Kwelanga Company Profile

CompanyProfile
www.kwelangatraining.co.za
“Shedding Light on Skills Development”

P
ROFESSIONALIS
M
INNOVATION
EXCELLENCE
COMMUNICATION
INTEGRITY
INTEGRITY:Honesty,Respect
, Transparency, Reliability, Trust, Loyalty. COMMUNICATION: Tea
m
W
ork,ConstructiveCritisism.
EXCELLENCE:ResultsDriven,Deli
ver on
Promises, Balance, Self Improvement. MOTIVATION
FOR
IN
NOVATION.PROFESSIONALISM.
KwelangaValues

Tableof
Contents
Tel: 0861 KWELANGA (0861 593 526)
Fax: 086 648 6146
Email: info@kwelangatraining.co.za
web: www.kwelangatraining.co.za
Why Kwelanga as your Training Partner.........................02
Kwelanga Training: Knowledge and Expertise............................ 02
Return on Investment in the Workplace................................... 02
Accredited Training........................................................... 02
BB-BEE.......................................................................... 02
Kwelanga Vision Statement........................................02
Kwelanga Mission Statement......................................02
What Makes Kwelanga Unique.....................................03
Electronic “toolbox”................................................................... 03
Contact the Coach - Post Course Support........................................... 03
On-line Electronic Pre & Post Course Evaluation................................... 03
Post Course Training Reports.......................................................... 03
Course Overviews....................................................05
Structured Communication............................................................ 05
Brilliant Business Writing Skills.................................................................... 05
Professional Report Writing Skills................................................................. 05
Minute Taking for Meetings......................................................................... 05
Perfect Presentation Skills......................................................................... 06
Negotiating for Results.............................................................................. 06
Communication Intelligence........................................................................ 06
Quality Customer Service........................................................................... 07
Telephone Excellence................................................................................ 07
Essential Assertiveness Skills....................................................................... 07
Business Value Programme............................................................ 08
People Management & Leadership................................................................ 08
Emotionally Intelligent Leadership............................................................... 08
Project Management................................................................................. 08
Supervisory Skills ................................................................................... 08
Chairing & Managing Business Meetings.......................................................... 09
Change Management................................................................................. 09
Employee Management Programmes................................................. 10
Performance Management........................................................................... 10
Coaching & Mentoring................................................................................ 10
Interviewing Skills.................................................................................... 10
Initiating a Disciplinary Hearing.................................................................... 11
Chairing a Disciplinary Hearing..................................................................... 11
Managing Workforce Discipline..................................................................... 11
Corporate Life Skills.................................................................... 12
Problem Solving & Decision Making................................................................ 12
Managing Time for Results.......................................................................... 12
Stress Solutions at Work............................................................................. 12
Conflict Resolution.................................................................................... 13
Diversity in the Workplace.......................................................................... 13
Business Image & Corporate Etiquette............................................................ 13
Testimonials...........................................................14
About Kwelanga Training...........................................15
Kwelanga Vision Statement........................................................... 16
Kwelanga Mission Statement.......................................................... 16
Location - Business skills training in SA.............................................. 17
Training Approach....................................................................... 17
Kwelanga’s Facilitators................................................................ 17
On-site Group Training................................................................. 18
Kwelanga Discount Training Vouchers................................................ 18
Kwelanga Training’s Clients........................................................... 19
Training Calendar January - June 2012.............................................. 20
Training Calendar January - June 2012.............................................. 21
Section 1
Section 2
Section 3
Section 4
01kwelanga training | company profile

WhyKwelangaas
yourTrainingPartner?
Kwelanga Training: Knowledge and Expertise
The directors, staff, expert trainers, registered assessors and moderators employed by Kwelanga
Training have numerous years’ experience in facilitating outcomes-based business skills training
programmes. Clients can be confident that Kwelanga’s courses teach real-world skills showing measurable
improvements in performance and productivity in the workplace.
Return on Investment in the Workplace
Utilising a unique post course electronic “toolbox” for delegates and on-line evaluation tool for clients
we offer measurable training solutions providing return on investment in the workplace. Our training
approach ensures that knowledge acquired is applied successfully, adding real value and making a visible
difference to work performance.
Accredited Training
Kwelanga Training has been awarded FULL ACCREDITATION as a Provider of Education and Training with the
Services Seta. We have been audited on our quality process and surpassed all the industry requirements
with regard to our training material, methodology, facilitator qualifications and customer service systems.
BB-BEE
Kwelanga Training prides itself on having been awarded with the B-BBEE verification status of a Level 2
Contributor with a 125% BEE Procurement Recognition Level.
Clients can be confident that Kwelanga’s
courses show measurable improvements in
work performance and productivity.
section 1
Kwelanga | from the sun
02

