Skills Portfolio 2011-12

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Skills Portfolio 2011-12

  1. 1. SKILLS PORTFOLIO 2011/12 Experts in Training NationwideApprenticeships | Commercial | NVQs
  2. 2. At Business Impact, we are much more than just a training company. Our role is not only towork with people to improve their skills but also to embed a culture of continuous businessimprovement. This can be achieved by educating and empowering your employees so thatyou can make productivity improvements and efficiency savings. We currently work withmany companies from manufacturing to the service sectors, and have a track record ofsignificant improvements when working with them. Many of our clients use our programmesto up-skill their workforce and improve their business as part of a continuous improvementcycle.The bottom line is we can help you become more competitive and encourage growth in thedifficult times in which we are all operating. Our lean training programmes, for both non-manufacturing and manufacturing companies, are the best way to make productivityimprovements, improve and protect your bottom line and ensure your business operates in alean environment.We will consult and work with you and help you to introduce improvements where needed.We can focus on increased profitability, productivity improvement, lean operations, andintroduce an improvement culture, all as part of your long term continuous businessimprovement programme.We also offer a range of NVQ and Apprenticeship programmes some of which areGovernment funded and you will find details of these in the following pages.Call us today on 0800 977 8566 to discuss how we can help you to improve your business!Business Impact – Improvement through people www.businessimpactuk.com
  3. 3. CONTENTSApprenticeships: • Customer Service • Business & Administration • Improving Operational Performance (PMO - Performing Manufacturing Operations) • IT Users (ITQ - Information Technology Qualification) • Warehousing & Storage • Improving Operational Performance (BIT - Business Improvement Techniques) • Management & Team Leading • Proficiency in Food & Drink (Food Manufacturing Excellence)Apprenticeship Case StudiesThe Lean Academy / Improvement Workshops: • Introduction to Lean • 5S & Workplace Organisation • Kaizen & Continuous Improvement • Standard Operating Procedures • Problem Solving • Visual Management • Team Working • Total Productive / Preventative Maintenance • Flow Process • SMED – Single Minute Exchange of Die • 8D - Eight Disciplines Problem Solving • FMEA – Failure Mode Effects Analysis • OEE – Overall Equipment Effectiveness • SPC – Statistical Process Control • Introduction to Six Sigma Yellow Belt (not certified) • Additional Courses / WorkshopsNVQs: • Business Improvement Techniques (BIT) Level 2 • Business Improvement Techniques (BIT) Level 3 • Business Improvement Techniques (BIT) Level 2 – Lean Office • Performing Manufacturing Operations (PMO) Level 2 • Warehousing & Storage Level 2 • Business & Administration Level 2 & 3 • Customer Service Level 2 & 3 • Information Technology Qualification (ITQ) Level 2 • Team Leader Level 2 • Management Level 3 • Level 2 Certificate Proficiency in Food Manufacturing ExcellenceCASE STUDIES / TESTIMONIALS “Experts in Training Nationwide”
  4. 4. APPRENTICESHIPS www.businessimpactuk.com
  5. 5. How do we typically deliver the Level 2 Apprenticeship Framework?Week 1 • Induction & Initial DiagnosticWeeks 2 – 13 • ERR (Employer Rights & Responsibilities) completion and commencement of Functional Skills and Personal Learning & Thinking Skills (PLTS)Weeks 14 – 24 • Complete Functional Skills online / paper based assessment to confirm competency • Introduce BTEC learning materials and assessment of Diploma / CertificateWeeks 23 – 34 • Completion of BTEC / Knowledge Based Certificate completed and Diploma / Certificate Level 2Week 36 • Completion of Apprenticeship programme What are Personal Learning & Thinking Skills (PLTS)?Personal Learning & Thinking Skills is a group of six skills titled; Independent Enquirers,Creative Thinkers, Reflective Learners, Team Workers, Self Managers and EffectiveParticipators. The framework captures the essential skills of: managing self, managingrelationships with others; and managing own learning, performance and work. These skillswill be especially beneficial to young people to enter the workplace and their adult life asconfident capable individuals. How are the Apprenticeships Delivered / Assessed?Assessment is conducted by a qualified Assessor with a wealth of experience andoccupational competence in the area of learning. There are many ways a learner’sindividual competence can be assessed including: • Observation • Product Evidence (naturally occurring in the workplace) • Questioning • Guided DiscussionAll assessments take place on the job and the learners will require an agreed amount ofhours both on & off the job to successfully complete all elements of the framework. “Experts in Training Nationwide”
  6. 6. What funding is available? • Full funding is available for all 16 – 18 year olds • Co-funding is available for 19+ with an employer contribution What do some of our Apprentices and Employers say about us?“I chose the Customer Service Apprenticeship because it is a realistic industry that hasplenty of job opportunities and I like being in a busy environment. It is a good way of earningmoney while getting a qualification.” Customer Service Apprentice“I am enjoying my Apprenticeship. It has given me the opportunity to learn new skills anddevelop into a valuable team member” Warehousing & Storage Apprentice“This apprenticeship was the first one I was offered, it was the first one I interviewed for andthe one I accepted. It seemed like a nice environment; they offered more qualifications thanothers; and they understood what I was wanting to work towards. Luckily for me, theyoffered to help as best they could. So far I would say I have really enjoyed working for thecompany and I have learnt a lot, as well as realising that I made the right choice to go downthe apprenticeship route.” Business & Administration Apprentice“Apprenticeships are an excellent opportunity to recruit personnel who will grow and developwith the business. They provide sustainable performance and can help you gain competitiveadvantage in the workplace.” Warehouse Manager“Not only have the candidates involved found the training interesting and informative, all ofthem have had a great deal of fun whilst learning which is praise to BIUK’s methods. I havefound BIUK to be a professional and innovative company who have helped and supportedus with the continuous development of our team.” HR Manager“Taking on our first Apprentice has been both challenging and enjoyable. Planning out thetraining for each task has to be carefully thought through in order that the Apprentice bothunderstands and enjoys the task. Working with her has proved to be an enjoyableexperience. She is a bright girl who is quick to learn and willing to help her team colleagues. Always eager to learn the next step; she has also joined a working group and is finding itvery interesting.” Client Services Manager www.businessimpactuk.com
