This document provides a summary of Sheila Rucker's professional experience and skills. She has over 20 years of experience in retail customer service and has worked in parts and customer service roles for motorcycle dealerships. Her skills include cash handling, customer service, inventory management, computer skills, problem solving, and communication. Her work history includes roles as a parts associate, clean outs contractor, office assistant, and parts to service liaison.

1. SHEILA RUCKER
39 TWO SISTERS LANE,Elgin, South Carolina 29045• H: 8034380419• C: 8034380419• sns_0505@yahoo.com
PROFESSIONAL SUMMARY
Motivated customer service specialist with over 20years retail experience in a fast-paced,team-based environment.Proficient
Customer Serviceexperienced in Retailand
SKILLS
Cash handling and management
Goal-oriented
Positive and friendly
People-oriented
Retail merchandising
Detail-oriented
Exceptionaltime management skills
Talon,Talonllsoftware
Excellent work ethic
Strong interpersonal skills
Strong conflict resolution skills
Clerical support
Excellent multi-tasking ability
High accuracy
Friendly nature
Organizational skills
Accurate money handling
Merchandising familiarity
Payment processing
Inventory management
Time management skills
Multi-tasking ability
Friendly demeanor
Adaptability
Cleanliness
Computer proficiency
Good telephone etiquette
Multi-tasking
Able to lift twenty fivepounds
Best practices in on-line instruction
E-learning programs
Culturally-sensitive
Extensive knowledge of Harley-Davidson products
Credit card processing
Quick learner
Exceptional communication skills
Creative problem solver
Floor set design expertise
Proficientin cash management
Shipping and receiving professional
Multi-line phone talent
POS systems expert
Excellent time management
Adept multi-tasker

2. Dedicated team player
Detail-oriented
Self-motivated
Materials accountability
Materials lifecycle expertise
Natural mentor
Articulate and well-spoken
Flexible
Meticulous attention to detail
Strong problem solver
Works well under pressure
Extensive vocabulary
Customer service-oriented
Filing and data archiving
Customer-oriented
Active listening skills
Credit card transactions
Retail sales
Computer literate
POS systems knowledge
Upselling techniques
Merchandising
Stocking
Skilled problem solver
Employee relations
Retail sales professional
Customer service-oriented
Vendor relations
Markdown procedures
Inventory control
Excellent communication skills
Product inventory counts
Active listener
IEPs knowledge
Decisive
Motivated to help others
Familiar with behavioral disorders
Behavior management techniques
Basic computer skills
Fast learner
Good communication skills
Internet research
Strong mechanical aptitude
Able to recognize individuals under the influence
Experience with diverse populations
Experience working with adults
Familiarity with substance and mentalhealth systems
Familiarity with the criminaljustice system
Knowledge ofchemicaldependencyissues
Knowledge ofrehabilitation philosophy
Understanding ofadolescent development
Verbal and written communication skills
OSHA standards
Hard working and self-motivated
Inventory management
Organized
Safe driver

3. Fast learner
Analyticalthinker
Shipping and receiving
WORK HISTORY
Parts associate
Preston Cycles,LLC DBAThunder Tower Harley-Davidson - Elgin,SC 06/2011 - 12/2015
Documented all customer inquiries and commentsthoroughlyand quickly.
Coordinated between billing department and customersto resolve problems.
Processed cash and credit payments rapidlyand accurately.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievancesto designated departments for further investigation.
Answered customer questions about product availabilityand shipmenttimes.
Greeted customersin a timelyfashion, while quickly determining their needs.
Anticipated consumer buying patterns to create a purchase and inventory plan.
Completed stock orders and managed inventory levels.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Rotated manufacturer products as needed.
Operated a cash register for cash, check and credit card transactionswith [Number] %accuracy.
Stocked and replenished merchandise according to store merchandizing layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkoutdeskand displays.
Handled all customer relationsissuesin a gracious manner and in accordance with company policies.
Welcomed customersinto the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared bestpractices for sales and customer service with other team members to help improve the store's efficiency.
Resolved allcustomer complaints in a professional manner while prioritizing customer satisfaction.
Verified thatall customers received receipts for their purchases.
Followed merchandizing guidelines to present visuallyappealing displays.
Mentored new salesassociates to contribute to the store'spositive culture.
Fostered a positive work environment byconsistentlytreating all employees and customers with respectand consideration.
Cultivated a customer-focused shopping environment bygreeting and responding to allcustomers in a friendly manner.
Communicated clear expectations and goals to each team member.
Actively pursued personal learning and developmentopportunities.
Answered customer telephone calls promptlyand in an appropriate manner.
Determined customer needs byasking relevantquestions and listening actively to the responses.
Maintained established merchandizing standards, including window, salesfloor and promotional displays.
Answered customer questions regarding store merchandise, departmentinformation and pricing.
Conferred with store managers to obtain information aboutcustomer needs and preferences.
Researched and customized service proposals for clients.
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Suggested accessoriesand complementarypurchases.
Accepted and processed returns.
Maintained adherence to allcompanyprotocols.
Monitored entrances, exits and fitting rooms for signs oftheft.
Reported incidentsto management.
Kept work areasclean and neat at alltimes.
Provided repeat customers with exceptionalcare and attention.
Prioritized and accomplished wide range of taskseach shift.
Updated computer inventory listings.
Proposed innovative marketing ideas.
Worked collaboratively in team environment.
Followed latestmarket trends.
Clean-outs Homes and Apartments
Self Employed Private Contractor - Burlington, NC 07/2007 - 05/2011

