Desiree Butler is an accomplished customer service professional with over 10 years of experience in retail management and visual merchandising. She has a background in visual merchandising and was a manager for Zara in Philadelphia from 2011 to 2014. Prior to that, she was a visual merchandiser for Zara from 2008 to 2011. She has strong communication, problem solving, and relationship building skills. Her resume emphasizes her experience in customer service, visual merchandising, and management.

1. Desiree Butler
3830 CAMBRIDGE ST.
Philadelphia, PA 19104
TEL 302 409 1940
ButlerD27@gmail.com
Profile
An accomplished customer service professional with over 10 years experience in management and visual
merchandising, providing top quality service in the retail industry, adept to utilizing my service
professionalism in any industry. Ability to handle transactions with customers, in person and over the
phone with polished, professional, and friendly demeanor. Excellent communication and problem solving
skills; customer loyalty and retention strategies. Dedicated to achieving customer satisfaction as well as
meeting or exceeding company expectations. Ability to quickly establish rapport with clients and build
positive, cohesive relationships with co-workers and management. Comfortable working in a fast-paced
environment and competent at multi-tasking. Energetic and enthusiastic self-starter ready to take on new
opportunities and challenges.
Core Strengths
• Team Building & Training
• Clear & Concise Communication Sills
• Analytical & Critical Thinker
• Mediation & Problem Solving
• Client Relationship Building, Loyalty & Retention
• Cost Reduction Strategies
• Quality Assurance, Testing & Auditing
• Employee Empowerment
• Proficient in Microsoft Word, Excel, Access, & Adobe Suite (Photoshop, Illustrator, & InDesign)
• Extensive fashion knowledge
• Visual Merchandising expertise
• Trend Forecasting
Professional Experience
M E N ’ S D E PA RT M E N T M A N A G E R , Z A R A , P H I L A D E L P H I A , PA 2 0 11 - 2 0 1 4
• Provided highest level of care to customers. Greeted each customer with a warm smile and “hello”,
offered alternatives, helped the undecided assemble outfits, and strived to offer a memorable shopping
experience to each customer.
• Recruited, interviewed, developed, and maintained strong department team members who
demonstrated multiple sales effective skills.

2. • Opened and closed the store. Finalized all opening and closing POS paperwork to ensure documents
were organized, and properly communicated to the company’s corporate office.
• Directed receiving of new shipments with emphasis on productivity.
• Analyzed sales reports such as weekly top selling items, cumulative reports, rotation reports, and
created action plans to exceed company’s desired budgeted goals.
• Placed orders based on sales and latest market trends using sales reports and customer feedback.
• Facilitated morning meetings and shared the latest trends, top sellers, new items, company
news/growth opportunities, and ways to improve the business to staff.
• Merchandised the store with support of visual team. Switched apparel and coordinated outfits
throughout department as reaction to product movement, and restocked product each hour.
• Ensured the maintenance and organization of stockroom. Created new ways of storing product in very
limited space by building shelving units, ordering helpful tools to help maximize space to store an
increase of merchandise as sales grew.
• Consistently met sales and budget goals set by corporate offices while striving to exceed expectations.
V I S U A L M E R C H A N D I S E R , Z A R A , P H I L A D E L P H I A , PA 2 0 0 8 - 2 0 11
• Organized space and product to transmit fashion messages to customers. Balanced color, patterns,
materials, and concepts in each wall to create comprehensive visual stories.
• Analyzed and discussed selling reports with sales team utilizing time to conduct department “walk-
throughs” on a daily basis. Focused on making every moment a teaching moment.
• Displayed and communicated commercial outlook with corporate offices on a daily basis through
constant communication.
• Traveled throughout region training and supporting stores. Trained multiple Product Leaders who were
responsible for maintaining visuals of their department. By request of the regional visual merchandiser,
traveled to other store locations as an assistant to regional manager to facilitate training workshops and
exercises. Successfully trained merchandisers, part-timers, and managers on visual standards.
U N I V E R S I T Y O F T H E A R T S , P H I L A D E L P H I A , PA , B . S . - C O M M U N I C AT I O N
C O N C E N T R AT I O N S : D I G I TA L J O U R N A L I S M / A D V E R T I S I N G , 2 0 0 8

