained to reduce unplanned downtime and defects. develop as individuals and
within a team
Workshop consists of:
• Recognise the value add of
• Presentation & discussion of the theory behind TPM maintenance within a TPM
approach
• Understanding hidden losses & the 7 Steps to Autonomous
Maintenance
• Calculation of Overall Equipment Effectiveness (OEE)
• Developing a TPM “One Point Lesson” relevant to your
manufacturing equipment
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Apprenticeships | Commercial | NVQs
21. 21
Flow Process
Business processes contain high value adding activity, low value
adding activity and waste.
Benefits:
The act of mapping a process out in a flow chart format helps to
clarify the understanding of a process and helps you think about • Break down complex
where the process can be improved. processes into simple visual
format
Who is it for?
• Increased staff
This workshop is for cross functional teams that work on shared understanding of business
business processes or Managers looking for top down process processes
improvement.
• Reduce waste through
Workshop consists of: streamlined and simplified
processes
• Creating a flow process chart
• Provides a simple method
• Identification of value added / non value added activity of tracking work flow
• Waste identification within a process
• Causes of poor process flow
• Waste elimination
• Action planning
Value Stream Mapping (VSM)
Value Stream Mapping (VSM), sometimes referred to as the
“Learning to See” Map or cartoon, has emerged as a very Benefits:
popular and clear way to illustrate the current state and desired
future state of a process. • Walk through and see the
whole process
The value stream map differs from the process map in that it
• Map both current state and
shows both the physical and information flows on one diagram,
future state
thus enabling you to see what the situation is and why this is the
case. • Targeting Kaizen activity
where it will benefit
Who is it for?
• Identifying the lead time
• Businesses who want to start on the lean journey. against the process cycle time
• Managers who want to structure the improvement process.
• VSM is applicable to both manufacturing and process. • Creating an action plan for
achieving the future state
Workshop consists of:
• Identify training needs of
Mapping a familiar product from dock to dock. Normally a 2-Day the business for continuous
activity, mapping a process from your business whilst identifying improvement
improvement opportunities and a future state map.
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22. 22
SMED – Single Minute Exchange of Die
SMED is a lean methodology that reduces downtime due to
machine setups and changeovers.
It is a phrase coined by Shigeo Shingo at Toyota Motors in the
1960’s and has come to be used as a synonym for fast Benefits:
changeover.
• Shorter set-up operations
SMED is an excellent system and should be a significant part of
any changeover reduction programme. • Shorter production runs =
smaller batches
Who is it for?
• More flexible production =
This workshop is for Engineers and operational teams identifying shorter lead times
actual / potential bottle necks / concerns and Managers needing
to scope the application of SMED. • Customer satisfaction =
more responsive
Workshop consists of:
• Competitive advantage
• Background to SMED
• Elements of SMED
• Practical Application of SMED
• Sustaining SMED
8D (Eight Disciplines of Problem Solving)
8D is a problem solving tool widely used in the automotive and
aircraft sector. It can be used by any company / team to deal with
Benefits:
shop floor or customer issues (Voice of the Customer) /
problems. It is a structured and methodical way of getting to the
root cause of issues. • Structured approach for
resolving issues
8D is a methodical tool for solving problems that are recurrent
• Cross functional teams
and / or critical, for which the root cause is not known or evident.
• Root Cause Analysis
Who is it for?
• Protect the customer
Managers, Team Leaders, Engineers, Technicians and Operating
Staff – shop floor / office based as they all have an important role • Voice of the customer
to play in ensuring “Right First Time” to reduce unplanned
downtime and defects that meet the customer requirements.
Theory covered includes:
• The History & Development of 8D
• How to develop & use the tool in your business
• Practical application of Brainstorming
• Fishbone Diagram
• 5 Why’s
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23. 23
FMEA (Failure Mode and Effects Analysis)
Failure Modes and Effect Analysis is methodology for analysing
potential reliability problems early in the development cycle
where it is easier to take actions to overcome these issues, Benefits:
thereby enhancing reliability through design.
