SlideShare a Scribd company logo
ESMERALDA GARCIA
408 Audubon Avenue Apt 23 ■ New York, NY 10033 ■ Phone: (347) 364-5856 ■ Email: esmesot@gmail.com
CAREER FOCUS
Skilled banker specialist with extensive experience in customer service, banking, investment accounts and retail
looking for a career opportunity. Self-efficient and team player able to prioritize multiple tasks, exercising good
judgment and confidentiality at all times.
SPECIAL SKILLS
 Series 6, Series 63, and life licenses. National Mortgage Licensing System registration.
 Notary Public
 Proficient in Microsoft Office Programs (Word, Excel, PowerPoint)
 Bilingual English/Spanish
PROFESSIONAL EXPERIENCE
Wells Fargo Bank New York, NY
Personal Banker II March 2014- Present
 Developing and maintaining relationships with Wells Fargo partners to maximize sales opportunities
 The Personal Banker (SAFE) 2 develops and maintains strong relationships with Wells Fargo partners to maximize
customer solutions
 This starts with the profiling process and extends to investments, retirement, insurance, and Wells Trade solutions
 PersonalBanker Registered (SAFE) 2s engage their Financial Advisor partners to help deliver the right solutions
for customers to succeed financially
 Special emphasis is placed on providing customers with personal financial reviews and lending service.
 In addition, Personal Banker (SAFE) 2s may reach out into the community by visiting businesses, make outbound
calls to customers,and conduct educational seminars in the community.
 The banker’s key responsibility is to identify and offer packaged product solutions, proactively provide product
solutions and services,and initiate partner referrals that meet the customer’s needs and their financial goals.
 The Personal Banker (SAFE) 2 builds long-term relationships with existing and new Wells Fargo high value
customers, ensures retention, and provides excellent service in all customer interactions.
 Consistently ensures compliance with all operational regulations, sales & service processes,policies and
procedures, and completion of compliance requirements.
 In addition provide support and coaching to tellers and other team members when required
 Carefully review and Approve large transactions including but not limited to Wire transfers,withdrawals, etc.
 Always Demonstrate excellence at managing complex customer concerns and transactions
 The Personal Banker serves as a model for the Wells Fargo Customer Experience culture while embracing
diversity and maintaining ethics and integrity.
 Analyzing current customer relationships and proactively contacting customers with recommendations to help
them achieve financial success
JP Morgan Chase Bank New York, NY
Relationship Banker / Small Business Specialist Jun 2011 – March 2014
 Promoted to small business specialist in less than two years as a relationship banker.
 Responsible of acquiring, retaining, deepen and manage relationships with our clients and with an additional focus
on small businesses.
 Responsible for generating growth in balances through the sale, marketing, promotion and referralof products
utilizing a proactive and disciplined approach.
 Outstanding ability to provide great customer experience and helping the Branch meet sales objectives
contributing to the success of the firm.
 Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial
situation; strong listening skills comfortable making outbound calls.
 Managed portfolio of customers and proactively meet with them - face to face and over the phone - to discover
their financial needs and provide product and service recommendations.
 Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer's
financial relationship both over the phone as well as in person.
 Understands how to present features,and benefits of products and services to customers with differing needs
 Self motivated, assertive, performs well in a competitive sales environment to meet sales goals
 Professional, thorough and organized; able to follow standard operating policies and procedures
 Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers
 Understand how to interpret numbers, trends and data to make effective decision
 Also partner with specialists (such as Loan Officers,Business Bankers,and Financial Advisors), to ensure our
customers get access to experts who can help them with specialized financial needs.
Sprint Preferred Retailer - Mobile City New York, NY
Store Manager Jun 2010 - Jun 2011
 Promoted from sales associate to store manager during 12-year tenure with Sprint, culminating in current
responsibility for managing all aspects of the store, achieving an outstanding customer service and employee
experience.
 Responsible for all operational functions that include hiring, scheduling, training, marketing, loss prevention and
team leadership assist.
 Responsible for opening/closing the store, cell phone/accessories sales,and customer service. Staying up to date
with new promotions and offers to increase sales and customer satisfaction.
 Managing the inventory and ordering new products and accessories from warehouse when inventory drops to a
specified level.
 Provide cell phone repair and troubleshooting services for Sprint customers. In charge of receiving and processing
credit and cash payments.
Escalona Party Imports Queens,NY
Assistant Manager Jan 2010 – Jun 2010
 Assist the manager with basic office duties and inventory management.
 Responsible for preparing and mail season catalogues to clients.
 Assist the manager with accounts receivable and new client’s discounts using QuickBooks.
 Taking merchandise orders from clients, delivering and receiving payments.
 Data entry of new merchandise into Excel, invoice organization and customer service.
 Make daily cash reports and shipping invoices.
EDUCATION
University of Technology of Santiago UTESA, Puerto Plata,DR, 2006 – 2007
Associates in Marketing – 40 credits earned

