Adrienne Hernandez is seeking an office administration position that allows her to use her 10+ years of experience in administrative, project, and customer service support. She currently works as an Office Manager for LifeSource Health Partners, where her responsibilities include administrative support tasks, managing providers' schedules, coordinating staff, tracking patient billing and accounts, and providing customer service and reception duties. She has extensive experience with Microsoft Office, Adobe, Google Apps, and practice management software.
Dear Sir/Madam,
I am presently seeking out an employer who will allow me to utilize my administrative support, customer service, organizational abilities and computer knowledge.
As you will find in my resume that I have attached I make sure that customers have a full understanding of what to expect from me and deliver on my commitments. I enjoy building
customer confidence by listening to customers’ needs and concerns and addressing them with diligence. My thorough knowledge of a company's policies, procedures, and products allows me to solve customer requests independently and take the initiative to research problems on my own and find workable solutions.
I am a highly focused employee who gets outstanding results. I am consistently coming up with newer, more efficient ways to complete my work. I am very detail oriented and do an excellent job prioritizing my tasks to ensure key objectives and deadlines are met. I also understand the relative importance of projects assigned to me and consistently meet expectations.
If you feel that my qualifications have met your needs, please call me at your earliest convenience to schedule an interview. I look forward to discussing this position with you more in detail.
Thank you for your time and consideration.
Sincerely yours,
Yvette M. Uthmann
Enclosures
1. ADRIENNE HERNANDEZ
3355 S. Flower St. #140, Lakewood, CO 80227 • Cell (720) 253-4423 • Adrienne8420@yahoo.com
OBJECTIVE
Seeking a office administration position that will challenge me and allow me to use my skills and past experiences
in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
QUALIFICATIONS SUMMARY
Offering 10+ years’ of extensive experience in providing Administrative/ Project/ Customer Service Support in a
fast-paced work environment demanding strong organizational, technical, and interpersonal skills. Highly trust-
worthy, ethical, and discreet; committed to superior customer service. Confident and posed in interactions with
individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively .
Capabilities include:
PROFESSIONAL EXPERIENCE
OFFICE MANAGER
LifeSource Health Partners, Lakewood, CO January 05’-Present
Administrative Support
Perform various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and
organizing filing system
Sort and distribute incoming communication data, including faxes, letters and emails
Monitor and maintain the companies website
Interaction with providers, patients, attorneys, vendors and visitors on a daily basis
Organization and scheduling of meetings, conferences, and events; distributed minutes for them
Take care of general office space and office keys
Purchase office equipment and supplies, schedule service when needed, make recommendations on upgrading
equipment and research major purchases
Establish and implement administrative policies and procedures for the office
Manage all providers’ weekly schedules, meetings and travel
Coordinate staff and intern’s schedules, calendars, responsibilities and special projects
Create and write job descriptions for interns; interview, train and oversee interns' job duties
Train and oversee the TPS accounting system along with monitoring petty cash
Track and apply all income and credits to patients’ accounts, manage patient and insurance billing and
accounts receivable
Prepare monthly financial reports and manage payments to contracted doctors
Develop x-rays, organized filing and releasing of images to other providers/organizations
Assist with the following patient therapies: Intersegmental Traction, Lumbar & Cervical Decompression, Ice &
Heat Therapy, Electric Muscle Stimulation, Diathermy, Ultrasound, MedX Strengthening exercise )
Customer Service & Reception
Answer telephones and transferred calls to appropriate staff members; ensure there was phone coverage during
all office hours
Schedule patient appointments, check patients in and out, collect all co-pays and cash payments, monitor
patient wait time, coordinate reminder and missed appointment calls
Track progress of patients using FOA questionnaires and assist with the implementation of point system
Preparation of patient charts and materials prior to visit, Ensure accurate and current insurance information is
in the patients’ chart
Responsible for patient appreciation programs
~Excellent References Available on Request~
Computer Proficiency: In Depth Knowledge of Microsoft Office Software (Word, Excel, PowerPoint,
Outlook, Publisher), Adobe (Dreamweaver, Photoshop), Google Business Applications (Gmail, GCalendar,
Google Drive, Google Docs), Word Press, TPS Practice Management, Office Ally, Dropbox
Ability to learn new software applications
Problem Solving
Office Equipment Operation
Filing & Data Archiving
Customer Service & Relations
Telephone Reception
General Accounting
Accounts Payable/Receivable