The document provides an overview of root cause analysis (RCA) tools and processes. It defines RCA as a systematic process for identifying the root causes of problems in order to prevent recurrence. The document outlines the key concepts, types of causes, common tools like fishbone diagrams and 5 whys, and a 5-step DMAIC process for conducting RCA including defining the problem, measuring its scope, analyzing root causes, implementing solutions, and controlling effectiveness. The goal of RCA is to develop sustainable solutions by understanding underlying causes rather than just addressing symptoms.
Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. A factor is considered a root cause if removal thereof from the problem-fault-sequence prevents the final undesirable event from recurring; whereas a causal factor is one that affects an event's outcome, but is not a root cause. Though removing a causal factor can benefit an outcome, it does not prevent its recurrence with certainty.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Root Cause Analysis (RCA) is a problem-solving technique that seeks to identify the primary cause of a problem. By focusing on the root cause, organizations can prevent the problem from recurring and develop long-term solutions that improve efficiency, reduce costs, and increase customer satisfaction.
RCA uses tools such as the 5 Whys and Cause & Effect Diagram to identify the underlying causes of a problem. The 5 Whys technique involves asking "why" multiple times to dig deeper into the root cause. The Cause & Effect Diagram categorizes potential causes, such as people, process, and equipment, to identify root causes quickly.
This RCA presentation is designed to provide participants with a comprehensive understanding of Root Cause Analysis (RCA) as a problem-solving technique. The presentation highlights the importance of identifying the root cause of a problem and how RCA can be used to achieve this. Participants will learn how to apply common RCA tools such as the 5 Whys and Cause & Effect Diagram to identify the root cause of a problem. They will also gain knowledge on how to prioritize root causes using a Pareto Chart to focus on the most significant causes first. The presentation will also cover the pitfalls in root cause analysis, highlighting the importance of avoiding making assumptions, involving stakeholders, and making RCA an ongoing process. By the end of the presentation, participants will have a deep understanding of RCA and be equipped with the skills needed to identify and solve problems effectively.
LEARNING OBJECTIVES:
1. Understand the critical role of identifying root causes in effective problem-solving.
2. Apply 5 Whys and Cause & Effect Diagram for practical root cause analysis.
3. Learn to prioritize root causes using Pareto Charts for impactful solutions.
4. Recognize common pitfalls and strategies for overcoming them.
CONTENTS
1. Introduction to Root Cause Analysis
2. Overview of Problem Solving
3. 5 Whys
4. Cause & Effect Diagram
5. Root Cause Prioritization
6. Effective RCA Practices
Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. A factor is considered a root cause if removal thereof from the problem-fault-sequence prevents the final undesirable event from recurring; whereas a causal factor is one that affects an event's outcome, but is not a root cause. Though removing a causal factor can benefit an outcome, it does not prevent its recurrence with certainty.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Root Cause Analysis (RCA) is a problem-solving technique that seeks to identify the primary cause of a problem. By focusing on the root cause, organizations can prevent the problem from recurring and develop long-term solutions that improve efficiency, reduce costs, and increase customer satisfaction.
RCA uses tools such as the 5 Whys and Cause & Effect Diagram to identify the underlying causes of a problem. The 5 Whys technique involves asking "why" multiple times to dig deeper into the root cause. The Cause & Effect Diagram categorizes potential causes, such as people, process, and equipment, to identify root causes quickly.
This RCA presentation is designed to provide participants with a comprehensive understanding of Root Cause Analysis (RCA) as a problem-solving technique. The presentation highlights the importance of identifying the root cause of a problem and how RCA can be used to achieve this. Participants will learn how to apply common RCA tools such as the 5 Whys and Cause & Effect Diagram to identify the root cause of a problem. They will also gain knowledge on how to prioritize root causes using a Pareto Chart to focus on the most significant causes first. The presentation will also cover the pitfalls in root cause analysis, highlighting the importance of avoiding making assumptions, involving stakeholders, and making RCA an ongoing process. By the end of the presentation, participants will have a deep understanding of RCA and be equipped with the skills needed to identify and solve problems effectively.