  7. 7. Customer Service Apprenticeship Level 2This is a 9 month programme and all elements must becompleted in order to achieve an Apprenticeship in Customer Framework:Service. • 9 month programmeThe NVQ is designed for people who are able to carry outcustomer service functions as part of their daily role. It includes: • NVQ Level 2 in Customer Service • Giving customers a positive impression of the organisation • Functional Skills in Maths, • Promoting additional services or products to customers & English • Processing customer service information • Going “the extra mile” in customer service • PLTS • Providing good customer service within the rules • Living up to the customer service promise • BTEC Certificate in Customer ServiceFunctional Skills are transferrable skills that are valued byemployers as they feel GCSE’s are not giving individuals the • Employment Rights &necessary skills they require in the workplace. They provide a Responsibilitiesbase from which an individual can develop other employabilityskills. Functional Skills are tools that enable people to: Costs: • Apply their knowledge and understanding in everyday • Fully funded for all life learners aged 16-18 • Engage competently and confidently with others • Solve problems in both familiar and unfamiliar situations • Co-funding for 19+ with an employer contributionThe Knowledge Based Certificate provides individuals withthe underpinning knowledge required to carry out their roleeffectively. It contains information on: • Understanding good customer service • Delivering effective customer serviceKnowledge is confirmed through completion of an on-lineassessment.Employment Rights & Responsibilities workbook providesindividuals with information about their organisation such as: • Contracts of employment • Policies & Procedures • Equality & Diversity • Data Protection • General Sources of Information & AdviceThis qualification is also available at Level 3 (AdvancedApprenticeship) “Experts in Training Nationwide”
  8. 8. Business & Administration ApprenticeshipLevel 2This is a 9 month programme and all elements must be Framework:completed in order to achieve an Apprenticeship in Business &Administration. • 9 month programmeThe NVQ is designed for people who are able to carry outadministrative functions as part of their daily role. It includes: • NVQ Level 2 in Business & Administration • Communicating in a business environment • Functional Skills in Maths, • Solving business problems English & IT • Delivering, monitoring & evaluating customer service to external and internal customers • PLTS • Providing reception services • Producing documents in a business environment • BTEC Certificate in Business AdministrationFunctional Skills are transferrable skills which are valued byemployers and which give individuals the necessary skills • Employment Rights &required in the workplace. They provide a base from which an Responsibilitiesindividual can develop other employability skills. FunctionalSkills are tools that enable people to: Costs: • Apply their knowledge and understanding in everyday • Fully funded for all life learners aged 16-18 • Engage competently and confidently with others • Solve problems in both familiar and unfamiliar • Co-funding for 19+ with an situations employer contributionThe Knowledge Based Certificate provides individuals withthe underpinning knowledge required to carry out their roleeffectively. It contains information on: • Understanding the business environment • Working in a business environmentKnowledge is confirmed through completion of an on-lineassessment.Employment Rights & Responsibilities workbook providesindividuals with information about their organisation such as: • Contracts of employment • Policies & Procedures • Equality & Diversity • Data Protection • General Sources of Information & AdviceThis qualification is also available at Level 3 (AdvancedApprenticeship) www.businessimpactuk.com
  9. 9. Improving Operational Performance(PMO – Performing Manufacturing Operations)Apprenticeship Level 2This is a 9 month programme and all elements must be completedin order to achieve an Apprenticeship in Improving OperationalPerformance. Framework:The NVQ is designed for people who are working in amanufacturing environment and this can apply to a variety of • 9 month programmedisciplines. It includes: • NVQ Level 2 in Performing • Health, safety & security in the workplace Manufacturing Operations • Transferring materials • Preparing for manufacturing operations • Functional Skills in Maths • Complying with statutory regulations and organisational & English safety requirements • Analysing the results of inspection and confirming quality • PLTS of production • Award in IndustrialFunctional Skills are transferrable skills which are valued by Environmental Awarenessemployers and which give individuals the necessary skillsrequired in the workplace. They provide a base from which an • Employment Rights &individual can develop other employability skills. Functional Skills Responsibilitiesare tools that enable people to: Costs: • Apply their knowledge and understanding in everyday life • Engage competently and confidently with others • Fully funded for all • Solve problems in both familiar and unfamiliar situations learners aged 16-18The Knowledge Based Certificate provides individuals with the • Co-funding for 19+ with anunderpinning knowledge required to carry out their role effectively. employer contributionIt contains information on: • Understanding Health & Safety in an industrial environment • Understanding working relationships in an industrial environmentKnowledge is confirmed through completion of an on-lineassessment.Employment Rights & Responsibilities workbook providesindividuals with information about their organisation such as: • Contracts of employment • Policies & Procedures • Equality & Diversity • Data Protection • General Sources of Information & AdviceThis qualification is not available at Level 3. “Experts in Training Nationwide”
  10. 10. IT User(ITQ – Information Technology Qualification) Apprenticeship Level 2This is a 9 month programme and all elements must be completed Framework:in order to achieve an IT User Apprenticeship.The NVQ is designed for people who are working in an IT role and • 9 month programmethis can apply to a variety of disciplines. It includes: • NVQ Level 2 in • IT troubleshooting Information Technology Qualification • IT maintenance • Specialist and bespoke software • Functional Skills in Maths, • Using IT to exchange information English & IT • Email • Spreadsheets • PLTSFunctional Skills are transferrable skills which are valued by • Employment Rights &employers and which give individuals the necessary skills Responsibilitiesrequired in the workplace. They provide a base from which anindividual can develop other employability skills. Functional Skills Costs:are tools that enable people to: • Fully funded for all • Apply their knowledge and understanding in everyday life learners aged 16-18 • Engage competently and confidently with others • Solve problems in both familiar and unfamiliar situations • Co-funding for 19+ with an employer contributionEmployment Rights & Responsibilities workbook providesindividuals with information about their organisation such as: • Contracts of employment • Policies & Procedures • Equality & Diversity • Data Protection • General Sources of Information & AdviceThis qualification is also available at Level 3 (AdvancedApprenticeship) www.businessimpactuk.com
  11. 11. Warehousing & StorageApprenticeship Level 2This is a 9 month programme and all elements must be completedin order to achieve an Apprenticeship in Warehousing & Storage. Framework:The NVQ is designed for people who are working in a warehouse • 9 month programmeenvironment and this can apply to a variety of disciplines. Itincludes: • NVQ Level 2 Certificate in Warehousing & Storage • Health, safety and security in the workplace • Storage • Functional Skills in Maths • Processing orders & English • Receiving deliveries • Assembling orders for dispatch • PLTS • Dispatching orders • Working effectively within the organisation • Employment Rights & ResponsibilitiesFunctional Skills are transferrable skills which are valued byemployers and which give individuals the necessary skills Costs:required in the workplace. They provide a base from which anindividual can develop other employability skills. Functional Skills • Fully funded for allare tools that enable people to: learners aged 16-18 • Apply their knowledge and understanding in everyday life • Co-funding for 19+ with an • Engage competently and confidently with others employer contribution • Solve problems in both familiar and unfamiliar situationsEmployment Rights & Responsibilities workbook providesindividuals with information about their organisation such as: • Contracts of employment • Policies & Procedures • Equality & Diversity • Data Protection • General Sources of Information & AdviceThis qualification is not available at Level 3. “Experts in Training Nationwide”