WhatMakesKwelangaUnique?
“Contact the Coach” – Post Course Support
Kwelanga Training strongly believes learning should include on-going assistance following training. Delegates
can “Contact the Coach” via email or telephonically if they need support with additional queries/questions
regarding the application of theory covered during the course at any time following the course.
On-line Electronic Pre & Post Course Evaluation
Utilising our unique on-line pre and post course evaluation tool we offer measurable training solutions
showing return on investment in the workplace. This form of evaluation delivers important feedback to
our clients by determining the impact of training and relating it to the benefit the organisation has gained
through our training programmes.
Post Course Training Reports
The post course training report covers the facilitator’s observations and feedback, commenting on how
delegates received the training, motivation, team dynamics and attitude of participants. The report also
lists suggestions, strategies and recommendations to help our clients achieve their goals following training
and assisting with long-term change in the workplace.
Electronic “Toolbox”
All delegates receive a unique post course electronic “toolbox” containing additional
resources specific to the training programme attended. The information on the
Kwelanga USB memory stick includes case studies; exercises, templates and other
useful material assisting delegates to implement and reinforce the new skills acquired.
section 2

CourseOverviews
section 3
Education is the most powerful weapon which you
can use to change the world
Nelson Mandela
Structured Communication
1 Brilliant Business Writing Skills
2 Professional Report Writing Skills
3 Minute Taking for Meetings
4 Perfect Presentation Skills
5 Negotiating for Results
6 Communication Intelligence
7 Quality Customer Service
8 Telephone Excellence
9 Essential Assertiveness Skills
Business Value Programmes
1 People Management Leadership
2 Emotionally Intelligent Leadership
3 Project Management Fundamentals
4 Supervisory Skills
5 Chairing Managing Business Meetings
6 Change Management
Employee Management
Programmes
1 Performance Management
2 Coaching and Mentoring
3 Interviewing Skills
4 Initiating a Disciplinary Hearing
5 Chairing a Disciplinary Hearing
6 Managing Workforce Discipline
Corporate Life Skills
1 Problem Solving and Decision Making
2 Managing Time for Results
3 Stress Solutions at Work
4 Conflict Resolution
5 Diversity in the Workplace
6 Business Image Corporate Etiquette

course overviews
StructuredCommunicationProgrammes
Brilliant Business
Writing Skills
WHAT THIS COURSE CAN DO FOR YOU
• Write clear, professional,
correct and effective business
documents.
• Improve writing through
planning and organising.
• Using plain, up-to-date
language in business writing.
• Drafting and editing of business
documents.
• Checking for accuracy and
factual correctness.
• Using appropriate grammar.
• Identify effective information
transfer – style and tone.
Accredited to Unit Standard
ID: 12153
NQF Level: 4, 5 Credits
Duration: 2 days
Professional Report
Writing Skills
• Present credible and
professional reports for
management evaluation.
• Writing and improving the
quality of business reports.
• Plan, write and edit reports
ensuring focus and content are
appropriate.
• How to select format, structure
and layout.
• Presenting information
differently: text, graphs,
tables, and diagrams.
• Ensure document sequence is
logical and meaningful.
• Organising and structuring
technical text appropriately.
ID: 110023
Duration: 2 days
Minute Taking
for Meetings
• The purpose and objectives of
minutes of meetings.
• Identify different types of
minutes.
• Plan and prepare services for
meetings.
• Producing a well-constructed
agenda.
• Utilising resources including
chairperson, committees,
members.
• Accurate recording and
producing of minutes.
• Distributing minutes correctly -
keeping to a timeframe.
ID: 13934
Duration: 1 day
21 3
Brilliant course. It will
definitely add value in
my day to day business
conduct.
Absolom Mfumadi ~
WRSETA
One of the best and
most informative
courses I have
attended – thanks!
Marelize Snyman ~
Telkom SA
Excellent course
and presenter.
It exceeded my
expectations.
Lena Dreyer ~
Vaal University of Technology