More Related Content

What's hot

Daria R Nesby Resume 1 30 15
Daria R  Nesby Resume 1 30 15Daria R  Nesby Resume 1 30 15
Daria R Nesby Resume 1 30 15
Daria N
 
R Vidrine Resume
R Vidrine ResumeR Vidrine Resume
R Vidrine Resume
Robin Vidrine Tabb
 
Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014
Deatrice Robertson
 
Jason Estacio Resume Aug 2015
Jason Estacio Resume Aug 2015Jason Estacio Resume Aug 2015
Jason Estacio Resume Aug 2015
Jason Estacio
 
2016 Resume
2016 Resume2016 Resume
2016 Resume
Maryanne Pagano
 
Resume_Paul
Resume_PaulResume_Paul
Resume_Paul
Paul Sandoval
 
Resume review 2015
Resume review 2015Resume review 2015
Resume review 2015
Dane Hinds
 
Estefani Guerra Resume 2016
Estefani Guerra Resume 2016Estefani Guerra Resume 2016
Estefani Guerra Resume 2016
Estefani Guerra
 
2016 Resume
2016 Resume2016 Resume
2016 Resume
kelvin tran
 
DJThornton
DJThorntonDJThornton
DJThornton
Dorothy Thornton
 
Samantha_Ciandella_Resume
Samantha_Ciandella_ResumeSamantha_Ciandella_Resume
Samantha_Ciandella_Resume
Samantha Ciandella, CHRS
 
kathyhernandezresume
kathyhernandezresumekathyhernandezresume
kathyhernandezresume
kathy Hernandez
 
Paynedresume15
Paynedresume15Paynedresume15
Paynedresume15
Daniel Payne
 
D Mwila CV
D Mwila CVD Mwila CV
D Mwila CV
Diana Mwila
 
Brenden Powell Resume
Brenden Powell ResumeBrenden Powell Resume
Brenden Powell Resume
Brenden Powell
 
SIMION ODHIAMBO CV
SIMION ODHIAMBO CVSIMION ODHIAMBO CV
SIMION ODHIAMBO CV
simion odhiambo
 
Monica Carolina Galvan Resume 2015-03
Monica Carolina Galvan Resume 2015-03Monica Carolina Galvan Resume 2015-03
Monica Carolina Galvan Resume 2015-03
Monica Galvan
 
Actualizado 2015
Actualizado 2015Actualizado 2015
Actualizado 2015
ilusion Milles
 
Jillian daly resume 8 26-16
Jillian daly resume 8 26-16Jillian daly resume 8 26-16
Jillian daly resume 8 26-16
Jillian Burns
 

What's hot (19)

Daria R Nesby Resume 1 30 15
Daria R  Nesby Resume 1 30 15Daria R  Nesby Resume 1 30 15
Daria R Nesby Resume 1 30 15
 
R Vidrine Resume
R Vidrine ResumeR Vidrine Resume
R Vidrine Resume
 
Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014
 
Jason Estacio Resume Aug 2015
Jason Estacio Resume Aug 2015Jason Estacio Resume Aug 2015
Jason Estacio Resume Aug 2015
 
