The document discusses the 5 Why's technique for root cause analysis. It can be used for troubleshooting, quality improvement, and problem solving. The process involves repeatedly asking "Why?" five times to determine the root cause of a problem by drilling down through its symptoms. Tools like Ishikawa charts, design of experiments, and statistical analysis can also aid in root cause analysis.

2. What is 5 Why's?
Problem Root Cause
Corrective
Actions
Root Cause analysis Tools:
 Ishikawa Charts (Fish Bone)
 Design of Experiments
 Is / Is not Analysis
 5 Why’s5 Why’s
 Cause & Effect Diagram.
 Statistical Data Analysis (Cpk, Paretto Charts, Anova,etc…)

3. Benefits of 5 Why's

4. When to use 5 Why?
5 Whys can be used in :
troubleshooting,
quality improvement and
problem solving

5. 5 Why Analysis
1) Masalah
3)Tindakan yang patut diambil
2) Punca masalah

6. 5 Why Examples

15. The 5 Why Process