This document is a resume for Kelli Thompson that highlights her experience over 15 years working in implementation, project management, training and administrative roles. She has extensive experience implementing healthcare software and benefits portals, managing projects, training clients, and providing technical support. She is proficient in various software programs, operating systems and technical skills.

1. Kelli Thompson
kelliyoung365@gmail.com
Lawrenceville,GA │ 678.371.5897
Implementation Specialist / Project Manager │ Training Specialist
SUMMARY
Self-motivated and well organized professional eager to make an impact toward organizational success. Offer 15+ years of
experience across client implementation, management and training, project management, and providing advanced administrative
and technical assistance. Resourceful and team-oriented individual recognized for exceptional analytical talents and problem solving
abilities.Confidently multitask in fast-paced, deadline-driven environment with focus on proper controls and quality assurance. All
experience and relationships have aided true development as a leader.
CORE SKILLS
Network Administration Microsoft Certified Agile Software Development Lifecycle
High-Volume Call Handling Expediting Assignments Needs Assessment
Project Deliverables User Acceptance Testing Diagnosing & Troubleshooting Networks
Client & User Training Creating Training Materials Systems Conversions
PROFESSIONAL EXPERIENCE
Implementations Specialist 07/2016-Present
Automatic Data Processing (ADP) LLC—Added Value Services / Affordable Healthcare Alpharetta, GA
 Implement ADP’s Health ComplianceSoftware solution for multiplecomplex clients for AffordableCare Act (ACA).
 Collaboratewith internal sales,data integration,payroll,customer relations,regulatory compliance,and Vantage benefits
to incorporateall pieces of data needed for successful projectguidelines
 Understand clients’corebusiness and serveas the primary pointof contact for handlingdaily and escalated matters
 Engage in third-party clients such as SAP, Lawson, Oracle,PeopleSoft, and Infiniumto create data files needed for
integration and interfacingwith their products
 Adhere to all ACA laws,standards,and potential penalties when workingwith clients through any questions or concerns
 Configure clientdata in Health CompliancePlatformand work through product runs for quality assurancebefore going live.
 Work directly with Project Managers to assureall timelines aremet and to determine clients’path for either manual
production or ACA full-serviceproducts
Ebix, Johns Creek, GA 09/2015-07/2016
Implementations Specialist
 Managed the implementation of assigned project timelines,open enrollment , and resolution of clientconcerns
 Conducted kick-off callsfor new and existingprojects to gain insighton the expectations needed by the client
 Supported User Acceptance Testing to accommodate all clientrequests; configured sites and testing for quality
assurancebeforethey are released for clientapproval
 Prepared Statements of Work (SOW) for the accountmanagers to present to clients for services performed
 Worked closely with internal and external teams to complete the configurations of variousmediumand largeprojects
 Build custombenefit portals to accommodate the expectations of every new and existingclient
 Tested Benergy software for bugs, defects, and regressions and documented all findings
 Maintained positiverapportwith brokers and clients and ensured successful projectimplementations and transitions
to the supportteam
 Contacted Carriers as well payroll companies to gather specs needed to transmita successful file;gathered Electronic
Data Interchange (EDI) information needed for filetransfers to various carriers
Carestream Dental, Atlanta, GA 2010 – 2015
E-Services Implementations Specialist
 Tested and build rapport with Beta clients on new E-services products
 Served as Lead Implementation Specialist on the Carestream E-RX (Prescription) projectfor WINOMS.
 Managed network diagnosisand troubleshooting,virtualization,and assistingofficetechnicians on appropriate
hardwareand software solutions
 Configured, tested, and moved to production electronic filefeed information based on carrier specification
 Provided knowledge on Transfirstfinancial products and worked with offices to resolve errors in Carestreamsoftware
 Optimized EHR content to support clinical decisions, clinical workflow, safety, and Meaningful Use standards

2. Kelli Thompson │ Page 2
678.371.5897 │ kelliyoung365@gmail.com
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 Tracked, monitored, and reported progress of all functional areasthroughoutthe implementation process
 Ensured completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation
of our providers E-services and also served as a liaison between Sales, Operations, and Clients.
 Attained 97% on Key Performance Indicators (KPIs)
 Resolved complex benefit issues through carrier representatives, including eligibility discrepancies, claim payments,
QMCSO, FSA administration and benefit plan interpretations under the direction of the Benefits Team Lead, structures
benefit classes,costmasters and other benefit administration set-up,accordingto departmental processes,procedures
and adopting employer guidelines.
 Determined optimal conversion,then documented and delegated the accurateand timely conversion of client's data to
the Data Conversion Services team.
 Performed new e-services implementations across Oral Surgery and Orthodontic Practice Management Systems.
 Trained and provided level-2 support of e-services to include: E-claims, Real Time Eligibility and Claims Status, Credit
Card and ACH payment processing, E-prescription, E-reminders, E-forms, and E-statement processing.
 Demonstrated knowledge of ICD-9 and upcoming ICD-10 changes required for claims transmission.
 Created new hire documents and knowledge pages for E-Services and other teams
Admerex Group. Duluth, GA 2007 – 2010
Client Services / Implementations
 Logged daily SharePoint and CS Daily Minutes for the team for morning markets
 Led or assisted with internal training sessions for less experienced team members
 Provided technical support for Collection Works software and maintained client base
 Created technical guides,documentation, and presentations for pre-sales demonstrations and technical training.
 Managed multiple projects while transitioning clients existing
 Worked with the project manager, operations team, and data team to assure all legacy data was converted.
 Provided management and executive-level support for new and existing project tasks
 Maintained follow up after installations and handled all needs of the external clients.
 Trained new external clients on CWX software and tested software to ensure customer end was operating properly.
 Coordinated conversions and installations as well as transferred Microsoft Access database to SQL hosted database.
Mimaki USA. Suwanee, GA 2005–2007
Technical Support/ RMA Administrative Assistant
 Provided general troubleshooting over the phone for Mimaki printers; maintained helpdesk stability and functionality
 Created technical guides,documentation and presentations for pre sales demonstrations and technical training
 Prepared travel arrangements for executives, management, and field technicians
 Created monthly forecasting regarding shipments of Mimaki parts and printers.
 Installed and provided troubleshooting for Rasterlink Pro, Rasterlink Pro II, and Finecut for Illustrator.
 Provided hardware/ software support and responded to service calls for field technicians and trained junior staff
 Prioritized incomingtroubletickets and determined the most efficientresolution and maintained daily SharePoint logs
 Created monthly Crystal reports for returned and non-returned parts.
Nextel Communications, Duluth, GA 2000 –2003
Senior E-Care Representative
EDUCATION
Network Administrator / Hardware Specialist / concentration Microsoft OS: Gwinnett Technical College
Business Administration studies: Georgia Gwinnett College
TECHNICAL PROFICIENCIES
Windows Vista, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook); SharePoint, A+ Cert, Ensembl e, Tris,Peachtree
Accounting Systems, Macola, Vantive, Axapta Dynamics, Fast Support Software, Netsuite, HTML Documentation,VBOSS Accounting
Software, Clientelle, TMS Management, Emdeon Vision Suite, Expressbill, Nextgen, Smartnote,Pearl, E-Reminder application,
Operating products on Cloud services, SaaS, EDI Healthcare, Benergy