2016 Resume
2016 Resume2016 Resume
2016 Resume
 
Resume_Paul
Resume_PaulResume_Paul
Resume_Paul
 
Resume review 2015
Resume review 2015Resume review 2015
Resume review 2015
 
Estefani Guerra Resume 2016
Estefani Guerra Resume 2016Estefani Guerra Resume 2016
Estefani Guerra Resume 2016
 
2016 Resume
2016 Resume2016 Resume
2016 Resume
 
DJThornton
DJThorntonDJThornton
DJThornton
 
Samantha_Ciandella_Resume
Samantha_Ciandella_ResumeSamantha_Ciandella_Resume
Samantha_Ciandella_Resume
 
kathyhernandezresume
kathyhernandezresumekathyhernandezresume
kathyhernandezresume
 
Paynedresume15
Paynedresume15Paynedresume15
Paynedresume15
 
D Mwila CV
D Mwila CVD Mwila CV
D Mwila CV
 
Brenden Powell Resume
Brenden Powell ResumeBrenden Powell Resume
Brenden Powell Resume
 
SIMION ODHIAMBO CV
SIMION ODHIAMBO CVSIMION ODHIAMBO CV
SIMION ODHIAMBO CV
 
Monica Carolina Galvan Resume 2015-03
Monica Carolina Galvan Resume 2015-03Monica Carolina Galvan Resume 2015-03
Monica Carolina Galvan Resume 2015-03
 
Actualizado 2015
Actualizado 2015Actualizado 2015
Actualizado 2015
 
Jillian daly resume 8 26-16
Jillian daly resume 8 26-16Jillian daly resume 8 26-16
Jillian daly resume 8 26-16
 

Similar to Esmeralda Garcia Resume edited 4 27 15

Rulx Jean Baptiste
Rulx Jean BaptisteRulx Jean Baptiste
Rulx Jean Baptiste
Rulx Jean-Bapitste
 
RaquelOswaldResume2015
RaquelOswaldResume2015RaquelOswaldResume2015
RaquelOswaldResume2015
Raquel Oswald
 
Resume 2014
Resume 2014Resume 2014
Resume 2014
Heidi Perritano
 
Resume 2016 aug cristina b alonso guitierrez 2
Resume 2016 aug cristina b alonso guitierrez 2Resume 2016 aug cristina b alonso guitierrez 2
Resume 2016 aug cristina b alonso guitierrez 2
Cristina Alonso Gutierrez
 
May CV 2016
May CV 2016May CV 2016
May CV 2016
Alan Andrews
 
Kenneth Bracer resume
Kenneth Bracer resumeKenneth Bracer resume
Kenneth Bracer resume
Ken Bracer
 
Kenneth Bracer profile
Kenneth Bracer profileKenneth Bracer profile
Kenneth Bracer profile
Ken Bracer
 
Resume+7 (1)
Resume+7 (1)Resume+7 (1)
Resume+7 (1)
Gabriella Wyman
 
client customer services
client customer servicesclient customer services
client customer services
Gabriella Wyman
 
Tahmina Waheed Resume 92216 (7)
Tahmina Waheed Resume 92216 (7)Tahmina Waheed Resume 92216 (7)
Tahmina Waheed Resume 92216 (7)
Tahmina Waheed
 
curriculum vitae -monique
curriculum vitae -moniquecurriculum vitae -monique
curriculum vitae -monique
Monique Oraro
 
tanickab resume updated 3
tanickab resume updated 3tanickab resume updated 3
tanickab resume updated 3
Tanicka Bowman
 
TzeiraFortune- Resume
TzeiraFortune- ResumeTzeiraFortune- Resume
TzeiraFortune- Resume
Tzeira Fortune
 
resume2
resume2resume2
resume2
Denise Garcia
 
KennethDSloan16-17doc
KennethDSloan16-17docKennethDSloan16-17doc
KennethDSloan16-17doc
Kenneth Sloan
 
