Crystal Salas is seeking a customer service role and has over 5 years of experience in retail sales and customer service. She has a proven track record of exceeding sales goals and ensuring high levels of customer satisfaction. Her skills include strong organization, active listening, and being an adaptive team player.

1. CRYSTAL SALAS
629 Kingsborough Walk 6, Brooklyn, NY 11233
(C) 347-885-2932
Salascrystal08@gmail.com
SUMMARY OF QUALIFICATIONS
Dedicated Customer Service Representative motivated to maintain customer
satisfaction and contribute to company success. Strong interpersonal skills, work
well independently and as a team. Ability to multi-task and adapt to any
environment. Skills include:
• Strong organizational Skills
• Active Listening Skills
• Adaptive Team Player
ACCOMPLISHMENTS
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product,
promotions and orders.
WORK EXPERIENCE
Fanatics / NBA Store
Manhattan,Ny
Department Lead Sales/ BOH
11/2015 - 1/2017
• Ensure associates are establishing personal contact and rapport with
customers and create a selling culture in the store where employees engage with
customers and convert customer traffic into sales.
• Responsible for shipping and receiving merchandise and supplies ( using
FedEx, UPS system). Making sure that all merchandise is processed correctly,
also training associate to process correctly.
• Generating sales for brand,assisting with floor set/ operating cash warps
and Training associates.
• Creating teams work schedule

2. Barclay Team Store
Brooklyn Nets / Islanders
Brooklyn, NY
Visual Merchandising / Flocker
09/2015 - 11/2015
• Fully trained in "flocking" pressing both basketball and hockey jerseys
• Visual Merchandising at locations around the arena for all events
• Trained new associates on customer service and product knowledge
NBA Store
Manhattan,NY
Cashier/Sales
01/2015 -08/2015
• Maintained up-to-date knowledge of store policies regarding payments,
returns and exchanges.
• Developed highly empathetic client relationships and earned reputation for
exceeding sales goals.
• Help locations and maintained merchandise based on customer desires.
Tom Dick Harry
Brooklyn, NY
Floor Manger
2011 – 2016
• Describe merchandise and explain use, operation, and care of
merchandise to customers.
• Answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on
customer needs and desires.
Burger King
Manhattan, NY
Cashier / Sales Associated
2009 - 2010
• Receive payment by cash, check, credit cards, vouchers, or automatic
debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.

3. • Greet customers entering establishments.
•
EDUCATION
Edward A. Reynolds West Side High School
Manhattan, NY