Pattress C. Jackson has over 30 years of experience in customer service, office administration, bookkeeping, and accounting. She has managed call centers of over 15 representatives and processed high volumes of personally identifiable information. Her skills include budget analysis, data reconciliation, and working knowledge of accounting software such as IBS, FAR, and Microsoft Dynamics SL. Her goal is to utilize her skills in administrative support, assessing client needs, analyzing budgets, and providing excellent customer service.

1. Pattress C. Jackson
17609 Barron Heights Rd – Dumfries, VA 22025
[h] 703.221.0027 [c] 571.334.2086
patcjack@aol.com
LinkedIn.com
Career Objective
Goal oriented and seeking a position where my skills will be used to the fullest, assessing client needs,budgeting,analyzing and
overall administrative support.Enormously customer focused.
EDUCATION/ SKILLS
I am experienced in Bookkeeping (data reconciliation, general ledger and budget analyst), Office Support, Account Servicing
(customer retention), and a Team player. My attention to detail is excellent to include organization and multi-tasking skills. My
customer service skills are superior. I have working knowledge of IBS (Internal Billing System) an invoicing program systemand
working knowledge of FAR (Federal Acquisition Regulation).
American Institute of Banking, Washington, DC 1984 – 1986
Principals of Accounting 1 and 2
Security Clearance Public Trust
PROFESSIONAL EXPERIENCE
DAON Trusted Identity Service, Alexandria, VA 03/2010 – 10/2013
Customer Service Manager – Transportation Security Clearinghouse
I managed a growing call center of 15 service representatives who received and disposed ofmore than 30k calls per year. Thos e
services involved processing high volumes of Personally Identifiable Information (PII) for level 2 support of background
investigations.This information was routed electronically to and from the FBI as well as other local bureaus of investigation for
aviation clients and commercial clients in various states.My challenges while many were to motivate employees to be
overachievers while learning to work with less and to rely on each other as a resource.My goal was to improve the customer
experience based on client feedback, observations and matrices while always reviewing multiple options before making final
decisions.Prioritizing customer service enabled open,constant and constructive dialogue. Analyzing support data enabled me to
strengthen weak areas and collaborating more closely with the technical side allowed me to stay ahead of potential service
problems. Maintaining open communication with IT and my service representatives empowered me to provide solutions that often
required thinking outside the box. Administrative responsibilities included interviewing for new staff, scheduling for peak h ours,
determining work assignments, performance reviews, training, coaching, and overall management support.
Sparks (Cydecor/Daon Trusted Identity Services) 11/2009 – 3/2010
Contractor
These were short term assignment for Sparks. In the position with Cydecor, I assisted HR in organizing over 400 applicants into
several databases thereby allowing viewing of possible employment candidates easier. The position with Daon also short term
was to provide application processing and accounting assistance.
Unemployed 7/2009 – 11/2009
JM Zell Partners, Ltd., Washington, DC 1/2005 – 7/2009
Associate
Created and maintained a database for office space analysis as well as database reconciliation. I assisted in evaluating space and
square footage specifications on project related work assignments. I participated in vendor interviews to be used for client bid
purposes during various stages of a project. I was tasked with providing budget analyst support. Created Power Point
presentations of sale and leased properties using CoStar. Maintained, reviewed and audited punch list on new construction
projects. Provided backup assistances to accounts payable; reviewed, tracked and approved invoices for work completed,
maintained invoicing records for audit purposes on various projects as well as assisting in the preparation for outside audit ors.
Performed various administrative support tasks.

2. Pattress C. Jackson
17609 Barron Heights Rd – Dumfries, VA 22025
[h] 703.221.0027 [c] 571.334.2086
patcjack@aol.com
LinkedIn.com
Unemployed 10/2003 – 12/ 2004
Exponent Inc., Alexandria, VA 4/2001 –10/ 2003
Office Administrator
Generated and compiled monthly transaction reports using the Corporate Financial Management Systems (CFMS) and the Project
Reporting Systems (PRS). I performed budget analyst duties on various contracts.I reviewed various reports and ran queries for
inaccuracies making highly skilled accounting tasks,adding, adjusting and calculating bill rates and capturing cost for revenue
recognition. After verifying “billable cost” through contract review and working closely with project managers (PM’s) a final
submission to bill clients was processed and sent.Completed documentation and obtained authorization for necessary contract
certifications. Responded and provided submission to monthly, quarterly and yearly internal financial drills. Served as the liaison
between project managers, private contractors and headquarters on issues related to funding, documents, and provided problem
resolution. Invoiced for 15+ project managers with monthly revenue of $2.5M to $5.M each. I developed a systemto ensure
timely payment of invoices as well as contacting clients for the collection of past due accounts. Prepared and reviewed expense
reports, time sheets,A/Pand A/R transactions.
Software Name Skill Level (novice,
intermediate, or
expert skills
Experience/Last Used
Microsoft Office (Word, Excel, PowerPoint) Expert Daily/October 2013
Outlook Expert Daily/October 2013
JIRA (Help Desk Ticketing System) Expert Daily/October 2013
InContact (cloud based phone system) Expert Daily/October 2013
Constant Contact (message system) Expert October 2013
Cybersorce (Accounting software) Expert Daily/October 2013
JAMIS (Job Cost Accounting Mgmt. Info Systems) Novice December 2001
CFMS(Corporate FinancialMgmt. Systems) Intermediate October, 2013
Peachtree Accounting Intermediate July, 2009
Quicken Intermediate July, 2005
Microsoft Dynamics SL (Accounting System) Expert October, 2013
Hardware Experience
N/A
Systems Experience
N/A