This summary provides an overview of Venus Harris' experience and qualifications: Venus Harris has over 20 years of experience in banking, customer service, sales, and hospitality. She has a proven track record of success in fraud investigation, customer retention, and relationship building. Her skills include problem solving, analytical thinking, and effective communication. She is seeking a new opportunity that allows her to utilize her leadership abilities and drive results.

1. Venus Harris
Virginia Beach, VA 23452
(757) 553-7513 vlharris03@aol.com
A proactive, performance driven professional with a proven track record of success in banking, sales
and hospitality and customer service. A committed and cross functional communicator and relationship
builder who easily interfaces with various levels of staff and customers. Thrives while working as part of
a team or independently in a high volume atmosphere
• Awarded Bank of America Spirit of Celebration Award for saving $100,000 in revenue on dormant
Chargeback cases
• Resolved fraud disputes by identifying merchant transactions on databases that were disputed by
customer which saved the bank $250,000.
• Recognized as top Analyst of the year for decreasing bank loss by $30,000 quarterly
• Credit Card Processing and Analysis
• Customer Service & Retention
• Outstanding Writing and Oral Skills
• Dependable and Reliable
• Problem Solving and Conflict Resolution
• Research and Analytical Skills
• Fraud Investigations/Bankcard
• Sales/Hospitality
• Proficient in Word and a variety of software
• Versatile and Multi-skilled Professional
AppleOne Employment Services June 2015-April 2016
Claims Processor/UnderwriterAssistant (Contracted by Loan Care)
Operated a multiline telephone system answering calls from borrowers and directed calls to
Underwriter’s and Processors. Managed difficult or emotional customer situations relating to loan
modifications and responded promptly to customer request via email and by phone response.
• Handled renewal’s and updated databases answering questions on income, taxes, liens and other
requirements of eligibility required by HUD
• Responded to borrowers via email: attaching required documents required to meet requirements
of the loan modification process.
Tidewater Staffing October 2014- April 2015
Administrative Assistant (Contracted by Indian Lakes HOA)
Answered phones lines and processed homeowner association payments and maintained a database
of fees, club house rentals and customer maintenance fees and request. Maintained timekeeping and
payroll of maintenance staff and outside vendor contracts.
 Maintained a database of club house rental and toured prospective clients on club house rentals.
 Reconciled all fees collected weekly and balanced deposits for weekly deposit for bank deposit.
Gold Key Resorts
Sales Associate May 2014-September 2014
Responsible for welcoming on-site visitors and announced visitors to appropriate salesman and
managers. Called vacation owner’s to sell tours, restaurant discounts and other tour sites.
 Increased revenue by 30% by selling vacation ownership to resort guest by explaining the benefits
of vacation ownership and how ownership can add value to their travel choices and build family
memories.
 Expanded business by touring guest at 4 resort sites educating them as to why ownership is
advantageous for their personal and business travel worldwide

2. Venus Harris vlharris03@aol.com
Better Cleaning Service
Supervisor July 2012-April 2014
Supervised six employees at four vendor sites to ensure buildings were cleaned and maintained
properly. Paid company invoices on vendor invoices by processing credit payments.
• Increased business capital by $35,000 negotiating 3 new vendor contracts
• Developed facilities service manual to decrease overhead cost by $3,000 and enabled company to
retain contracts and retained a database of monthly service request
Bank of America
Fraud Analyst (2007-2012)
Resolved fraud disputes by identifying merchant transactions on databases that were disputed by
customer which saved the bank $250,000. Recognized as top Analyst of the year for decreasing bank
loss by $30,000 quarterly.
• Tracked change requests, analyzed and recommended enhancements, and evaluated requests for
database management requirements which increased profitability by 25%
• Trained 40 new employees on bankcard products which enabled bank to increase client base by
50%
• Recognized as top performing associate four times in year for decreasing loss by
Fraud Investigation TeamLead (2005-2007)
Supervised 15 associates by coaching, building relationships with members to exceed goals in a large call
center environment. Responded to merchant disputes via telephone and written correspondence regarding
cardholder point of sale disputes.
• Coached 60 new team members to resolve holds on merchant funds and verify the validity of
transactions processed at merchant locations
• Handled on average 75 escalated calls weekly from merchants that prevented loss by 50%
Mortgage Research Analyst (2003-2005)
Researched mortgage loan inquiries and responded to homeowners by written correspondence
• Trained new associates on how to service mortgage loans, how to calculate escrow changes on
mortgage loans and provide quality service to customers
• Successfully lead a team of 10 through 2 company acquisitions while boarding 5,000+ mortgage
loans
Customer Service Representative (1991-2001)
Answered bankcard calls in a high volume environment exceeding company benchmarks for 14
consecutive months resolving over 150 inquiries daily.
• Provided customer service support to inbound and outbound calls from cardholders in a large call
center environment.
• Resolved inquiries on interest rates, frequent flyer miles, processing payments and sold additional
bank products and services as the product expanded while maintaining financial accuracy to the
customer.
• Morehead State University, M.A. Communications Public Relations/Advertising Emphasis
• Morehead State University, B.A. Journalism / Business Minor