  12. 12. Improving Operational Performance(BIT – Business Improvement Techniques) Apprenticeship Level 2This is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in ImprovingOperational Performance.The NVQ is designed for people who are working in amanufacturing environment and this can apply to a variety ofdisciplines. It includes: Framework: • Health, safety and security in the workplace • 12 month programme • 5S & workplace organisation • NVQ Level 2 in Business • Visual management & team working Improvement Techniques • Kaizen • Problem solving • Functional Skills in Maths • Data collection & analysis & English • 3 improvement projects • PLTSFunctional Skills are transferrable skills which are valued byemployers and which give individuals the necessary skills • Level 2 Certificate inrequired in the workplace. They provide a base from which an Business Improvementindividual can develop other employability skills. Functional Skills Techniquesare tools that enable people to: • Employment Rights & • Apply their knowledge and understanding in everyday life Responsibilities • Engage competently and confidently with others • Solve problems in both familiar and unfamiliar situations Costs:The Knowledge Based Certificate provides individuals with the • Fully funded for allunderpinning knowledge required to carry out their role effectively. learners aged 16-18It contains information on: • Co-funding for 19+ with an • Principles of Continuous Improvement employer contribution • Applying the improvement process to standard operating proceduresKnowledge is confirmed through completion of an on-lineassessment.Employment Rights & Responsibilities workbook providesindividuals with information about their organisation such as: • Contracts of employment • Policies & Procedures • Equality & Diversity • Data Protection • General Sources of Information & Advice www.businessimpactuk.com
  13. 13. ManagementApprenticeship Programmes(Level 2 NVQ Certificate in Team Leading and Level 3 NVQ Certificate in Management)This is a 9 month programme at Level 2 and a 12 monthprogramme at Level 3 and all elements must be completed in Frameworks:order to achieve the relevant management framework. • 9 / 12 month programmeThe NVQ is designed for people who are working in a TeamLeader role or working towards one and this can apply to a variety • NVQ Level 2 in Teamof disciplines. It includes: Leading or • Recognising occupational competence in Team Leading • NVQ Level 3 in • Proving competency in their job role by applying Management knowledge, understanding & skills • Managing personal development • Functional Skills in Maths, • Developing working relationships with colleagues English & IT • Communicating information & knowledge • Developing a team • PLTS • Planning, allocating & monitoring the work of a team • BTEC Level 2 CertificateFunctional Skills are transferrable skills which are valued by in Team Leading oremployers and which give individuals the necessary skillsrequired in the workplace. They provide a base from which an • BTEC Level 3 Certificateindividual can develop other employability skills. Functional Skills in Managementare tools that enable people to: • Employment Rights & • Apply their knowledge and understanding in everyday life Responsibilities • Engage competently and confidently with others • Solve problems in both familiar and unfamiliar situations Costs:The Knowledge Based Certificate provides individuals with the • Fully funded for allunderpinning knowledge required to carry out their role effectively. learners aged 16-18It contains information on: • Co-funding for 19+ with an • Key Principles of Team Leading employer contribution • Gaining results from your Team • Principles of decision makingKnowledge is confirmed through completion of an on-lineassessment.Employment Right & Responsibilities workbook providesindividuals with information about their organisation such as: • Contracts of employment • Policies & Procedures • Equality & Diversity • Data Protection • General Sources of Information & Advice “Experts in Training Nationwide”
  14. 14. Proficiency in Food & Drink(Food Manufacturing Excellence)Apprenticeship Level 2This is a 9-12 month programme at Level 2 and all elements must Frameworks:be completed in order to achieve the Proficiency in Food & Drink(Food Manufacturing Excellence) framework. • 9-12 month programmeThe NVQ is designed for people who are working in a foodmanufacturing environment and this can apply to a variety of • Level 2 Award Proficiencydisciplines. It includes: in Food Manufacturing Excellence • Health, safety and security in the workplace • Functional Skills in Maths • Working with others & English • Lean tools and techniques • Food Manufacturing Excellence Knowledge • PLTSFunctional Skills are transferrable skills which are valued by • Employment Rights &employers and which give individuals the necessary skills Responsibilitiesrequired in the workplace. They provide a base from which anindividual can develop other employability skills. Functional Skills Costs:are tools that enable people to: • Fully funded for all • Apply their knowledge and understanding in everyday life learners aged 16-18 • Engage competently and confidently with others • Solve problems in both familiar and unfamiliar situations • Co-funding for 19+ with an employer contributionEmployment Right & Responsibilities workbook providesindividuals with information about their organisation such as: • Contracts of employment • Policies & Procedures • Equality & Diversity • Data Protection • General Sources of Information & AdviceThis qualification is available at Level 3 (AdvancedApprenticeship) www.businessimpactuk.com
  15. 15. APPRENTICESHIP CASE STUDIES “Experts in Training Nationwide”
  16. 16. Audrey Howells, Client Services ManagerBusiness Impact UK LtdAudrey recently employed Business & Administration ApprenticeAlison Giblin who is currently working towards her Level 2.Audrey wanted to share her experience so far.Why did you go down the Apprentice route?BIUK recognise the value of the Apprenticeship programme andthe skills a young person can bring to an organisation. Wewanted to invest in an Apprentice to give a young person anopportunity.What’s good about having an Apprentice? Audrey said:Having an Apprentice in the business means that the Apprenticecan learn from the very beginning how the business works andcan help the growth and development of the business. “Although it is early days in Alison`s Apprenticeship sheAn Apprentice in the business gives fresh ideas and can help is already a valued memberfellow colleagues to look at their work in a different light. It is of the Admin Team. Alisonnever too late to learn! will be given full supportHave you faced any challenges since your Apprentice and training to develop thisAlison started? role for her future.”Alison has only been working through her Apprenticeship for ashort time. However, she has given input and food for thought!Sometimes it may be necessary to point out pitfalls if a task istaken on without the correct planning. This is all part of thelearning curve and I know Alison will successfully complete herApprenticeship in Business & Administration very soonWould you recommend taking on an Apprentice to othercompanies?Yes definitely, the experience so far has been worthwhile andeach department at Head Office has benefited from havingAlison to support them. They have all really enjoyed tutoring andmentoring her and she has enjoyed supporting them. As thebusiness grows we are looking forward to her ideas andcontribution. www.businessimpactuk.com