• Improved quality
FMEA is used to identify potential failure modes, determine their
effect on the operation of the product and identify actions to • Improved customer
mitigate the failures. satisfaction
Who is it for? • Reduced down time
This workshop is for Engineers / Technical Specialists and • Creates emphasis on
Managers who would like an appreciation / understanding of problem prevention
FMEA.
• Reduced waste
Theory covered includes:
• Improved staff skill levels
• The concept of FMEA and risk
• Design of FMEA and process FMEA
• Calculating RPN (Risk Priority Number) – Severity,
Occurrence, Detection
• The FMEA Sheet
• Creating an action plan using FMEA
OEE (Overall Equipment Effectiveness)
The application of Overall Equipment Effectiveness (OEE) is
different for everyone. OEE truly reduces complex production
problems into simple, intuitive presentation of information. Benefits:
Successful OEE measurement means you are able to identify
problems quickly and efficiently. • Improved quality
Who is it for? • Reduced downtime
This workshop is for Engineers / Technical Specialists and • Improved efficiency and
Managers who would like an appreciation / understanding of performance
OEE.
• Improved staff skill levels
Theory covered includes: and communication
• The data you need
• Where to find it
• How to calculate OEE
• How to turn OEE into effective improvement activities
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Apprenticeships | Commercial | NVQs
24. 24
SPC (Statistical Process Control)
SPC is a measurement tool for the variation, range and reliability
of your manufacturing processes. The aim is to use statistical
Benefits:
data control charts and graphical presentation to sustain process
control. SPC focuses on detection and prevention of quality • Reduced variation in
problems. process & product
Who is it for? • Improved quality /
productivity
This workshop is for Engineers / Technical Specialists and
Managers who would like an appreciation / understanding of • Reduced downtime
SPC.
• Efficient problem detection
Workshop consists of: and prevention
• Measuring mode, median, mean & range standard deviation &
variance in data
• Calculating process capability (Cp + Cpk)
• Defining upper control limits (UCL) & lower control limits (LCL)
• Creating control charts – creating X-Bar and R charts
• Using SPC as a problem solving tool
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Apprenticeships | Commercial | NVQs
25. 25
Business
Administration
&
Customer
Service*
*All our Apprenticeship programmes can be delivered as a
standalone NVQ qualification covering similar subjects.
Ask a member of our sales team for more details about this.
Sales - 0800 977 8566
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Apprenticeships | Commercial | NVQs
26. 26
Intermediate Apprenticeship in Business
& Administration
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Business &
Framework:
Administration.
• Level 2 NVQ Certificate in
This Apprenticeship is designed for people working within the
Business & Administration
Business and Administrative sector and is suitable for those
working as:
• Level 2 Certificate in
Administrators, principles of Business &
Office Junior’s and Administration
Receptionists
Additional Mandatory
Below are some of the areas that could be covered as part of Framework Requirements:
the framework.
• Functional Skills in Maths,
• Communicating in a business environment English & IT
• Solving business problems
• Delivering, monitoring & evaluating customer service to • PLTS
external and internal customers
• Providing reception services • Employment Rights &
• Producing documents in a business environment Responsibilities
• Handling mail
Advanced Apprenticeship in Business
& Administration
This is an 18 month programme and all elements must be
completed in order to achieve an Apprenticeship in Business & Framework:
Administration.
• Level 3 Diploma in
This Apprenticeship is designed for people working within the Business & Administration
Business and Administrative sector and is suitable for those
working as: • Level 3 Certificate in
principles of Business &
Administration Officers, Administration
Team Leaders,
Personal Assistants or Additional Mandatory
Secretaries Framework Requirements:
Below are some of the areas that could be covered as part of • Functional Skills in Maths,
the framework. English & IT
• Dealing with internal and external correspondence • PLTS
• Producing documents
• Managing resources • Employment Rights &
• Managing information Responsibilities
• Managing administration systems
• Developing presentations
• Managing diaries
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Apprenticeships | Commercial | NVQs
27. 27
Intermediate Apprenticeship in Customer Service
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Customer Framework:
Service.
