Kristina Ballou
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The document is a resume for Kristina Ballou outlining her work experience in retail, customer service, sales, and clerical roles over the past 10 years. She has experience in positions such as office assistant, front desk clerk, bartender, water care specialist, crew member at Dunkin Donuts, and current role as office clerk. Her skills include exceptional communication, customer service, sales experience, being a quick learner, goal and detail oriented, cash register familiarity, and strong work ethic.
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Kristina Ballou
- 1. KRISTINA BALLOU 46 Mason Hill Road,Dayville,CT06241 | 860-771-1687| KrissyBallou415@outlook.com SUMMARY Friendlysalesassociatewith four years’retail experienceina fast-paced,team-based environment. Adeptatworkingin diverseretail and customerserviceenvironments’. SKILLS · Exceptional Communication Skills · Exceptional Customer Service · Sales Experience · Quick Leaner · Goal- oriented · Detail- oriented · Cash Register Familiarity · Friendly Demeanor · Strong Work Ethic · Natural Leader · Excellent People Skills · Personable · Positiveand Upbeat EXPERIENCE 06/10 –08/11 OfficeAssistant, BaystatePool Supplies · Handled dailyheavy flowof paperworkand cooperated with theaccounting departments on invoicingand shippingproblems. · Directed callsto appropriateindividualsand departments. · Cleaned theofficeoncea week to maintain a stress-freework environment · Assisted coworkerswith any paperwork 08/12 –09/12 FrontDesk Clerk, Quality Inn · Greeted and welcomed all hotel guestswith a smile. · Accommodated guests’requestsfor bookingandupdatingreservations. · Reviewed accountinformation andchargeswith guests duringcheck-out. · Verified thatpersonal andpaymentinformationon guestaccountswasaccurateand complete. · Delivered messages,mail and packagesleftfor guestsandhotel facilitiesin a timely manner. · Maintained breakfastbar 04/13 –09/13 Bartender, Lucky JacksBar& Grill
- 2. Page2 · Greeted guests in a timely and professional manner. · Waited on multiplecustomersatthebar andthroughoutthebar area. · Maintained full knowledgeof beveragelists and promotions. · Enthusiasticallyand appealinglydescribedfood anddrink specialsto guests. · Upheld strictcashhandlingprocedures. · Verified thatguests atthebar wereof legal age. · Notified a manager if a guestwas intoxicated or rudeto other guests. · Cleaned,mopped and vacuumed thebar area. · Served each guestcourteously,quickly andefficiently. · 04/14 –08/14 Water CareSpecialist, ThePool Doctorof RhodeIsland · Greeted customers ina timelyfashion whilequicklydeterminingtheir needs. · Recommended merchandiseto customersbased on their needs and preferences. · Maintained knowledgeof currentsalesand promotions,policies regardingpayment and exchangesandsecurity practices. · Responded to customer questionsandrequests in a promptand efficientmanner. · Engaged with customersin asincereand friendly manner. · Completed all cleaning,stockingand organizingtasksinassigned sales area. · Builtrelationshipswith customersto increaselikelihood of repeatbusiness. · Tested water samplesand recommended specificproductsbased on customers’needs. · 09/14 –02/15 Crew, Dunkin’Donuts · Memorized recipesfor every specialty coffeebeveragesandseasonal offerings. · Madeand served numerous cafébeverages per daywith speed,quality and consistency. · Maintained and operated espresso machines,blenders,commercial coffeebrewers, coffeepots and other equipment. · Developed and demonstrated skillful and creativelatteartto engagecustomers. · Cleaned counters,machines,utensilsand seatingareasdaily. · Constantly expanded personal knowledgeof coffeestylesandvarieties. · Engendered customer loyalty by rememberingpersonal preferencesandallergy information. · Trained newteammembers with positivereinforcementand respectful,encouraging coaching. · Maintained regularandconsistentattendanceand punctuality. · Controlled lineand crowd with quick,efficientservice. · Prepared coffee,straightened up chairsand table,opened register and carried out other openingduties. · Dedicated to continuously improvingsalesabilitiesand productknowledge. · . ·
- 3. Page3 02/15 –Current OfficeClerk, TheHired Hammer · Answered phonecalls · Answered all questionseach newcustomer has · Filed all paperwork · Created invoicesfor eachnewcustomer. · EDUCATION 08/08 –06/12 High School Diploma, Harvard H.Ellis Technical High School ACCOMPLISHMENTS Presidentandco-founderof theschoolsGay-StraightAlliance Presidentof thePrincipal Committee Assisted staff in findingnewways to createa positiveschool environment Regularly spokein all assembliesatour school Participated in two yearsof theCollegeCareer Pathwaysprogram