Ratnam Challa has over 20 years of experience in customer service roles. He has worked for several companies in various industries including financial services, telecommunications, healthcare, and publishing. His responsibilities have included handling customer calls, processing orders, resolving issues, and using various computer systems. He has a Bachelor's degree in Business Management and is proficient in Microsoft Office, CRM systems, and medical coding.

2.  Ratnam Challa 202 Homestead Rd. • Paramus, NJ 07652
Ratnaparamus@yahoo.com 201-967-9858 Home Phone Number
Cellular phone number 201-981-3792
Customer Service Representative
Ast FUND Solutions
Ridgefield Park, NJ
February 2015 to May 2015
Responsibilities
I used the Ayava phone system, called customers with the use of a dialer regarding mutual fund
accounts about upcoming shareholder meetings scheduled to take place, worked with a diversity of
customer on telephone and worked with medical doctors, worked with professionals and senior
citizens, business customers the telephone, read from Scripts, needed to read Verbatim, worked with
dialer and the telephone system made outbound calls, worked with shareholders who owned mutual
funds, worked with business customers.
Accomplishments
I answered back to back calls and assisted the shareholders regarding proxy voting. I followed strict
guidelines regarding call strategy.
Skills Used
Excellent communication skills and excellent computer skills.
Inside Sales Representative
Dial America
Mahwah, NJ
November 2014 to January 2015
Responsibilities
I worked with customers using automated dailer. I worked with equipment orders. I worked with with
customer care information.
Accomplishments
I was able to put the customer into the correct calling plan.
Skills Used
I worked with wireless account analysis
Customer Service Coordinator
Verizon Wireless
Orangeburg, NY

3. July 2014 to November 2014
Responsibilities
I worked with the fraud department. regarding fradulent orders took customer care calls, worked with
debit and credit card transactions, worked with customer calling plans, worked with secure pin, needed
to protect customer privacy, worked with customers with their telecommunications devices based on
customer needs, called customer back for potential sales, ran credit applications, multitasking was one
of the major job title which needed to be done on a daily basis. Answered customer questions worked
with CCD, worked with tax rates for the variuos states inclusing sales and city taxes assisted with
online ordering for customers, worked with nurses and dentists on the telephone and business people on
the telephone
Accomplishments
Able to sell high priced phones. Able to sell accessory packages at 49.99
Skills Used
Excellent people skills, excellent sales skills
Customer Service Coordinator
Publishers Circulation Fuffillment
Lyndhurst, NJ
October 2013 to June 2014
Responsibilities
I worked with the diversity of customers on the telephone and a variety of newspapers confirming
verification of delivery, made over 50 calls a day, worked with customer emails, did data entry
produced and distributed written internal and external communication.
Accomplishments
Needed to have excellent customer service and people skills.
Skills Used
Customer service skills needed to be excellent
 Rite Aid Pharmacy Pharmacy Associate
 September 12, 2013-June 18,2014
 I worked with pharmacists, doctors’ offices, pharmaceutical
companies also worked with drug coverage, insurance companies and
claims, worked with important health information. (IHI) the healthcare
information system, also worked with privacy of the members which I
needed to be protected, worked with HIPPA, learned about the FDA
and worked the cash register, worked with credits and debits, worked
with customers in person and on the telephone, greeted the
customers as they come into the pharmacy, worked with diversity of

4. customers, gave pricing information for the medicines, work with PHI,
worked with ICD medical coding system worked with insurance
verification,Pharmacology and must have been familiar with medical
terminology, used the Nex Gen System and Rapid Script System,
also called customer to confirm the status of their medicines.
 DNR Diamonds Inside Sales Representative/Account
Executive
 May 8, 2013 -June 25, 2013
 Company was diamond wholesaler, made over 50 calls a day, worked
with Excel and Outlook. I worked with business customers
 Publishers Circulation Fulfillment CUSTOMER CARE AGENT /
FIELD SERVICES AGENT /ONLINE CUSTOMER SERVICE
 June 21,2010 to September 27,2012
 The NY Times is the main company.
 I worked with customer service emails using the (CRM)Siebel
System,recorded data in database, adhering to while ensuring timely
processing, produced and distribute written communications
internally and externally, also worked with credits and debits, also
worked with scanning documents. Xerox copy machines and fax
machines, worked with SAP and data entry, worked with
customer emails confirming newspaper delivery.
 Medco Health Solutions Pharmacy Benefits Manager
 April 2010-June 2010
 I worked for Mail Order Prescription Company, worked with SOPS,
worked with doctor’s offices and pharmacists on the telephone,
checked status of prescriptions, worked with order status, worked
with customer bills, also gave UPS tracking numbers to
members,assisted members with Website Support, worked with drug
coverage, insurance companies and claims, worked with important
health information. (IHI) the healthcare information system, worked
with privacy of the members which I needed to protect, had working
knowledge of HIPPA, learned about the FDA and pharmaceutical
companies. have arranged meetings for representatives and
taken meeting notes and ESD system used.
 Publishers Circulation Fulfillment
 Customer Care Representative/School and College Agent/
Field Services Agent May 2002-March 2010