Perfect
Presentation Skills
• Conduct professional, effective
and influential presentations.
• Overcoming the “fear factor” –
improve self-confidence.
• The presentation process from
planning to question answer
sessions.
• How to effectively analyse the
audience.
• Successfully interact with
audience and maintain good
group dynamics.
• Using appropriate visual aids to
enhance the presentation.
• Reinforce the message - key
words, pace, pause, body
language.
ID: 119472
Duration: 2 days
Negotiating for
Results
• Becoming a professional and
effective negotiator.
• Identifying and improving your
negotiating style.
• Preparation - information
gathering and goal setting.
• Developing strategies and
techniques for successful
negotiations.
• Gaining confidence – persuasive
and assertive skills.
• Identify and negotiate the best
deal/outcome possible.
• Understand the key skills
and processes for successful
negotiations.
ID: 13948
Duration: 2 days
Communication
Intelligence
• Understanding communication
anchors.
• Building relationships - the
importance of trust.
• Observing and recognising body
language.
• Personal communication - the
tools of effective conversations.
• The psychology of personal
image.
• Anchoring new skills and
interrupting old patterns.
• Positive interactions -
developing emotional
responsibility and personal
power.
Aligned to Unit Standard
ID: 8968
Duration: 2 days
course overviews
StructuredCommunicationProgrammes
654
A very well organized
and well executed
training course.
I learnt a lot
The way we
communicate with
others and with
ourselves ultimately
determines the
quality of our lives.
Nomampondo Camane ~
Roche Products
Anthony Robbins ~
Excellent, interactive
course. The trainer
was brilliant and
very inspiring.
Roshanthi Govender ~
Vodacom
06

Essential
Assertiveness Skills
• Improve interpersonal skills to
communicate successfully.
• Techniques for developing
and improving confidence in
business.
• The value and effectiveness of
assertive behaviour.
• Advantage of assertiveness
compared to passive or
aggressive behaviour.
• Adapting to different situations
to your advantage.
• Using positive and transparent
assertive communication.
• Communicating and
co-operating with customers,
management and team
members.
ID: 9506
Duration: 1 day
Telephone
Excellence
Quality Customer
Service
• Using the telephone effectively
in a business environment.
• Importance of answering the
call in a professional manner.
• Telephone etiquette - portraying
a polite / friendly image.
• Improving service levels to
external and internal customers.
• Writing accurate messages and
communicating timeously to
the recipient.
• Transferring the calls and
keeping the customer informed
of delays.
• Dealing with difficult callers.
• The impact on you and your
organisation of providing
professional service.
• Treating customers with respect
– maintain a professional
relationship.
• Communicating with customers
effectively and confidently.
• Handling queries - listening
skills and acknowledge
understanding.
• Building customer relations
for the future - maintaining
continuity.
• Handling conflict - dealing with
complaints and irate customers.
• Take personal responsibility for
each customer – really care.
ID: 14348
ID: 7789
Duration: 2 daysDuration: 2 days
87 9
The course was
fulfilling and
relevant to my day
to day work. I truly
appreciate every
moment.
It is not the mountain
we conquer but
ourselves.
The goal as a company
is to have customer
service that is not
just the best but
legendary.
Poppy Phatshoane ~
SAMRO
Sir Edmund Hillary ~
Sam Walton ~
Founder of Wal-Mart

course overviews
BusinessValueProgrammes
Josephine Mtshweni ~
Bidair Services
People Management
Leadership
• Explore management principals
required to run a successful
business.
• Planning, setting objectives and
organisational skills.
• Maintaining control –
monitoring, assessing and
delegating.
• Developing your leadership
style.
• Improving problem solving and
decision making skills.
• Developing people skills
– maximising effective
communication.
• Leading successful teams -
motivation and the importance
of trust.
• Implementing skills and
strategies to manage and
resolve conflict
ID: 14667
Duration: 3 days
1
Brilliant job – I
would recommend
this training to any
manager.
Project Management
Fundamentals
Emotionally Intelligent
Leadership
• Understanding the nature
and organisationl structures
involved in a project.
• Roles and responsibilities of
project sponsors, managers,
members and stakeholders.
• Understanding processes and
activities within project
management.
• Creating sustained, focused
and motivated teams.
• Solve problems, identify
solutions and apply corrective
action steps.
• Effective communication -
working successfully with the
project team.
• Successfully complete projects
through risk management and
control procedures.
• Emotional intelligence and
the impact on leadership.
• Developing self-awareness
and control.
• Becoming an effective leader
and communicator.
• Emotional intelligence,
self-management and
organisational effectiveness.
• Social awareness: empathy
and social skills.
• Relationship development
and management.
• The personal emotional
blueprint - understanding
and managing emotions.
ID: 120372
ID: 252031
Duration: 3 daysDuration: 2 days
32
I learned so much
from this training, my
expectations were met
and I will be able to
use these skills in the
workplace and other
projects in future.
The course has given me
a great deal of knowledge
and equipped me to
positively change
my work home
environment.
Zanele Hadebe ~
The Competition Commission
Patricia Hilly ~
Royal Swaziland Sugar Corp
08