4. Achieved high customer satisfaction for Property owners and Property Management Companies
Enhanced companyreputation by performing cleaning and painting in move-out situations in a professionaland timely
manner
Successfullyinitiated and implemented clean up which resulted in customer satisfaction
Consistently received positive feedback from clientson performance reviews.
Office Assistant
MJB Welding Supply, Inc - Chico, CA 01/2007 - 07/2007
Answered and quickly redirected up to50+calls per eight hour shift
?
Planned and coordinated logisticsand materials for board meetings,committee meetings and staffevents.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Helped distribute employee noticesand mail around the office.
Processed clientrebate reconciliation, reporting and check requests.
Met challenging quotasfor productivityand accuracyof work.
Created reportsand presentations.
Maintained computer and physical filing systems.
Parts to Service Liaison
Hall's Harley-Davidson - Chico, CA 01/2000 - 04/2005
Greeted customersentering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust byserving askey holder, responsibly opening and closing store.
Politelyassisted customersin person and via telephone.
Communicated with vendorsregarding back order availability,future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge ofsales and store promotions.
Effectively communicated with and supported sales,marketing and administrative teams on a daily basis.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Developed reputation asan efficient service provider with high levelsof accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timelyand empathetic manner.
Ensured superior customer experience by addressing customer concerns,demonstrating empathy and resolving
problems on the spot.
Maintained cleanlinessand presentation of stock room and production floor.
Recipient ofmultiple positive reviews acknowledging dedication to excellent customer service.
Directed callsto appropriate individualsand departments.
Built long-term customer relationshipsand advised customerson purchases and promotions.
Monitored cash drawersin multiple checkout stationsto ensure adequate cash supply.
Organized store merchandise racks bysize, style and color to promote visuallyappealing environment.
Routinelyanswered customer questions regarding merchandise and pricing.
Operated a POS system to itemize and complete an average of 50+ customer purchases.
Dedicated to continuouslyimproving salesabilities and product knowledge.
Contacted customer to followup on purchases,suggestnewmerchandise and inform them aboutpromotionsand
upcoming events.
Participated in physical inventorycounts on a rotating basis.
Replenished supplies, bags and other materials ateach cash wrap.
Assisted in creating pre-season marketing plans to support departmentand divisional strategies.
Communicated all store initiatives and promotionsto customersto generate return business.
Folded and arranged garmentsin attractive displays.
Recommended alternative items if product was out of stock.
Polished glass surfacesand windows.
Dusted picture frames and wall hangings with a cloth.
Polished all metal hardware fixtures.
Disinfected and mopped bathrooms to keep them sanitary and clean.

5. Swept and washed all hard surface floors.
Verified thatall storage areas and carts were clean and organized.
Received and counted money.
Processed cash, credit, debit and checkpayments.
Greeted customerspromptly.
Directed customers to correct store locations.
Trained and Mentored new employees.
Opened inventory boxes and restocked shelves.
Rotated stockaccording to datesand protocols.
Counted outcash drawersand balanced totals.
Accepted and processed customer returns.
Improved customer service by projecting friendlyand knowledgeable attitude.
Broke down boxes and disposed of trash.
Moved freight,stockand other materialsto and from storage and production areas and loading docks.
Loaded and unloaded pieces into boxes for shipment.
Maximized sales by shipping on time and accurately.
Received,stored and shipped goodsand materials.
Tagged allinbound merchandise with receiving date.
Stacked and transported all overstockto storage areas.
Stocked, staged and transported goods.
Verified computationsagainst physical count ofstock.
Picked up incoming stockand delivered materials to designated locations.
Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.
Used item numbersto properly stock warehouse.
Recorded numbers of unitshandled and moved using dailyproduction sheets and worktickets.
Attached identifying tagsto containers.
EDUCATION
Expert in Parts Sales Associate: Harley Davidson parts,newproducts,newmotorcycles, newmerchandising and customer
service
HDU( Harley-Davidson University) - Milwaukee, WI 2015
The classmaterialwas presented online at the dealership.All testing was done online at the dealership.
No Degree:Psychology, Sociology and Teaching the learning disabled
Antelope Valley College - Lancaster,CA
No Degree:Psychology, Sociology and Teaching the learning disabled
Antelope Valley College - Lancaster,CA
No Degree:Psychology, Sociology and Teaching the learning disabled
Antelope Valley College - Lancaster,CA
I attended AVC for almost 4 years. I currently hold 83 units,or half way to a BA Istudied all generalrequirementclassesplus
Psychology,Sociologyand Special Education. A sudden death in the family stopped me from continuing on.
Associate of Arts:Administrative Assistant, no degree. Certificate
Butte County Office of Education - Chico, CA 2006