In order to get a balanced view of performance the Best Value Performance Indicators (BVPI) cover four dimensions of performance:Strategic Objectives — why the service exists and what it seeks to achieveService Delivery Outcomes – how well the service is being operated in order to achieve the strategic objectivesQuality – the quality of the services delivered, explicitly reflecting users' experience of services, andFair access – ease and equality of access to services
Endhai corporate presentation 2013 june
Business value mattersCorporate Overview2013
Contents• Introduction• Service Offerings• Clients• Capabilities– Investments, People– Processes, methodologies– CoEs, Solutions, IPs– Eco system - industry, institutions,Channels, Partners• Flexibility– Engagement, Pricing, Deliverymodels• Focus• Case studies
IntroductionWhat does Endhai mean?Endhai (in Tamil) means father, signifies a collection of ones inherited experience; Experience with richknowledge and practical wisdom; Experience that helps in right solutions for businesses. Endhai alsomeans "cosmic father", a universal concept.A professionally managed, value basedOrganization, headquartered in Madurai, India; operatingacross the globePartnered with Technology giants like SAP, Ramco offeringtruly measurable servicesLeadership in Enterprise Solutions with 40+ Clients, 1000+Enterprise usersHeaded by professionals with huge global experience fromtop IT companiesPioneering “Rural-Plural” model, a proud rural-player withglobal standardsCore ValuesThink value for ClientsEnable agility andcompetitivenessSocial transformation usingRural empowerment
Introduction: Journey - so far…200720082009-10201120122013Founded E-Soft SolutionsSolutions partner for Ramco SystemsWon 3 clients – „Ramco on Demand ERP‟Sprout in Cloud computing services: 20+ Clients All India SAP Solutions partner, (EBM - Extended Business Member)Incorporated as Endhai Innovations (P) LtdRolled out SAP in 12 sites;Established Endhai Centre of Excellence & Solutions labLaunching Fru.IT, a metrics driven, IT value management solutionNew Services; New markets; India solution centre for an US client Preferred Technology Partner for Emerging Enterprises ₹1.5 Billion revenues 1,500 resourcesVision2015Focus verticalsTrading, DistributionManufacturingRetailHealthcareServicesLogisticsEducation
Introduction: Leadership profileJeyabalan R KFounder, Managing Director & CEOJeyabalan has over 20 years of versatile IT experience, played Strategic and tactical roles in Business, Delivery, Operationsand Building organizations.Prior to this, he was a Global VP (Manufacturing vertical) in Mahindra Satyam, instrumental in acquiring, sustaining FortuneGlobal Customers in US, Europe & Asia-Pac and witnessed growth > USD 100 million from clients likeSony, Ford, Nissan, Chrysler, BD, Flextronics, Goodyear, Levis, Unilever, M&M, Ashok Leyland, and more. Besides, hehandled Enterprise Solutions for Acer Computers (SE-Asia) and a Systems Consultant with Unilever India.Currently he is the secretary for Software Industries Development Association (SIDA), a NASSCOM affiliate. Also, hementors various Technical universities, Institutes in South India including Kalasalingam Univ, PSYCE on Technology &InnovationA Bachelor in Engineering from Bangalore University, Graduate Diploma in Global Business Leadership from HarvardBusiness School and U21Global.Led by people who handled FG500 clients with x100$Mn businesses for Tier 1 Cos.
Introduction: Leadership profileMuthu VelayuthamDirector & Business HeadMuthu Velayutham is part of leadership team, has 19+ years of industry experience with proven expertise in complexprogram / delivery / relationship management.He has acquired rich experience in managing high value / complex SAP, Microsoft, IBM and Sun based technologies /domains.He has internationally / domestically worked with Top Tier / Big 5 companies like IBM, Capgemini, LogicaCMG and L&TInfotech. He is a Graduate Engineer and Certified Project Management Professional, also certified in ITIL ITSM Foundation.Representative clients include LandsEnd, EDS, IBM, Ford, Hyundai, Travelers Insurance, Standard Life and INGLed by people who handled FG500 clients with x100$Mn businesses for Tier 1 Cos.
