Adecco Learning Solutions


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Adecco Learning Solutions

  1. 1. Client name: Staffing Solutions Permanent Solutions for Temporary Staffing <ul><li>Manage Self </li></ul><ul><li>Manage Business </li></ul><ul><li>Manage Customers </li></ul><ul><li>Manage People </li></ul>
  2. 2. Adecco Global Adecco SA, a Fortune Global 500 company is the world’s largest HR Services Company with a comprehensive service offering that includes temporary & contract staffing, outsourcing, permanent recruitment, outplacement & career services, training and consulting. Adecco has the highest market share, revenue, cash flow, and market capitalisation in the industry, globally. Creation Adecco was created in 1996, following the merger of Adia (Switzerland) and Ecco (France), two leading personnel service firms with complimentary geographical profiles. Group Sales 2008 20.0 billion Euro Fortune Global 500 Ranking Adecco is ranked 274 in the Fortune Global 500 list Worldwide Employees Over 37,000 Global Client Base Up to 145,000 clients served every day Global Office Network 6000 offices in 60 countries & territories Daily number of temporary staff on assignment 500,000
  3. 3. … Adecco Global <ul><li>Adecco Global Business Lines </li></ul><ul><li>Medical & Science </li></ul><ul><li>Finance & Legal </li></ul><ul><li>Sales, Marketing & Events </li></ul><ul><li>Human Capital Solutions </li></ul><ul><li>Engineering & Technical </li></ul><ul><li>Information Technology </li></ul>1,800 1,600 1,500 827 700 319 264 253 Number of employees per company (’000) China Post India Rail Wal- Mart US Postal Service Adecco IBM Toyota Nestle Source: Bloomberg, company websites
  4. 4. Adecco India * All figures mentioned are as of August 2007 <ul><li>Adecco India, headquartered in Bangalore, is a leading end-to-end HR solutions company with a focus on Executive Search, Recruitment, Training & Learning and Temporary Staffing services to client organisations. With a national presence in 40 branches across India and the Middle East, Adecco is the fastest growing HR Company in India. </li></ul><ul><li>Rapid growth with the largest branch network of 40 </li></ul><ul><li>Over 55,000 associates on assignment everyday, nationally </li></ul><ul><li>Distinguished list of over 1000 clients across all segments </li></ul><ul><li>Placement of around 4000 candidates per month, across India </li></ul><ul><li>Over 700 trained and specialised consultants to </li></ul><ul><li>customise your HR solutions </li></ul>
  5. 5. … Adecco India <ul><li>Consistent investments in Information Technology and infrastructure to upgrade service quality </li></ul><ul><li>Global resources of Adecco complement local intelligence and delivery ability </li></ul><ul><li>Domain expertise across specific industries </li></ul><ul><li>- IT Enabled Services </li></ul><ul><li>- Information Technology </li></ul><ul><li>- Telecom, Media & Entertainment </li></ul><ul><li>- Engineering, Process & Infrastructure </li></ul><ul><li>- Consumer Services & Retail </li></ul><ul><li>- Banking, Financial Services & Insurance </li></ul>
  6. 6. Adecco Learning <ul><li>Adecco Learning is the training, development and learning arm of Adecco India. It is a single-point contact centre for all expertise related to learning. This group benefits from the experience, infrastructure, and globally benchmarked training content of Adecco India whilst delivering high quality training to clients across the country. </li></ul><ul><ul><li>Delivery style - making training dynamic! </li></ul></ul><ul><ul><li>Trained over 20,000 candidates across India mostly in the areas of customer service, sales, and enhancing performance capabilities in the last two years. </li></ul></ul><ul><ul><li>Training modules are built around three frameworks namely- managing self, managing, people, managing customer. </li></ul></ul><ul><ul><li>Course content- customised to client needs by an exclusive internal Content Development team </li></ul></ul><ul><ul><li>Consultants - key to our success </li></ul></ul>
  7. 7. Our Domain Expertise <ul><li>Competency mapping </li></ul><ul><li>Assessment cum development </li></ul><ul><li>Training Need Analysis </li></ul><ul><li>Content Building </li></ul><ul><li>Soft Skills Training </li></ul><ul><li>Outbound Training </li></ul>
  8. 9. Service Offerings <ul><li>Manage Self </li></ul><ul><li>Skills that help a person to grow personally and succeed in life </li></ul><ul><li>Manage Business </li></ul><ul><li>Skills that empower a person to excel in business management </li></ul>Netiquette Decision-making skills Work-life balance Listening Skills Creative Problem-solving Positive Attitude Language Enhancement Written Communication Personality Development Assertiveness Presentation Skills Stress Management Creativity & Innovation Time Management & Goal-setting Basic Etiquette Train the trainer Finance for non-finance executives Interviewing Skills Retail Operation Change Management Effective Retail Sales Brand Sensitivity Key Account Management Channel Management Conflict Resolution Negotiation Skills Relationship Selling Effective Sales Training
