Felicia Bryant is seeking a position as a Medical Office Assistant or Quality Assurance Specialist in home healthcare. She has over 5 years of experience in various medical office roles, including as an Intake Specialist coordinating home health services, verifying insurance, and scheduling appointments. Bryant also has experience managing medical records, data entry, and front office duties. She is proficient in Microsoft Office, Medi-Soft, and other clinical and administrative skills.

1. FELICIA BRYANT
4144 Office Parkway #3101
Dallas, TX 75204
(469)952-8373
Felicia.1971@hotmail.com
OBJECTIVE
To obtain a challenging position as a Medical Office Assistant/Quality Assurance Specialist in the
specialized area of Home Healthcare.
EXPERIENCE
Homecare Providers of Texas – Dallas, TX
Intake Specialist | 09/2015 to Present
 Provided marketing strategies to follow up with referral sources.
 Scheduling to assign clinicians and provide Welcome calls/Hospital calls.
 Provided Insurance verification and set up clinicians start of care and evaluation.
 Build new referral, IV’s, labeling Queue, resumption of care and DDE/Bet Alerts for Ability Ease.
Evolution Health – Dallas, TX
Home Health Coordinator/Intake Coordinator | 08/1023 to 09/2015
 Responsible for processing and tracking orders from providers to outside facilities/Home Health agencies
and DME vendors.
 Responsible for researching and logging the best facility/specialist/Home Health agency or DME vendor
to fit the patient needs.
 Help people gain access to services, verify insurance, build charts, answer phones, data entry, refer
callas to appropriate external agencies, medical records request, faxes, and other duties as assigned.
Health Link Staff– Dallas, TX
HIM Clerk | 03/2011 to 08/2012
 Sort, scan, prepared and mange medical records for 9 Hospital Facilities.
 Provided data entry, for Excel spread sheets, Micro-Soft Windows.
 Lifting and Bending, etc.

2. 2
Good Shepherd Heart care, PLLC – Mesquite, TX
Office Manager Assistant | 11/2009 to 01/ 2011
 Assisted with overall functions of the front office, scheduling, and filing.
 Registered patient’s vital signs, EKG’s, injections, medical records and correspondence.
 Verified insurance, patient’s referral, prior authorization and order supplies requisitions.
 Provided date entry for Medi-Soft.
EDUCATION
PCI Health Training Center Graduated 4.0 GPA Class Office Manager Dallas, TX
H Grady Spruce High School Graduated 1987 to 1991 Dallas, TX
CLINICAL AND ADMINISTRATIVE SKILLS
 Vital signs, CPR and First Aid
 Keyboarding, filing, scheduling, registering patients, data entry, and insurance claims.
 Medi-Soft, manage multiple phone system, billing and collection, medical records correspondence, and
pegboard system.
 OSHA and HIPPA compliance.