Clients: Representative List for SAP and Ramco ERP ServicesRich Client base and Delighted usersTrading, Distribution & Retail•TVS & Sons Parts-mart, Across Tamilnadu•Kapico Auto one India P Ltd, Coimbatore•SAF Holland (India), Madurai•SGJ & Sons Motors, Madurai•Jayavilas, Aruppukkottai, Madurai•Thyagaraja Automobiles, MaduraiProcess Mfg•Alpha Polymers, Salem•G Plast P Ltd, Coimbatore•Derrick Monofil, Nagerkoil•Bharat Rubber, Madurai•Chandru Ruber, Madurai•Himalayan Polycards, Madurai•Anju Rubber, MaduraiTextiles & Garments•JVS Exports, Madurai•C S M Textiles, Madurai, Coimbatore•Sakthi Cords, Madurai•Peps MattressEngineering•BIDASS, Trichy•SACS Power Pvt Ltd, Chennai, Madurai•Lakshmi Envirotech Pvt Ltd, Cochin•Yoke Engg, Coimbatore•Venkatrama Fabricators•VNC Electrodes, KarurLogistics•VNC Logistics, KarurHealthcare•KGS Scans & Labs, Madurai•Mohan Nurshing Home, Madurai•Velammal Medical College (Pharmacy)Agro and Foods•Banazrum Agro exports, Dindigul•Jupiter Lyes P Ltd, Cochin
Service Offerings: Blended Business flavorPartnersIntellectual PropertyEnable Agility and Competitiveness• Business Intelligence and Analytics services enables effectivedecisions in no time• Enterprise Mobility solutions for emerging businesses on the moveTransform Businesses• Deliver world class Enterprise Solutions like SAP, Ramco and helptransforming them as leaders in their segments• Continuously assess and provide solutions to manage the businessperformanceEnsure Business Health & Collaboration• “FruIT”, an innovative Business Value management solution foremerging enterprises• Various IT consulting and advisory framework to ensure theemerging enterprises have right/healthy technology stackTechnology agnostic. Business Friendly. Value driven
Service Offerings: Depth and BreadthIT Advisory and Consulting• Value Discovery and Delivery (vDaD)• Strategic Sourcing Support services (4S)• Consulting and Program managementEnterprise Solutions• ERP – SAP, Oracle, QAD, Ramco,• Business Intelligence & Data Warehousing• Enterprise mobility solutions• SaaS, PaaS, IaaSApplication management &Outsourcing services• Application maintenance and productionsupport• Managed ServicesProduct Engineering services• Embedded Solutions• Product TestingFocus. Comprehensiveness. Pragmatic
Capability: 8 Dimensions• SAP, Cognos Cloud, Enterprise mobility, Embedded , VLSITesting Java, Microsoft, Web TechnologiesTechnology skills• CRM, S&D, Supply chain, Manufacturing, After Sales andService, Finance, Human Capital Mgmt, Enterprise Asset MgmtBusiness process areas• Retail, Manufacturing, Health care, Education, Logistics, HiTech,ServicesIndustry Vertical domain• A proven process framework, undergoing certification processQuality / Process maturity• Led by certified PMPs, industry veterans• Project management training for employeesService Delivery• Client partner approach, Mapping the processes, Proactiveproposals, Account managementRelationship management• Agile / On demand resourcing with less lead times• Strong resource management networkResource Management• Governing committee member of NASSCOM affiliate, SIDA• Innovation partner for Kalasalingam University, PSYCEEco System
Flexibility in Business models (3M)Engagement• Joint Venture• Exclusive partner• Selective partner• Offshore Solution centre• Built-Operate-TransformDelivery• Collaborative Delivery• Managed services• Turn key / Projects• Professional servicesPricing• Outcome based• Fixed price• Time & Material
Investments: Endhai Centre of Excellence Fru.IT (Frugal Information Technology) Performance based IT Advisory solution Works above technology layer, Brings measurable business value for customers at “local” price SAP solutions lab Extension of Endhai‟s solution capability for emerging businesses (SMB segment) Add-On Solutions on SAP include Human Resources, Fleet management, Plant Maintenance, Sub contracting, QualityManagement Technology based Regional Support Centre for Social causes For Non profit / Social service organizations, by composing rural High school passed outs, Girls Mentoring a set of fresh rural Graduates for serious, impactful roles, thereby providing opportunities for them andreducing Total Cost of Services to Customers. A research facility with 5000Sqft inaugurated on 3rd June 2012 Presided by Madurai City Mayor, Eminent Business and Social Leaders To contribute “intrinsic value” to Clients, Employees and Society To incubate world class solutions To create better career options for aspirantsWhat we do?