  9. 10. … Service Offerings <ul><li>Manage Customers </li></ul><ul><li>Skills that orient a person to customer-centricity and service </li></ul><ul><li>Manage People </li></ul><ul><li>Skills that help one to improve inter-personal skills and become an effective team player and a team manager </li></ul>Cross Cultural Sensitivity Accent Neutralisation Successful Business Presentation Customer Service Excellence Outbound Training- teamwork & leadership Executive Coaching Managerial Skills Development Creating Winning Teams Cross Culture Communication Dinner Etiquette Interpersonal Skills New Hire Orientation/ Induction Business Etiquette Leadership & Motivation
  10. 11. Our Service Offerings are spread across…
  11. 12. Our key strengths <ul><li>Trainers with domain expertise </li></ul><ul><li>Process-oriented training cycle </li></ul><ul><li>Internal content development team- </li></ul><ul><li>Instructional Design Methodologists </li></ul><ul><li>Team of onboard and trainer associates across the </li></ul><ul><li> country </li></ul><ul><li>Ability to execute mass roll-outs across country </li></ul>
  12. 13. Why Adecco Learning? <ul><li>Strategic operational presence in North, West and South </li></ul><ul><li>Trainers with the ability to add local flavour to a training workshop </li></ul><ul><li>Training Need Analysis </li></ul><ul><li>Induction training </li></ul><ul><li>Certified and experienced assessors for competence mapping and assessment </li></ul><ul><li>Customised classroom training with regular coaching and counselling </li></ul><ul><li>Skilled sales trainers </li></ul><ul><li>Access to global HR training tools </li></ul><ul><li>Proven track record with clients </li></ul>
  13. 15. The Adecco Advantage <ul><li>“ We are happy to Inform that we were impressed with all soft and behavioural training provided by you! The tailored content was exactly what we needed and the modules on ‘Soft Skills’ were interactive and stimulating. The speciality of the programme was that, it was a perfect mix of theory and practice.” </li></ul><ul><li> Human Resources, TNT </li></ul><ul><li>“ The training imparted by you on Saturday (29.07.06) was excellent and has no comparison.  It has increased our learning and we assure you that we will practice it in real life. The actions seem to be small, but it definitely makes a difference to us.” </li></ul><ul><li> Information Technology, MUL </li></ul><ul><li>“ Adecco has been a valued partner of Kuoni/ HRG Sita for couple of years now. Kuoni/ HRG Sita marks Adecco's continued commitment to providing top-notch training to the employees of the Kuoni family. As specialists in many areas including customer service and soft skills, Adecco imparted training to more than 400 participants pan-India. We can see better customer handling, as well as, more confidence in the supervisors who took these trainings. Last but not the least, the design of the training module, delivery and the quality of their presentations during the training, were excellent.” </li></ul><ul><li>Human Resources, HRG Sita India </li></ul>
  14. 16. Adecco’s Latest Initiative - ASC <ul><li>Adecco Support Centre </li></ul><ul><li>Adecco Support Centre, an exclusive contact centre, reachable from 8 am to 8 pm, 5 days a week, is a one-stop solutions hub to address queries and provide solutions to both, our customers as well as associates. The ceaseless focus of Adecco Support Centre will be to add smiles to our support system- customers & associates, in our endeavor to become a proactive solutions provider. </li></ul><ul><li>With this initiative, Adecco aims to ensure total customer and associate satisfaction. </li></ul><ul><li>To know more about Adecco Support Centre, </li></ul><ul><li>please email [email_address] </li></ul>North - 9310710333 East - 9332006333 West - 9320710333 South TN - 9380007333 , AP - 9390810333 KAR - 9341124333
  15. 17. Adecco- better work, better life Our aim is to give everyone involved with Adecco the opportunity to improve their situation, be it at work, at home, in leisure activities, in life.  We seek those motivated to make change and know that as partners we can help them to shape and achieve their personal and professional goals. We offer life skills, career progression and specialized expertise. We continually seek new approaches and we partner with the best trainers. We use technology to create real advantages. We want associates and clients to truly benefit from working with us and we continually invest to sustain our position as innovators. Our responsibility is to connect people both globally and locally.  To accomplish this, we must be easily accessible by our clients and associates at all times.  We must provide them with a thorough understanding of how we can work with them and the services that we offer. 
  16. 18. Thank you… Please visit us at