  17. 17. Alison Giblin, Business & Administration ApprenticeBusiness Impact UK LtdAlison Giblin is our Business & Administration Apprentice here atHead Office and she has been working through herApprenticeship since March 2011. She has taken time out of herbusy working day to answer some questions about herApprenticeship.Why did you choose an Apprenticeship?I chose an apprenticeship as I thought it would be a beneficialway for me to gain valuable work experience as well as to beable to complete and achieve recognised qualifications in thesubject of my choice.Why did you choose that particular Apprenticeship? Alison said:This particular apprenticeship appealed to me mainly as Ialready had a growing interest in Business & Administration and “During my time atI knew it was a subject that would be useful to me throughout myfuture career. Also having the opportunity to work within a Business Impact I havetraining organisation seemed to be an added benefit as it would learned a lot, worked a lotallow me to have an advantage with completing my qualification and I know it’s anand have the satisfaction of seeing how the organisation works. experience I won’t forget.”How have you found the journey so far?Since I have started I have enjoyed learning new skills andrealising my ability. I think it is a more advantageous and diverseapproach to education and it was the right choice for me.What’s good about the Apprenticeship?In my opinion, the best aspect of the apprenticeship is theflexibility to be able to complete it at my own pace as it allowsme to not only learn more but to have time to take full advantageof working life.What is a typical day for you and what are yourresponsibilities?On a regular day my duties and responsibilities can vary hugely,I am involved in work from all departments, for example; onoccasion I will be given research or data collection projects tocomplete; on others, I am given enrolments for apprenticeshipsand/or NVQ’s to input onto our database for the Admin Team. Ihave also spent time covering on reception, dealing with thephone, post, travel and accommodation, purchase orders andstock control etc. I would say my main responsibility is to beavailable for whatever I’m needed for.Would you recommend BIUK to your friends if they werelooking for an Apprenticeship?Yes, it is a nice environment and it is interesting to see how thecompany works, the structure and its production. “Experts in Training Nationwide”
  18. 18. Sam Plant, Warehousing & Storage ApprenticeCleaner Air SolutionsSam Plant a Warehousing & Storage Apprentice with Cleaner AirSolutions UK has recently completed his Apprenticeship and hasbeen offered a permanent position. Well done Sam. He hastaken time out of his busy working day to answer somequestions about his Apprenticeship.Why did you choose an Apprenticeship?I chose an Apprenticeship because I thought it would be the bestway for me to get straight into work which is what I have wantedto do since leaving school. Sam said:Why did you choose that particular Apprenticeship?I chose the NVQ Level 2 in Warehousing & Storage because “I am happy at getting mywhen I was looking for jobs on the internet I was amazed at how NVQ Level 2 inmany there were to do with warehousing, forklift truck driving,warehousing supervisor and warehousing manager so I thought Warehousing & Storagethere would be plenty opportunities for me after I completed the and securing a full time rolequalification. It was also the fact that the course only lasts 9 within a growing companymonths where as some others last 1-3 years so it got me my full such as Cleaner Airtime position quicker than other Apprenticeships. Solutions.”How have you found the journey so far?I have enjoyed learning new skills, working in a teamenvironment, getting my qualification and getting the permanentrole. I am also very pleased to be getting my fork lift trucklicenses for three different trucks and becoming an MCSaccredited solar voltaic installer.What’s good about the Apprenticeship?I think the most important aspect of the apprenticeship is thelength of this programme because it doesn’t feel like you have towork for ages as an Apprentice like some of the other courses.What is a typical day for you and what are yourresponsibilities?A typical day in the warehouse for me is; picking solar mountingkits which include inverters, fixings, panels and mounting rail,housekeeping, forklift truck driving (lifting stock down from racks,loading & unloading stock from wagons, unloading containersand loading installation teams vans with pallets of solar panels),wrapping solar mounting kits onto pallets, replenishing pickingcells with stock and loading courier wagons with rails and kit atthe end of the day when everything is picked and ready fordispatch.Would you recommend BIUK to your friends if they werelooking for an Apprenticeship?Yes, I think BIUK helped me greatly to get my qualification and apermanent full time role in the organisation. www.businessimpactuk.com
  19. 19. Ian Waugh, Warehouse ManagerCleaner Air SolutionsIan recently employed Warehousing & Storage Apprentice SamPlant who has completed his Level 2 and is now a permanentmember of his team. Following the success of theApprenticeship programme Ian was happy to share hisexperience.How was your experience with BIUK from the initial meetingthrough to your Apprentice starting?BIUK were very helpful and thorough in answering all thequestions I raised. All the information they provided was veryinformative. Ian said:How have you found the support from BIUK?BIUK have worked closely in partnership with me to ensure “Sam has already shownSam’s apprenticeship was delivered in the correct way. The signs of being a futurepartnership working together ensured the impact to the Supervisor within CAS. Hewarehouse operation workload was kept to a minimum. only needs to continue hisWhy did you go down the Apprentice route? hard work and aptitude toI always wanted to employ an Apprentice, even at my previous fulfil his potential. Sam willemployer but unfortunately Warehousing & Logistics was never be given every traininga priority. I was very pleased that BIUK & CAS were already opportunity to continue toworking together. Apprenticeships are an excellent opportunityof recruiting personnel who will grow and develop with the develop and grow withbusiness. CAS. If there are any external trainingWhat’s good about having an Apprentice? requirements BIUK will beApprenticeships provide sustainable performance and can help our preferred trainingyou gain competitive advantage in the workplace. provider.”Have you faced any challenges since your Apprentice Samstarted?Nothing negative but something I would term “the exuberance ofyouth,” sometimes Sam would carry out a task without planningit or rushing it to get it done quickly. We just had to explain theimportance of trying to do tasks “right first time” for the benefit ofhim, the business and our customers.Would you recommend taking on an Apprentice to othercompanies?Yes definitely. Tutoring, mentoring and finally employing Samhas been a positive experience on a personal and professionallevel. I would gladly provide a recommendation to any company.Would you recommend BIUK to other companies?Yes definitely. I have worked with a number of providers overthe years and BIUK are by far No 1 in terms of a qualityperformance delivered on time with excellent customer serviceand support. Again, I would gladly provide a recommendation toany company. “Experts in Training Nationwide”
  20. 20. Lean Academy Workshops
  21. 21. Lean Workshops available: • Introduction to LeanAcademy • 5S & Workplace Organisation •Workshops • Kaizen & Continuous Improvement Standard Operating ProceduresAt Business Impact our objectives are very simple – we • Problem Solvingwork with our clients to help them: • Team Working • improve production • reduce waste • Total Productive / Preventative • introduce efficiencies Maintenancewith the ultimate aim of increasing profit – a positive • Flow ProcessBusiness Impact! • Value Stream MappingOur experienced Lean Academy practitioners will lead youevery step of the way on your Lean journey. • Introduction to Six Sigma Yellow BeltFirstly an in depth diagnostic of your business and itsprocesses will highlight where changes and improvements • SMED (Single Minute Exchangecan be made. of Die)Then, in partnership, we will decide what training is right for • 8D (Eight Disciplines Problemyour workforce based on your business needs. Solving)But that’s not where our input ends. We support you on • FMEA (Failure Mode Effectsyour Lean journey and provide refresher training and Analysis)updates whenever required.Our expertise and experience mean we always have the • OEE (Overall Equipmentright course or workshop for you and each delivery is Effectiveness)specific to your requirements meaning real and lastingresults are achieved. • SPC (Statistical Process Control)We are ready to help you improve. www.businessimpactuk.com