Case studies (Representative list … not exclusive) Integrate Avionics solutions with SAP for a European Aerospace major Create a seamless experience between MRO (maintenance, repair and overhaul) and other business functions bybridging both systems SAP Business upgrade and tight integration with Ramco Avionics Solution Sustain revenues, manage Demand For one of the leading manufacturers of Soundproof Diesel Generators, acoustic enclosures SAP Business One roll out across multiple branches, factories and service network Improved supply chain and agility across ecosystem For an Industrial Services Association of Fabrication Engineering & Manufacturing units, in Trichy, (Supplier eco system forBHEL), with turnover of Rs. 50+ Crores and 419 members SAP implementation for it‟s production and sales offices Optimize operations for Textile exporter using Cloud Home Textiles Manufacturer & Exporter with turnover of Rs. 250+ Crores Implementation, support of Cloud based ERP for its 4 manufacturing facilities and business units IT portfolio consulting for a major white goods distributor BI consulting and Cognos Tm1 implementation for an US based vendor contract managementcorporation … and more.,Details available on demand
Focus: Think Client value every timeLeverage experience, ideate and craft aright solution for each clientCommunicate the benefits loud andclearly so that business adapts to it.Unified approach to delight Clients, notjust selling product licensesDeliverySolutionSalesBlend domain knowledge withtechnology skillsDelight the Clients; Empower the Team; Owe to Society
Endhai Innovations: Beyond Business…Endhai is building a rural based IT services group(Rural-PluralTM model)Creating more jobs for rural graduates at homeChecking talent movement to metros and help value creation, muchcash flows for rural IndiaBringing down total cost of services (TCO) for clientsHelping to promote rural economy as a wholeResponsible for Social development. Help inclusive growth for all stakeholders !
SAP Endhai Value PropositionEndhai‟s huge ERP experienceTop management commitmentStronger SAP practice and Solutions LabUnmatchable Post Go Live SupportBest Value & Flexibility from Location advantage
About BIDASS Industrial ServicesAssociation, Thuvakudi, Trichy• Non Profit association of Fabrication Engineering& Manufacturing units• Turnover: Rs. 50+ Crores• No. of Members: 419• No. Of Branches: 4• No of Manufacturing Plants: 2 (Oxygen and LiquidOxygen)Business Needs• No real time information of Inventory, Sales andShipments from individual branches• Manual and duplicate data leading to slow, inefficientoperations• Inability to track & manage vehicle usage• Difficulty in tracking and serving purchase indents from400+ membersSolution from SAP & Endhai Innovations• Implementation of SAP Business One ERP• Development of web portal for Customer‟sPurchase indents,• Development of Custom Vehicle Trackingsystem, Regulatory compliance reports such asAnnexure I & II• Standardization of Item master & InventoryBusiness Benefits• ONE SAP System that connects all branches andoperations• Members can make Purchase indents on Web-Portal andBIDASS can serve faster• Custom Vehicle Tracking system to track vehiclesusage, cost and runs it efficiency• Items standardized, good Inventory visibility• SAP reports / Business Intelligence to help to run thebusiness betterExperience: Improved supply chain and agility across ecosystemCase Study 1: BIDASS, Thuvakudi ,Trichy
About SACS Power• One of the leading manufacturers of SoundproofDiesel Generators, acoustic enclosures andassociated with Ashok Leyland• 65 years of manufacturing, retailing exp• Delivering DG Sets for various industries, in therange of 20KVA to 2000KVA• Has a manufacturing unit in Madurai, Selling inmost cities of Tamilnadu, KeralaBusiness Needs• Business grows due to power situation in TN, but thecurrent system is not scalable• No real time information of Inventory, Sales andShipments from any location• Manual and duplicate data leading to slow, inefficientoperations• Top management team keeps traveling and they needan ERP to manage on the moveSolution from SAP & Endhai Innovations• Implementation of SAP Business One ERP for itsCorporate Office in Chennai, production unit inMadurai, 6 Sales and Service offices acrossTamilnadu• Standardization of Item master & InventoryBusiness Benefits• SAP Business One seamlessly integratesCorporate, Plant and all branch operations• High visibility into the overall business and trace-abilityinto every single transaction• Ability to see through the cost structures and tune theprofitability and sustain the growth• Items standardized, good Inventory visibility• SAP reports / Business Intelligence to help to run thebusiness betterExperience: Sustain revenues, manage DemandCase Study 2: SACS Power, Chennai, Madurai
