Abigail Sibal has over 15 years of experience in operations, project management, and sales roles for companies like TOMS, Johnson & Johnson, and Hain Celestial Group. She has a proven track record of improving processes, reducing costs and errors, managing teams, and supporting sales efforts. Her skills include ERP systems, order management, inventory control, supplier relationship management, and customer service.

1. Abigail Sibal
8515 Falmouth Ave. Unit 409
Playa Del Rey, CA 90293
310.429.2033 asibal2000@yahoo.com
COMPUTER SKILLS
Word, Excel, PowerPoint, Outlook, SharePoint, Ariba, SAP, MAS200, EDI, Quickbooks
PROFESSIONAL EXPERIENCE
11/12 – Present: TOMS Inc – Los Angeles, CA
Sales Operations and Retail Compliance Manager, Major Accounts
Improve people’s lives through business by providing shoes, eye sight and water.
• Managed Sales Operations Team for Specialty before promoted into Major accounts
• Hired key talent and built Retail Compliance team
• Built Order Entry Team of 4, year over year reduced data entry time while increasing amount of orders
• Reduced employee overtime by 7% in 2015
• Created and analyze reports to support Sales and provide visibility to Leadership teams
• Develop process to reduced retailer chargebacks and recovered $75,000 in 2015
• Built new account on-boarding team and process to meet Vendor Routing/Compliance Guide requirements
and ship successfully on first shipments
• Created and updated SOPS to maintain continuous process efficiencies within Sales Operations
• Lead special projects and gathered appropriate resources to support and meet deadlines
• Partnered with 3PL to adhere to key accounts compliance guides and ensure on-time delivery of orders
• Collaborated with Sales and Demand Planning teams to successfully launch new season products
• Executed bi-weekly meetings with Sales Team to review order book (open contracts and consumptions)
• Coached team members in building and executing personal develop plan
• Participated in the implementation of SAP and ZenDesk systems
• Key stakeholder in the ATP and Allocation redesign project and DC relocation
11/11 – 08/12: Acro Service for Neutrogena, a Johnson & Johnson Company - Los Angeles, CA
Procurement Operations Site Lead - Contract
A global American consumer packaged goods manufacturer.
• Developed alignment with suppliers to meet performance goals On Quality, On Quantity, On Time.
• Introduced order tracking process to improve visibility of in-transit shipments.
• Addressed poor performing supplier reliability and planned initiatives for improvement.
• Provided support to close quality non-conformance investigations on- time.
• Maintained accurate system price records to ensure accurate purchase orders.
• Resolved outstanding Supplier debits and credits issues.
• Assisted in roll out of dual sourcing fill sites for Project Hogshead.
11/10 – 11/11: Hugo Naturals – Chatworth, CA
Customer Service Manager
Manufactures, markets, distributes, and sells natural and organic personal care products including skincare.
• Develop and maintained strong relationships with key accounts to increase sales and support.
• Improved processing and tracking of sales orders.
• Maintain strong relations and communications with departments to support sales efforts.
• Resolved out of stock issues and regain lost sales.
• Lead team to work efficiently with minimal order entry errors.
10/08 – 10/10: Kelly Services for Neutrogena, a Johnson & Johnson Company- Los Angeles, CA
Distribution & Inventory Analyst/Supply Chain Project Coordinator - Contract
A global American consumer packaged goods manufacturer.
• Manage timely unload of inbound trailers to distribution centers and prioritize new products.
• Troubleshoot system issues such as idoc errors, ASN failures, QA status and master data.

2. • Redeploy finished goods to balance inventory nationally.
• Provide support to Supply Chain, Trade Customization and External Manufacturers.
• Partner with QA in the timely release of finished goods.
• Manage MDA process and special projects.
• Lead various teams in meeting deadlines to produce finished goods at EM sites.
2005 – 08/2008: Hain Celestial Group, Inc. Culver City, CA
Sales Administrative Manager
Manufactures, markets, distributes, and sells natural and organic personal care products including skincare.
Managed Sales, Marketing, and Operations of Zia Natural Skincare line of products. Managed two Inside
Sales Representatives, Product Demonstration Coordinator, Sales Assistant and assisted three Sales Directors to
manage up to 60 Broker Reps.
• Ensured successful sales promotions by managing inventory to fill orders and maintained quality standards.
• Capitalized on media advertising and PR by synchronizing consumer website promotions with media schedule.
• Set monthly broker sales goals per territory and 3 month movement forecast.
• Developed and maintained strong relationships with key accounts to increase sales and support.
• Performed new product launches and sales presentations.
• Created opportunity for brokers to regain sales and lost shelf space of top selling items by determining that
Production Planning was based on inaccurate data, causing out of stock situations, and developing process for
providing reliable information to Production.
• Ensured successful launch of new line by managing 3rd party fulfillment house and internal team by providing
clear goals, instructions, and deadlines.
• Increased Inside Sales leads by implementing direct mail advertising to retailers and attended tradeshows.
• Improved close rate of Inside Sales Representatives by developing training program, phone scripts, and sales
procedures.
2003 – 2005: Peripheral Support, Inc. - Rancho Dominguez, CA
Program Manager
A $10M printing equipment refurbishing company.
Managed a $3.2M key account and two Customer Service Representatives.
• Generated revenue targets and sales forecast for the key account.
• Ensured fulfillment of key account’s requirements by driving implementation of internal operations and
infrastructure knowledge/processes.
2003: ING Direct - Los Angeles, CA
Sales Associate
A global financial institution offering banking, insurance and asset management to over $60M private, corporations
and institutional clients in more than 50 countries.
• Provided phone consultations on mortgages, home equity loans, and deposit products.
• Acquired and completed mortgage and home equity loan applications as well as set up automatic payment
plans.
EDUCATION
B.S., Business Administration – August 1995
Major Marketing Management emphasis in Sales
Cal Poly Pomona University – Pomona, CA
AWARDS
Top Sales Dollars- 2000; 2001 – Storactive, Inc
Top Sales Dollars-November 2003 – ING Direct
Encore Award January 2010 – Johnson & Johnson Company