Mery L. Chahu is seeking a position where she can utilize her office and customer service experience. She has over 15 years of experience in roles such as customer service representative, accounts payable clerk, and office clerk. Her skills include Microsoft Office, accounts payable, data entry, and excellent communication and customer service abilities. She is looking for a team-oriented role where she can help achieve corporate goals through hard work and a commitment to serving customers.

1. Mery L.Chahu
56 Circle Boulevard,Newfoundland, NJ 07435
Main: (973) 478-0712 Cell: (201) 707-3013 Email: leighmey27@hotmail.com
Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my office and customer-
service experience in a challenging environment to achieve the corporate goals.To be an active employee who contributes
to the Mission, Vision, and Values of the company, and to interact, on a professionallevel with otheremployees. To give
excellent performance, and to translate my experience, knowledge, skills and abilities into value for the organization.
Qualifications
Front Desk Receptionist, Customer Service Representative, Accounts payable and Cashier, experienced with Microsoft
works, Officeand Windows systems. Develop retailed knowledge of product line to communicate salable features to
customers.Quote prices on sales packages, terms; prepares orders, track record for suggestive selling resulting in excellent
closing ratio. Develop organized practical work procedures to increase efficiency. Other tasks will include answering
phones and taking messages or routing callers to voice mail, making copies, filing, faxing and creating, editing or
proofreading documents. In addition be required to send out mass mailings or promotional materials, arrange pickups and
deliveries, process invoices,maintain a client database and handle face-to-face inquiries and transactions. Excellent
communicator and empathetic listener, politelyand promptly provide customer care,energetic with the willingness to learn
new tasks and accept responsibility.
Skills
General offices skills • Customer Service • Front office operations • Answering office phones • Ability to work
independently and with a multi-disciplinary team •Accounts payable • Computer data processing • knowledge in
Microsoft office; word and exceland quick books •Bookkeeping
Experience
FudaTile Inc. - Ridgefield, NJ 2005 to Present
Customer Service Representative
Deal with the customers via emails, over the phone, or face to face. Listen to the customer queries patiently and solve it. If
the problem doesn't seem to solve, then forward the problem to the department heads.Respond to the problems of the
customer promptly. Look after the customer accounts and update their transaction status.Draft the necessary documents,
letter or statements,as required by the customer. Maintain records of interactions with the customers in an orderly
manner. Coordinate with the internal department to find solutions and resolve matters. Maintain a follow up on the
customer, whose query you had solved,.Ensure they are satisfied with the answer.
Accounts Payable
Review and verify invoices and check requests,sort,code and match invoices. Set invoices up for payment, enter and
upload invoices into system.Track expenses and process expense reports, prepare and process electronic transfers and
payments. Prepare and perform check runs, post transactions to journals, ledgers and other records. Reconcile accounts
payable transactions and prepare analysis of accounts.Monitoraccounts to ensure payments are up to date. Research and
resolve invoice discrepancies and issues and maintain vendorfiles. Correspond with vendors and respond to inquiries and
produce monthly reports. Assist with month end closing and provide supporting documentation for audits.

2. Office Clerk
Tasks includes answering phones and taking messages or routing callers to voice mail, making copies,filing, faxing and
creating, editing or proofreading documents.In addition required to send out mass mailings or promotional materials,
arrange pickups and deliveries, process invoices, maintain a client database and handle face-to-face inquiries and
transactions.Excellent communicator and empathetic listener, politely and promptly provide customer care, energetic
with the willingness to learn new tasks and accept responsibility.
McCain Foods USA - Lodi, NJ 2003 to 2005
Line Inspector
Ensure manufactured goods are safe and within quality standards,inspect goods as they are finished.Examine materials
from suppliers before sending them to production line.Inspect components,subassemblies,and assemblies.Perform quick
visual inspections of product codes.Order materials, check materials for quality assurance.Perform end of shift inventory
counts,to ensure efficiency of material usage. Maintain area clean and well organized area.
Falen Agency Inc- Passaic, NJ 1998 to 2003
Passaic, NJ
Insurance Claims Department - Data Entry
Apply insurance rating systems,calculate amount of claim. Contact insured or otherinvolvedpersons to obtain missing
information. Organize and work with detailed office and customers records, using computers to enter, access,search and
retrieve data. Pay small claims, post or attach informationto claim file. Prepare and review insurance-claim forms and
related documents for completeness.Provide customer service, such as giving limited instructions on how to proceed
with claims or providing referrals to auto repair facilities or local contractors.Review insurance policy to determine
coverage. Transmit claims for payment or further investigation.
Courier
Perform the delivery tasks and pick-up of customer material in a polite, resourceful and professional manner. Ensure
documents are delivered and entered accurately. Perform mailroom duties and coordinate of incoming and outgoing mail.
Communicate with main office through a mobile device. Operate vehicle for the delivery of mail, supplies, products and
materials. Maintain route supply inventory. Provide basic customer service by giving required information. Maintain
delivery records.
Customer Service and Relations
Helping customers by listening , to be able to ascertain the core problem, which is not always obvious.Listening to help
craft a better solution that suits the particular problem that a customer might be facing. Customer is always first, going go
out of my way to help a customer, even if it's not technically within the scope of the specific task at hand.Preparing for
customer inquiries by studying products,services,and customer service processes.Improving quality service by
recommending improved processes; identifying new product and service applications.
EducationHigh School Diploma: Colegio Gertrude Hanks (Lima, Peru)Continuing ESL: Bergen Community College
Hackensack, NJ., Languages : English, Spanish and Portuguese.
ReferencesAvailable Upon Request