5.  I have arranged meetings for representatives and assisted
other representatives when they needed my assistance,
worked with the Siebel System, responded to calls from New York
Times as well as individual customers in support of Customer
Service.Initiated new accounts and address customer inquiries and
complaints concerning billing and delivery, worked with a diversity of
customers on the telephone, processed and track customer orders for
NY Times online retail stores, provided support to other employees as
necessary to facilitate continued attainment of operational goals,
worked with teachers, college professors, law students, nursing,
pharmacy students, medical, and MBA and engineering students,
worked with k-12 teachers and spoke to school staff and business
customers, also worked with doctors, nurses, pharmacists and
lawyers and businesses on the telephone, also worked with
international students on the telephone, also worked with scanning
documents. Xerox copy machines and fax machines, managed high
volume of incoming calls in fast-paced settings, maintaining
courteous demeanor and delivering quality, knowledgeable customer
service, worked with billing issues, worked with budgets and reports,
worked with credits and debits, worked with the college database
system. Used federal express to send NY Times online orders, used
the Federal Express tracking system.
 Previous experience: Financial Services Provider Hudson
United Bank (2002) Customer Service Representative,
Mellon Investment Services
 (1999 to 2001); PNC Bank Personal Banking Representative,
PNC Bank, (1998 to 1999) worked with pharmacists,
doctors, nurses and lawyers in person. ATM Help Desk
Representative at Bank of New York, (1997 to
1998).Customer Service Representative, Page America
(1996-1997) Collections Representative, Financial
Collections Agencies (1994-1996) Swan Optical
Corporation, 1991-1994 Customer Service
Representative/Telemarketer/OrderEntryRepresenta
tive/
 Receptionist/Switchboard Operator /Administrative
Assistant Optical Wholesale Company dealing with
optometrists, opticians, eye doctors and eyeglass

6. companies). I have done data entry. assisted the
sales manager in putting together an order entry
manual. I used Word and Excel. I did receptionist
duties worked with multi line phone systems,
paging and intercom systems. Payroll Clerk, Toysrus
(1991), worked with payroll and budgets, worked in the
payroll department and did data entry in Lotus.
Management Trainee/ Office Consultant, Staples (1990). I
have worked with all types of customers who come into the
store, also worked with professionals and business
customers who came into the store, worked with medical
doctors who came into the store, worked with business
customers and hospital employees and did online ordering
for customers.
Education
Bachelor in Business Management
Fairleigh Dickinson University -
Teaneck, NJ
• COMPUTER SKILLS:
• I am well-versed with the following computer Packages and Soft-wares and can
• extent my best computer skills for Employees and have excellent computer software skills.
• Windows - 98, NT & Vista
• Microsoft- Office ( Word, Excel & Outlook)
• AOL Instant Messaging
• SAP, Access PowerPoint
• Oracle - Open office
• Lotus Notes
• Internet
CRM Siebel Experience
• Presently, I have my own system at home, to up-grade my computer skills and knowledge. I learned
about ICD Medical coding

7. companies). I have done data entry. assisted the
sales manager in putting together an order entry
manual. I used Word and Excel. I did receptionist
duties worked with multi line phone systems,
paging and intercom systems. Payroll Clerk, Toysrus
(1991), worked with payroll and budgets, worked in the
payroll department and did data entry in Lotus.
Management Trainee/ Office Consultant, Staples (1990). I
have worked with all types of customers who come into the
store, also worked with professionals and business
customers who came into the store, worked with medical
doctors who came into the store, worked with business
customers and hospital employees and did online ordering
for customers.
Education
Bachelor in Business Management
Fairleigh Dickinson University -
Teaneck, NJ
• COMPUTER SKILLS:
• I am well-versed with the following computer Packages and Soft-wares and can
• extent my best computer skills for Employees and have excellent computer software skills.
• Windows - 98, NT & Vista
• Microsoft- Office ( Word, Excel & Outlook)
• AOL Instant Messaging
• SAP, Access PowerPoint
• Oracle - Open office
• Lotus Notes
• Internet
CRM Siebel Experience
• Presently, I have my own system at home, to up-grade my computer skills and knowledge. I learned
about ICD Medical coding