Supervisory
Skills
Chairing and Managing
Business Meetings
Change
Management
• Becoming an effective
supervisor - understand the
management process.
• Leadership and adapting to
individual personality styles.
• Strategic planning, setting
objectives, controlling and
delegating.
• Communication skills: listening,
assertiveness and interpersonal
skills.
• Leading successful teams –
motivation and building trust.
• Understand meeting
procedures, run and control
meetings effectively.
• Up to date business writing
skills and e-mail etiquette.
• Chairing meetings and
maintaining effective control.
• Following correct meeting
procedures.
• To clarify the purpose and
objectives of meetings.
• Identifying types of meetings
and legal issues.
• Understanding the role of
committee members.
• Applying different types
of agendas.
• Writing accurate minutes
to meet the objectives.
• Understand why change in
business need to be managed.
• How change impacts individuals
and why people resist change.
• Dealing with resistance to
change.
• The critical role and application
of communication during a
change.
• Tools for managing change
and dealing with resistance
to change.
• Understand the process
individuals go through when
faced with change.
• Writing accurate minutes
to meet the objectives.
A Specialised
Kwelanga Training
Programme
Aligned to SAQA’s Unit Standard
ID: 13934
A Specialised
Kwelanga Training
Programme
Duration: 2 days Duration: 1 day Duration: 1 day
4 5 6
This course has added
great value to me
personally. I’m confident
that I will be a great
leader to my team.
We don’t have a lot of
process at Apple, but
that’s one of the few
things [meetings] we do
just to all stay on the
same page.
Change is the law of
life and those who look
only to the past or present
are certain to miss the
future.
Sibongile Tshabalala ~
Interwaste Steve Jobs ~
Apple
John F. Kennedy ~

Interviewing Skills
• Learn a systematic and legal
approach for evaluating
applicants
• Documenting staff selection
procedures
• Develop accurate and complete
job analyses
• Advertising for shortlist
candidates for selection interview
• How to thoroughly review
employment applications
• Planning, conducting and
controlling the interview
• Making employment decisions
and concluding contracts
ID: 15235
Duration: 1 day
Performance
Management
• Performance planning – setting
standards and objectives.
• Responsibilities of managers and
employees.
• The performance assessment and
review process.
• Rating performance – ensure
fairness and consistency.
• Performance feedback –
corrective coaching.
• Progressive discipline steps.
• Counselling and coaching towards
improvement.
• Guidelines for applying
performance management
strategies.
A Specialised
Kwelanga Training
Programme
Duration: 2 days
Coaching and
Mentoring
• Prioritising performance targets –
building capacity.
• Setting objectives towards an
action plan and agreed goals.
• Managing needs and expectations
– building trust and respect.
• Essential communication skills –
listening, questioning and rapport.
• Understanding individuals –
personality types and learning
styles.
• Building positive relationships to
support and empower.
• Coaching programmes to
developing capability and
motivation.
• How to give effective, honest and
constructive feedback.
ID: 114215
Duration: 2 days
course overviews
EmployeeManagementProgrammes
2 31
People are not your
most important asset.
The right people are.
Agha Hasan Abedi ~
Benjamin Disraeli ~
Jim Collins ~
The conventional
definition of
management is
getting work done
through people, but
real management is
developing people
through work.
The greatest good you
can do for another is
not just to share your
riches but to reveal to
him his own.
10

Initiating a
Disciplinary Hearing
• Understanding progressive
discipline in the workplace.
• Purpose and implementation of a
disciplinary code.
• Prepare, investigate and
formulate appropriate charges.
• Identify and deal with disciplinary
matters at the on set.
• The difference between
misconduct and poor
performance.
• Responsibilities of an initiator
before, during and after a
hearing.
• Preparing and questioning of
witnesses.
• Post hearing procedure –
documenting findings.
ID: 11286
Duration: 1 day
Chairing a
Disciplinary Hearing
• Understanding the purpose of the
chairperson.
• Understand the laws of evidence
and how it is applied in a
disciplinary hearing.
• Understand the roles and
responsibilities of all parties in
the disciplinary hearing.
• Learn how to conduct and
manage the hearing.
• Learn how to Take a decision as
to sanction.
• Understanding the documentation
process of the hearing.
ID: 10985
Duration: 1 day
Managing
Workforce Discipline
• The difference between
misconduct and poor
performance.
• Determining the disciplinary
route to follow.
• Differentiating between ill
health, incapacity and poor work
performance.
• Dealing with issues relating
to substance abuse in the
workplace.
• Learn how to manage and control
absenteeism.
• Consultative process to be
followed when dealing with poor
work performance.
A Specialised
Kwelanga Training
Programme
Duration: 1 day
654
Jim Rohn ~
We suffer one of two things. Either the pain of discipline or the pain of regret. You’ve
got to choose discipline, versus regret, because discipline weighs ounces and regret
weighs tons.

