Alicia E. Eldridge has over 20 years of experience in human resources, operations, and customer service roles. She currently works as an Office Assistant at Yale New Haven Hospital, where her responsibilities include front desk reception, patient processing, medical records management, and ensuring HIPAA compliance. Previously, she was a Medical Receptionist and Case Manager/Court Liaison, where she managed accounts, coded medical records, and advocated for clients' legal rights. She has strong skills in project management, policy development, and presentation delivery.

1. Alicia E. Eldridge
41 Ivy Circle Apt F  West Haven, CT 06516  203-675-4159  aliciaeldridge71@gmail.com
Key Skills
 Well rounded background in human resources, training, safety, operations and consumer affairs.
 Excellent experience developing and implementing a variety of corporate regulations, including those
that must comply with corporate, state, or federal agency guidelines.
 Skilled in developing department billing and creating department objectives.
 Experienced in writing and delivering presentations for executive meetings.
Professional Experience
Yale New Haven Hospital, 175 Sherman Avenue, New Haven, CT 06511
Office Assistant, November 2005 – Present
 Responsible for seamless operation of front-desk reception and patient in/out processing functions.
 New Haven city daily bulk reports; daily analysis of orders report and contingency appointment
scheduling for a two-week period.
 Medical chart retrieval, prep, and re-filing; print demographics screen for all scheduled appointments.
 Forms and Out Guide monitoring; FFS documentation/charges.
 Scanning specialty letters and attaching in Systoc.
 Maintain patient confidentiality according to HIPAA regulations.
 Order office supplies and support employee data entry needs.
 Patient Registrar.
 Appointment Scheduler, multi-line phone operator.
 Meet and Greet patients and visitors.
 Electronic Medical Records.
 Data Entry, Verify Patient Demographics, Accounts Receivables.
 Other Office Assistant duties.
Comprehensive Orthopaedics, 863 North Main Street Ext., Suite 200, Wallingford, CT 06492
Medical Receptionist, February 2002 – December 2004
 Managed account receivables.
 Prepped medical charts and entered diagnosis coding.
 Worked with Microsoft programs and IDX medical system.
 Facilitated employee meetings; created department objectives in accordance with company goals .
 Maintained OSHA logs; researched incidents at job site and reviewed regulations for appropriate
course of action.
Project M.O.R.E. Incorporated, 830 Grand Avenue, New Haven, CT 06511
Case Manager/Court Liaison, May 1994 – February 2002
 Provided case management for children and families considered to be at high risk.
 Responsible for crisis intervention, assessment of clients, developed and coordinated client-centered
plans, counseling, and follow-up.
 Served as advocate for clients’ legal rights to ensure receipt of benefits and services.
 Served as information resource for clients, families, agencies, and the community.
Community Action Agency of New Haven, 781 Whalley Avenue, New Haven, CT 06515
Customer Service Representative, April 1993 – January 1994
 Organized volunteer resources, managed member database, research and analyzed data.

2.  Wrote New Employee Reference Guide to help new hires to learn about the company, its goals and
key personnel.
 Provided support and motivation for individual client delegates.
Education
Undergraduate studies in Business Administration 1990-1991
Computer Processing Institute – Diploma: Information Processing