Adrienne Hernandez is seeking an office administration position that allows her to use her 10+ years of experience in administrative, project, and customer service support. She currently works as an Office Manager for LifeSource Health Partners, where her responsibilities include administrative support tasks, managing providers' schedules, coordinating staff, tracking patient billing and accounts, and providing customer service and reception duties. She has extensive experience with Microsoft Office, Adobe, Google Apps, and practice management software.

1. ADRIENNE HERNANDEZ
3355 S. Flower St. #140, Lakewood, CO 80227 • Cell (720) 253-4423 • Adrienne8420@yahoo.com
OBJECTIVE
Seeking a office administration position that will challenge me and allow me to use my skills and past experiences
in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
QUALIFICATIONS SUMMARY
Offering 10+ years’ of extensive experience in providing Administrative/ Project/ Customer Service Support in a
fast-paced work environment demanding strong organizational, technical, and interpersonal skills. Highly trust-
worthy, ethical, and discreet; committed to superior customer service. Confident and posed in interactions with
individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively .
Capabilities include:
PROFESSIONAL EXPERIENCE
OFFICE MANAGER
LifeSource Health Partners, Lakewood, CO January 05’-Present
Administrative Support
 Perform various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and
organizing filing system
 Sort and distribute incoming communication data, including faxes, letters and emails
 Monitor and maintain the companies website
 Interaction with providers, patients, attorneys, vendors and visitors on a daily basis
 Organization and scheduling of meetings, conferences, and events; distributed minutes for them
 Take care of general office space and office keys
 Purchase office equipment and supplies, schedule service when needed, make recommendations on upgrading
equipment and research major purchases
 Establish and implement administrative policies and procedures for the office
 Manage all providers’ weekly schedules, meetings and travel
 Coordinate staff and intern’s schedules, calendars, responsibilities and special projects
 Create and write job descriptions for interns; interview, train and oversee interns' job duties
 Train and oversee the TPS accounting system along with monitoring petty cash
 Track and apply all income and credits to patients’ accounts, manage patient and insurance billing and
accounts receivable
 Prepare monthly financial reports and manage payments to contracted doctors
 Develop x-rays, organized filing and releasing of images to other providers/organizations
 Assist with the following patient therapies: Intersegmental Traction, Lumbar & Cervical Decompression, Ice &
Heat Therapy, Electric Muscle Stimulation, Diathermy, Ultrasound, MedX Strengthening exercise )
Customer Service & Reception
 Answer telephones and transferred calls to appropriate staff members; ensure there was phone coverage during
all office hours
 Schedule patient appointments, check patients in and out, collect all co-pays and cash payments, monitor
patient wait time, coordinate reminder and missed appointment calls
 Track progress of patients using FOA questionnaires and assist with the implementation of point system
 Preparation of patient charts and materials prior to visit, Ensure accurate and current insurance information is
in the patients’ chart
 Responsible for patient appreciation programs
~Excellent References Available on Request~
 Computer Proficiency: In Depth Knowledge of Microsoft Office Software (Word, Excel, PowerPoint,
Outlook, Publisher), Adobe (Dreamweaver, Photoshop), Google Business Applications (Gmail, GCalendar,
Google Drive, Google Docs), Word Press, TPS Practice Management, Office Ally, Dropbox
 Ability to learn new software applications
 Problem Solving
 Office Equipment Operation
 Filing & Data Archiving
 Customer Service & Relations
 Telephone Reception
 General Accounting
 Accounts Payable/Receivable