1. Yogesh Srivastava
Address: H.No:7949/6, Gurudwara Street, ArakashanRoad, Paharganj, New-Delhi. Pin 110055.
Mobile:+91-9871373793 , E-mail : yogesh_sr29@yahoo.co.in
Carrier Objective:To work towards the corporate goals,witha visionto turn challengesintosuccess in a
competitivework environmentthat couldharnessbest ofmy potential and intellect.
Synopsis
An incisive professional with now +11 years of experience with multinational companies in which worked
with IBM Daksh business process services pvt. ltd. & United Health Group Information services Pvt. Ltd in
U.S Healthcare LOB as a Senior Practitioner & Sr. Claim Associate responsible for trainings for employee as
well as clients for product trainings, skill development, communication skills, leadership skills and &
operations of U.S healthcare claims and auditing.
Currently working with Transedge marketing services pvt ltd. profile as Assistant Manager- Trainings in
Learning and Developmentdomain responsibilities includes handling trainers team, conducting Leadership
Trainings, Company Inductions and orientation programs and Operations Client Servicing, Quality
Compliance, Team Management, Reporting & Data Analysis, Healthcare training, induction for new hires,
corporate trainings related to behavioural skills, sales skills, motivational seminars and different module
development and trainings. I am a certified trainer by world renowned institute of trainings Dale Carnegie
in TTT and Sales professional training.
Organisational Scan
Total Work Experience:11+ yrs,Current Role:AssistantManager- Trainings
Work Experience Summary& Promotionsin my services
Transedge marketingservices pvt. ltd. joinedas a “AssistantManager- Trainings” SinceJune 2014.
UnitedHealth GroupInformationservices Pvt. Ltd joinedDec 2013 as SeniorClaimAssociatein Optum
healthServices in LOB Unet,Behavioural Health process left inJune 2014.
IBM Daksh BusinessProcess Services Pvt. Ltd. joinedinOct 2006 “SpecialistCustomerSupport-
Operations” andleft as “SeniorPractitioner” intrainings and operationsauditing for U.SHealthcare
brand Aetna.
Nov2007 to Dec 2013 as a “SeniorPractitionerOperations”
Oct 2006 to Nov2007 as a “SpecialistCustomerSupport- Operations”
Team Lease Services Pvt. Ltd. joinedin Nov2005 as“CustomerCare Executive” in-houseoutsourcedfor
Bharti Airtel Ltd. in Inboundvoiceprocess andLeft as a “CustomerSupportExecutive- Lead Escalation
and supporttrainer”.
Nov2005 to April 2006 “CustomerCare Executive”,April 2006 o Oct 2006 “CustomerSupportExecutive-
EscalationsLeadand processtrainerforsoftskills,vasservices andorientation
Proficiency Forte
Transedge marketing servicespvt. ltd. (Since June’2014)

2. Designation:- AssistantManager- Trainings, Grade- M2, Band-6.
Rolesand Responsibilities:-
 Evaluate/Analyzeandidentifytrainingneedstomeetprogram objectives(TNA,TNI)
 Designinganddevelopingthe trainingprograms.
 Plantrainingscalendarandassessmentof trainingprograms.
 Provide timelyfeedbackonall clienttrainingsandinstructionaldesigntothe trainers.
 Reviewandmonitorall training programactivitiesbytrainers.
 Participate inreviewingthe trainingSOPsandupdatingthe same.
 ReviewexistingNewHire Certification/re-certification/quizzingprocessesfrequentlyandmeasure
effectiveness.
 Monitorand control all operations relatedtothe trainingactivities(planningandexecution)inthe site
by the trainers andmaterial requiredfortrainings.
 Responsible foranassessmentof clienttrainingrequestsandimplementation
 Drive design,development anddeliveryof all ongoing,new-hire, re-training,andotherprogramsand
allocatingresourcesrequiredforthe same.
 Root cause analysis withteaminproblemhandling andresearchandexperimentof new
processes/systemstoimprove trainingfunction
 TrainingFeedbackAnalysisforcontinual improvementintrainingfunction
 Develop anddelivertrainingoncontent issues/areasrecommendedbythe Clientine-
mails/conference calls.
 To participate inall relevantclientcallsandtake the learning’sforwardintrainingmodule
development.Analyze customersatisfactionreportsandqualityreportsperiodicallywithtoidentify
the trainingneeds.
