1. to
Current
Georgiana Dieatrick
georgianaldieatrick@gmail.com
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the
retail apparel and shoe industry. Energetic and reliable Retail Sales Associate skilled in
high-end merchandise environments. Personable and responsible Cashier with 4Dedicated
Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. years in retail and customer service. Solid team player with
upbeat, positive attitude.
Customer service mindset Energetic work attitude
Receive return merchandise Inventory control familiarity
Restocking Telecommunication skills
Enthusiasm Fashion knowledge
Cheerfulness
Professional appearance
Efficiency
Managed call flow with up to [number] calls in queue per minute. Exceeded corporate
target for customer satisfaction for [number] months in a row. Presenting
Demonstrated strong communication skills through [activity or presentation].
‫ﷲ‬
Menards Council Bluffs, Iowa
Sales Associate
Designed displays to make the store experience interactive and engaging. Displayed the
appropriate signage for products and sales promotions. Arranged items in favorable positions
and areas of the store for optimal sales. Printed various labels and tags for all merchandise.
Met incoming customers and provided immediate assistance. Retrieved alternate items and
sizes on request. Retrieved alternate items and sizes on request. Listened to customer needs
and preferences to provide accurate advice. Reviewed purchases for fraudulent activities.
Organized items in visually appealing manner. Answered incoming telephone calls with
professional and knowledgeable responses. Set aside on-hold reservations. Created attractive
displays. Maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges. Trained [number] new employees quarterly. Trained [number] new employees
quarterly. Cross-trained and provided back-up for other customer service representatives
when needed. Computed accurate sales prices for purchase transactions. Resolved product
issues and shared benefits of new technology. Expressed appreciation and invited customers
Career Focus
Summary of Skills
Accomplishments
Professional Experience
June 2015

2. to
to
to return to the store. Resolved product/policy issues and shared benefits of new technology.
Assisted customers with store and product complaints. Assisted customers in finding
out-of-stock items. Recommended, selected and helped locate merchandise based on
customer needs and desires. Regularly sought opportunities to up sell and add on additional
merchandise. Stocked and rotated inventory regularly. Organized the store by returning all
merchandise to its proper place. Replenished merchandise shelves with items from the
stockroom. Took special orders in person and over the phone to generate [dollar amount] of
additional revenue. Processed merchandise returns and exchanges.
JcPenny Council Bluffs , Iowa
Sales associate/ Cashier
Maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges. Trained [number] new employees quarterly. Excelled in exceeding daily credit
card application goals. Developed highly empathetic client relationships and earned
reputation for exceeding sales goals. Cross-trained and provided back-up for other customer
service representatives when needed. Computed accurate sales prices for purchase
transactions. Worked as a team member performing cashier duties, product assistance and
cleaning. Expressed appreciation and invited customers to return to the store. Worked under
strict deadlines and responded to service requests and emergency call-outs. Assisted
customers with store and product complaints. Guaranteed positive customer experiences
and resolved all customer complaints. Processed and issued money orders for customers.
Responsible for ringing up customers in a timely manner and guaranteeing high level of
customer service. Regularly sought opportunities to up sell and add on additional
merchandise. Stocked and rotated inventory regularly. Organized the store by returning all
merchandise to its proper place. Replenished merchandise shelves with items from the
stockroom. Took special orders in person and over the phone to generate [dollar amount] of
additional revenue. Informed potential buyers where garments could be purchased.
Informed prospective purchasers about model, number and price of garments. Answered
customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank
deposits. Helped customers select products that best fit their personal needs. Educated
customers on product and service offerings. Offered exceptional customer service to
differentiate and promote the company brand. Collaborated with customer service team
members to give exceptional service throughout the entire shopping and purchasing
experience. Built customer confidence by actively listening to their concerns and giving
appropriate feedback. Marked clearance products with updated price tags.
Gallup Omaha, Ne
Interviewer
I worked in a research firm where I would take incoming and outgoing calls on certain
surveys. I would interview the client on multiple subjects such as medicare plans, hospital
stays, political views, and bank satisfaction. I did well above quota for most assigned surveys
and managed to help the company in its quest for knowledge on services used daily.
April 2011
March 2012
December 2015
April 2015

3. Education
2015
Iowa Western Council Bluffs, Iowa, United States
Buisness
Emphasis in Business Administration I am currently a student and aim to get my associates
degree in business administration or marketing.
Concordia Jr. Sr. High Omaha, Nebraka
High School Diploma
College prep private school.