  22. 22. Introduction to Lean1 Day ProgrammeCourse Outline: Key Outcomes:This one-day session is designed to provide anunderstanding of the principles of Lean Manufacturing Upon successful completion of thisand how these principles can be applied within the module the learner will be able to:workplace. The session introduces the fundamentalconcepts and philosophy of lean methodology and • Describe the principles ofallows participants to apply these in a simple Lean Manufacturing and“production line” practical activity. the benefits of applying lean concepts across aThe Lean concept is basically all about getting the businessright things, to the right place, at the right time, in theright quantity while minimising waste and being open • Explain the importance ofto change – and it applies to the whole of the standardisation andorganisation from order entry to accounts received. It Standard Operatingdemands effective leadership, commitment and Proceduresengagement of the workforce to create a flexibleresponsive organisation. • List the stages in the application of a 5S programmeCourse Content: • Define the terms value- • Lean Manufacturing – objectives, benefits, add and non value-add in elements a Lean Manufacturing • Batch Manufacturing versus Lean environment • Value-Add and Non Value-Add • The Toyota Productions System and Lean • The Eight Wastes (Muda) • Visual Management • Standard Operations • Line Balancing and Pull Systems • Kaizen and the PDCA Cycle • The Lean Organisation and FlexibilityWho is it for?This course is primarily for Management Teamsresponsible for implementing Lean.The programme is designed to be participative with a course pack containing pre and post courseassessments, activity sheets and a copy of the presentation slides. “Experts in Training Nationwide”
  23. 23. 5S & Workplace Organisation5S is a basic, fundamental, systematic approach forproductivity, quality and safety improvement in all types ofbusiness. Benefits:The 5S’s are: • Tangible improvements within your workplaceSort: the first step in making things clean and organised • Improved employee skill levelsSet: in order – organise, identify and arrange everything in a work area • Increased product and process qualityShine: regular cleaning and maintenance • Immediate resultsStandardise: make it easy to maintain • Improved Health & SafetySustain: maintaining what has been accomplished • Decreased down timeWho is it for? • Management involved in leading 5S implementation • Employees involved in everyday operations that could apply 5SWorkshop consists of:Unlike most other 5S programmes this 1 day workshop ismade up of 20% theory and 80% application so actualimprovements are made to your workplace.The theory covered includes: • Origins of 5S • Elements of 5S • Red Tagging • 5S Audit Sheets • Sustain the EffortA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. www.businessimpactuk.com
  24. 24. Kaizen & Continuous ImprovementKaizen is a system of continuous improvement in quality,technology, processes, productivity, company culture, safetyand leadership. Benefits:The word Kaizen means “continuous improvement.” It comes • Reduced wastefrom the Japanese words “Kai” which means “change” or “tocorrect” and “Zen” which means “good.” • Improved staff skill levelsKaizen is a system that involves every employee – including • Potential Cost savingssenior management. Everyone is encouraged to come upwith small improvement suggestions on a regular basis. This • Immediate resultsis not a once a month or once a year activity, it is continuous. • Helps create a culture of continuous improvementWho is it for? • Management involved in leading 5S implementation • Employees involved in everyday operations that could apply 5SWorkshop consists of:Unlike most other Kaizen programmes this 1 Day workshopis made up of 20% theory and 80% application so actualimprovements are made to your workplace.The theory covered includes: • Kaizen definition and teamwork • The PDCA (Plan, Do, Check, Act) Cycle • Check sheets and Pareto analysis • The Seven Wastes • Identifying waste in a process • Reducing waste in a processA Business Impact Lean Academy Consultant will work withyou to identify areas for improvement within your organisationto ensure that you receive the best possible benefits from theworkshop. “Experts in Training Nationwide”
  25. 25. Standard Operating ProceduresA standard operating procedure is a company-wide formalisedstructure to handle specific operational activities. They are anessential supporting element in the creation of good planning Benefits:and control within a company. • All members of yourThey standardise the approach of individuals to specific workforce will be trained toprocedures, improving the quality and speed of decision work in the same waymaking in key areas. • Standardisation across theAlso they provide a valuable structure for inter-company business and sharing ofdiscussion and development; with a key role in creating a best practiceknowledge management base within the organisation,particularly important in cost cutting, competitive analysis and • You will be able to manageexit planning. the workforce more effectively with greaterWho is it for? controlThis workshop is for Supervisors, Team Leaders or • Audit documentation –Management interested in writing their own standard training, risk & best practiceoperating procedures.Workshop consists of:Unlike most other SOP programmes this 1 Day workshopis made up of 20% theory and 80% application.Participants will write an SOP that can be used in theworkplace.The theory covered includes: • Background to Standard Operating Procedures • Elements of Standard Operating Procedures • Practical Application - Preparing for SOP - Carrying out SOP • Sustaining Standard Operating ProceduresA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. www.businessimpactuk.com
  26. 26. Problem SolvingProblem solving is a key skill and it’s one that can make ahuge difference to your team. At work, problems are usuallyat the centre of what happens every day. You are either Benefits:solving a problem, supporting those who are solvingproblems, or discovering new problems to solve. • Structured approach to problem solvingThere are four basic steps to solving a problem: • Selection of appropriate A. Defining the problem problem solving methods for specific problems B. Generating alternatives • A team based problem C. Evaluating and selecting alternatives solving approach D. Implementing solutionsWho is it for?This workshop is suitable for Managers leading problemsolving activities and operators applying problems solvingtechniques.Workshop consists of:Unlike most other Problem Solving programmes thisworkshop is made up of theory and practical activities.Participants will learn not only the theory but how to apply theproblem solving tools and techniques in real situations. Theworkshop includes: • Understanding problem solving tools and techniques • Creating a Fishbone diagram • Creating a Process Flow Chart • Creating a 5Y Analysis • Creating a Pareto ChartA Business Impact Lean Academy Consultant will work withyou to identify areas for improvement within your organisationto ensure that you receive the best possible benefits from theworkshop. “Experts in Training Nationwide”