• Level 2 NVQ Certificate in
This Apprenticeship is designed for people working within the
Customer Service
Customer Service sector and is suitable for those working as:
• Level 2 Certificate in
Customer Service Trainee’s / Representatives
Customer Service
plus any other job roles in which customer service skills would Additional Mandatory
be an advantage Framework Requirements:
Below are some of the areas that could be covered as part of
• Functional Skills in Maths &
the framework:
English
• Communicating with customers effectively
• PLTS
• Resolving customer service problems
• Improving customer relations
• Employment Rights &
• Promoting products and services
Responsibilities
• Keeping records
• Gathering customer feedback
• Working in a team
Advanced Apprenticeship in Customer Service
This is an 18 month programme and all elements must be
completed in order to achieve an Apprenticeship in Customer
Framework:
Service.
• Level 3 NVQ Diploma in
This Apprenticeship is designed for people working within the
Customer Service
Customer Service sector and is suitable for those working as:
• Level 3 Certificate in
Customer Service Managers,
Customer Service
Coordinators or
Team Leaders
Additional Mandatory
Framework Requirements:
Below are some of the areas that could be covered as part of
the framework:
• Functional Skills in Maths &
English
• Leading a team
• Communicating with customers effectively
• PLTS
• Gathering and analysing customer feedback
• Promoting products and services
• Employment Rights &
• Keeping records
Responsibilities
• Using software/office equipment to communicate
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28. 28
Level 2 NVQ Diploma in Business & Administration*
Benefits:
Programme:
• Improved time
management
This Level 2 NVQ Diploma in Business & Administration is
designed for learners who need to develop or consolidate their
• Increased productivity
skills.
• A reduction in
Units: administrative errors
Units typically include; work in a business environment, • Improves employee morale
communicate in a business environment, solve business and motivation
problems, deliver, monitor & evaluate customer service to
internal & external customers, provide reception services and • Highlights the skill of the
produce documents in a business environment. workforce to existing and
potential customers
Target:
• Buy into the best methods
Any individual that works in an administrative role e.g. Admin of working from employees
Assistant, Secretary, and Payroll. and maybe a starting point for
a learning journey
Level 2 NVQ Certificate in Customer Service* Benefits:
Programme: • Improved time
management
This Level 2 NVQ Certificate in Customer Service is designed
for learners who need to develop or consolidate their skills. • Increased productivity
• A reduction in customer
Units: complaints
Units typically include; giving customers a positive impression • Consistent delivery of
of the organisation, promoting additional services or products customer service excellence
to customers, processing customer service information, going within your organisation
the “extra mile” in customer service, providing good customer
service within the rules and living up to the customer service • Customer queries are dealt
promise. with quickly and resolved
effectively
Target:
• Highlights the skill of the
Any individual that works in a customer service environment workforce to existing and
e.g. Customer Service Advisor, Contact Centre Operator, Bank potential customers
/ Building Society Customer Advisor.
• Buy into the best methods
of working from employees
and maybe a starting point for
*Both these qualifications are available at Level 3. a learning journey
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29. 29
Sales /
Telesales
&
Marketing*
*All our Apprenticeship programmes can be delivered as a
standalone NVQ qualification covering similar subjects.
Ask a member of our sales team for more details about this.
