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Maureen Nagel 732-221-6556 (Cell) mnagel321@yahoo.com
Qualifications
 Natural at building relationships with genuine interpersonal and strong communication skills
 Highly proactive with the ability to anticipate and resolve customer issues
 Task oriented with a focus on satisfying client needs, resolving issues, and meeting targets
 Performs well independently and in teams with various levels of management
Professional Experience
Oyster Bay NJ Lead Wine Tasting Host
Delegat USA Evenings & Weekends 10/2014 to Present
 Named February 2015 Tasting Host of the Month
 Attained a 98% conversion rate across Northern New Jersey and 121% across target accounts
 Responsible for all event logistics – scheduling, ordering and promoting sales and brand awareness
 Oversee, coach, schedule other Tasting Hosts in NJ
 Serve as liaison for new tasting hosts in the region, providing training and shadowing opportunities
Sales Administrator
Revent Inc., Piscataway, NJ 3/2013 to Present
Work Group, Spotswood, NJ 10/2012 to 3/2013
 Prepared quotes and identified opportunities based on clients’ expansion and construction plans
 Determined and communicated appropriate actions for internal teams (installation, commissions,
service, delivery, configuration, production, and purchasing)
 Updated delivery and production schedules based on customer requirements
 Obtained freight quotes and secured the best transport option for customers
 Followed up on scheduled installations and deliveries with customers
 Compiled sales statistics and provided to management for forecasting
 Received and processed sales orders, confirmed delivery and communicated to organization
 Provided administrative support to sales representatives, sales managers and controller
Service Operations Agent Assistant
Johnson Controls Inc., Edison, NJ 3/2009 to 2/2012
 Coordinated with the service operations agents to schedule front liners
 Placed orders for materials, parts, and tools; issued purchase orders and released daily invoices
 Selected the most appropriate low cost delivery option and minimized purchased parts costs
 Ensured on time part delivery to job site and escalated issues as appropriate
 Proactively contacted customers within 14 days of invoice date to ensure commitment to pay
 Posted service tickets, material purchases, and other service ticket job related transactions
 Ensured front liners submitted documentation and time sheets daily and accurately
 Assisted the service operations agents in standard or specialized billing as needed
 Assisted management in output reporting for accurate forecasting and inventory clean-up
 Proactively worked with customers and sales representatives to ensure customer satisfaction
 Generated scheduled service visit reports and other supporting documents for customers
Maureen Nagel 732-221-6556 (Cell) mnagel321@yahoo.com
2
 Worked with service project managers to track job completion and to ensure proper invoicing
Customer Service Representative
Lauber Imports, Somerville, NJ 7/2007 to 3/2009
 First point of contact for wholesale wine clients in NY and NJ
 Handled all client inquiries and issues
 Served as liaison between sales representatives and clients
 Processed orders and arranged shipping
 Coordinated wine samples for sales force and events
 Documented physical inventory on a quarterly basis
 Assisted in creating a reference database for the sales team
Owner / Operator
New Images Hair Design, Middlesex, NJ 10/1998 to 7/2007
 Responsible for all business functions from start-up through closing – including all marketing,
advertising, sales, inventory, accounting, finances and scheduling
 Interfaced with suppliers and 250+ clients of all ages

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Maureen Nagel Resume 04-2015

  • 1. 1 Maureen Nagel 732-221-6556 (Cell) mnagel321@yahoo.com Qualifications  Natural at building relationships with genuine interpersonal and strong communication skills  Highly proactive with the ability to anticipate and resolve customer issues  Task oriented with a focus on satisfying client needs, resolving issues, and meeting targets  Performs well independently and in teams with various levels of management Professional Experience Oyster Bay NJ Lead Wine Tasting Host Delegat USA Evenings & Weekends 10/2014 to Present  Named February 2015 Tasting Host of the Month  Attained a 98% conversion rate across Northern New Jersey and 121% across target accounts  Responsible for all event logistics – scheduling, ordering and promoting sales and brand awareness  Oversee, coach, schedule other Tasting Hosts in NJ  Serve as liaison for new tasting hosts in the region, providing training and shadowing opportunities Sales Administrator Revent Inc., Piscataway, NJ 3/2013 to Present Work Group, Spotswood, NJ 10/2012 to 3/2013  Prepared quotes and identified opportunities based on clients’ expansion and construction plans  Determined and communicated appropriate actions for internal teams (installation, commissions, service, delivery, configuration, production, and purchasing)  Updated delivery and production schedules based on customer requirements  Obtained freight quotes and secured the best transport option for customers  Followed up on scheduled installations and deliveries with customers  Compiled sales statistics and provided to management for forecasting  Received and processed sales orders, confirmed delivery and communicated to organization  Provided administrative support to sales representatives, sales managers and controller Service Operations Agent Assistant Johnson Controls Inc., Edison, NJ 3/2009 to 2/2012  Coordinated with the service operations agents to schedule front liners  Placed orders for materials, parts, and tools; issued purchase orders and released daily invoices  Selected the most appropriate low cost delivery option and minimized purchased parts costs  Ensured on time part delivery to job site and escalated issues as appropriate  Proactively contacted customers within 14 days of invoice date to ensure commitment to pay  Posted service tickets, material purchases, and other service ticket job related transactions  Ensured front liners submitted documentation and time sheets daily and accurately  Assisted the service operations agents in standard or specialized billing as needed  Assisted management in output reporting for accurate forecasting and inventory clean-up  Proactively worked with customers and sales representatives to ensure customer satisfaction  Generated scheduled service visit reports and other supporting documents for customers
  • 2. Maureen Nagel 732-221-6556 (Cell) mnagel321@yahoo.com 2  Worked with service project managers to track job completion and to ensure proper invoicing Customer Service Representative Lauber Imports, Somerville, NJ 7/2007 to 3/2009  First point of contact for wholesale wine clients in NY and NJ  Handled all client inquiries and issues  Served as liaison between sales representatives and clients  Processed orders and arranged shipping  Coordinated wine samples for sales force and events  Documented physical inventory on a quarterly basis  Assisted in creating a reference database for the sales team Owner / Operator New Images Hair Design, Middlesex, NJ 10/1998 to 7/2007  Responsible for all business functions from start-up through closing – including all marketing, advertising, sales, inventory, accounting, finances and scheduling  Interfaced with suppliers and 250+ clients of all ages