  27. 27. Team WorkingTeam Working is defined as a work practice based on the useof teams, or groups of people, who have shared objectives atwork and who co-operate to achieve those objectives in a way Benefits:that allows each individual to make a distinctive contribution. • Common approach to working as a TeamWho is it for? • Recognising the strengthsThis workshop is suitable for existing work teams seeking of individual team membersto optimise performance and Managers leading theirteams and / or operators applying team working • Practise TEAM – Togethertechniques. Everyone Achieves MoreWorkshop consists of:Unlike most other Team Working programmes thisworkshop is made up of theory and practical activities.Participants will learn not only the theory but how to applyTeam Working techniques.The workshop includes: • Background / history of Team Working • Elements of Team Working • Practical Application of Team Working • Sustaining Team WorkingA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. “Experts in Training Nationwide”
  28. 28. Total Productive / Preventative MaintenanceTPM is a maintenance programme which involves a definedconcept for maintaining plant equipment. The goal of TPM is Benefits:to markedly increase production while at the same timeincreasing employee morale and job satisfaction. • Focus on equipment & people improvements as anTPM brings maintenance into focus as a necessary and vitally element in the Continuousimportant part of your business. It is no longer regarded as a Improvement journeynon-profit activity. Downtime for maintenance is scheduled aspart of the manufacturing day and in some cases as an • Enable equipment tointegral part of the manufacturing process. The goal is to hold perform better & people toemergency and unscheduled maintenance to a minimum. develop as individuals and within a teamWho is it for? • Recognise the value add of maintenance within a TPMEmployees within Manufacturing Operations – Managers, approachTeam Leaders, Engineers, Technicians & Operating Staffas they all have an important role to play in ensuringequipment is maintained to reduce unplanned downtimeand defects.Workshop consists of:Unlike most other TPM programmes this workshop ismade up of theory and practical activities. Participants willlearn not only the theory but how to develop a “One PointLesson” relevant to your equipment..The workshop includes • Presentation & discussion of the theory behind TPM • Understanding hidden losses & the 7 Steps to Autonomous Maintenance • Calculation of Overall Equipment Effectiveness (OEE) • Developing a TPM “One Point Lesson” relevant to your manufacturing equipmentA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. www.businessimpactuk.com
  29. 29. Flow ProcessBusiness processes contain high value adding activity, lowvalue adding activity and waste. Benefits:The act of mapping a process out in a flow chart format helps • Break down complexto clarify the understanding of a process and helps you think processes into simple visualabout where the process can be improved. formatWho is it for? • Increased staff understanding of businessThis workshop is for cross functional teams that work on processesshared business processes or Managers looking for topdown process improvement. • Reduce waste through streamlined and simplified processesWorkshop consists of: • Provides a simple methodUnlike most other workshops this programme includes not of tracking work flowonly theory but practical application using actual businessprocesses.The workshop includes: • Creating a flow process chart • Identification of value added / non value added activity • Waste identification within a process • Causes of poor process flow • Waste elimination • Action planningA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. “Experts in Training Nationwide”
  30. 30. Value Stream Mapping (VSM)Value Stream Mapping (VSM), sometimes referred to as the“Learning to See” Map or cartoon, has emerged as a very Benefits:popular and clear way to illustrate the current state anddesired future state of a process. • Walk through and see the whole processThe method maps all the physical and information flowsnecessary for a process and depicts the value-adding • Map both current state andactivities necessary to produce what is required in the future statesequence in which they happen. • Targeting Kaizen activityThe value stream map differs from the process map in that it where it will benefitshows both the physical and information flows on onediagram, thus enabling you to see what the situation is andwhy this is the case. • Identifying the lead time against the process cycle timeWho is it for? • Creating an action plan for achieving the future state • Businesses who want to start on the lean journey. • Managers who want to structure the improvement • Identify training needs of process. the business for continuous • VSM is applicable to both manufacturing and improvement process.Workshop consists of:Mapping a familiar product from dock to dock. Normally a2-Day activity, mapping a process from your businesswhilst identifying improvement opportunities and a futurestate map.A Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. www.businessimpactuk.com
  31. 31. SMED (Single Minute Exchange of Die)SMED is a lean methodology that reduces downtime due tomachine setups and changeovers. Benefits:It is a phrase coined by Shigeo Shingo at Toyota Motors in the1960’s and has come to be used as a synonym for fast • Shorter set-up operationschangeover. • Shorter production runs =SMED is an excellent system and should be a significant part smaller batchesof any changeover reduction programme. • More flexible production = shorter lead timesWho is it for? • Customer satisfaction = more responsiveThis workshop is for Engineers and operational teamsidentifying actual / potential bottle necks / concerns and • Competitive advantage.Managers needing to scope the application of SMED.Workshop consists of:The workshop will include theory and practical applicationand learners will work on an existing process bottleneck /concern area.The workshop includes: • Background to SMED • Elements of SMED • Practical Application of SMED • Sustaining SMEDA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. www.businessimpactuk.com
  32. 32. 8D (Eight Disciplines Problem Solving)Overview8D is a problem solving tool widely used in the automotive andaircraft sector. It can be used by any company / team to dealwith shop floor or customer issues (Voice of the Customer) / Benefits:problems. It is a structured and methodical way of getting to theroot cause of issues. • Structured approach for resolving issues8D is a methodical tool for solving problems that are recurrentand / or critical, for which the root cause is not known or evident. • Cross functional teams • Root Cause AnalysisWho is it for? • Protect the customerManagers, Team Leaders, Engineers, Technicians andOperating Staff – shop floor / office based as they all have an • Voice of the customerimportant role to play in ensuring “Right First Time” to reduceunplanned downtime and defects that meet the customerrequirements.Workshop consists of:The workshop will include theory and practical applicationusing actual problems.The theory covered includes: • The History & Development of 8D • How to develop & use the tool in your business • Practical application of Brainstorming • Fishbone Diagram • 5 Why’sA Business Impact Lean Academy Consultant will work withyou to identify areas for improvement within your organisationto ensure that you receive the best possible benefits from theworkshop. “Experts in Training Nationwide”
  33. 33. FMEA (Failure Mode and Effects Analysis)Failure Modes and Effect Analysis is methodology foranalyzing potential reliability problems early in thedevelopment cycle where it is easier to take actions to Benefits:overcome these issues, thereby enhancing reliability throughdesign. • Improved qualityFMEA is used to identify potential failure modes, determine • Improved customertheir effect on the operation of the product and identify actions satisfactionto mitigate the failures. • Reduced down timeWho is it for? • Creates emphasis on problem preventionThis workshop is for Engineers / Technical Specialists andManagers who would like an appreciation / understanding • Reduced wasteof FMEA. • Improved staff skill levelsWorkshop consists of:Unlike most other FMEA programmes this 1 day workshopis made up of 20% theory and 80% application so actualanalysis is carried out of your workplace.The theory covered includes: • The concept of FMEA and risk • Design of FMEA and process FMEA • Calculating RPN (Risk Priority Number) – Severity, Occurrence, Detection • The FMEA Sheet • Creating an action plan using FMEAA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. www.businessimpactuk.com