Stress is not what
happens to us. It’s
our response TO what
happens. And RESPONSE
is something we can
choose.
Managing Time
for Results
• The time management matrix -
identifying urgent tasks.
• Planning proactively using time
management tools.
• Time efficient work plans,
daily action plans and diary
management.
• Increasing productivity by
overcoming procrastination.
• Organise, manage and prioritise
in terms of urgency and
importance.
• The principle of balance between
all life aspects.
• Planning and following a work
schedule to achieve goals.
• Personal organisational skills.
ID: 14342
Duration: 1 day
Problem Solving and
Decision Making
• Increase your awareness of
problem solving steps and problem
solving tools.
• Distinguish causes from symptoms
to identify the right solution for the
right problem.
• Identifying your own problem
solving and decision making style.
• Thinking outside the box - work
towards creative solutions.
• Practical application – individual
participation and action steps.
• Recognize the top ten rules of
good decision-making.
• Develop the confidence to tackle
problems and make effective
decisions.
A Specialised
Kwelanga Training
Programme
Duration: 2 days
Stress Solutions
at Work
• Understand the concept of stress
and target stressors in work and
life.
• Stress and the effect in business
on performance, health and
happiness.
• Recognize stress symptoms and
physical, mental and emotional
reactions.
• Strategies to handle pressure and
change negative patterns.
• Action plans and lifestyle choices
for optimal health and wellbeing.
• Goal setting to maximize success
and life management.
• Identifying positive and negative
stressors in work and life.
• Assessing the work/life balance
wheel.
ID: 15096
Duration: 1 day
course overviews
CorporateLifeSkillsProgrammes
321
Excellent facilitating
skills and good
practical examples.
Khomotso Bosaka ~
Smollan Group
Maureen Killoran ~
Nonkqubela Bantubani ~
Medical Research Council
The course was
wonderfully delivered
and very interactive.
12

Conflict Resolution
• Sources of conflict, including
perceptions and assumptions.
• Social styles as a way of
understanding reactions to
conflict.
• Adult positioning -
professionalism, ethics, values
and courtesy.
• Problem solving, mediation and
the negotiation approach.
• Implementing skills and strategies
to manage and resolve conflict.
• Develop the confidence to tackle
conflict effectively.
• Resolving conflict in teams -
how to implement a solution.
ID: 114226
Duration: 1 day
Diversity in the
Workplace
• Professional strategies for
adjusting to new environments
and cultures.
• Explore elements of cultural
diversity in South Africa.
• Understanding the etiquette and
attitudes of other cultures.
• How differences in values,
practices and etiquette create
misunderstandings.
• Explore barriers to diversity
(e.g. assumptions, prejudice,
stereotyping).
• Celebrate Diversity –
A Way Forward.
• Create a corporate culture
in which ‘shared values’ are
expressed.
• Becoming a positive role-model.
ID: 244579
Duration: 1 day
54
Rina Mienie ~
GOBA
Dorothy Thompson ~
Albert Einstein ~
I have never attended
a workshop where
the trainer kept my
attention …. I learnt
so much and was very
sorry when the day
was over. Well done.
Peace is not the
absence of conflict
but the presence of
creative alternatives
for responding to
conflict.
The world we have
created is a product of
our thinking; it cannot
be changed without
changing our thinking.
Business Image
Corporate Etiquette
• Importance of first impressions
and how they are created.
• Professional interaction with
internal and external customers.
• Working with others - appropriate
behaviour and courtesy in
business.
• Value and impact of
communicating a positive
attitude.
• Understanding business dress
code.
• Marketing yourself through body
language.
• Managing potentially conflicting
situations through appropriate
behaviour.
• Etiquette on the telephone –
personal calls, cell phones and
confidentiality.
• Email Etiquette.
ID: 14359
Duration: 1 day
6