Sales - 0800 977 8566
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Apprenticeships | Commercial | NVQs
30. 30
Intermediate Apprenticeship in Sales / Telesales
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Sales /
Telesales. Frameworks:
This Apprenticeship is designed for people working within the • Level 2 NVQ Certificate in
Sales sector and is suitable for those working as: Sales
Trainee Sales Advisors, • Level 2 Certificate in
Telesales Operators and Principles of Sales
Junior Sales Executives
Additional Mandatory
Listed below are some of the areas within Sales that could be Framework Requirements:
covered within this framework:
• Functional Skills in Maths &
• Selling face-to-face English
• Selling by telephone (inbound & outbound)
• Inputting & accessing Sales or Marketing data • PLTS
• Processing Sales orders
• Selling at exhibitions • Employment Rights &
• Monitoring Sales deliveries Responsibilities
• Supporting customers in obtaining finance for purchases
• Generating and qualifying Sales leads
• Obtaining and analysing competitor information
• Buyer behaviour in Sales situations
Advanced Apprenticeship in Sales / Telesales
This is an 18 month programme and all elements must be
completed in order to achieve an Apprenticeship in Sales /
Telesales. Framework:
This Apprenticeship is designed for people in the Sales Sector • Level 3 NVQ Diploma in
and is suitable for those working as: Sales
Sales Consultants / Supervisors, • Level 3 Certificate in
Sales Managers, Principles of Sales
Telesales Professionals and
Sales Persons Additional Mandatory
Framework Requirements:
Listed below are some of the areas within Sales covered within
this framework: • Functional Skills in Maths &
English
• Obtaining and analysing Sales information
• Pricing for Sales promotions • PLTS
• Preparing and delivering a Sales presentation
• Developing and implementing Sales call plans • Employment Rights &
• Assessing customer credit status Responsibilities
• Monitoring and managing Sales team performance
• Developing Sales proposals
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“Experts in Training Nationwide”
Apprenticeships | Commercial | NVQs
31. 31
Intermediate Apprenticeship in Marketing
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Marketing.
Framework:
The Apprenticeship is designed for people working within a
marketing role and is suitable for those working as: • Level 2 NVQ Certificate in
Marketing
• Market Researchers
• Event Management Assistants • BTEC L2 Certificate in
• Junior Marketing Executives Principles of Marketing
Listed below are some of the areas within marketing that could Additional Mandatory
Framework Requirements:
be covered within this framework:
• Functional Skills in Maths,
• Collecting and organising market research data
English & ICT
• Working with others in a business environment
• Contributing to conducting direct marketing campaigns • PLTS
• Analysing competitor activity
• Coordinating an event • Employment Rights &
Responsibilities
• Using digital and social media in marketing campaigns
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32. 32
Management*
*All our Apprenticeship programmes can be delivered as a
standalone NVQ qualification covering similar subjects.
Ask a member of our sales team for more details about this.
www.businessimpactuk.com
“Experts in Training Nationwide”
Apprenticeships | Commercial | NVQs
33. 33
Intermediate Apprenticeship in Team Leading
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Team
Leading. Frameworks:
This Apprenticeship would be most suitable for First Line • Level 2 NVQ certificate in
Managers such as: Team Leading
Team / Section Leaders, • Level 2 Certificate in Team
Floor Managers, Leading
Helpdesk Managers and
Trainee Supervisors Additional Mandatory
Framework Requirements:
Listed below are some of the areas covered within this
framework: • Functional Skills in Maths,
English and IT
• Recognising occupational competence in Team Leading
• Proving competency in their job role by applying knowledge, • PLTS
understanding & skills
• Managing personal development • Employment Rights &
• Developing working relationships with colleagues Responsibilities
• Communicating information & knowledge
• Developing a team
• Planning, allocating & monitoring the work of a team
Advanced Apprenticeship in Leadership & Management
This is an 18 month programme and all elements must be Frameworks:
completed in order to achieve the relevant management
framework. • Level 3 NVQ Certificate in
Management
This Apprenticeship would be suitable for:
• Level 3 Certificate in
First Line Managers, Management
Assistant Managers,
Senior Supervisors and Additional Mandatory
Trainee Managers Framework Requirements:
Listed below are some of the areas covered within this • Functional Skills in Maths,
framework: English and IT
• Planning, allocating and monitoring the work of a team • PLTS
• Supporting team members
• Managing conflict • Employment Rights &
• Resolving problems Responsibilities
• Project management
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Apprenticeships | Commercial | NVQs
34. 34
Level 2 NVQ Certificate in Team Leading
Programme: Benefits:
The Level 2 NVQ Certificate in Team Leading is designed for • Improved time
Team Leaders who are primarily concerned with motivating management
their team members and achieving agreed outputs, with limited
authority for deploying resources. Flexibility is achieved • Effective Team Leaders /
through two optional units which compliment three mandatory Supervisors
units designed to develop the core competences needed by
today’s Team Leaders. • Improved supervisory &
leadership skills
Units: • Developing new tools and
techniques
Units typically include: managing personal development,
developing working relationships with colleagues, • Improves employee morale
communicating information and knowledge, planning, and motivation
allocating and monitoring work of a team and supporting team
members to identify, develop and implement new ideas. • Highlights the skill of the
workforce to existing and
Target: potential customers
Any job role in any industry sector that involves team leading / • Buy into the best methods
supervisory responsibilities. of working from employees
and maybe a starting point for
a learning journey
Level 3 NVQ Certificate in Leadership & Management
Benefits:
Programme: • Improved time
management
The Level 3 NVQ Certificate in Management is designed for
Managers / Team Leaders with a range of responsibilities • Effective Team Managers /
including: allocating work to people, achieving specific results, Leaders / Supervisors
managing resources and with some degree of decision
making. • Improved supervisory &
leadership skills
Units: • Developing new tools and
techniques for the team
Units typically include: managing personal development, set
objectives and provide support for team members, planning, • More structured and
allocating and monitoring work of a team and supporting team improved team performance
members to identify, develop and implement new ideas.