About JVS Export, Madurai• Home Textiles Manufacturing Units• Turnover: Rs. 250+ Crores• No. of Customers: 30• No. Of Branches: 7• No of Manufacturing Plants: 2 (Dying andStretching)• No. of Products: 50Business Needs• Poor utilization of raw material and over inventory• Inability to track Subcontracted items and receipts• Manual tracking customer orders and frequent Aircargo shipments due to last minute effort• Unavailability of key business metrics, affected qualityof decisions makingSolution from Endhai Innovations• Implementation of a single ERP instance with allbranches• Studied and developed a custom subcontractmodule for their unique processes• Development of custom reports for managementand function heads• Training, Support for 100+ users over 12 monthsBusiness Benefits• Elimination of redundant data capturing & manualerrors• Better tracking of Customer Orders, plannedshipments and faster payment collections• Streamlined materials management and subcontractactivities• Better Control of key business processes and quickerdecisionsExperience: Optimize operations for Textile exporter using CloudCase Study 3:JVS Export, Madurai
Investments: Industry Centers Of Excellence• Business Analysts Program• Functional Training• Requirement Understanding &Value Add in Projects• Customer Interaction & PMO• Knowledge Management• Learning CDs• Joint development approach withcustomer on identified problem• Alliances with domain /technology vendors• Solution consulting / architecting/ prototyping• Build business case / Executesolution• Industry Experience• Solution Architecting• Technology Specialization• Alliance partnershipsProcess ExpertsDomain Experts• Program Management• Change Management• Best PracticesCollaborative SolutiondevelopmentInfuse Domain KnowledgeCoE• Identify common industryproblems• Prototyping of future solutions byexpert team• Alliances with domain /technology vendors• Alliances with academic andresearch institutes like IIT, CMU• Industry Specific IP creationIndustry Solution R&DTechnology Experts
Endhai SAP Practice: Nurturing high-end solutionsService Management• Process Centricity: Set of processes toreceive, record, acknowledge and respond toClient service requests on time• Client centricity: Top management reviews onend-to-end services cycle to ensure that theClients are delightedImplementation strengths• Consultants with rich ERP implementationexperience (40+ Clients, 1000+ ERP users)• Implementation Consultants trained by SAPProduct experts (Intense training by SAPIndia, Bangalore)• Deep domain knowledge across business areasTechnical proficiency• Businesses grow and IT needs too increase• Having proficient technologists are important toaddress clients faster• Professionals with 15+ years experience acrosstechnologies around most SAP technologiesRelationship Management• Liaising between a growing Client and a worldclass product vendor like SAP is often a delicatetask• Endhai is a nationwide SAP Sales and Solutionpartner, can help clients effectively to manage theirApplication licensesIndustry domain + Business Process + Technology skills = Best Fit solutions for clientsA solid service foundation promotes Solutions and Sustainability
Endhai SAP Service OfferingsConsultingSAP ArchitectureEnterprise Data MgmtEnterprise BIESOA RoadmapEnterprise MobilityEnterprise IntegrationFIN Consolidation/ Global COABalance ScorecardRegulatory ComplianceGlobal Supply ChainBusiness / IT Transformation/ TCO reductionIndustry Solutions & CompositesDomain SolutionsSMB Vertical Templates/ SaaSAnalyticsVersion Upgrade/ MigrationBlue Printing/ Template DesignImplementation/ Template RolloutsSAP Implementation & Global TemplatesChange Mgmt/ TrainingManaged Services - HostingApps Enhancement & MaintenanceApps Maintenance & SupportTesting & AutomationMonitoring/ OperationsGlobal Support/ Help DeskBT, Modernization & UpgradeGlobal Consolidation/ Rationalization/ SLOTransformation Consulting/ TCO reductionBenefit Optimization/ InnovationSAP Apps DevelopmentCustom DevelopmentSAP Strategy / Architecture/ SLOSAP App OutsourcingComprehensive set of value offerings