Testimonials
“The Kwelanga team is brilliant at being on time with all their programmes,
sending highly qualified, friendly and competent facilitators to facilitate
the course. As a coordinator for all the Support Staff Learning Programmes,
Kwelanga has been an absolute pleasure to work with. The knowledge that they
will do what I have asked with the utter most efficiency is very comforting.”
Jax Brown ~ Deloitte Touche
“Kwelanga training is one of the best … everything is run professionally. The
training material is straight to the point and so informative. The facilitator’s
skills are one of the best I have ever seen - perfect, knowledgeable and simply
the best making sure that everybody understands and encourages participation
amongst the attendees. Thank you”
Mike Makwala ~ Palabora Mining Company
“I would like to thank the facilitator for her valuable contribution to my
development and in my career. Skills learnt at the training will become lifetime
attributes. Thank you to Kwelanga training for creating such courses that make
a difference in organisations and individuals within those organisations.”
Pelokazi Madlingozi ~ Proactive Health Solutions
“Thank you for arranging the course content as per our requirements. It was very
informative, interesting and self-introspective. There was a lot of interaction
and fun but also lots of good principles that we were able to take away. An
excellent trainer – he fulfilled all our stipulations. Thank you for sharing your
knowledgeandformotivatingustowanttobecomebettermanagersandleaders”
Janine Ragusa ~ Pilot Crushtec
“Thank you for the telephone excellence training done with my team. I can see
thedifferenceintheattitudeofthepeople,andIcanactuallyhearthemusingthe
skillsthattheyacquired. Theteamspiritisthethingthathasimproved,themost,
and I can trace it back to the days that we spent away from the office, in training”
Karen Whittal ~ Protea Chemicals
“Thank you for incredible training over the last three weeks. The training
was exceptional; the team is not only extremely inspired, they are also well
equipped. Our group is diverse in every possible permutation, and the facilitator
was able to masterfully get them to all look at their jobs a little differently. I
hope for many opportunities to collaborate in the future.”
Jeanne Loubser ~ Van Der Vyver Transport
“I would like to extend a big thank you Kwelanga Training for allowing me
the opportunity to attend the Emotionally Intelligent Leadership course and
participate and find out for myself what the training is all about. The training
was extremely professional and the facilitator totally captivating and very
dynamic, also passionate about her subject. I thoroughly enjoyed my two
days. We will definitely in future make use of your facilities and your many
training courses offered.”
Vivienne Marais ~ Makrosafe Holdings (Pty) Ltd
14

AboutKwelangaTraining
section 4
‘Kwelanga - from the Sun’ is a warm, vibrant, energy driven business skills
training organisation proudly managed by a professional team of experts in
the field of learning and development.
The primary objective of our training is to ensure that the knowledge
acquired is applied successfully, adding real value and making a visible
difference to work performance in the business environment.
www.kwelangatraining.co.za
15

KwelangaTraining
Vision
To be an innovative training provider of excellence, embracing the
sharing of skills to uplift and empower all individuals.
Mission
Kwelanga Training will deliver:
Innovative solutions through:
• Measurable training methodology
• Ongoing research and development
• Cutting edge application
Excellence through:
• Professional business partnerships
• Quality assurance
• Value creation through Return on Investment
Uplifting of individuals through:
• Motivation, inspiration and enrichment
Kwelanga Training is committed to
ensure that knowledge acquired:
• Is applied successfully
• Adds real value
• Makes a visible improvement to
work performance and productivity
Kwelanga Training is dedicated to being
proactive in improving the South African
community through social responsibility
initiatives.
Motivate your people, train them, care about
them and make winners of them.
JW Marriot - Chairman Marriot Corporation
16

Location
Business Skills Training in Southern Africa
Kwelanga Training has offices based in Johannesburg and Cape Town and presents public training
courses at corporate venues in Johannesburg, Pretoria, Cape Town and Durban. On-site group training
can be presented at any location in Southern Africa – our facilitators will train at your premises.
TrainingApproach
Kwelanga’s training courses have a strong focus on an outcomes based approach. The programmes are
facilitated on a highly interactive basis encouraging active delegate participation using:
Our team of expert trainers challenge delegates encouraging active participation through:
• Role-plays
• Break-away Sessions
• Relevant business exercises
• Demonstrations
• Questionnaires
• Discussion activities and
• Case studies
High emphasis is placed on learning through ‘doing’. Delegates are presented with real life and workplace
case studies ensuring they develop the knowledge and confidence to take their enhanced skills back into the
business environment and apply them successfully. The facilitators create a comfortable environment where
delegates can evaluate their skills, generate ideas and identify solutions to problems.
Kwelanga’sFacilitators
All the trainers, registered assessors, moderators and development staff have numerous years of experience
in facilitating outcomes-based business skills training programmes. Kwelanga Training ensures that course
leaders are subject matter experts in each area of specialisation.
Detailed confidential delegate evaluation forms guarantee a consistent quality assessment of our programmes.
Training sessions are evaluated regularly by the Kwelanga Management Team ensuring the highest standards are
maintained and that new trends in the field of training and development are implemented where necessary.
Discounted group rates apply for in-house
business skills training courses.