  34. 34. OEE (Overall Equipment Effectiveness)The application of Overall Equipment Effectiveness (OEE) isdifferent for everyone. OEE truly reduces complex productionproblems into simple, intuitive presentation of information. Benefits:Successful OEE measurement means you are able to identify • Improved qualityproblems quickly and efficiently. • Reduced downtime • Improved efficiency andWho is it for? performanceThis workshop is for Engineers / Technical Specialists and • Improved staff skill levelsManagers who would like an appreciation / understanding and communicationof OEE.Workshop consists of:The workshop will include theory and practical applicationof OEE measurement.The theory covered includes: • The data you need • Where to find it • How to calculate OEE • How to turn OEE into effective improvement activitiesA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. “Experts in Training Nationwide”
  35. 35. SPC (Statistical Process Control)SPC is a measurement tool for the variation, range andreliability of your manufacturing processes. The aim is to use Benefits:statistical data control charts and graphical presentation tosustain process control. SPC focuses on detection and • Reduced variation inprevention of quality problems. process & product • Improved quality /Who is it for? productivity • Reduced downtimeThis workshop is for Engineers / Technical Specialists andManagers who would like an appreciation / understanding • Efficient problem detectionof SPC. and preventionWorkshop consists of:The workshop will cover theory and application usingactual data.The workshop includes: • Measuring mode, median, mean & range standard deviation & variance in data • Calculating process capability (Cp + Cpk) • Defining upper control limits (UCL) & lower control limits (LCL) • Creating control charts – creating X-Bar and R charts • Using SPC as a problem solving toolA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop. www.businessimpactuk.com
  36. 36. Introduction to Six Sigma Yellow BeltThere are a number of Levels of Six Sigma training that canbe attained by those who need it. Yellow Belt requires that Benefits:people are aware of the concepts of Six Sigma and the Leanprinciples when they are working on a Lean Project. It will • Be aware of the principles,give them the skills required to show that they are committed benefits and terminology ofto making the most of any projects. Yellow Belt is an Six Sigmaintroduction to Six Sigma and the DMAIC (Define, Measure,Analyse, Improve, Control) cycle, statistics and tools; it will • Be aware of the five mainprovide you with an underpinning knowledge of Six Sigma and steps in a Six Sigma projecta basis for progression to “Green Belt” level. • Know the meaning and importance of variation andWho is it for? process controlThis workshop is for any office or shop floor personnel andalso can be developed for management who want to gainmore of an understanding / awareness of Six Sigma.Workshop consists of:The workshop* will cover theory and application usingactual data.The workshop includes: • Brainstorming techniques, cause & effect, root cause analysis • FMEA, 5S basics & process mapping basics • Understanding the importance of data and graphing methods • Gauge Repeatability / Reproductability activityA Business Impact Lean Academy Consultant will workwith you to identify areas for improvement within yourorganisation to ensure that you receive the best possiblebenefits from the workshop.*This workshop is not a certified workshop; it is aworkshop to build awareness on the subject “Experts in Training Nationwide”
  37. 37. Other Lean Academy Workshops: • Visual Management • Six Sigma Green Belt Business Impact UK LtdLeadership and Management Academy Workshops: Endurance House • Colmet Court Management into Leadership • Train Seventh Avenue the Trainer • Finance for Non-Financial Managers Gateshead • Effective Communication NE11 0EF • Change Management • Working as a Team Tel: 0800 977 8566 • Time Management • Equality and Inclusion Email: workshops@businessimpactuk.com • Managing Conflict Web: http://www.businessimpactuk.comHealth & Safety Academy Workshops: • Control of Substances Hazardous to Health (CoSHH) • Risk Assessment • Accident Investigations • Display Screen Equipment • Manual Handling and PPE • HASWA and Reponsibilities • Health & Safety for Managers • Fire WardenPlease note this is not an exhaustive list as we also build in bespoke content tomeet client needs. If there is a related workshop you are interested in that isn’ton this list please ask.All workshops are for up to 10 learners and are available as stand alone or apart of a “mix and match” bespoke package to suit your individual companyneeds. www.businessimpactuk.com
  38. 38. NVQQualifications
  39. 39. Level 2 NVQ Diploma in Business ImprovementTechniques (BIT)“Productivity”, “Lean Thinking”, “Continuous Improvement” and Benefits:“Waste” – all these terms are synonymous with the Manufacturing andEngineering Sector. • Proven productivity improvement modelThe reality is that manufacturing organisations have struggled fordecades in a highly competitive environment to reduce defects and • Phased and structuredwaste whilst battling to create optimum flow by using Lean principles. approachWith more pressure on companies than ever before, these tools arenow being adopted on a wider scale. The Public and Service sectors • Accredited against aare using them increasingly to help reduce costs, whilst ultimately national standardachieving more value for their customers. • Deliver improvedProgramme: BIT explores the concept of continuous workforce capability improvement and demonstrates how eliminating waste, reducing variation and • Increases a “can do” preventing defects can dramatically improve and “know how” business performance. From the Japanese 5S method to the Kaizen approach, the • Sustainable through programme covers the most up to date champions management thinking. Delivered at your workplace, the programme sees your • Quantified monetary employees implementing improvement savings (ROI) are projects on your shop floor. created as part of the BIT programme andUnits: Units typically include; complying with agreed in advance statutory regulations & organisational safety requirements, contributing to effective team working, applying workplace organisation techniques, applying continuous improvement (Kaizen) techniques, creating visual management systems and applying problem solving techniques.Length: Typically up to 20 weeks (depending on individual circumstances & company requirements)Target: Anyone involved in production / operations on the shop floorEnrolment Session: 2.5 hours (max 12 per group)Other Sessions: Training sessions on the necessary tools & techniques to be agreed plus 3 x improvement projects (Quality, Cost & Delivery)Funding: There may be funding available for this programme. Please contact us directly to see if any of your learners are eligible. www.businessimpactuk.com
