This document discusses root cause analysis (RCA), including its definition and principles. RCA aims to identify the underlying causes of problems or events. The RCA process involves 5 steps: 1) defining the problem, 2) collecting data, 3) identifying possible causal factors, 4) determining the root causes, and 5) recommending and implementing solutions. The document also covers different types of RCA approaches and emphasizes that RCA should be performed systematically to prevent recurring issues.

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What is RCA?
General Principles of RCA
Tracing a problem to its origin
Root cause Analysis process
RCA Template
RCA Tool (Tree Diagram)

3. RCA : RCA is a method of problem solving and tries
to identify the root causes of the problem or event
Different type of approaches of RCA:
Safety based RCA
Process based RCA
Production based RCA
Failure based RCA
System based RCA

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RCA must be performed Systematically.
Problem will be having more than one root cause.
Purpose of identifying all solutions to the problem.
Analysis should be in a sequence of events.
Root causes identification is depends on the way in
which the problem is defined.

5. Fixing symptoms of the problem : Problem will occur
again and again
We need to follow RCA
 Determine what happened?
 Determine why it happened?
 What to do to reduce the likelihood that it will
happen again?
Basic types of causes
 Physical causes
 Human causes
 Organizational causes

6. The process will be in 5 steps
Step 1 : Define the problem
 What do you see happening?
 What are the specific symptoms?
Step 2: Collect Data
 What proof do you have that the problem exists?
 How long has the problem existed?
 What is the impact of the problem?

7. Step 3: Identify possible causal factors
 What sequence of events leads to the problem?
 What conditions allow the problem to occur?
 What other problems surround the occurrence of
the central problem?
Step 4: Identify the root causes
 Why the causal factor does exist?
 What is the real reason the problem occurred?

8. Step 5: Recommended and Implement Solutions
 What can you do to prevent the problem from
happening again?
 How will the solution be implemented?
 Who will be responsible for it?
 What are the risks of implementing the solution?

11. In this session, you gained insight on
 Principles of RCA
 RCA Process
 RCA template
 Tree Diagram

12. Thank you!