UnitedHealthGroup Information ServicesPvt.Ltd. (Dec2013- May 2014)
Designation:- SeniorClaimAssociate (Grade-23) inU.S Healthcare operations,Band- 4, Grade-23.
Roles& Responsibilities:-
 Processingclaims adjudicationandreworkclaimsforbehavioral healthclaimsof U.SCitizenunder
optumservicesthatprovide clientservicesassupportteamforUHG.
 Handlingoffshore processingof behavioural healthclaims inOptumServicesof UnitedHealthGroup.
 Analyzingthe Rootcause of errors andPlanaction to minimizethose errorsamongteam
 Overlookthe ReleasedClaimsforOverpaymentandRecoverypaymentfromthe ProviderorMember
 Rework onReleasedclaimsif benefitismisspaidintermsof payment.
 Processadjudication,Creating,Auditingof behavioural health claimsandmaintainingCTQ(Critical to
Quality) / CTP (Critical to Process) targets for the process and client. Working as team support.
IBM Global Process ServicesPvt.Ltd. (Oct 2006- Dec 2013)
Designation: - Senior Practitioner, Band- 4, Grade- 23
Roles & Responsibilities:-
 Processtrainings &mentoringbatch,auditing,andreview of existingemployee,OJT’s&new hired
resourcesandprocessingclientrequireddata.
 ProcessingandreviewclaimsoffshoreandOnshore onManagementSystemReview&processin
Aetna
 Analyzingthe Rootcause of errors andPlanaction to minimizethose errorsamongteam
 Overlookthe Released ClaimsforOverpaymentandRecoverypaymentfromthe ProviderorMember
 ReworkonReleasedclaimsif benefitismisspaidintermsof payment.
 Working knowledge of Creating, Auditing claims in QAD/ James applications
 Maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets for the process and client.
Working as team support and concerns with managers for coordinating integration with support
functions viz. Quality, Training, Technology and Compliance & HR.

3. Team Lease ServicesPvt.Ltd (Nov 2005- Oct 2006)
Designation:- Seniorcustomer service executive (inHouse outsourcedin Bharti Airtel H.O), Band :-3.
Roles& Responsibilities:-
 Escalationmanagement,classroomprocessTrainingandmentoringOJT’sinBharti Airtel ltd.
 Handlingsinbound&outboundcalls, resolvingissuesanddiscrepancy customersbillingand
prepaidcustomeractivationsandVASservice trainings.
 Briefing,claimapproval work,reimbursementandVAStrainingsof teammates.
Qualifications
Educational
 Masters inBusinessAdministrationinHRDfromSikkimManipal University- Distance education.
 Bachelorof Commerce (B.Com) Passcourse fromB.R.AmbedkarCollegeDelhiUniversityin2005.
 Passed12th
fromC.B.S.EBoard, KendriyaVidyalayano.2, AmbalaCantt in2002.
 Passed10th
fromC.B.S.EBoard, KendriyaVidyalayano.2, AmbalaCanttin2000.
Professional
 MBA in HR from SMU-DE in 2016..
 Dale Carnegie CertifiedHighImpactcorporate trainerin2015.
 Dale Carnegie certifiedtrainerin2015 to train on sales skillsforcurrentclient.
 SwiftIndia2000 Basic MS Office ComputerCourse fromNIITin2005.
Personal Dossier
Name Yogesh Srivastava
Son of Sh. Virendra Kumar
Date of Birth 29th
August 1984
LinguisticAbilities English,Hindi andPunjabi
Nationality Indian
Passport Details: PassportNo – G1293072, Validupto18th
Jan 2017
Key Strength
Passionate, Confident,Punctual,anoptimist,Resultoriented,hardworker,Adoptive,QuickLearner,Team
Player.
Area of Interest
Readingaboutnewtechnologiesinmobiles,theatre scripts, music, dramatics,anddance
Achievements
 Rewarded&recognizedforexceptional performanceinProductivity,Accuracy&Extra Initiativefor
variousmonths& quartersthroughoutmycareerat IBMand Bharti Airtel Ltd.
 Appointed asCultural Secretaryof the College inDelhiUniversityhandlingteamof 35 members won
manycompetitionforcollege onstate andnational level.
Declaration
I herebytocertifythatall the informationIhave givenabove amtrue tothe bestof my knowledgebelief
and documented.
Date: 04-08-2016 (YogeshSrivastava)