This document provides an overview of 5 Why analysis, a root cause analysis tool. It discusses when to use 5 Why analysis, such as for recurring errors or quality issues. The general guidelines for 5 Why analysis include using a cross-functional team, asking "why" until the root cause is uncovered, and ensuring corrective actions address root causes rather than just symptoms. Examples of applying 5 Why analysis to problems like a vehicle not starting and long assembly times are also provided. Potential problems that can occur with 5 Why analysis include stopping at symptoms rather than root causes and different conclusions from different people.
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
This webinar discusses and investigates how to conduct root cause analysis. Root cause analysis is something that companies really struggle with. There will be plenty of practical advice in the webinar to help with you understand the concepts and the tools.
If you would like to watch the recording of this webinar then copy and paste the below link into your web browser:
http://www.mangolive.com/blog-mango/root-cause-analysis-tools-webinar
When confronted with a problem, have you ever stopped and asked "why" five times? The Five Whys technique is a simple but powerful way to troubleshoot problems by exploring cause-and-effect relationships.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Root Cause Analysis (RCA) is a problem-solving technique that seeks to identify the primary cause of a problem. By focusing on the root cause, organizations can prevent the problem from recurring and develop long-term solutions that improve efficiency, reduce costs, and increase customer satisfaction.
RCA uses tools such as the 5 Whys and Cause & Effect Diagram to identify the underlying causes of a problem. The 5 Whys technique involves asking "why" multiple times to dig deeper into the root cause. The Cause & Effect Diagram categorizes potential causes, such as people, process, and equipment, to identify root causes quickly.
This RCA presentation is designed to provide participants with a comprehensive understanding of Root Cause Analysis (RCA) as a problem-solving technique. The presentation highlights the importance of identifying the root cause of a problem and how RCA can be used to achieve this. Participants will learn how to apply common RCA tools such as the 5 Whys and Cause & Effect Diagram to identify the root cause of a problem. They will also gain knowledge on how to prioritize root causes using a Pareto Chart to focus on the most significant causes first. The presentation will also cover the pitfalls in root cause analysis, highlighting the importance of avoiding making assumptions, involving stakeholders, and making RCA an ongoing process. By the end of the presentation, participants will have a deep understanding of RCA and be equipped with the skills needed to identify and solve problems effectively.
LEARNING OBJECTIVES:
1. Understand the critical role of identifying root causes in effective problem-solving.
2. Apply 5 Whys and Cause & Effect Diagram for practical root cause analysis.
3. Learn to prioritize root causes using Pareto Charts for impactful solutions.
4. Recognize common pitfalls and strategies for overcoming them.
CONTENTS
1. Introduction to Root Cause Analysis
2. Overview of Problem Solving
3. 5 Whys
4. Cause & Effect Diagram
5. Root Cause Prioritization
6. Effective RCA Practices
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
This webinar discusses and investigates how to conduct root cause analysis. Root cause analysis is something that companies really struggle with. There will be plenty of practical advice in the webinar to help with you understand the concepts and the tools.
If you would like to watch the recording of this webinar then copy and paste the below link into your web browser:
http://www.mangolive.com/blog-mango/root-cause-analysis-tools-webinar
When confronted with a problem, have you ever stopped and asked "why" five times? The Five Whys technique is a simple but powerful way to troubleshoot problems by exploring cause-and-effect relationships.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Root Cause Analysis (RCA) is a problem-solving technique that seeks to identify the primary cause of a problem. By focusing on the root cause, organizations can prevent the problem from recurring and develop long-term solutions that improve efficiency, reduce costs, and increase customer satisfaction.
RCA uses tools such as the 5 Whys and Cause & Effect Diagram to identify the underlying causes of a problem. The 5 Whys technique involves asking "why" multiple times to dig deeper into the root cause. The Cause & Effect Diagram categorizes potential causes, such as people, process, and equipment, to identify root causes quickly.
This RCA presentation is designed to provide participants with a comprehensive understanding of Root Cause Analysis (RCA) as a problem-solving technique. The presentation highlights the importance of identifying the root cause of a problem and how RCA can be used to achieve this. Participants will learn how to apply common RCA tools such as the 5 Whys and Cause & Effect Diagram to identify the root cause of a problem. They will also gain knowledge on how to prioritize root causes using a Pareto Chart to focus on the most significant causes first. The presentation will also cover the pitfalls in root cause analysis, highlighting the importance of avoiding making assumptions, involving stakeholders, and making RCA an ongoing process. By the end of the presentation, participants will have a deep understanding of RCA and be equipped with the skills needed to identify and solve problems effectively.
LEARNING OBJECTIVES:
1. Understand the critical role of identifying root causes in effective problem-solving.
2. Apply 5 Whys and Cause & Effect Diagram for practical root cause analysis.
3. Learn to prioritize root causes using Pareto Charts for impactful solutions.
4. Recognize common pitfalls and strategies for overcoming them.
CONTENTS
1. Introduction to Root Cause Analysis
2. Overview of Problem Solving
3. 5 Whys
4. Cause & Effect Diagram
5. Root Cause Prioritization
6. Effective RCA Practices
5 Whys: Originally developed by Sakichi Toyoda and used within the Toyota Motor Corporation during the evolution of its manufacturing methodologies, 5 Whys is a basic component of problem-solving. By asking ‘Why’ 5 times it encourages the problem solver to avoid assumptions and logic traps and trace the chain of causality from the effect seen through to a root cause. The real root cause should point toward a process that is not working well or does not exist.
