Anthony Reed is applying for a Customer Service Rep position. He has over 15 years of experience in customer service roles in banking, including as a personal banker, teller, loan officer, and supervisor. He believes his strong communication, problem-solving, planning and organizational skills align well with the job requirements. Reed is seeking an interview to further discuss how he can make a meaningful contribution to the organization with his passion for customer service and previous experience.

1. To: Human Resource
From: Anthony Reed
It is with interest and enthusiasm that I respond to your job opening I saw on the
internet for a Customer Service Rep.
I strongly believe that the skills and abilities I have gained during my career to date
make me an excellent candidate for this opportunity. The key proficiencies I possess
which relate directly to your job requirements include:
 Communication skills- successful in building strong co-operative relationships
with key clients and decision-makers.
 Problem solving ability- regarded as a resourceful problem solver evident in the
successful development and implementation of new policies and procedures.
 Planning and organizing- proven track record of effectively prioritizing multiple
tasks and assignments in a fast-paced work environment to efficiently meet
departmental and company objectives.
 Team player- a solid reputation as a competent team player who is always
prepared to go the extra mile to achieve results.
 Self –Starter- considered a highly motivated employee with the capacity to learn
quickly and take responsibility for my own development.
I am convinced that my broad experience in the career field of Customer
Service/Banking/ Teller Work Management and Ministry has equipped me with a
strong set of valuable competencies that meet your needs. I am eager to
combine my previous experience with my passion for Customer Service in order
to work hard and make a meaningful contribution to your organization.
I would welcome the opportunity for a personal interview to discuss this further.
Thank you for your time and consideration and I look forward to speaking with
you soon.
Sincerely,
Anthony Reed
Enclosure

2. ANTHONY REED
12535 CENTRAL AVE UNIT 5
ALSIP ILLINOIS 60803
708-566-0081 ALREED5006@YAHOO.COM
Experienced CustomerService Rep/Teller/ Relationship Banker/Loan Officerand Supervisor.Experienced in Hiring Staff,
Training and Coaching.Teamoriented leaderwho motivates members to exceed expectations.Recognized forexceptional
customerservice,knowledge oftechnology,professionalismand competency.Regularly rewarded by supervisors forjob
performance,reliability, multi-tasking,efficiency,accuracy,speed,and ability to beat deadlines.Enthusiastic,goal
oriented and customerservice champion.Excellent communication skills.
EDUCATION: BACHELORS OF ARTS IN THEOLOGY NORTH LEXINGTON UNIVERSITY 2003
M-DIV DEGREE IN DIVINITY FROM NEW COVENANT BIBLE COLLEGE AND SEMINARY 2012
ST. JOHN COMMUNITY CHURCH SENIOR PASTOR 04/2008 TO PRESENT
• Lead and preach in the congregation’s worship services,responsible for the overall administration ofthe church
• Visit members who are hospitalized,homebound,and nursing facilityresidents.
• Conductfunerals for members and friends ofthe congregation.
• Provide Pastoral Counseling to members who maybe in need.
• Supervise a Staff of 15 paid employees.Was Responsible for the Entire Human Resource Department.
CHICAGO CREDIT UNION PERSONAL BANKER/TELLER 05/2012 TO 08/2014
• Review, process,close and administer loan proposals.Interview applicants and requestspecified information for
loan applications.
• Analyze applicantfinancial status,credit,and property evaluation to determine feasibilityof granting loan and submit
application to credit analystfor verification and recommendation.
• Correspond with and interview applicants or creditors to resolve questions regarding application information.
• Approve loan within specified limits or refer loan to loan committee for approval.
• Ensure loan agreements are complete and accurate according to policy. Maintain database and monitor
performance ofloans.
• Open and close all types of accounts including checking,savings,Money Markets, Cd’s and Ira’s
• Work teller window,and process Teller Transactions.Handles 100 to 250 calls per day. Process Insurance Claims.
• Collecton delinquentand pastdue accounts,by contacting customers setting up paymentarrangemen ts,and
settlements
Process Teller Transactions

3. INTERSTATE BANK PERSONAL BANKER/TELLER 01/2007 TO 12/2009
• Opened and processed all products offered by the bank
• Advised clients on products thatwould best suittheir needs
• Responded to clients regarding accountinformation;investigated problems and performed problem resolution
• Cross sold banking products and services
• Assisted employees in completing personal and business transactions
• Assisted employees with problems,exceptions and adjustments
• Secured and closed the facility at close of business
• Acted as Vault Teller, responsible for ordering funds for the branch selling and proving the vault
• Supervised dailyoperations ofTellers;ensure that bank Policies and Procedures were followed
BANK ONE TELLER SUPERVISOR 02/2004 TO12/2006
 Coordinating and monitoring tellers activities and checking records
 Assisting tellers in solving complexbanking problems
 Counting and maintaining appropriate cash in drawers for paying out to customers
 Deploying teller staff at each window to handle rush hours
 Working closelywith the branch manager in optimizing customer service
 Training tellers and helping them in achieving sales goals.
 Handled cash deposits,cash withdrawals for savings and other accounts
 Balanced cash in drawers with entries in computer system
 Accepted all types of payments,including loans and creditcard
 Followed Bank security policies and procedures in accomplishing dailytasks
 Balanced currency and coins in the drawer at the startand end of the shift
 Processed cash advances and nightdepository