LEARNING OBJECTIVES:
1. Understand the critical role of identifying root causes in effective problem-solving.
2. Apply 5 Whys and Cause & Effect Diagram for practical root cause analysis.
3. Learn to prioritize root causes using Pareto Charts for impactful solutions.
4. Recognize common pitfalls and strategies for overcoming them.
CONTENTS
1. Introduction to Root Cause Analysis
2. Overview of Problem Solving
3. 5 Whys
4. Cause & Effect Diagram
5. Root Cause Prioritization
6. Effective RCA Practices
ABOUT THE TRAINING PROGRAM :-
Root cause analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events. The practice of RCA is predicated on the belief that problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is more probable that problem recurrence will be prevented.
DESIGNED FOR :-
Managers, Engineers, Supervisor and officers engaged in maintenance operation and engineering activities.
OBJECTIVE :-
At the end of the training program, participants will be able
- To gain a basic understanding of the problem solving and decision-making process and the applicable quality tools that support this process.
- To develop specific competencies to use the structured approach to problem solving and decision making and the supporting quality tools.
TRAINING PROGRAM COVERAGE :-
- Basic knowledge about RCA program.
- What are the RCA tools ?
- More about Why- Why analysis ?
- Videos and case studies on RCA
CAPA management, corrective and preventive action, Rootcause analysis, RCA, Problem mapping, FMEA, Failure Mode effect and Analysis, Fault Tree analysis, Fishbone : ISHIKAWA, CTQ Tree (Critical to Quality Tree), AFFINITY DIAGRAM, 5 Why’s, Human errors,
Root Cause Analysis - methods and best practiceMedgate Inc.
A critical part of any safety management system comes after incidents occur. Effective incident investigation including root cause analysis can provide many answers for your organization regarding why an incident or event has occurred. Even if your safety department excels at completing investigations and undertaking corrective actions, your SMS will not be effective if you fail to identify root causes quickly and accurately.
Safety teams that make Root Cause Analysis central to their day-to-day activities will significantly improve their ability to better the safety of the workplace and ensure that incidents do no reoccur.
In these slides, Medgate Safety expert Shannon Crinklaw discusses Root Cause Analysis, outlining its potential impact, covering different analysis methodologies and outlining best practices.
To view the accompanying webinar, go to http://bit.ly/X518oY where you will learn:
What type of incidents are most common.
Mistakes that organizations should avoid when carrying out root cause analysis.
Different models of root cause analysis, such as Five Why and Cause-and-Effect diagrams.
The long term benefits of root cause analysis efforts.
CAPA (Corrective and Preventive Action) Management : Tonex TrainingBryan Len
CAPA Management training covers the rationale, concepts, tools, techniques, and practices of RCA and Corrective and Preventive Action (CAPA) management in FDA field. Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) Management training course teaches you to develop an effective RCA investigation, and develop a corrective and preventive action plan suitable for the identified problems.
Learn About:
CAPA application and implementation
CAPA management
FDA’s requirements for CAPA systems
Importance of CAPA systems
CAPA system main components
CAPA data sources, Methods of data analysis
CAPA data flow charts, CAPA tracking tools
Medical device reporting and tracking
FDA guidance for failure investigations and root cause analyses
FDA’s trending principals, ECI
Non-conformances or deviations
RCA tools and methods, Brainstorming methods
More...
TONEX RCA and CAPA Management Training Format:
The course is fun and dynamic
The training is a combination of theory and practice
The theoretical section is delivered in the form of interactive presentation
The practical section includes exercising with real-world examples, individual/group activities, and hands-on workshops
Audience:
CAPA Management is a 4-day course designed for:
CRAs
Project Managers/CRA Managers
Principal Investigators
Site Research Directors/Managers
Clinical Research Coordinators
QA/QC staff
GMP personnel
All individuals who are involved in investigations in a pharmaceutical, clinical manufacturing, biologics and medical device environment.
Training Objectives:
CAPA Management training course, the attendees are able to:
Describe what RCA and CAPA are
Identify the non-compliance, Define the investigator
Discuss performance management concepts
Know the purpose of Corrective and Preventive Action
Improve their RCA and CAPA executive skills for effective site risk management
Understand the requirements in 21 CFR 820 Quality
System Regulation
Foster prevention actions
More...