Save50%onPublicCourses!
Your business is only as good as your
people, help them grow.
For organisations sending multiple staff members to public courses, Kwelanga
Training offers a discount voucher program. Blocks of training units offer significant
savings of typically 50% or more. Benefits to our clients include:
• Receive best standard discount available with Kwelanga Training.
• Maximize training spend while not compromising on quality.
• Assist your training budget meet objectives set at the beginning of the financial year.
• Flexibility provided – vouchers are freely transferable between staff members.
• Valid for 12 months from date of purchase and not subject to price increases.
• Pay only one invoice for all your public training course requirements.
• Schedule training across your financial year in all major locations.
Vouchers can be used for any course on the public calendar in Johannesburg,
Pretoria, Cape Town or Durban.
On-siteGroupTraining
Kwelanga Training presents professional in-house courses customised to suit each organisation’s specific skills
requirement. Professional business partnerships are cemented with our clients by analysing specific needs to
ensure training objectives and outcomes are guaranteed.
For all in-house group sessions we offer the opportunity for our clients to measure this impact through a
unique return on investment projection.
18

• ACSA
• Bay Precision and Mining
• Chep SA
• City of Johannesburg
• Competition Commission
• Deloitte Touche
• Denel Dynamics
• Department of Education
• Department of Environmental Affairs
• Department of Labour
• Department of Sport Recreation
• Department of Land Affairs
• Drake and Skull
• Etana Insurance
• Exxaro
• FNB Commercial
• Garmin
• Goldfields Business Leadership
• Independent Development Trust
• Innovation Group
• IRCA Global
• Lombard Insurance
• Maitland Trust Limited
• Man Turbo South Africa
• Media 24
• Metropolitan Health Corporate
• Mix Telematics Enterprise
• Netcare
KwelangaTraining’sClients
Our comprehensive programmes have provided successful training solutions for the following
organisations:
• NHLS
• NICOC
• North West University
• Performance Based Outsourcing
• Philips South Africa
• Pilot Crushtec SA
• Rand Mutual Assurance
• RNA Distribution
• Robert Bosch (Pty) Ltd
• Roche
• SARS
• SA Reserve Bank
• SABC LTD
• Sanlam Healthcare
• Simba (Pty) Limited
• Smollan Group SA (Pty) Ltd
• Stefanutti Stocks Building
• St Peters College
• St Stithians College
• Telkom
• Transnet
• Topexec Management Bureau
• Trudon (Pty) Ltd
• TNT Express Worldwide
• University of Zululand
• Virgin Atlantic
• Vodacom (Pty) Ltd
• WBHO Construction
Do what you do so well that they will want
to see it again and bring their friends.
Walt Disney