  40. 40. Level 3 NVQ Diploma in Business ImprovementTechniques (BIT)Following on from Level 2, this Business Improvement Techniques Benefits:qualification at Level 3 is designed for employees that have animportant role to play within the business. The qualification enables • Reduce costs, variationthose individuals to develop the skills they need to be able to act as and wastecontinuous improvement facilitators / lean champions within theorganisation and lead improvement projects. • Improve business performanceProgramme: The training is followed by three facilitated improvement projects where the learner • Maximise profits and utilises the tools and techniques they have revenue learned. • Helps reduce workplace accidentsUnits: The qualification includes training in the following areas; Leading Effective Teams, • Achieve results with Applying Problem Solving Techniques and minimal disruption to Creating & Maintaining Standard Operating operations Procedures plus an additional unit from; Flow Process Analysis, SMED (a waste • Improved staff morale reduction tool to assist rapid changeover) and TPM (Total Productive Maintenance) • Nationally recognised QualificationLength: Typically up to 24 weeks (depending on individual circumstances & company requirements)Target: Managers, Team Leaders, Supervisors, Lean Champions, Change AgentsEnrolment Session: 2.5 hours (max 12 per group)Other Sessions: Training sessions on the necessary tools & techniques, 3 x improvement projects plus on the job assessments with reviews.Funding: There may be funding available for this programme. Please contact us directly to see if any of your learners are eligible. “Experts in Training Nationwide”
  41. 41. Level 2 NVQ Diploma in Business ImprovementTechniques (BIT) – Lean OfficeWhile many organisations have successfully applied the principles ofLean Manufacturing to the factory floor, often companies overlook Benefits:the benefits that streamlining administrative functions can deliver tothe bottom line and to customer service. • Drive waste out of current processesProgramme: The qualification is designed to assist • Improve business organisations in improving their business procedures activities by applying the tools & techniques of continuous improvement. Business • Reduce customer Impact have adapted the BIT qualification complaints and adjusted the focus to reflect the office and administrative support functions. The • Reduce mistakes and programme is designed to ensure that all paperwork activities add value and are sustainable impacting on Quality, Cost and Delivery • Improve customer performance that; eliminates the risk of a services poor service reaching the customer, reduces operational costs and improves profitability & • Improve order accuracy competitiveness. & processing • Improve response timeUnits: The qualification includes training in the following areas; workplace organisation, the • Improved staff morale, identification and elimination of waste, attitude and operational effectiveness, team work & performance communication and improvement & productivity. • Nationally recognised QualificationLength: Typically up to 20 weeks (depending on individual circumstances & company requirements)Target: Any office based member of staffEnrolment Session: 2.5 hours (max 12 per group)Other Sessions: Training sessions on the necessary tools & techniques, 3 x improvement projectsFunding: There may be funding available for this programme. Please contact us directly to see if any of your learners are eligible.This qualification is available at Level 3. www.businessimpactuk.com
  42. 42. Level 2 NVQ Diploma in PerformingManufacturing Operations (PMO)Programme: This NVQ at Level 2 covers a range of manufacturing processes which are common Benefits: to a variety of industries and sectors. It is suitable for operators engaged in a wide • Improved business range of production / operational processes. performance to assist in Confirmation of competence is assessed via winning contracts a series of on the job observations each with a review and is carried out during normal • Maximise profits and working hours. revenues • Helps reduce workplaceUnits: The qualification includes training which accidents could be in the following areas; workplace organisation, the identification and • Improves employee elimination of waste, operational morale and motivation effectiveness, team work & communication and improvement & productivity. Or can be • Highlights the skill of the agreed by the company to meet internal workforce to existing and requirements. potential customers • Buy into the bestLength: Typically up to 20 weeks (depending on methods of working from individual circumstances & company employees and maybe a requirements) starting point for a learning journeyTarget: Any staff on the shop floor involved in • Nationally recognised production & operations QualificationEnrolment Session: 2.5 hours (max 12 per group)Other Sessions: Training sessions on the necessary tools & techniques, 3 x on the job assessments & reviewFunding: There may be funding available for this programme. Please contact us directly to see if any of your learners are eligible.This qualification is not available at Level 3. “Experts in Training Nationwide”
  43. 43. Level 2 Certificate in Warehousing & StorageProgramme: It goes without saying that well organised warehousing & storage benefits a company. Benefits: It will improve productivity while creating a safer working environment. One way of • Improved business ensuring that is to have staff with the performance to assist in requisite skill levels. You can ensure they winning contracts do with a nationally recognised Warehousing & Storage Qualification; which will help them • Maximise profits and maximise their potential, improve their revenues knowledge and make them more motivated and productive. • Helps reduce workplace accidentsUnits: The qualification includes training which • Improves employee could be in the following areas; workplace morale and motivation organisation, the identification and elimination of waste, operational • Highlights the skill of the effectiveness, moving & receiving goods, workforce to existing and placing goods in storage, maintaining H&S in potential customers a logistics environment, process orders for dispatch, team work & communication and • Buy into the best improvement & productivity. Or can be methods of working from agreed by the company to meet internal employees and maybe a requirements. starting point for a learning journeyLength: Typically up to 20 weeks (depending on • Nationally recognised individual circumstances & company Qualification requirements)Target: Any staff that work in a Warehousing, Storage or Logistics EnvironmentEnrolment Session: 2.5 hours (max 12 per group)Other Sessions: Training sessions on the necessary tools & techniques, 3 x on the job assessments & reviewFunding: There may be funding available for this programme. Please contact us directly to see if any of your learners are eligible.This qualification is not available at Level 3. www.businessimpactuk.com
  44. 44. Level 2 NVQ Diploma in Business &AdministrationProgramme: This Level 2 NVQ Diploma in Business & Administration is designed for learners who Benefits: need to develop or consolidate their skills. • Improved time managementUnits: Units typically include; work in a business environment, communicate in a business • Increased productivity environment, solve business problems, deliver, monitor & evaluate customer service • A reduction in to internal & external customers, provide administrative errors reception services and produce documents in a business environment. • Improves employee morale and motivationLength: Typically up to 30 weeks (Depending on • Highlights the skill of the individual circumstances & company workforce to existing and requirements) potential customers • Buy into the bestTarget: Any individual that works in an administrative methods of working from role e.g. Admin Assistant, Secretary, Payroll. employees and maybe a starting point for a learning journeyEnrolment Session: 2.5 hours (max 12 per group) • Nationally recognised qualificationOther Sessions: Training sessions on the necessary tools & techniques and on the job assessments with reviews.Funding: There may be funding available for this programme. Please contact us directly to see if any of your learners are eligible.This qualification is also available at Level 3 “Experts in Training Nationwide”

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