Jessica has over 12 years of customer service experience. She currently works as the Coordinator of Operations for Omron Healthcare, where she manages ecommerce accounts, orders, shipping, and inventory. Previously, she worked as a waitress and bartender at Red Lobster, providing excellent customer service. She is pursuing an Associate of Business degree and has strong communication, problem-solving, and organization skills.

1. Jessica Anne Jadrich
587 Anita Ave APT 2N • Antioch, Illinois 60002
(847) 208-6697 • JessicaJadrich22@yahoo.com
Summary of Qualifications
• Exceptionally driven and motivated, results oriented.
• 12 years of Customer Service Experience.
• Highly flexible and adaptable to changing Organizational needs.
• Accurate and precise composition skill
• Highly effective communication skills, ability to relate to others, very personable.
Professional Experience
Omron Healthcare, Inc, Lake Forest, Illinois April 2008 – Present
Coordinator Operations of US and Canada Region
• Lead implementation for my department for our new system, Oracle JD Edwards EnterpriseOne (E1)
• Manage of various Ecommerce accounts, including scheduling of shipping, pricing, and tracking of deliveries.
• total sales are over $110 million per year
• Manage planning of orders to meet customer guidelines
• Train co-workers on E1, Lead my department going Live on new E1
• Cross-trained with my Manager; perform Customer Service Manager Functions while Manager is out.
• Responsible for managing all shipments and account activities for Walmart, Walmart.com, Drugstore.com,
Target.com and Canadian customers
• Walmart/Walmart.com requires MABD (Must Arrive By Date) I have hit my goal for 14 months straight of
handling Walmart, averaging above 90% to avoid any fines.
• Creating Commercial Invoices and Shipper's Letter of Instruction for any exporting shipments
• Performed Inventory management for Canadian warehouse, works closely with Supply Chain to maintain
minimal back orders
• Processed Customers Credits and Debits
• Managed Special Pricing for Customers
• Knowledge of UPK, Rite Aid Portal JDA, Target's portal Partners Online, Amazon's portal Vendor Central
Assistant Coordinator of Operations
• Processed Orders, manual/EDI order in a timely manner on average of over 100 orders per week
• Processed any returns for Canada
• Deductions; any vendor fines pull backup, decline fines if necessary, reconciling accounts
• Provided sales data to sales
Red Lobster, Gurnee, Illinois June 2003 – September 2014
Waitress/Bartender
• Great customer service
• Multitasking; taking care of multiple tables as well always helping out co-workers
• Certified Trainer
Education
College of Lake County, Grayslake, Illinois
Associate of Business; in progress
Additional Information
• Skills: Strong Organization skills, Active listening skills, Seasoned in conflict resolution, Sharp problem

2. solver, Courteous demeanor, Energetic work attitude, Inventory control familiarity, Telephone inquiries
specialist, Customer service expert, Invoice processing, Lotus Notes, Microsoft Excel, Microsoft Word,
Critical thinking, Multitasking, Typing, Eager to learn, Team Player