Course Outline:
Overview of CAPA
RCA Definition
Non-Conformances or Deviations
Nonconformance Classification
Problem Solving Process
Creative Thinking Approaches
FMEA Application in Clinical Devices
Analysis and Prioritization Techniques
Digging Down for the Root Causes
Gathering Valuable Data for RCA and CAPA
Analyzing Data
Accidents Analysis and Role of Human Error
Role of Management Behaviors in the Success of RCA/CAPA
Implementing Corrective and Preventive Action Plans (CAPA)
Elements of Effective CAPA
Trending Requirements and CAPA
CAPA Regulatory Requirements
TONEX RCA and CAPA Hands-On Workshop Sample
Learn more. Request more information. Visit Tonex training website link below. Ask for anything related to CAPA (Corrective and Preventive Action) Management Training.
CAPA (Corrective and Preventive Action) Management Training
https://www.tonex.com/training-courses/capa-management-training/
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
This webinar discusses and investigates how to conduct root cause analysis. Root cause analysis is something that companies really struggle with. There will be plenty of practical advice in the webinar to help with you understand the concepts and the tools.
If you would like to watch the recording of this webinar then copy and paste the below link into your web browser:
http://www.mangolive.com/blog-mango/root-cause-analysis-tools-webinar
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I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 2nd of a 3 part presentation.
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The 8D Problem Solving Process Training Module v8.0 includes:
1. MS PowerPoint Presentation including 206 slides covering the Global 8D Problem Solving Process & Tools, a Case Study, and 7 Workshop Exercises.
2. MS Word Problem Solving Process Case Study
3. MS Excel 8D Problem Solving Process Worksheet Template
4. MS Excel Process Variables Map Template, Process FMEA Template, and Process Control Plan Template
5. MS Word 8D Problem Solving Process Report Template
Root cause analysis is an approach for identifying the underlying causes of an incident so that the most effective solutions can be identified and implemented.
ABOUT THE TRAINING PROGRAM :-
Root cause analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events. The practice of RCA is predicated on the belief that problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is more probable that problem recurrence will be prevented.
DESIGNED FOR :-
Managers, Engineers, Supervisor and officers engaged in maintenance operation and engineering activities.
OBJECTIVE :-
At the end of the training program, participants will be able
- To gain a basic understanding of the problem solving and decision-making process and the applicable quality tools that support this process.
- To develop specific competencies to use the structured approach to problem solving and decision making and the supporting quality tools.
TRAINING PROGRAM COVERAGE :-
- Basic knowledge about RCA program.
- What are the RCA tools ?
- More about Why- Why analysis ?
- Videos and case studies on RCA
CAPA management, corrective and preventive action, Rootcause analysis, RCA, Problem mapping, FMEA, Failure Mode effect and Analysis, Fault Tree analysis, Fishbone : ISHIKAWA, CTQ Tree (Critical to Quality Tree), AFFINITY DIAGRAM, 5 Why’s, Human errors,
Root Cause Analysis - methods and best practiceMedgate Inc.
A critical part of any safety management system comes after incidents occur. Effective incident investigation including root cause analysis can provide many answers for your organization regarding why an incident or event has occurred. Even if your safety department excels at completing investigations and undertaking corrective actions, your SMS will not be effective if you fail to identify root causes quickly and accurately.
Safety teams that make Root Cause Analysis central to their day-to-day activities will significantly improve their ability to better the safety of the workplace and ensure that incidents do no reoccur.
In these slides, Medgate Safety expert Shannon Crinklaw discusses Root Cause Analysis, outlining its potential impact, covering different analysis methodologies and outlining best practices.
To view the accompanying webinar, go to http://bit.ly/X518oY where you will learn:
What type of incidents are most common.
Mistakes that organizations should avoid when carrying out root cause analysis.
Different models of root cause analysis, such as Five Why and Cause-and-Effect diagrams.
The long term benefits of root cause analysis efforts.
CAPA (Corrective and Preventive Action) Management : Tonex TrainingBryan Len
CAPA Management training covers the rationale, concepts, tools, techniques, and practices of RCA and Corrective and Preventive Action (CAPA) management in FDA field. Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) Management training course teaches you to develop an effective RCA investigation, and develop a corrective and preventive action plan suitable for the identified problems.
