1. Forest Troutner
Schaumburg, IL 60193
(630) 538-0633
fcttan@gmail.com
Summary
I am an enthusiastic, resourceful, and highly trainable employee with excellent customer service and office skills. I sustain
my focus in a demanding work environment. I meet challenges head-on, always finding a way to efficiently and effectively
complete multiple assignments and tasks. I am a hardworking, self-motivated, organized, detail-oriented individual who
consistently strives to accomplish occupational and personal goals. I have an extremely high work ethic and always strive
to go “above and beyond.” I have the ability to communicate professionally and effectively. I am extremely reliable and
possess an urgency to always get the job done right the first time. I have well developed analytical and problem-solving
skills and am a team player.
Experience
Allnet Distributing/Tandem Marketing: Customer Service Manager/Operations Manager
May 1999 – August 2016 (17 years, 4 months)
• Assisted and continuously followed up with seven internal and external Sales Reps regarding their Customer base
• Answered at least 100 calls per day from Dealers, Customers, other Business Owners, Coworkers, Consumers,
etc.
• Handled all Tandem Marketing orders over the phone and via email
• Acted as the sole backup to handle Allnet Distributing orders over the phone and via email
• Entered at least 80 orders per day between both companies into software programs
• Entered orders online for Customers for specific Manufacturer lines
• Exclusively handled VIP accounts (i.e. Abt, Tunnel Vision, EOC Audio, etc.)
• Responded to hundreds of emails per day
• Received and sent confirmations of all orders
• Tracked orders for Customers
• Researched specs for Customers
• Assisted in training new employees
• Assisted with tech support
• Handled all Tandem Marketing direct returns
• Inspected all returned items
• Processed all Allnet Distributing RMA's and refunds
• Obtained all RMA numbers in order to enter credits
• Maintained, ordered, tracked and took inventory of all Rep samples
• Provided copies of invoices to Customers
• Referred End Users to Dealers
• Continuously updated Dealer pricing in Dropbox
• Researched and forwarded PDF files to Dealers with drawings and specifications of products
• Emailed Price Sheets as requested to Dealers
• Created spreadsheets with new products on a daily and/or weekly basis
• Sent and received new Dealer Apps and Dealer Agreements to authorize new Customers to do business with
Allnet/Tandem and/or purchase specific Manufacturer product lines
• Updated Dealer database as needed with new or modified information
• Created new Customer accounts and products in software database
• Followed up with Customers regarding ETA's on their orders
• Assisted Dealers with pricing and inventory checks
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2. (continued)
• Consistently and successfully up-sold to Dealers and Customers to purchase more expensive items, upgrades or
other add-ons in order to make larger and more profitable sales for the company
• Assisted in designing small home systems for Dealers
• Filled-in for Will Call as needed
• Performed end-of-day and end-of-month procedures (i.e. filing, database backups, etc.)
• Occasionally made cold calls
• Considered a Draper screen and theater screen design expert
• Assisted with various side projects as requested
• Continuously utilized strong problem solving skills
• Helped coordinate, organize and setup training events held in the building several times per week
• Cleaned up after training events
• Cleaned the entire office as a side job before and/or after company hours several times per week for the last 10
years
• Maintained and cleaned Rep sample room once a month
• Monitored inventory and stocked kitchen and bathroom supplies on a regular basis
• Landscaped and mowed the lawn for the company before and/or after company hours as requested by
Management
• Always maintained an extremely high level of attention to detail and organization
• Consistently received praise for my excellent customer service skills, hard work, loyalty, professionalism,
dedication, kindness, accuracy, helpfulness and exceeding expectations
• Consistently met daily and monthly deadlines and goals
• Worked 50+ hours per week, every week and took a total of three personal/sick days in the last 12 years
Skills & Expertise
Inventory Management, Retail, Sales Management, Customer Service, Account Management, Consumer Electronics,
Product Development, Sales Operations, New Business Development, Merchandising, Sales, Customer Satisfaction,
Team Building, Product Management, B2B, Product Marketing, Key Account Management, Direct Sales, AV, Sales
Process, Selling, Digital Signage, Product Launch, Pricing, P&L Management, Home Theater, Competitive Analysis,
Customer Retention, Sales Presentations, Trade Shows, Customer Experience, Market Planning, Strategic Partnerships,
Income Statements, Forecasting, Cross-Functional Team Leadership, Data Entry, Profit, Key Account Development,
Purchasing, International Sales, Channel Partners, Video Conferencing, Salesforce, Solution Selling, Product Training,
Marketing Management, Multi-Channel Marketing, Market Analysis, E-Commerce, Sales Order Entry, Distributors,
Competitive Analysis, Customer Relationship Building
Education
Downers Grove North High School
1984 – 1988 (High School Diploma)
Activities and Societies: National Honor Society
References
Available upon request
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