STRUCTURED COMMUNICATION PROGRAMMES
COURSE RATE JHB CPT PTA DBN
Brilliant Business Writing Skills R3 900
16-17 Jan 21-22 Jan 27-28 Feb 28-29 Jan
11-12 Apr 22-23 Apr 30-31 May 8-9 Apr
Communication Intelligence R3 900
27-28 Feb 5-6 Mar 21-22 Jan 21-22 Jan
28-29 May 6-7 Jun 8-9 Apr 2-3 Apr
Essential Assertiveness Skills R1 900
23 Jan 20 Feb 25 Feb 11 Mar
29 Apr 22 May 22 May 3 Jun
Minute Taking for Meetings R1 900
11 Mar 30 Jan 1 Feb 6 Feb
10 Jun 24 Apr 24 Apr 8 May
Negotiating for Results R4 700
27-28 Feb 14-15 Jan 16-17 Jan 14-15 Mar
6-7 Jun 15-16 Apr 25-26 Apr 20-21 Jun
Perfect Presentation Skills R4 700
21-22 Jan 11-12 Feb 4-5 Mar 11-12 Feb
22-23 Apr 13-14 May 3-4 Jun 13-14 May
Professional Report Writing Skills R3 900
25-26 Feb 14-15 Mar 14-15 Jan 12-13 Mar
23-24 May 13-14 Jun 15-16 Apr 4-5 Jun
Quality Customer Service R3 500
19-20 Mar 18-19 Feb 7-8 Feb 30-31 Jan
18-19 Jun 20-21 May 9-10 May 18-19 Apr
Telephone Excellence R3 500
7-8 Feb 16-17 Jan 14-15 Mar 18-19 Feb
9-10 May 8-9 Apr 13-14 Jun 20-21 May
*Rates are exclusive of VAT. *DISCOUNTED rates apply for In-House training.
CORPORATE LIFE SKILLS
Conflict Management R1 900
6 Feb 10 Jan 27 Mar 16 Jan
8 May 10 Apr 19 Jun 17 Apr
Managing Time for Results R1 900
6 Mar 18 Jan 18 Jan 20 Feb
5 Jun 17 Apr 10 Apr 22 May
NEW Performance through Personal
Mastery
R4 700
30-31 Jan 4-5 Feb 27-28 Mar 12-13 Mar
29-30 Apr 6-7 May 6-7 Jun 26-27 Jun
Problem Solving Decision Making R3 900
30-31 Jan 4-5 Feb 27-28 Mar 7-8 Mar
25-26 Apr 6-7 May 6-7 Jun 26-27 Jun
*Rates are exclusive of VAT. DISCOUNTED rates apply for In-House training.
TrainingCalendar:January-June2013
20

BUSINESS VALUE PROGRAMMES
Emotionally Intelligent Leadership R4 700
7-8 Mar 25-26 Mar 24-25 Jan 26-27 Feb
20-21 May 24-25 Jun 11-12 Apr 27-28 May
Finance for Non-Financial Managers R4 700
4-5 Feb 24-25 Jan 18-19 Mar 16-17 Jan
6-7 May 26-27 Jun 20-21 Jun 11-12 Apr
People Management Leadership R6 500
23-25 Jan 13-15 Feb 11-13 Mar 23-25 Jan
3-5 Apr 15-17 May 10-12 Jun 24-26 Apr
NEW Professional Skills for Executive
Secretaries and PA’s
R4 700
13-14 Feb 7-8 Feb 27-28 Mar 18-19 Mar
15-16 May 9-10 May 26-27 Jun 18-19 Jun
Project Management Fundamentals R6 500
25-27 Mar 4-6 Mar 13-15 Feb 4-6 Feb
24-26 Jun 3-5 Jun 15-17 May 6-8 May
NEW Supervisory Skills for Team Leaders R4 700
12-13 Mar 19-20 Mar 28-29 Jan 25-26 Feb
13-14 Jun 20-21 Jun 2-3 May 29-30 May
Course fee includes:
 Course facilitation by subject expert
 Corporate venue, lunch and refreshments
 USB memory sticks with electronic training resources
 Pens/name cards
 NQF aligned manuals
 Framed certificates for each delegate
 Attendance register/evaluation forms
 Contact the Coach” – post course support
BOOK ON LINE: Visit our web site www.kwelangatraining.co.za
CONTACT US ON: 0861 KWELANGA (0861 593 526)
EMAIL: info@kwelangatraining.co.za
EMPLOYEE MANAGEMENT PROGRAMMES
Chairing Disciplinary Hearings R1 900
6 Mar 28 Mar 15 Jan 5 Apr
4 Jun 27 Jun 18 Apr 28 Jun
NEW Coaching Mentoring for
Performance
R4 700
18-19 Mar 28-29 Jan 7-8 Feb 4-5 Mar
18-19 Jun 29-30 Apr 6-7 May 6-7 Jun
Initiating a Disciplinary Hearing R1 900
18 Jan 25 Feb 11 Mar 28 Feb
22 Apr 27 May 18 Jun 31 May
Managing Poor Work Performance R1 900
10 Jan 23 Jan 26 Feb 31 Jan
2 Apr 19 Apr 24 May 3 May
Performance Management Skills R4 700
2-3 Apr 12-13 Mar 4-5 Feb 25-26 Mar
27-28 Jun 11-12 Jun 2-3 May 24-25 Jun
NEW Competency Based Interviewing
Skills
R1 900
11 Jan 1 Feb 20 Feb 11 Jan
5 Apr 2 May 23 May 4 Apr

tel: 0861 KWELANGA (0861 593 526)
fax: 086 648 6146
email: info@kwelangatraining.co.za
book online at www.kwelangatraining.co.za
“Shedding Light on Skills Development”
We look forward to hearing from you! The Kwelanga Training Team

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