Learn About:
CAPA application and implementation
CAPA management
FDA’s requirements for CAPA systems
Importance of CAPA systems
CAPA system main components
CAPA data sources, Methods of data analysis
CAPA data flow charts, CAPA tracking tools
Medical device reporting and tracking
FDA guidance for failure investigations and root cause analyses
FDA’s trending principals, ECI
Non-conformances or deviations
RCA tools and methods, Brainstorming methods
More...
TONEX RCA and CAPA Management Training Format:
The course is fun and dynamic
The training is a combination of theory and practice
The theoretical section is delivered in the form of interactive presentation
The practical section includes exercising with real-world examples, individual/group activities, and hands-on workshops
Audience:
CAPA Management is a 4-day course designed for:
CRAs
Project Managers/CRA Managers
Principal Investigators
Site Research Directors/Managers
Clinical Research Coordinators
QA/QC staff
GMP personnel
All individuals who are involved in investigations in a pharmaceutical, clinical manufacturing, biologics and medical device environment.
Training Objectives:
CAPA Management training course, the attendees are able to:
Describe what RCA and CAPA are
Identify the non-compliance, Define the investigator
Discuss performance management concepts
Know the purpose of Corrective and Preventive Action
Improve their RCA and CAPA executive skills for effective site risk management
Understand the requirements in 21 CFR 820 Quality
System Regulation
Foster prevention actions
More...
Course Outline:
Overview of CAPA
RCA Definition
Non-Conformances or Deviations
Nonconformance Classification
Problem Solving Process
Creative Thinking Approaches
FMEA Application in Clinical Devices
Analysis and Prioritization Techniques
Digging Down for the Root Causes
Gathering Valuable Data for RCA and CAPA
Analyzing Data
Accidents Analysis and Role of Human Error
Role of Management Behaviors in the Success of RCA/CAPA
Implementing Corrective and Preventive Action Plans (CAPA)
Elements of Effective CAPA
Trending Requirements and CAPA
CAPA Regulatory Requirements
TONEX RCA and CAPA Hands-On Workshop Sample
Learn more. Request more information. Visit Tonex training website link below. Ask for anything related to CAPA (Corrective and Preventive Action) Management Training.
CAPA (Corrective and Preventive Action) Management Training
https://www.tonex.com/training-courses/capa-management-training/
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
This webinar discusses and investigates how to conduct root cause analysis. Root cause analysis is something that companies really struggle with. There will be plenty of practical advice in the webinar to help with you understand the concepts and the tools.
If you would like to watch the recording of this webinar then copy and paste the below link into your web browser:
http://www.mangolive.com/blog-mango/root-cause-analysis-tools-webinar
Basic 8D Problem Solving Tools & Methods - Part 2Tony Alvarez
I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 2nd of a 3 part presentation.
Global 8D Problem Solving Process Training ModuleFrank-G. Adler
The 8D Problem Solving Process Training Module v8.0 includes:
1. MS PowerPoint Presentation including 206 slides covering the Global 8D Problem Solving Process & Tools, a Case Study, and 7 Workshop Exercises.
2. MS Word Problem Solving Process Case Study
3. MS Excel 8D Problem Solving Process Worksheet Template
4. MS Excel Process Variables Map Template, Process FMEA Template, and Process Control Plan Template
5. MS Word 8D Problem Solving Process Report Template
Root cause analysis is an approach for identifying the underlying causes of an incident so that the most effective solutions can be identified and implemented.
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تتحدث هذه المحاضرة عن تحليل أسباب جذور المشكلة أو
Root Cause Analysis (RCA)
وهي أداة يتم استخدامها بغرض معرفة جذر أو جذور أسباب مشكلة ما ومن ثم وضع الحل المناسب لعدم تكرار حدوث المشكلة
قمت في هذه المحاضرة بتعريف تحليل أسباب جذور المشكلة او ال
Root Cause Analysis (RCA)
والمبادئ التي يقوم عليها وأنه يركز على تقديم حلول جذرية تمنع عودة المشكلة مرة أخرى بدلا عن التركيز على وضع حلول وقتية لأعراض المشاكل
قمت بعد ذلك بتوضيح خطوات تحليل أسباب جذور المشكلة او ال
Root Cause Analysis (RCA)
متطرقا لعدة أدوات تستخدم في تحليل أسباب جذور المشكلة او ال
Root Cause Analysis (RCA).
