The candidate has over 16 years of experience in customer service, business operations, patient registration, and patient finance. They are seeking a position where they can utilize their experience and skills to contribute to a growing company. The candidate has strong communication, leadership, organizational, and administrative skills. They have experience providing support, interpreting policies and procedures, and handling complex clerical projects. The candidate has worked in the medical field and understands the need for quality customer service.

1. I am a self-starter and I appreciate the necessity of teamwork. For the past 16 years, I
have worked in Customer Service, Business Operations, patient Registration and Patient
Finance. I am seeking a position where I can utilize my adept experience and
resourcefulness to contribute to a growing company.
I know how to communicate well with others and have demonstrated my leadership. My
work reflects a high level of motivation, efficiency and ability to meet objectives. My
excellent customer service skills, strong attention to detail, dependability, and hard work
ethic will greatly benefit any company.
As an employee, I have experience in providing support and acquiring authoritative
program-specific information which relate to specialized/technical clerical support
services that require interpreting established policies, procedures, codes & regulations, to
internal and external customers over the telephone, in writing and in person.
I have independently performed a variety of complex clerical projects and assignments
such as establishing and revising electronic or manual record keeping systems. Including
but not limited to database files, preparing, reviewing, verifying and processing fiscal
documents, resolving data errors, inquiry responding relating to policies and procedures. I
have complied, drafted and reviewed correspondence reports.
Also, my experience working in the medical field has provided me with great insight
from various perspectives as well as knowledge of the need for quality customer service
to both customers and co-workers.
I look forward to introducing myself to you and your staff to discuss how my credentials
can benefit your team. Thank you for your time and consideration.
Sincerely,
Cassandra Cash

2. SKILLS:
• Strong organizational and administrative skills
• Well regarded for interpersonal, written and oral communications
• Ability to use computer systems/database management and application/web tools
• Proficient with Windows, PowerPoint, Excel, Outlook, Epic, Core FYI, Mindscape, Gateway, Account
creation, on the job injury claims processing,
• Effectively handle multiple tasks simultaneously
• Independent; work with minimal supervision and contribute to a team
• Demonstrated ability to acquire and apply knowledge rapidly
• Flexibility to meet changes in priorities in a fast-moving environment
• Demonstrated ability to work with diverse groups of people and to interact in a courteous manner
• Ability to make decisions concerning work assignments, objectives & operational procedures.
• Ability to make the effective presentations on complex subjects
• Comprehensive knowledge and proficient use of personal computers and word processing,
• ICD-9/ CPT CODING- Certified at Group Health Cooperative
• Ability to do medical billing
• Proficient with appealing denials
EXPERIENCE:
Seattle Cancer Care Alliance- Transplant Financial Coordinator 05/2010- Current
• Provide estimates for transplants and transplant related services.
• Meet with patients upon arrival and throughout treatment to explain benefits and answer financial questions
related to cancer/ transplant treatment
• Obtain authorization for Allogeneic Unrelated Bone Marrow or Stem Cell Transplants
• Assist patients in overturning denials for any transplant related services
• Request authorization for Pet Scans, CT’S, PUVA, DLI, ECP, Breast MRI’s, Pharmacy, LTFU visits,
Consults, Transplant evaluations, unrelated donor searches, HLA typing for the patient and family members
• Work with insurance company medical directors and case managers to appeal denials and communicate
appeal process to internal departments and patient.
• Coordinate financial issues with Patient Coordinators, Clinical Coordinator and Clinical Specialist prior to
arrival of patient
• Act as primary liaison between all billing entities—CHRMC, UWP, CUMG & UWMC
• Verify and request clinical trial participation to the insurance company
• Act as resource to nursing, physicians, team schedulers and PAs regarding finance process.
• Responsible for identifying potential risk issues and notifying lead or manager appropriately
• Maintain clear understanding of new treatment protocols and financial clearance requirements
• Skilled at Deceased patient process management in Epic
Registration Patient Access Specialist 05/2008-05/2010
• Register new patients, established patients, research participants, and potential donors
• Verifying all demographics and insurance information for patients and donors
• Proficient in using WaMed, Adaptis, One Health Port, and identifying patients in need of financial assistance
• Ensuring patients are aware of HIPPA and the Seattle Cancer Care Alliance guidelines of care
• Interact closely with patients and various departments to assure excellent quality of care for all patients
• Maintaining various outgoing and incoming calls.
• Proficient in referral processing for treatment authorization.
• Proficient use of EPIC and Gateway.
• Proficient in account creation for all medical departments and visit types.
• Contact medical insurance companies to verify medical eligibility for the Patient Financial Services
Department.