Unlocking Insights and Driving Solutions Using the 5 Whys ApproachCIToolkit
5 Whys is one of the common techniques for problem-solving and root cause analysis. It is used in everyday business situations to identify the possible causes underlying a specific problem. It was introduced and made popular by Toyota as part of their Toyota Production System.
Invented in the 1930’s by Toyota Founder Kiichiro Toyoda’s father Sakichi and made popular in the 1970s by the Toyota Production System, the 5 Whys strategy involves looking at any problem and asking: “Why?” and “What caused this problem?”
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name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
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2. 2
Agenda
S.No. Topic Slide No.
1 Root cause analysis 3-4
2 Some Challenges 5-6
3 5 Why analysis 7
4 When to use 5 Why Analysis 8
5 General Guidelines 9-11
6 Examples 12-13
7 Problems faced during 5 Why 14-15
8 Countermeasures (Correction , Corrective & Preventive Action) 16-17
3. 3
Root Cause Analysis
• It is a method that is used to address a problem or non-
conformance, in order to get to the “root-cause” of the
problem / non-conformance.
5. 5
Some Challenges
• We think too much work is involved.
• Skipping to the solution when the problem hasn’t been clearly defined.
• Blaming Others:
“If they would just pay attention, we wouldn’t have this problem.”
“That’s QA’s Job!”
• Taking the WHO out of it
7. 7
5 Why Analysis
• Five why’s is a Root Cause Analysis Tool.
• Not a problem solving technique.
• The outcome of a 5 Why’s analysis is one or several root causes that
ultimately identify the reason why a problem was originated.
• There are other similar tools as the once mentioned earlier that can be
used simultaneously with the 5 Why’s to enhance the thought process and
analysis.
8. 8
When to Use 5 Why Analysis
• Complaint from the Customer
• Observation from the Customer
• Recurring Errors
• Internal Quality Issue
• Quality System Audit Non-conformances
9. 9
General Guidelines
• A cross-functional team should be used to solve the problem
• Don’t jump to conclusions or assume the answer is obvious
• Be absolutely objective
• Ask “Why” until the root cause is uncovered
• May be more than 5 Whys or less than 5 Whys
• If you are using words like “because” or “due to” in any box, you will likely
need to move to the next Why box
10. 10
General Guidelines
• If you don’t ask enough “Whys”, you may end up with a “symptom” and not
“root cause”.
• Corrective action for a symptom is not effective in eliminating the cause
• Corrective action for a symptom is usually “detective”
• Corrective action for a root cause can be “preventive”
11. 11
General Guidelines
• Any 5 Why’s must address two different problems at
the same time.
• The first part is related to the process that made
the defective part.
(“Why made?”)
• The second one must address the detection system
that was not able to detect the defective part before
it became a problem.
(“Why not detected?”)
12. 12
Example
Example: The vehicle is not starting. (the problem)
Why? - The battery is dead. (first why)
Why? - The alternator is not functioning. (second why)
Why? - The alternator belt has broken. (third why)
Why? - The alternator belt was well beyond its useful service life and not replaced. (fourth
why)
Why? - The vehicle was not maintained according to the recommended service schedule.
(fifth why, a root cause)
COUNTERMEASURE: Create and maintain a schedule of regular maintenance for the vehicle.
13. 13
Example
Example: Final assembly time exceeds target (the problem)
Why? - According to the Pareto chart, the biggest factor is operators needing to constantly
adjust Machine
Why? - Because it keeps having alignment problems
Why? - Because the seals are worn
Why? - Because they aren’t being replaced as part of our preventive maintenance program
Why? - Because seal replacement wasn’t captured in the needs assessment
14. 14
Problem faced During 5 Why
• We generally stop at symptoms rather than going on to lower-level root
causes
• Lack of support to help the investigator ask the right "why" questions
• Getting right answer for the "why"
• Different people using 5 Whys, come up with different causes for the
same problem
• Tendency to isolate a single root cause, whereas each question could
elicit many different root causes
15. 15
Problem faced During 5 Why
Solution
• Verify the answer to the current "why“ question before
proceeding to the next.
16. 16
Countermeasure - Correction
• Action to eliminate a detected non conformity;
• The immediate action taken to correct a problem , usually to allow data to
be reported to a customer
• Examples include:
• Making an adjustment
• Fixing a mistake
17. 17
Countermeasure – Corrective & Preventive Action
Corrective Action
• Action to eliminate the cause of a detected non conformity;
• Must establish a root cause
• Must address the root cause
Preventive Action
• Action to eliminate the cause of a potential non conformity or a needed
improvement.
• It is a proactive process to identify opportunities for improvement rather
than a simple reaction to identified problems or complaints.