Delores Brown has over 20 years of experience in customer service and management positions. She currently works as a Team Lead at HD Supply Facilities Maintenance, where she manages up to 15 customer service representatives and resolves escalated customer issues. Previously, she held supervisory roles at Daniel's Liquor & Deli, Chase Home Finance, Consolidated Credit, Direct Communications, and California Marketing. She has a proven track record of improving processes, training employees, and achieving awards for performance and sales.