3. Desiree Butler
3830 CAMBRIDGE ST.
Philadelphia, PA 19104 ButlerD27@gmail.com
TEL 302 409 1940
Profile
An accomplished customer service professional with over 10 years experience in management and visual
merchandising, providing top quality service in the retail industry, adept to utilizing my service
professionalism in any industry. Ability to handle transactions with customers, in person and over the
phone with polished, professional, and friendly demeanor. Excellent communication and problem solving
skills; customer loyalty and retention strategies. Dedicated to achieving customer satisfaction as well as
meeting or exceeding company expectations. Ability to quickly establish rapport with clients and build
positive, cohesive relationships with co-workers and management. Comfortable working in a fast-paced
environment and competent at multi-tasking. Energetic and enthusiastic self-starter ready to take on new
opportunities and challenges.
Core Strengths
• Team Building & Training
• Clear & Concise Communication Sills
• Analytical & Critical Thinker
• Mediation & Problem Solving
• Client Relationship Building, Loyalty & Retention
• Cost Reduction Strategies
• Quality Assurance, Testing & Auditing
• Employee Empowerment
• Proficient in Microsoft Word, Excel, Access, & Adobe Suite (Photoshop, Illustrator, & InDesign)
• Extensive fashion knowledge
• Visual Merchandising expertise
• Trend Forecasting
Professional Experience
M E N ’ S D E PA RT M E N T M A N A G E R , Z A R A , P H I L A D E L P H I A , PA 2 0 11 - 2 0 1 4
• Provided highest level of care to customers. Greeted each customer with a warm smile and “hello”,
offered alternatives, helped the undecided assemble outfits, and strived to offer a memorable shopping
experience to each customer.
• Recruited, interviewed, developed, and maintained strong department team members who
demonstrated multiple sales effective skills.
• Opened and closed the store. Finalized all opening and closing POS paperwork to ensure documents
were organized, and properly communicated to the company’s corporate office.

4. • Directed receiving of new shipments with emphasis on productivity.
• Analyzed sales reports such as weekly top selling items, cumulative reports, rotation reports, and
created action plans to exceed company’s desired budgeted goals.
• Placed orders based on sales and latest market trends using sales reports and customer feedback.
• Facilitated morning meetings and shared the latest trends, top sellers, new items, company
news/growth opportunities, and ways to improve the business to staff.
• Merchandised the store with support of visual team. Switched apparel and coordinated outfits
throughout department as reaction to product movement, and restocked product each hour.
• Ensured the maintenance and organization of stockroom. Created new ways of storing product in very
limited space by building shelving units, ordering helpful tools to help maximize space to store an
increase of merchandise as sales grew.
• Consistently met sales and budget goals set by corporate offices while striving to exceed expectations.
V I S U A L M E R C H A N D I S E R , Z A R A , P H I L A D E L P H I A , PA 2 0 0 8 - 2 0 11
• Organized space and product to transmit fashion messages to customers. Balanced color, patterns,
materials, and concepts in each wall to create comprehensive visual stories.
• Analyzed and discussed selling reports with sales team utilizing time to conduct department “walk-
throughs” on a daily basis. Focused on making every moment a teaching moment.
• Displayed and communicated commercial outlook with corporate offices on a daily basis through
constant communication.
• Traveled throughout region training and supporting stores. Trained multiple Product Leaders who were
responsible for maintaining visuals of their department. By request of the regional visual merchandiser,
traveled to other store locations as an assistant to regional manager to facilitate training workshops and
exercises. Successfully trained merchandisers, part-timers, and managers on visual standards.
U N I V E R S I T Y O F T H E A R T S , P H I L A D E L P H I A , PA , B . S . - C O M M U N I C AT I O N
C O N C E N T R AT I O N S : D I G I TA L J O U R N A L I S M / A D V E R T I S I N G , 2 0 0 8