Elizabeth Mantione (1)
Elizabeth Mantione (1)Elizabeth Mantione (1)
Elizabeth Mantione (1)
Elizabeth Mantione
 
Christian Resume 2016.doc
Christian Resume 2016.doc Christian Resume 2016.doc
Christian Resume 2016.doc
christian paredes
 
resume updated
resume updatedresume updated
resume updated
Barbara Chism
 
New Phyllis Resume 2016
New Phyllis Resume 2016New Phyllis Resume 2016
New Phyllis Resume 2016
Phyllis Leviner
 
Irvin Williams-Resume
Irvin Williams-ResumeIrvin Williams-Resume
Irvin Williams-Resume
Irvin Williams
 

Similar to Esmeralda Garcia Resume edited 4 27 15 (20)

Rulx Jean Baptiste
Rulx Jean BaptisteRulx Jean Baptiste
Rulx Jean Baptiste
 
RaquelOswaldResume2015
RaquelOswaldResume2015RaquelOswaldResume2015
RaquelOswaldResume2015
 
Resume 2014
Resume 2014Resume 2014
Resume 2014
 
Resume 2016 aug cristina b alonso guitierrez 2
Resume 2016 aug cristina b alonso guitierrez 2Resume 2016 aug cristina b alonso guitierrez 2
Resume 2016 aug cristina b alonso guitierrez 2
 
May CV 2016
May CV 2016May CV 2016
May CV 2016
 
Kenneth Bracer resume
Kenneth Bracer resumeKenneth Bracer resume
Kenneth Bracer resume
 
Kenneth Bracer profile
Kenneth Bracer profileKenneth Bracer profile
Kenneth Bracer profile
 
Resume+7 (1)
Resume+7 (1)Resume+7 (1)
Resume+7 (1)
 
client customer services
client customer servicesclient customer services
client customer services
 
Tahmina Waheed Resume 92216 (7)
Tahmina Waheed Resume 92216 (7)Tahmina Waheed Resume 92216 (7)
Tahmina Waheed Resume 92216 (7)
 
curriculum vitae -monique
curriculum vitae -moniquecurriculum vitae -monique
curriculum vitae -monique
 
tanickab resume updated 3
tanickab resume updated 3tanickab resume updated 3
tanickab resume updated 3
 
TzeiraFortune- Resume
TzeiraFortune- ResumeTzeiraFortune- Resume
TzeiraFortune- Resume
 
resume2
resume2resume2
resume2
 
KennethDSloan16-17doc
KennethDSloan16-17docKennethDSloan16-17doc
KennethDSloan16-17doc
 
Elizabeth Mantione (1)
Elizabeth Mantione (1)Elizabeth Mantione (1)
Elizabeth Mantione (1)
 
Christian Resume 2016.doc
Christian Resume 2016.doc Christian Resume 2016.doc
Christian Resume 2016.doc
 
resume updated
resume updatedresume updated
resume updated
 
New Phyllis Resume 2016
New Phyllis Resume 2016New Phyllis Resume 2016
New Phyllis Resume 2016
 
Irvin Williams-Resume
Irvin Williams-ResumeIrvin Williams-Resume
Irvin Williams-Resume
 