• Highlights the skill of the
Target: workforce to existing and
potential customers
Any job role in any industry sector that involves team leading /
supervisory / management responsibilities. • Improves employee morale
and motivation
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Apprenticeships | Commercial | NVQs
35. 35
Information
Communication
Technology*
*All our Apprenticeship programmes can be delivered as a
standalone NVQ qualification covering similar subjects.
Ask a member of our sales team for more details about this.
Sales - 0800 977 8566
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Apprenticeships | Commercial | NVQs
36. 36
Intermediate Apprenticeship in IT
Application Specialist
This is a 12 month programme and all elements must be
completed in order to achieve an IT User Apprenticeship.
Framework:
The Diploma is designed for people who are working in an IT
role and this can apply to a variety of disciplines, including: • Level 2 Diploma in IT User
Skills (Application Specialist)
Office Support Assistants,
Administrators, Additional Mandatory
Personal Assistants, Framework Requirements:
Website Technicians,
Sales & Marketing Executives, • Functional Skills in Maths,
Wages Clerks and English & IT
Teaching Assistants
• PLTS
Listed below are some of the areas that could be covered as
part of this framework: • Employment Rights &
Responsibilities
• Using office software
• Data and entry management
• Internet and email communications
• Recording and editing audio and video clips
• Using customer relationship management software
• Using computer accounting or payroll software
• Spreadsheets and databases
• Preparing presentations or handouts
Advanced Apprenticeship in IT
Application Specialist
This is an 18 month programme and all elements must be
completed in order to achieve an IT User Apprenticeship.
Framework:
The Diploma is designed for people who are working in an IT
role and this can apply to a variety of disciplines, including: • Level 3 Diploma in IT User
Skills (Application Specialist)
Helpdesk Support Personnel,
Office Managers, Additional Mandatory
Personal Assistants, Framework Requirements:
Website Managers,
Teaching Assistants and • Functional Skills in Maths,
Sales Account Managers English & IT
Listed below are some of the areas that could be covered as • PLTS
part of this framework:
• Employment Rights &
• Responding to hardware and software problems Responsibilities
• Setting up user hardware
• Designing solutions to improve business processes using IT
• Developing and streamlining business processes for efficient
office operations
• Using advanced application software features
• Researching for and preparing presentations
• Planning and designing websites
• Creating and reporting management information
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“Experts in Training Nationwide”
Apprenticeships | Commercial | NVQs
37. 37
Health
&
Social Care*
*All our Apprenticeship programmes can be delivered as a
standalone NVQ qualification covering similar subjects.
Ask a member of our sales team for more details about this.
Sales - 0800 977 8566
“Experts in Training Nationwide”
Apprenticeships | Commercial | NVQs
38. 38
Intermediate Apprenticeship in Health & Social Care
Pathway 1 Adult Social Care
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Health &
Social Care.