Unit V - Hazard Indentification Techniques.pptxNarmatha D
Job Safety Analysis-Preliminary Hazard Analysis-Failure mode and Effects Analysis- Hazard and Operability- Fault Tree Analysis- Event Tree Analysis Qualitative and Quantitative Risk Assessment- Checklist Analysis- Root cause analysis- What-If Analysis- and Hazard Identification and Risk Assessment
A process for identifying the underlying cause of a problem (including actual or possible occurrence of the problem ) , and then planning , testing , implementing , learning from and revising solution
Customer Focus (Internal/external)
Decision based on Facts and Data
Open and honest communication ,& learn from experience
All team member should have the same goal
Focus on Process , not on individuals
Set Rules /Goals
-- Examine pieces , find patterns , and try to fit them together
-- Continuous observation and assessment – look for gaps
-- Trail and Error , try something different keeping Customer into center of focus ( Internal /External )
-- Evaluate results and Process
-- Standardize success , learn from Experience
Define problem with facts and data
Data collection and Analysis – Check sheet ,Parteo Chart ,Flow Chart etc.
--- 5 Why Technique
--- Fish Bone Diagram
Test the best solution & Implement
Evaluate results & Process
Share results – Meeting /Discussion .
While there is NO set template – as per the process /customer requirement template gets modified , however any template needs to cover in the template
Supporting data – all required data needs covered as part of the Template e.g. Incident ID , AHT , # of time repeat interaction , demographic details
L1 bucket for the RCA – Agent , Process , Policy , Technology and only in exceptional cases Customer
Standard L2 reason – e.g. Under agent – Accuracy of Resolution , Complete Resolution , Communication & Tagging related opportunity
Similarly for Process /Technology process specific standard reason to be added e.g. – Delay in pickup , CRM downtime
Standard L3 Reason – L3 reason needs to be standardize , it can hand happened through trial and error concept – reasons can get added and removed basis the experience
L4 and L5 reason can free text ( not the rule ) . For some process standardize L4 reason can be made available
Note :- While doing the RCA , on one incident multiple opportunity can be there – e.g. Agent error cause the DSAT , however trigger point is the Process and Technology failure or vice a versa.
Thumb Rule :- In such situation all the reason needs to be captured , however P0 will be People Error , P1 Process error , P2 Policy/Technology failure –Thumb rule is applicable to 90% of the RCA opportunity , in exceptional cases Process gets P0 priority
EFFECT is “WHAT?” Happens
CAUSE is “WHY?” it Happens
EFFECT = RESULT OR OUTCOME
CAUSE = REASON(S) OR FACTOR(S) CONTRIBUTING TO THE EFFECT
5 WHY’s is the additional process aligned
Easy to Work – High Impact on project Y
Difficult to work -- High Impact on project Y
Easy to work -- Low Impact on project Y
PDCA
What is the process that is being controlled?
What measures (numbers) are we monitoring?
For each measure, what are the “trigger point” values where action should be taken?
What action should be taken when a “trigger point” is reached? Who is responsible for taking action?
Meeting/Discussion
Test beyond the obvious- Root Cause AnalysisPractiTest
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Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
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Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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2. TRAINING PROGRAMME
OVERVIEW
• Defining the fundamental concepts
• Building a Business Case for RCA
• 10 General Principles of RCA
• 3 Basic types of causes
• Foremost RCA tools and techniques
• The 5-step RCA process
7. DEFINING ROOT CAUSE
ANALYSIS (RCA)
• RCA is a useful process for understanding and solving a problem. RCA is a
systematic process for identifying “root causes” of problems or events and an
approach for responding to them.
• Wilson et al. (1993) have defined the Root Cause Analysis (RCA) as an analytic
tool that can be used to perform a comprehensive, system-based review of
critical incidents.
• It includes the identification of the root and contributory factors,
determination of risk reduction strategies and development of action plans
along with measurement strategies to evaluate the effectiveness of the plans.
• RCA is based on the basic idea that effective management requires more than
merely “putting out fires” for problems that develop, but finding a way to
prevent them.
• Essentially, RCA means finding the specific source(s) that created the problem
so that effective action can be taken to prevent recurrence of the situation.