Esmeralda Garcia Resume edited 4 27 15

  • 1. ESMERALDA GARCIA 408 Audubon Avenue Apt 23 ■ New York, NY 10033 ■ Phone: (347) 364-5856 ■ Email: esmesot@gmail.com CAREER FOCUS Skilled banker specialist with extensive experience in customer service, banking, investment accounts and retail looking for a career opportunity. Self-efficient and team player able to prioritize multiple tasks, exercising good judgment and confidentiality at all times. SPECIAL SKILLS  Series 6, Series 63, and life licenses. National Mortgage Licensing System registration.  Notary Public  Proficient in Microsoft Office Programs (Word, Excel, PowerPoint)  Bilingual English/Spanish PROFESSIONAL EXPERIENCE Wells Fargo Bank New York, NY Personal Banker II March 2014- Present  Developing and maintaining relationships with Wells Fargo partners to maximize sales opportunities  The Personal Banker (SAFE) 2 develops and maintains strong relationships with Wells Fargo partners to maximize customer solutions  This starts with the profiling process and extends to investments, retirement, insurance, and Wells Trade solutions  PersonalBanker Registered (SAFE) 2s engage their Financial Advisor partners to help deliver the right solutions for customers to succeed financially  Special emphasis is placed on providing customers with personal financial reviews and lending service.  In addition, Personal Banker (SAFE) 2s may reach out into the community by visiting businesses, make outbound calls to customers,and conduct educational seminars in the community.  The banker’s key responsibility is to identify and offer packaged product solutions, proactively provide product solutions and services,and initiate partner referrals that meet the customer’s needs and their financial goals.  The Personal Banker (SAFE) 2 builds long-term relationships with existing and new Wells Fargo high value customers, ensures retention, and provides excellent service in all customer interactions.  Consistently ensures compliance with all operational regulations, sales & service processes,policies and procedures, and completion of compliance requirements.  In addition provide support and coaching to tellers and other team members when required  Carefully review and Approve large transactions including but not limited to Wire transfers,withdrawals, etc.  Always Demonstrate excellence at managing complex customer concerns and transactions  The Personal Banker serves as a model for the Wells Fargo Customer Experience culture while embracing diversity and maintaining ethics and integrity.  Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success JP Morgan Chase Bank New York, NY Relationship Banker / Small Business Specialist Jun 2011 – March 2014  Promoted to small business specialist in less than two years as a relationship banker.  Responsible of acquiring, retaining, deepen and manage relationships with our clients and with an additional focus on small businesses.  Responsible for generating growth in balances through the sale, marketing, promotion and referralof products utilizing a proactive and disciplined approach.  Outstanding ability to provide great customer experience and helping the Branch meet sales objectives contributing to the success of the firm.  Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills comfortable making outbound calls.  Managed portfolio of customers and proactively meet with them - face to face and over the phone - to discover their financial needs and provide product and service recommendations.  Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer's financial relationship both over the phone as well as in person.  Understands how to present features,and benefits of products and services to customers with differing needs
  • 2.  Self motivated, assertive, performs well in a competitive sales environment to meet sales goals  Professional, thorough and organized; able to follow standard operating policies and procedures  Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers  Understand how to interpret numbers, trends and data to make effective decision  Also partner with specialists (such as Loan Officers,Business Bankers,and Financial Advisors), to ensure our customers get access to experts who can help them with specialized financial needs. Sprint Preferred Retailer - Mobile City New York, NY Store Manager Jun 2010 - Jun 2011  Promoted from sales associate to store manager during 12-year tenure with Sprint, culminating in current responsibility for managing all aspects of the store, achieving an outstanding customer service and employee experience.  Responsible for all operational functions that include hiring, scheduling, training, marketing, loss prevention and team leadership assist.  Responsible for opening/closing the store, cell phone/accessories sales,and customer service. Staying up to date with new promotions and offers to increase sales and customer satisfaction.  Managing the inventory and ordering new products and accessories from warehouse when inventory drops to a specified level.  Provide cell phone repair and troubleshooting services for Sprint customers. In charge of receiving and processing credit and cash payments. Escalona Party Imports Queens,NY Assistant Manager Jan 2010 – Jun 2010  Assist the manager with basic office duties and inventory management.  Responsible for preparing and mail season catalogues to clients.  Assist the manager with accounts receivable and new client’s discounts using QuickBooks.  Taking merchandise orders from clients, delivering and receiving payments.  Data entry of new merchandise into Excel, invoice organization and customer service.  Make daily cash reports and shipping invoices. EDUCATION University of Technology of Santiago UTESA, Puerto Plata,DR, 2006 – 2007 Associates in Marketing – 40 credits earned