Deborah Flint is seeking a position utilizing her extensive experience in healthcare, supervision, and customer service. She has over 20 years of experience in various roles at CHOC Children's Hospital, including her current role as Patient Hospitality Coordinator where she oversees 150 volunteers providing patient services. Prior roles at CHOC include Department Assistant, providing administrative support and collecting data for performance improvements. Flint has strong organizational, time management, and customer service skills. She is proficient in various computer programs and experienced in billing, scheduling, and administrative duties from previous medical office roles.

1. Debborah Flint
Cell: 714-767-8174
1
Objective To obtain a position utilizing my extensive experience in health care, supervision and customer
service.
Skills  Excellentorganizational and time management skills
 Strong customer service skills
 Computer experience in MS Office
(Word, Excel, PowerPoint), Kronos (payroll), GroupWise (scheduling)
 Work independently and prioritize responsibilities
 Ability to supervise and mentor approximately 150 volunteers
 Maintain strict confidentially per HIPPA guidelines
 Schedule and coordinate meetings and special events
Experience
4/2011-Present
CHOC Children’s Hospital
Patient Hospitality Coordinator
• Conduct orientation/training of volunteers on the units that cover the following: infection control,
patient safety, confidentiality, and customer service.
• Create/maintain volunteer competencies for new and continuing education.
• Respond promptly to service requests, and dispatch volunteers to provide services to patients,
families and staff.
• Attended daily safety briefing with Nursing staff
• Communicate with the Nursing Supervisor daily to obtain hospital census to anticipate discharges
to provide adequate volunteer staffing.
• Collaborate with patient care teams, partnering with patients and families to provide optimal care.
• Committed to delivering services founded on AIDET, i-Care and Patient/Family Centered Care
• Provide data to Volunteer Services and Nursing leadership teams monthly to improve patientand
family experience.
3/2002 -10/2010 CHOC Children’s Hospital
Department Assistant (Patient Placement Center)
 Provided administrative supportto the Executive Director Patient Throughput/Family Services
 Collected/maintained admission/discharge data to leadership committees for performance
improvements.
 Reviewed vacantbed reports and surgical schedule daily to determine bed availability
 Prepared agendas, recorded/transcribed meeting minutes and followed-up on assigned action items
 Coordinated calendars to schedule meetings with staff and organizational committees
 Organized and maintained office filing systems

2. Debborah Flint
Cell: 714-767-8174
2
3/2002 – 7/2007 CHOC Children’s Hospital
Department Assistant (Case Management Department)
 Administrative supportto the Executive Director and Case Managers
 Reviewed/Edited Kronos bi-weekly for departmentstaff
 Created/Maintained various departmentmanuals
 Maintained and notified staff of RN licensure / CPR verifications monthly
 Provided cross-coverage for Financial Coordinator as needed
 Assisted in planning/organizing department meetings and events
3/1999 – 8/2000 John S. Lean, MD Ophthalmologist – Laguna Hills, CA
Medical Front Office Assistant
 Provided administrative supportto the Physician, Office Manager and staff
 Answered phones, scheduled appointments, entered/updated patientdata
 Managed accounts payable/receivable
 Assisted in the back office with patient histories, visual exams, and outpatient
procedures.
8/1988 – 3/1999 John Fiore, MD, Brent Norman, MD, Dr. Lean, MD, Inc.
– Santa Ana, CA
Medical Front Office Assistant
 Completed billing and insurance verification (i.e., Medicare, Medi-Cal, HMO, PPO, IPA
and private)
 Reviewed/processed patientstatements, monthly
 Obtained authorization for office visits and surgeries
 Provided cross-coverage for Back Office Assistant and Surgery Scheduler
Education  Santa Ana High School
 Santa Ana College (completed 3 semesters ofNursing school)
 Santa Ana College-Associate degree in Liberal Arts-June 2017
References  Furnished on request.