This document provides a summary of Abhik Basu Roy's professional experience and qualifications. It summarizes that he has over 12 years of banking operations and management experience, currently serving as Senior Manager of Operations & Cash at Citibank N.A. in Kolkata. It also lists his responsibilities like spearheading a team of 10, ensuring high quality customer service, and effectively managing business operations to ensure cost effectiveness and revenue maximization. Finally, it provides his educational qualifications and references.

1. ABHIK BASU ROY
Address: AshabariApts, Flat-3B, 3rd
Floor, 324 N.S.C. Bose Road, Kolkata - 700047
Mob: +9198 30342116 | E-Mail: abhik.basuroy@gmail.com
Banking professional with more than 12 years of operations and management experience.Expert in project
management and establishment of control procedures & compliance.
Expert in customer care, productivity, follow up skills, and relationship building. Ability to work under
minimal supervision and with sensitive information by maintaining a high level of confidentiality.Able to
handle multiple priorities and meet tight deadlines without compromising quality.
Skilled in leading and coaching employees, as well as staff supervision and training.Currently managing a
team of 10 operation staff.Experienced with resolving difficult or complex problems involving customers or
staff.Strong oral and written communication skills.Proficientin MS Word, Excel, PowerPoint, and Outlook.
Significant experience in overseeing operations for driving business by effective relationship management and
delivery of value added services.
Career advancement with a solid track record of promotions for outstanding performance.
Experienced in reviewing and monitoring processes, internal controls, risk and performances of retail
liability banking.
Retails Branch Banking Operations Branch Ops Related Various MIS Reporting
Cash Flow Management Team Management
Management Control Goal Setting & Attainment
Relationship Building Negotiation & Communication
Internal & External Audit handling Vendor Management
Handling of Trade Transactions Handling of Forex Transactions
KEY SKILLS
SUMMARY

2. CITIBANK N.A., KOLKATA
2015 till Present - Senior Manager-Operations & Cash
2012 to 2014 - Manager-Operations & Cash
2009 to 2012 - Assistant Manager
2008 to 2009 - Authorized Signatory
2003 to 2008 - Customer Service Representative
BRAINWARE CONSULTANCY PVT LTD, GARIAHAT BRANCH
2001 to 2003 - SystemSupport Executive
VEDIKA SOFTWARES PVT LTD
2000 to 2001 - Sales & Marketing Executive
 Spearheading a team of 10 and identifying their functional training needs and nominating them for training.
 Mentoring, coaching and training Cash Officers & Customer Service Representatives to
ensure banking operations excellence.
 Arranging & chairing weekly team meetings, focusing on targets & achievements.
 Independently and successfully handling various internal & external audits, including RBI incognito visits,
with no significant findings.
 Establishing strong and reliable internal controls.
 Ensuring high quality customer service and follow-up on the execution of client’s requests.
 Monitoring operations to ensure continuous customersatisfaction.
 Monitoring business processes and systems/applications to ensure efficiency and effectiveness of new
implementations.
 Effectively managing the business operations of the branch ensuring cost effectiveness & revenue
maximization.
 Handling of Trade transactions including Import/Export Docs, Bills of Exchange & Bank Guarantee.
 Travelers Cheque Purchase & sales.
 Foreign Currency Purchase and sales.
 SWIFT Transfer (A2 Remittances)
 Domestic Money Transfer service.
 Monitoring of all Branch Suspense/GL accounts&resolving any differences on a daily basis.
 Authorizing and supervising all branch transactions within the prerogatives.
 Scrutinizing the cash transactions and decided cash holding for the branch.
 Monitoring & tracking the Cash Vault limit. Ensuring minimum cash balance in vault to reduce cash
holding cost.
PROFESSIONAL EXPERIENCE
KEY RESPONSIBILITIES : CITIBANK N.A., KOLKATA

3.  Monitoring of available cash liquidity & Cash planning & arrangement of cash for bank ATM loading, cash
deliveries to mills for wage payments & fulfilling cash requirement for other Citibank branch in Kolkata.
 Opening of Citibank a/c in other banks & coordinating with them for offload of non
issuable/soiled/mutilated currencies on a daily basis.
 Successfully, supporting operations related to branch operational activities and financial services.
 Channelizing cross-selling of the Bank's products and services.
 Managing all the vendorpayments& ensuring cost effective vendorusage.
 End to end Monitoring & handling of branch vendors.
 Have won service awards for providing outstanding service to clients.
 Have been working on the following software platforms Finacle (Core Banking), CFX, Flexcube,
CitiDirect, Putty & other Java based portal softwares.
 Managed a team of 6 faculties.
 Imparted software training to corporate clients.
 Channeled cross-selling of software courses.
 Responsible for marketing of “FACT” (financial software).
 Responsible for providing free demonstration of the software at various institutions/corporate houses for
sales conversion.
 Responsible for providing data to the R & D team for development & customization of the software
package.
 Awarded the Best Customer Service Executive (East Zone) in 2005
 Awarded the Bravo Employee of the Month in 2009
 Awarded the Certificate of Appreciation in 2013
KEY RESPONSIBILITIES : BRAINWARE CONSULTANCY PVT LTD., KOLKATA
KEY RESPONSIBILITIES : VEDIKA SOFTWARES PVT LTD., KOLKATA
AWARDS : CITIBANK N.A., KOLKATA

4.  B.Com (Hons) in Accountancy from Calcutta University (1997 - 2000)
 Certificate course in computerized accounting softwares& MS- Office from Brainware.
 Date of Birth: 24th December 1978
 Linguistic Knowledge: English, Bengali and Hindi
 Mobility : Mobile for a suitable job role anywhere in India/outside India
AbhinandaRudra
Assistant Vice President
Human Resource Dept
Axis Bank Ltd
Kolkata
Mob: +9198 36299244
Ribhu Deb Bhattacharya
Assistant Territory Manager
National Stock Exchange IT Ltd
Bhubaneshwar
Mob: +9199 37126242
EDUCATION
PERSONAL DETAILS
REFERENCES