10. BUILDING A BUSINESS CASE FOR
RCA
• Purpose of RCA
• Goals of RCA
• Benefits of RCA
• Utility value and functionality of RCA
11. BENEFITS OF RCA
• Identify barriers and the causes of problems, so that
permanent solutions can be found
• Develop a logical approach to problem-solving, using
data that already exists in the organization
• Identify current and future needs for organizational
improvement
• Establish repeatable, step-by-step processes, in which
one process can confirm the results of another
12. 10 GENERAL PRINCIPLES OF RCA
• RCA is a diagnostic and analytical tool
• Effective RCA is a systematic process
• Effective implementation of RCA requires a fundamental
shift in attitudes and mindset
• RCA requires supportive organizational and
management cultures
• Persistence and sustainability in the RCA effort
13. 10 GENERAL PRINCIPLES OF RCA
• RCA is an efficient and economical process
• Effective problem statements and event descriptions are
helpful, or even required
• RCA can help transform a reactive culture into a forward-
looking culture and it also reduces the frequency of
problems occurring over time within the environment
• RCA requires a collaborative, multidisciplinary team effort
• The focal points of RCA are corrective measures of root
causes and not simply treating the symptoms of a problem or
event
14. The focus of investigation and analysis through
problem identification is WHY the event
occurred, and not who made the error i.e.
“Hard on the problem, soft on the person.”
21. FTA PROCESS
• Step 1: Define the fault condition, and write down the top level
failure.
• Step 2: Using technical information and professional judgments,
determine the possible reasons for the failure to occur.
• Step 3: Continue to break down each element with additional
gates to lower levels. Consider the relationships between the
elements to help you decide whether to use an "and" or an "or"
logic gate.
• Step 4: Finalize and review the complete diagram. The chain can
only be terminated in a basic fault: human, hardware or software.
• Step 5: If possible, evaluate the probability of occurrence for each
of the lowest level elements and calculate the statistical
probabilities from the bottom up.
24. 5-STEP DMAIC RCA PROCESS
• Step 1: Define (What problem needs to be solved?)
• Step 2: Measure (collect data and evidence to determine
the scope and magnitude of the problem)
• Step 3: Analyze (Identify and classify the root cause/s of
the problem)
• Step 4: Improve (What are the countermeasures/solution
to solve the problem?)
• Step 5: Control (Evaluate the effectiveness, impact and
sustainability of the implemented solution)
26. STEP 1: DEFINE
• Objective: Identify and define the problem
• Specify the nature, the magnitude, the location/s and the
timing of events
• Use integrated methodology (quantitative and qualitative
techniques)
Brainstorming
Fishbone Diagram or FTA Diagram
• Outcome: Definition of a well-formulated Problem Statement
27.
28. STEP 2: MEASURE
• Objective: Through the collection of data and evidence,
the determination of the scope and significance of the
problem
• Preferred tools:
CATWOE or Situational Analysis
Application of Quantitative and Qualitative data collection
methods
• Outcome: Development of a Scope-Significance Matrix
and an in-depth understanding of the problem
31. DATA COLLECTION METHODS
AND SOURCES OF DATA
• The two (2) categories of data collection methods:
Quantitative – numeric e.g. statistics
Qualitative – subjective e.g. surveys and focus groups
• The predominant sources of data:
Electronic
Documentary
Experimental
Human
32. DATA COLLECTION PROCESS
• Step 1: Develop a Data Collection plan/strategy
• Step 2: Data Collection
• Step 3: Data Collation
• Step 4: Data Analysis
• Step 5: Data Interpretation
• Step 6: Data Verification
• Step 7: Publication
33. STEP 3: ANALYZE
• Objective: To identify the root cause/s of the problem
• Preferred tool:
• 5-Why Analysis
• Outcome: Identification and classification of the
underlying cause that must be addressed to
alleviate/remedy the problem
35. STEP 4: IMPLEMENT
• Identify countermeasures/solutions for the problem (by means of
creative and analytical thinking)
• Evaluate the proposed solutions (by means of a Decision Matrix)
focused on the following criteria:
Viability
Feasibility
Sustainability
• Apply Risk Mitigation techniques:
FMEA
Impact Analysis
Force-field Analysis
• Implement the solution (by means of an Action Plan)