1. (734) 934-5799 Meghan Bush meghanlafeve@gmail.com
Compassionate professional with a track record of outstanding performance in client care management.
Specializing in elderly care, people with disabilities, office administration and peer management. Possessing
medical-related certifications and trainings that provide a solid foundation for advanced learning and career
progression.
▼Career Profile
 11+ Years experience of patient care in customer facing and leadership roles
 3+ Years of management experience supervising day-to-day scheduling and coaching employee performance
 4 + Years office administration experience in medical setting
 1 Year of high-volume, medical call center scheduling experience
 4 + Years experience with EPMand EMR Systems
 6+ Years of working in team oriented environments
 Career progression demonstrates increased responsibility, knowledge and skill
 Bachelors’ Degree in Special Education
▼Skills Assessment
Patient Screening  EPM & EMR Systems  Excellent Customer Service  Strong Attention to Detail
Leadership  Employee Supervision  Employee Schedule Creation  Independent & Autonomous
▼Experience
Huron Gastro Ypsilanti, MI January 2015-Present
Scheduling Secretary
Council patients to determine medical and insurance information and asses patient needs based on medical screening
questions. Schedule procedures and appointments in support of 16 doctors across 6 locations; managing up to 800
scheduledappointmentsmonthly.LeveragedEPMand EMR system (NextGen) toachievemaximumefficiency forprivate
practice while supporting assigned doctors with daily tasks.
 Recognized for most scheduled appointments 4 consecutive months within first 6 months of employment
 Transitioned from training to individual contributor within 2 weeks of start date
 Built a reputation for fast and friendly service, exceeding expectations of patients and staff
 Received multiple compliments from patients in appreciation of excellent customer service
 Consistently developed accurate patient records
 Successfullycollaborated acrossscreening,billing,andschedulingdepartmentstoensure patientswerewelltaken
care of
Glacier Hills Ann Arbor, MI November 2010 - 2016
Assistant Manager November 2013 - 2016
Promoted to lead team of experienced Service Assistants and provide strategic guidance, training and mentorship.
Document resident and employee incidents and assume acting Manager responsibilities in the absence of Manager.
Advocate for the consumers within the assigned caseload.
 Recognized for excellent resident care by resident families
 Coordinated with Dining Services and other departments to ensure consistent quality of care
 Create monthly employee schedules
 Establish Employee scheduling policies
 Coached employees on proper care of residence and performance expectations

2. Service Assistant May 2010 - November 2013
Achieved reputationfor high standard of daily care for the residents in the assisted living facility. Worked with team
members to maintain a high level of care.
 Received promotion to Assistant Manager within 1 year of starting at Glacier Hills
 Achieved Standard of excellence recognition by managers
ARC Services of Macomb Inc. Clinton Twp., MI February 2007-May 2010
Consumer Support Specialist
Trainednewemployeestofollowcompanyguidelines,managedstaffmembers, andassistedconsumerswithcriticaldaily
activities. Coordinated medical appointments, care, and transportation for clients. Advocated for the consumers within
the assigned caseload.
 Achieved consistent recognition for customer service and compassionate care
 Became most highly requested Consumer Support Specialist
 Managed personal work schedule to maximize state sponsored hours available to consumers
Creative Care Services Roseville, MI August 2006-July 2009
Consumer Support Specialist
CollaboratedwithSocial Workersto create effective service plan.Assistedthe consumerwithdailyactivitiesandtaught
basic hygienic behaviors.
 Facilitated the individual needs outlined within the service plan
 Ensured the guardian is aware of key issues observed during care
Horizons Residential INC. New Baltimore, MI April 2005-August 2006
Consumer Support Specialist
Work with the consumer to achieve goals outlined in the service plan. Aid consumer with daily homework and help to
facilitate daily activities.
 Utilize personal vehicle to transport consumer into the community
 Teachconsumerdailylifeskillssuchas:cooking,followingarecipe,managingmoney,groceryshopping,anddoing
laundry
▼Education
Eastern Michigan University
Bachelors in Special Education
Minor: English, Language, Literature
▼Training & Certifications
• FirstAid and CPR Trained • RecipientsRightsTrained •LimitedEnglishProficiencyTraining •Cultural Competencyand
Multicultural Awareness Training  Customer service I, II, III  Call Center Training