Frameworks:
This Apprenticeship is designed for people working within the
health and social care sector and is suitable for those working as: • Level 2 Diploma in Health &
Social Care
Care Assistants/Workers,
Relief Team Workers, • Level 2 Certificate in
Support Workers, Preparing to Work in Adult
Key Workers in Domiciliary Services, Social Care
Home Care Support Workers,
Substance Misuse Workers and Additional Mandatory
Mental Health Support Workers Framework Requirements:
Listed below are some of the areas within Health & Social Care • Functional Skills in Maths &
covered within this framework: English
• Health & Safety • PLTS
• Updating a maintaining records
• Treating people with respect and dignity • Employment Rights &
• Supporting individuals in their daily living Responsibilities
• Supporting individuals to make journeys
• Supporting individuals to meet their domestic and personal
needs
• Providing food and drink for individuals
• Supporting individuals with their personal care needs
Advanced Apprenticeship in Health & Social Care
This is a 18 month programme and all elements must be
Framework:
completed in order to achieve an Apprenticeship in Health &
Social Care.
• Level 3 Diploma in Health &
Social Care
This Apprenticeship is designed for people working within the
health and social care sector and is most suitable for those
• Level 3 Certificate in
working as:
Preparing to Work in Adult
Social Care
Supervisors / Team Leaders
Senior Workers / Support Workers
Additional Mandatory
Managers / Deputy Managers
Framework Requirements:
Listed below are some of the areas within Health & Social Care
• Functional Skills in Maths &
covered within this framework:
English
• Maintaining health, safety and security in the workplace
• PLTS
• Reflecting on and developing own practices
• Promoting choice, well being and protection of all individuals
• Employment Rights &
• Contributing to care planning and reviews
Responsibilities
• Contributing to the protection and management of abusive
and aggressive behaviour
• Carrying out assessment to identify and prioritise needs
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Apprenticeships | Commercial | NVQs
39. 39
Retail*
*All our Apprenticeship programmes can be delivered as a
standalone NVQ qualification covering similar subjects.
Ask a member of our sales team for more details about this.
Sales - 0800 977 8566
“Experts in Training Nationwide”
Apprenticeships | Commercial | NVQs
40. 40
Intermediate Apprenticeship in Retail
This is a 12 month programme and all elements must be
completed in order to achieve an Apprenticeship in Retail.
Frameworks:
This Apprenticeship is designed for people working within the
Retail and wholesale sector and is suitable for those working as: • Level 2 Diploma in Retail
Skills
General Sales Assistants and
Service Counter Assistants • Level 2 Certificate in Retail
Knowledge
Listed below are some of the areas within retail that could be
covered within this framework: Additional Mandatory
Framework Requirements:
• Keeping stock on sale at required levels
• Processing customer orders • Functional Skills in Maths &
• Displaying stock to promote sales English
• Helping customers to choose products
• Providing information and advice to customers • PLTS
• Processing payments
• Maintaining health and safety • Employment Rights &
• Keeping the retail environment secure Responsibilities
• Resolving customer problems
• Receiving goods
Advanced Apprenticeship in Retail
Pathway – Sales Professional or Management Framework:
Sales Professional
This is a 15 month programme and all elements must be • Level 3 Diploma in Retail
completed in order to achieve an Advanced Apprenticeship in (Sales Professional)
Retail.
• Level 3 Certificate in Retail
This Apprenticeship is designed for people in the Retail & Knowledge
Wholesale Sector and is suitable for those working as a:
Management
Team Leader, • Level 3 Diploma in Retail
Supervisor, (Management)
Assistant Manager and
Trainee Manager • Level 3 Certificate in Retail
Knowledge
Listed below are some of the areas within retail covered within
this framework: Additional Mandatory
Framework Requirements:
• Organising the delivery of reliable customer service
• Working with others to improve customer service • Functional Skills in Maths &
• Organising the receipt and storage of goods English
• Maintaining the availability of goods for sale
• Helping to manage a retail team • PLTS
• Planning, monitoring and adjusting staffing levels and
schedules • Employment Rights &
• Monitoring and supporting security Responsibilities
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41. 41
Logistics
&
Supply Chain*
*All our Apprenticeship programmes can be delivered as a
standalone NVQ qualification covering similar subjects.
Ask a member of our sales team for more details about this.
Sales - 0800 977 8566
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Apprenticeships | Commercial | NVQs
